HAWLEY ATKINSON & COMPANY 16002 S. 13th Place Phoenix, AZ 85048 602/460-3637 FAX: 602/460-2260 Hawley Atkinson, President, BS, MBA, CMA Helping Clients Link Quality to Improved Profitability Strategic Quality Planning Implementing Cost of Quality Using Quality to improve financial performance Implementing Process Reengineering Clients include Boeing, Coors, S.C. Johnson and Sun-Maid Growers Co-Author of Linking Quality to Profits PLAN-TEST ASSOCIATES Financial Center 3443 N Central Ave, Suite 903 Phoenix, AZ 85012 602/956-0180 Mike Johnson, PE Statistical Design of Experiments (SDE) Workshops on SPC and SDE using Personal Computers and Catapults Consulting on SPC and SDE Catapult Sales QUALITY PARTNERS/ISO 9000 AUDITING NETWORK 1783 E Midwick Dr Altadena, CA 91001-3303 800/ISO-9006 or 818/791-9476 FAX: 818/791-7145 Don Legge, President, M.B.A., ISO 9000 Lead Assessor Specializing in ISO 9000 consulting and implementation assistance including a unique combination of Pre-Assessment Audit, ISO 9000 Training and TQM ISO 9000 Implementation Workshops ISO 9000 Pre-assessment Audits ISO 9000 Internal Auditor Training Provide unique opportunity for ISO Auditors to gain hands on experience On Going/Hands on Consulting on ISO 9000 Implementation ISO 9000 Overview Briefings Assistance with writing Quality Manuals and Procedures Training the Trainers for ISO 9000/Auditing, Documentation/Quality Manual COMPETITIVE EDGE 17542 Briarwood St Fountain Valley, CA 92708 714/962-9921 FAX: 714/962-9921 Sheila Kessler, Ph.D., President, Deming, Baldrige, ISO 9000 Trained, California Baldrige Examiner, Author of Total Quality Services How to Implement Using the Baldrige Criteria Total Quality Services specializing in implementing TQM in the Service Industry Strategic Quality Planning Total Quality Service Tools & Systems Measuring Customer Needs & Satisfaction ISO 9000 Reengineering Quality Audits TQM Consulting TQM Training PEAK CONSULTING GROUP 44106 Old Warm Springs Blvd Fremont, CA 94538 510/226-8439 FAX: 510/226-9144 Jerry Marenghi, Founder/Director, RAB Approved Lead Auditor for ISO 9000, CQE, M.S. A consulting company which focuses on customized solutions for company's quality improvement needs ISO 9000 Facilitation and Support Business Process Improvement Reengineering Statistical Process Control Total Quality Management Establishing Job Skills Training Capabilities QUALITY SYSTEMS MANAGEMENT, INC PO Box 58431 Los Angeles, CA 90058 805/722-5347 FAX: 805/722-5347 Scott Harbison, Principal Consultant, CA Licensed Professional Engineer (L081463), Certified Manager (ICPM 0663), IQA/RAB Lead Assessor Training (Cert# 5509946) Specializing in ISO 9000 from conception through registration and beyond ISO 9001 & 9002 training at the Executive, Management & Employee levels Preliminary baseline assessment, to establish the initial degree of compliance Formal, rigorous registrar evaluation and selection program Development and implementation of required policy and administration Writing and implementation of all levels of required documentation Functional disciplines: Inspection & Test, Process Control, Internal Auditing, Continuous/Corrective Action, Supplier Quality Improvement, and Calibration of M&TE Pre-Assessment "GAP" Analysis and Post-Assessment assistance ALLIANCE FOR QUALITY ADVANCEMENT 1926 Contra Costa Blvd., Suite 105 Pleasant Hill, CA 94523 510/370-2080 FAX: 510/370-7507 Gretchen Asher, President, Master Trainer in Deming's "Profound Knowledge," MA in Organizational Development Total Quality Management for customer satisfaction and profit Create High Performance Management Team to Provide Exceptional Leadership for TQM Train Employees in Practices, Concepts, Tools & Techniques of TQM Develop High Performance Quality Improvement Teams that generate increases in: Profits, Customer Satisfaction, Cost Savings,Process Improvement, Employee Satisfaction Integrate TQM Thinking into Daily Operations Business Process Redesign C. PAVSIDIS & ASSOCIATES 55 Dockside Circle Suite A Redwood Shores, CA 94065 415/508-1602 FAX: 415/508-1602 C. Pavsidis, Fellow ASQC, Registered Professional Engineer Specialist in TQM Implementation and Reengineering TQM Implementation and Training ISO 9000 Training Quality Improvement Team Evaluation Reengineering Consulting LLK ASSOCIATES 2430 Lake St, No 6 PO Box 471780 San Francisco, CA 94147 415/751-8818 FAX: 415/751-8840 Leslie L. Kossoff, Principal & Owner, M.A., M.S. Full-service consulting firm specializing in the implementation of quality and productivity improvement systems for all sizes of manufacturing, service, support, and educational organizations in the United States and Europe Strategic Planning and Implementation Infrastructure Design and Implementation Organizational Assessment Human Factors: Team Building, Leadership (for Managers & Team Leaders), Accountability Building, Influence Building, Facilitation Skills, Communication Skills, Interpersonal Skill Building, Empowerment Measurement Skills: Statistical Process Control, Problem Solving, Experimental Design, The "New Tools" (e.g., Quality Function Deployment, Hashing Planning, etc.), Strategic Goal Setting and Accountability Applied Theory (Education for Implementation) Customer Service Business Process Re-engineering PACIFIC CONSULTANTS, INTERNATIONAL 2905 Calais Dr PO Box 2361 San Radon, CA 94583 510/803-0560 FAX: 510/803-0560 JD Laurie, Lead Assessor Certified by RAB and IQA, Registered Professional Engineer (Quality)-California, BS, 25 yrs Quality Engineer Experience Complete Quality System Services: ISO, QS9000, TQM and API-Q1 ISO 9000 Preassessment Evaluations & Analysis Program Development: ISO, QS9000, TQM & API-Q1 Quality System Reviews Audits of Subcontractors/Sub Suppliers Auditor Training Quality System Training PIVOT MANAGEMENT CONSULTANTS PO Box 536 Upland, CA 91785-0536 909/941-3311 FAX: 909/949-7402 or 909/466-1199 James S. Schaming, P.E., Partner Management consulting services to industries in the high- technology, manufacturing/design, healthcare, education and government fields Continuous Quality Improvement & TQM Implementation, Services, Manufacturing Leadership/Team Training ISO 9000 Assessment/Audit/Implementation, Coaching & Training (Lead Assessor) System Optimization/Cycle Time Reduction Organizational Assessment/Culture Change Data Analysis & Management Tools Customer Satisfaction Healthcare TQM/CQI TQM in Education Environmental Health & Safety ESD Control in Electronics HARRY E. WILLIAMS & ASSOCIATES 15111 Bushard St. #93 Westminster, CA 92683 714/531-7103 H. Williams, President & General Manager, Registered & Licensed Quality Engineer, BSE, MBA, Ph.D, Fellow ASQC, Fellow, International Academy for Education & Fellow Society Advancement of Management Specialize in Small Company Consulting-Manufacturing/Quality/ Engineering Quality System Analysis & Upgrade Productivity & Profit Improvements Personnel Utilization & Training Job Counseling for those entering the job market Expert Witness Service - Investigative & Consulting Only INDEPENDENT ENVIRONMENTAL CONSULTANTS 441 Wadsworth Blvd, Suite 224 Lakewood, CO 80226-1545 303/275-9142 FAX: 303/275-9144 G.H.(Jay)Jones Sr., President/CEO, RAB Lead Auditor, CQE, CRE, CQA, CMI, CQT, Senior Member ASQC ISO 9000 & ISO 1400 Assessments & Consulting ISO 9000 Assessment Services & Consulting ISO 14000/BS 7750 Assessment Services & Consulting Quality Systems Implementation & Development Statistical Process Control Training Seminars Design of Experiments Training Seminars Quality Management Training & Consulting DMZ SERVICES 66 Old Lantern Rd Danbury, CT 06810 203/792-1421 FAX: 203/792-1421 Donald M. Costello, P.E., Principal Consultant, BSME, MSMgtE, CPSM,Lead Auditor Effective ISO 9000, Quality Assurance, Reliability and Customer Service ISO 9000 and ISO 14000 Quality Assurance and TQM Reliability/Maintainability/Availability Systems Engineering and Program Management Risk and Hazard Analysis Quality and Supplier Surveys and Audits QUALITY DEVELOPMENT ASSOCIATES PO Box 66 Oakville, CT 06779-0066 203/274-5644 FAX: 203/274-5644 Alvin J. Turner, Managing Director, CQE, CRE, QSLA Quality Engineering Management & Training Consultants are Certified Auditors/Lead Auditors (RAB) ISO 9000 Consulting/Implementation/Assessments SPC Training & Implementations Quality Systems, Procedures & Manuals TQM Training & Implementation "Hands On" Knowledgeable Professionals RIORDAN MANAGEMENT SERVICES 701 Middleroad Turnpike Woodbury, CT 06798 203/266-4672 FAX: 208/263-4139 Pendleton S. Riordan, RAB Certified Lead Assessor, CQE, CQA ISO 9000, Auditing, Statistical Process Control and General Quality Disciplines ISO 9000 Implementation Auditor Training Internal and Vendor Audits Statistical Process Control Implementation SPC Operator and Management Training Total Quality Management WILLIAM M. HAYDEN JR. CONSULTANTS, INC. 3063 Hartley Rd, Suite 4 PO Box 56022 Jacksonville, FL 32257 904/260-7700 FAX: 904/260-7701 William M. (Bill) Hayden Jr., President, P.E., Sr.M.ASQC, F.ASCE,M.AIC, B.S.C.E., M.S.C.E. TQM process consultant exclusively to Consulting Engineers, Architects, Environmental, Design & Construction firms worldwide Quality Wellness Checkup ISO 9000 Project Delivery System & Documentation Develop TQM Ramp-up plan unique to A/E/C environment Process Improvement & Re-engineering Partnering for Project Quality Workshops TQM video-based course (1.6 CEUs) JAMES M. SCHUSTER MANAGEMENT CONSULTING 3817 Sandstone Court New Smyrna Beach, FL 32169 904/428-7095 FAX: 904/427-0277 Jim Schuster, Founder and Principal Consultant Over 17 years of manufacturing, nonprofit and service consultation services Specializing in service business processes (all businesses have a service aspect) Specializing in Business Process Improvement/Reengineering through Teams and Teamwork Develop Processes for Management by Fact and Statistical Thinking; Strategic Plans Custom approaches to unique business problems No cookbook solutions or management fads References available on request HACKER ENTERPRISES 3968 Menlo Dr Atlanta, GA 30340-5118 404/934-7616 FAX: 404/938-0168 Julian F. Hacker, Principal, Certified Project Management Professional (PMP) ISO 9000 Implementation and Documentation/Customized Training and Consulting The ONLY documentation class that uses Accelerated Learning (AL)techniques, which increase retention and comprehension of technical material Skill-transfer training for writers and non-writers in documenting: policies, processes, procedures, work instructions, records Interactive project management training on effective implementation methods where attendees leave with worksheets/usable plans Additional expertise in Software Industry Personal follow-ups and satisfaction guaranteed QUALITY MANAGEMENT SERVICES, INC. 2895 Newman Circle E Idaho Falls, ID 83402-3890 208/524-9108 William K. Sowder, President - Chief Consultant with over 20 years experience in the areas of Quality Management, Total Quality Management (TQM) and Project Management Providing expertise in the development of Quality Management Programs and Processes for all areas of industry Total Quality Management Examiner to the Malcolm Baldrige National Quality Award criteria Development of Quality Management programs meeting the requirements of the ISO 9000 series of international quality standards Provide Quality Management consulting services based in the Pacific Northwest Quality management consulting experience ranging from Mass Transit, Energy, Forest Products to manufacturing and fabrication facilities Member of several national standards committees on quality assurance within ASQC and ASME Developed and managed numerous quality programs dealing with DOE Orders, DOD MIL Standards and NRC Reg. guides CHARLES FISHER ASSOCIATES, LTD. 6791 N. River Rd. Byron, IL 61010 815/234-3198 FAX: 815/234-3286 Charles J. Fisher, CQE, CQA Practical, Cost-Effective Solutions to Difficult Quality Problems Quality System Development for ISO 9000, QS 9000 & Other Standards Problem Solving & Root Cause Analysis Developing New Quality Management Skills Individualized Total Quality Programs Food & Chemical Processing, Metal Working, Textiles Small to Medium Companies a Specialty Third Party Audits W.A. GOLOMSKI & ASSOCIATES 20 E. Jackson Blvd Chicago, IL 60604-2208 312/922-5986 FAX: 312/922-4070 William A. Golomski, PE, CQE, President Quality Management Systems - Consulting and Problem Solving Total Quality Management - Consulting and Education Auditing of Quality Systems; Preparation for ISO 9000 Education and Training in the Management and Methods of Quality Improvement Consulting and Educational Programs in the Application of Statistical Process Control Quality Function Deployment Productivity Improvement Service Sector Quality Statistical Design of Experiments for Process and Product Improvement Consulting and Education Baldrige Excellence Planning and Readiness Reviews Concurrent Engineering Quality Improvement in Education Healthcare TQM Team Building Cycle Time Reduction, Agile Manufacturing, Re-engineering Building Alliances PETER D. MAUCH & ASSOCIATES 1032 S. LaGrange Rd, Suite 3 LaGrange, IL 60525 708/352-4301 FAX: 708/352-4304 Nancy A. Doran, VP Operations, Quality Consultant Consultants in Quality Specializing in ISO 9000 completion in 90 days Total Quality System Development Quality System Compliance Auditing to ISO 9000 Quality Control Academy: Diplomas in Quality Engineering, Auditing, Management, Technician Inspection Microsoft Works 3.0, ISO 9000 Quality System Software Seminars in ISO 9000 Management Overviews, Implementing, Documentation, Internal Quality Auditing, ISO 9000 Preassessment Auditing JERRY L. ANDERSON 2016 Cayuga Lane Mount Prospect, IL 60056 708/635-8919 FAX: 708/635-9743 Jerry L. Anderson, Senior Member of ASQC, RAB Certified Auditor Specializing in ISO 9000 Quality System Standard Applications Readiness review for ISO 9000 Registration Customized Training on ISO Requirements Quality Manual Development - ISO Correct Development of Preparation Plan for ISO 9000 Registration Leadership to guide all phase of ISO Registration and beyond N.C. KIST & ASSOCIATES, INC 900 East Porter Ave Naperville, IL 60540 708/357-1180 FAX: 708/357-3349 Nicolaas C. Kist, President, MS, PE, RAB Certified Lead Auditor, IQA Registered Lead Assessor John W. Stokes, Senior Consultant, Lead Auditor (NQA-1) Management and Quality Consultants specializing in ISO and ASME Quality Systems Development Manual, Procedure and Instruction Preparation or Review Training in ISO 9000 and Auditing; Leading Internal Audits Seminars in Procedures/Instructions Writing & Survey Success Techniques Evaluations, Audit and Survey Preparation VANGUARD CONSULTING 1980 Valleyview Northfield, IL 60093 708/446-0820 FAX: 708/446-0821 B. Karlove, President, CQE, CQA Full service Quality Assurance Consulting firm that Develops and Implements Customized Quality Assurance and Training Programs for Service and Manufacturing Organizations Quality Assurance Systems - ISO 9000+, QS9000 Quality Manuals Total Quality Management Consulting Services TQM, SPC, Auditing, Teams & Leadership Seminars Supplier Partnership Programs General Quality Engineering Consulting Quality Auditing Training, Implementation & Programs Quality Function Deployment Training & Implementation PROFESSIONAL SERVICES 105 Rumsey Pl PO Box 1012 Westmont, IL 60559 708/515-9632 FAX: 708/971-9572 Victor Chaudhari, B.S., M.B.A., CQE, CQA, President, Consultant, Lead Assessor-ISO 9000 Quality Systems-Evaluation, Development, Modification, Implementation and On Going Support QA & QC Programs, Manuals and Procedures Total Quality Systems Evaluation & Suggestions Vendor's Survey, Qualification, Certification SPC-Development, Implementation & Training Inspection-In House, Source, On-Call, Routine Consulting Services: Retainer, Daily or Hourly Basis ISO 9000 Quality Systems Assessment, Preparation Services, Q.A. Manual, Readiness Review REDDY, TRAVER & WOODS, INC Midwest & West 848 Lincoln Ave Winnetka, IL 60093-1921 708/446-5614 Tom Woods, CMC, VP The Quality Consultants Process Improvement and Problem-Solving Quality Assurance Systems and Process Control Quality Training and Education TQM, ISO 9000, SPC Reliability Improvement OAKTREE ASSOCIATES, INC. 1600 W. Beardsley Ave., Suite 108 PO Box 4122 Elkhart, IN 46514-0122 219/294-6900 FAX: 219/294-7029 Roger D. Batton, President No one accelerates improvement like OakTree! Training - on site Client Specific, tailored training Guidance - ISO/OS 9000 Auditors on staff Productivity Engineering - Core Process re-design Information System Integration - Information System Strategies-MRP, MRPII, MES Improvement Culture Development - Executive Visioning - Team Development ESW, INC. (EDUCATIONAL SYSTEMS WORKSHOPS) 1200 Sheffield Ave PO Box 472 Dyer, IN 46311 219/865-1318 FAX: 219/865-2775 Lawrence M. Caldwell, VP Custom Industrial Training Maintenance Training (Mechanical & Electrical) Management Training Quality Training/ISO 9000 Safety Training/OSHA Computer Training/Software Operator Training/Facility Startups FRED A. HOFFMAN & ASSOCIATES 602 Apollo Parkway Westfield, IN 46074 317/896-3072 FAX: 317/896-3072 Fred A. Hoffman, President The One Source for all of your ISO, QS 9000, Lead/Internal Auditor, and Training Needs ISO/QS 9000 Assessments & Implementation Train-The-Trainer 3 Day Lead/Internal Audit Course Wave and Hand Soldering Specialist ISO/QS 9000 Executive Overviews ISO/QS 9000 Facilitation, From Start to Finish Level II Documents in Less than 60 Manhours QUALITY COUNCIL OF INDIANA 602 West Paris Ave West Terre Haute, IN 47885 812/533-4215 FAX: 812/533-4216 Bill Wortman, Principal, CQE, CRE, CQA Quality Management and Customized Consultation Basic and Advanced SPC Instruction Certification Instruction (CQE, CQT, CQA, CMI, CRE) Supplier Audits and Surveys Total Quality Management Statistical Design of Experiments ISO 9000 Pre-Assessment/Overview CONSULTANT IN QUALITY 319 Friendship St Iowa City, IA 55245-3916 319/337-8283 FAX: 319/351-3140 Richard B. Stump, Principal Consultant, ASQC CQE and CQA Over ten years providing management consulting in quality ISO 9000 Registration, Including JI Case and QS 9000 TQM Implementation - Assistance in Team-Based Needs Malcolm Baldrige National Quality Award Facilitation Statistical Engineering to solve Tough Product Problems Software Quality Assurance Applications Service Quality Including Government and Military PAUL D. KRENSKY ASSOCIATES, INC. Adams Bldg 9 Meriam St Lexington, MA 02173 617/862-3003 FAX: 617/862-3004 Paul D. Krensky, President, P.E., ASQC Fellow, CQE, CRE Management Consultants in Quality: Consulting and In-house Training Total Quality Management (TQM) Customer Satisfaction Improvement Quality Cost Reduction and Defect Prevention Quality Surveys and Audits Management and Staff Training Statistical Process Control (SPC) Supplier Quality Improvement Compliance with Government Regulations Product Safety and Liability Prevention Personnel Recruiting and Placement Malcolm Baldrige National Quality Award Corporate Quality Assurance ISO 9000 RISE 8 Ninth St, Suite 710 Medford, MA 02155 617/391-5153 FAX: 617/391-8592 Philip Tsung, Director of Engineering Services Design and Manufacturing QA Services and Software for ISO 9000, FDA GMP Failure Reporting Analysis and Corrective Action Systems (FRACAS) Manufacturing Defect Tracking Fault Tree Analysis Failure Mode Effects and Criticality Analysis (FMECA) Reliability Prediction, Modeling, Allocation Reliability/QA Training ANN ARBOR CONSULTING ASSOCIATES INC. 5204 Jackson Rd Ann Arbor, MI 48103 313/995-2404 FAX: 313/761-7717 C. Philip Alexander, President, ASQC Fellow One stop TQM shopping for "do it yourself" oriented smaller business. TQM Consulting & Training (Co-Designed) Vision/Mission/Values/Strategic Planning Workshops Leadership Skills and Problem Solving Skills Training Team Building and Group Dynamics Training Baldrige Consultation and Self-Assessment Support (Past Baldrige Examiner) Community based TQM consultation EDUCATIONAL DATA SYSTEMS, INC. Three Parklane Blvd, Suite 701 West Dearborn, MI 48126 313/271-2660 FAX: 313/271-2698 Dene Giles, Manager, Quality Systems, ASQC CQE, CQA, Senior Member All EDSI Quality services are highly customized to help you meet specific business requirements and implement current quality standards Documentation-Visual Operator Instructions, Policy and Procedure Manuals, Training Manuals Training-ISO 9000/QS 9000 Awareness, Internal Auditor Training, Procedure Writing Training, SPC-Basic, Advanced and Interpretation Consultative Assistance - Needs Analysis, Audit Preparation, Continuous Improvement TEAM QUALITY DEVELOPMENT 3354 Horrell Court Fenton, MI 48430 810/629-4976 FAX: 810/629-3206 A.J. Deeds, President, BSIE, MBA, Examiner Mich. Quality Council, Co-Author: "TQM How-To Book", Contributor SME Handbook Via Consultation, Training, Processes and Products, TQD Helps Organizations excel in Customer Satisfaction, Achieve Balanced Growth, Enhance Teamwork and Create a Positive Environment for TQM Team Development Real-Time Problem-Solving Communicating for Quality Empowerment Processes TQM Implementation Organization, Quality & Employee Assessment Interactive Multi Media Development for Quality Professionals Q21...21ST CENTURY QUALITY 2743 Castle Bluff Ct. SE Suite 203 Kentwood, MI 49512 616/954-0680 Gary E. MacLean, President: MBNQA Examiner '91,'92,'93, CMI, CQT, CQA, CQE, PE, SR. ASQC, ISO 9000 Assessor, 20yrs Quality Documenting Quality for ISO 9000 Interpretation of ISO 9000 with specific actions How to Audit to ISO 9000 Criteria How to Audit to MBNQA Criteria Automotive Sample Submissions - PPAP Document Control UNIQUE SOLUTIONS INC. 703 Mt. Vernon Blvd PO Box 1711 Royal Oak, MI 48068 810/435-5307 FAX: 810/435-6349 Dr. Vera-Anne V. Corwin, President Training and Consulting in Statistical Methods Including: Statistical Process Control (SPC) Design of Experiments (DOE) Measurement System Methods/Analysis (MSMA) Quality Function Deployment (QFD) Cost of Quality (COQ) Statistics - Fundamental and Advanced Team Building Total Quality Management (TQM) Inorganic Materials THE SAM GROUP/STAT-A-MATRIX AUTOMOTIVE INDUSTRY SERVICES 200 E Big Beaver Rd Americenter, Suite 110 Troy, MI 48083 810/680-4673 FAX: 810/680-4664 Frederick W. Love, Vice President, Automotive Industry Services Quality System Consulting and Training for Automotive Manufacturers and Suppliers QS-9000 Training and Consulting Services Quality Function Deployment and FMEA Robust Design Statistical Process Control Total Quality Management Lead Auditor Training for the Automotive Industry CHARLES R. "CHUCK" CARTER & ASSOCIATES 6400 Barrie Rd, #1101 Minneapolis, MN 55435-2317 612/927-6003 FAX: 612/927-6003 Charles Carter, President, Fellow of ASQC, CQA Consulting and Customized Training to Manufacturing & Service Quality Management (TQM) Quality Systems (ISO/Q-) Statistical Applications Surveys & Audits/Productivity Expert Witness BESTERFIELD & ASSOCIATES 12685 Dorsett Rd., Suite 135 St. Louis, MO 63043 314/878-4488 FAX: 314/542-2380 Dale H. Besterfield, Principal, Ph.D., PE Comprehensive Continuous Quality Improvement Consultants Total Quality Management SPC/Training DOE/Taguchi Training ISO 9000 - Training/Documentation/Audits Supplier Audits THE KENNEDY COMPANY 5 Nesenkeag Dr Litchfield, NH 03051 603/429-3210 FAX: 603/424-7021 Robert Kennedy, President ISO 9000 Implementation - Expertise - Experience - Guaranteed Results Training Courses - Requirements, 94 edition, Documentation, Auditing, Implementation Implementation Team Training, Program Design Management Briefings, Assessments, Audits [RAB Cert. Lead Auditor] Full Range of On-Site Assistance Member of ISO TC176 with over 100 successful implementation Guaranteed - You pass audit or we pay STAT-A-MATRIX GROUP One Quality Place Edison, NJ 08820 908/548-0600 FAX: 908/548-0409 Stanley A. Marash, Chairman & CEO, P.E., CRE, CQE, ASQC Fellow I. Robert Marash, Executive VP, Educational Services, CQA J. Glenn George, Vice President, SAM FDA-Industry Services, Inc Paul Berman, Vice President, New Business Development Global services, advising and educating industry, governments, and non-for-profit organizations since 1968 Business Process Engineering, Continuous Quality Improvement Regulatory Compliance - FDA, GMP, Automotive, Government Services Quality Systems - ISO, Baldrige, GMP, and TQM Public Seminars in all Phases of Quality Management IQA/RBA Registered, RAB Accredited, & Sequal Recognized Lead Assessor Course Design Control; Product, Process, Software Validation, and FMEA EAST HILL GROUP 67 Spring lane Englewood, NJ 07631 201/567-2720 FAX: 201/567-6968 Rolf Hoexter, P.E., CMC Mariesa Julien, Ed.D Engineering & Organizational Development Consulting to Increase Profitability by Improving Customer Satisfaction and Product/Service Quality Process Improvement Methods and Facilities Improvement Changing Corporate Culture Management Development Training Team and Cross-Functional Communications Basic Statistical Tools TOTAL QUALITY RESOURCES, INC. 8 Empress Lane PO Box 6538 Lawrenceville, NJ 08648 609/771-0029 FAX: 609/771-0084 Edwin Shecter, Fellow ASQC, BSEE, MS Statistics, Former Malcolm Baldrige Examiner, CoFounder Quality New Jersey, Author: Managing for World Class Quality Comprehensive Statistical Quality and Total Quality Management Training in Assessment and Improvement using the Baldrige Criteria Training in ISO 9000 for Registration - Developing Policies, Procedures & Instr. Training in Statistical Methods, in Service and Manufacturing Organizations Training in Reengineering, Process Improvement, Leadership, Teamwork, etc. Consulting services in all of the above CONSULTANT SERVICES INSTITUTE INC. (CSI) 651 W Mt Pleasant Ave Livingston, NJ 07039 201/992-3811 R.M. Jacobs, PE, CSP, CRE, CQE, Fellow ASQC, Fellow ASME, Fellow ISQ L.R. Dorsky, CQE, CRE, Fellow ASQC J. Mihalasky, Ed.D., CME, CQE, CRE, Fellow ASQC Specializing in Product Liability/Safety and Quality as it relates to Design, Manufacture, Use and Accidents Design Quality & Safety Design Reviews Product Liability Litigation Support Safety of Product and Industrial Safety Liability Prevention Systems Design and Performance Contract Disputes Product Recalls BUTLER QUALITY SERVICES 110 Summit Ave Montuale, NJ 07645 201/307-0212 FAX: 201/307-1778 Peter N. Melville, Vice President, IQA/RBA, Lead Assessor Gap - Analysis to ISO 9000/2/3 Documentation & Internal Auditing Workshops Pre-Assessment: By Registered RDA Assessor Assessment: To GMP, Medical Device, TQM, Baldrige Award Requirements PHILIP G. STEIN, CONSULTANTS 400 Oak St Pennington, NJ 08534 609/737-9144 FAX: 609/737-9411 Philip Stein, President/Principal Consultant Metrology, Computers, ISO 9000 for Process Improvement Measurements (Metrology) Automation of Processes ISO 9000, Baldrige, TQM Data Analysis, Statistics, Graphics Data Display CQE, CQA, CRE Teaching & Training QUALITY SYSTEMS SUPPORT 835 Cascade Rd. S.E. Rio Rancho, NM 87124 505/896-0502 FAX: 505/896-1888 Snyder "Doc" Rivera, President/Co-founder, 22yrs in QA/QC Mgmt & Admin., Safety Assurance & Logistics Support background Inventory Management Process Improvements - Helping businesses with developing and improving processes Contract and Proposal Support Process Improvements and Productivity Gains Reliability Assurance and System Safety Analysis Software Development Support Logistics Support Analysis ISO 9000 Certification and Audits JOHN BARWINCZOK Quality Consultant 25 Leavenworth Ave Auburn, NY 13021 315/253-6022 ISO Tutoring and Pre-Assessment Quality Manuals, Procedures, and Survey Preparation Seminars and Training (ISO, MIL-Q, MIL-I, Government Contracting Process, MIL.PKG & Auditor) Systems Survey, Audits and Evaluations REDDY, TRAVER, & WOODS, INC. Twin Lions on Crooked Lake Averill Park, NY 12018 518/674-2130 FAX: 518/674-8086 Robert W. Traver, Vice President, CMC, CQE, CQA, Fellow ASQC, PE, & IQA The Quality Consultants Reducing Variability Process Improvement and Problem-Solving Traver ninestep problem solving process Quality Assurance Systems and Process Control Quality Training and Education SPC BURNETT ASSOCIATES 35 Chablis Dr Fairport, NY 14450-4608 716/223-0724 FAX: 716/223-9057 David W. Burnett, President; RAB Certified Quality Systems Auditor; NYS Excelsior Award Senior Examiner (1993-94); Professional Engineer; QAI Certified Quality Analyst ISO 9000 and Total Quality Assessment, Education, Leadership, Facilitation Quality Leadership and Facilitation ISO 9000 Quality Systems (+ TickIT) Public Speaking and Seminars Software Management Process Improvement Team Leadership & Total Quality QUALITY IMPROVEMENT SERVICES 153 Old Rt 209 PO Box 266 Hurley, NY 12443 914/338-1014 FAX: 914/338-1265 Daniel R. Stott (Dan), President, ASQC CQE Improving Profitability Using Total Quality Management Specializing in helping small-business, software development, service, and non-profit organizations Speeches, classes, tutoring and consulting services Quality Practitioners for temporary assignments Implement TQM using your word processing, spread sheet, data base and presentation software EMSQ ASSOCIATES 5968 Sewickley Park Dr Jamesville, NY 13078 315/492-4627 James A. Alloway, Jr., Ph.D, President, Examiner, Excelsior Award, 1993, 1994, 1995 Your Catalyst for Productivity and Quality Improvement Multivariate Control Charts EMS Quality Systems: Prehospital and Hospital Based Graphical Analysis Methods SPC Training for the Non-Statistician DOE Instruction using hands-on techniques Quality Engineering FAWN! Introduction to DDE and Team Skills RICHARD A. HOLMQUIST 4868 Candy Lane Manlius, NY 13104 315/682-9252 Richard A. Holmquist, CQE, Ch.E., MBA, Senior ASQC Over 30 years success with Manufacturing and Quality Operations through positive motivation and team concepts applications Quality Manuals Developed Quality Information Systems Developed Quality Audits Performed Training for all QA and QC needs ISO 9000, CGMP, MIL-Q-9858, MIL-I-45208, MIL-STD's Business improvements with Quality/Productivity balance EDWARD A. REYNOLDS Box 1074 Mattituck, NY 11952-1074 516/298-4090 FAX 516/727-4404 Edward A. Reynolds, CQE, CRE, M.E., P.E., Fellow ASQC & British IQA, Member ASNT & ASTM Over 40 years of hands-on, on-job leadership helping implement effective quality programs in corporations of all types and sizes Planning and initial management of quality, inspection, reliability QA/QC/SPC training at all levels Problem Solving & Inspection/Test Improvement Quality Audits - In-company or Suppliers Quality Personnel Recruitment and/or Selection QUALITY WAY, INC. 145 E 27th St Suite 9C New York, NY 10016 212/683-5442 or 717/646-0553 FAX: 717/646-0553 Carol Hannah, President, CQA, CDP, NYS Excelsior Award Examiner (1992-93, 1993-94, 1994-95) Providing Total Quality and Management Consulting Solutions Practical, Proven TQM Programs Customized for You Quality Belief System Change Programs for Managers Quality, Customer Service & Team Training ISO 9000 Consulting and Training Effective Process Reengineering and Standards Programs with Training Full line of Software Engineering Programs with Training VERAQUAL ASSOCIATES, INC. 410 Central Park West Suite 17A New York, NY 10025 212/316-6657 FAX: 212/316-1652 D. Vera Edelstein, President, MBA, MS ISO 9000 and Total Quality Management Consultancy with a focus on software and telecommunications Implementation of ISO 9000 Quality System Total Quality Management Implementation Complete Software Life Cycle Implementation Continuous Process Improvement Business Process Re-engineering Software Maintenance Support QUALITY MANAGEMENT CONSULTANCY, INC 27 Merry Hill Rd Poughkeepsie, NY 12603 914/462-1615 FAX: 914/462-1232 Jerry W. Lieberman, President, Q.S. Provisional Auditor (RAB) ISO 9000 Audit Readiness, Training & Auditing ISO 9000 Training & Education Gap Analysis of Facility Quality System Quality Manual, Process/Procedure Prep. Assistance Second Party Audit of Systems Program Management Consulting TQM Education Seminars - Universities/Societies BORDONARO & ASSOCIATES/PROCESS EVOLUTIONS 235 Maplehurst Ave Syracuse, NY 13208 315/455-1128 David Bordonaro, CQA/Principal Specializing in Quality Management Services Strategic Planning/Productivity Assessments TQM Development/Customer Satisfaction DoD Quality Systems Development & Audits Contract Management & Procurement Customer Representation MOBIUS CONSULTING GROUP 2610 Valley Brook Circle Huntsville, AL 35811 205/539-4268 FAX: 205/539-4268 Dr. Leonard D. Stimley, Quality Programs Manager, BSEE, MBA, Ph.D., ISO Auditor, PI MU Epsilon - Mathematics, Excelsior Examiner, Who's Who listed Nationwide Training and Consulting in ISO 9000 Quality Management Systems, Statistical Methods, Total Quality Management and Related Topics ISO 9000 Quality Management Systems Statistical Techniques, Design of Experiments and Taguchi Techniques Total Quality Management Programs - Baldrige and Excelsior Award Criteria Cost of Quality System Development Team Training and Team Problem Solving Methods Supplier Development, Training, Partnership and Rating Programs LORENZEN CONSULTING 52 Spruce Valley Rd Stone Ridge, NY 12484 914/687-9181 FAX: 914/687-9392 Jerry Lorenzen, Senior Consultant, Ph.D., CQE Consulting and training in data-based tools to achieve high quality at low cost in less time Design of Experiments (DOE) Taguchi Techniques Statistical Process Control (SPC) Quality Function Deployment (QFD) QUALITY CONSULTANT 7 Anvil Court Wappingers Falls, NY 12590 914/297-5410 Anthony F. Martinez, Fellow, Quality Consultant, CQE Provides technical education for TQM and Quality Statistical Applications Statistical Quality Control Programs Continuous Quality Improvement Programs Design of Experiments - Traditional and Taguchi Total Quality Management Conference Management/Coordination Education and Training for all quality related areas Statistical Process Control (SPC) Programs for CQE Refresher Course OCTAGON ENTERPRISES, INC 5960 Fairview Plaza Suite 300 Charlotte, NC 28210 704/552-0927 FAX: 704/552-7188 Bruce M. Sheridan, P.E., President, Senior ASQC Member, ASQC Author "Policy Deployment" Consulting/Training Involved in Florida Power & Light Winning Deming Prize Involved in over 30 ISO 9000 Series Certifications Expertise: Utilities, Banking, Industrial Distribute Engineering, Printing, Advertising, Hotel Management, Environmental Services, Insurance Companies, Agents and Brokers THE INTERNATIONAL ISO GROUP 11503 Springfield Pike, Suite 110 Cincinnati, OH 45246 513/772-0359 FAX: 513/772-0390 Terri Parker-Halpin, Principal Consulting & Training Company specializing in ISO 9000 & QS 9000 training QS 9000 training for the automotive industry Training & Consulting ISO 9000 Training & Consulting 29 years of documentation expertise Certified Facilitator Achieving Manufacturing Excellence benchmarking program Have worked with over 40 ISO registared companies ISO Software MMA (MANUFACTURING MANAGEMENT ASSOCIATES) 8212 Blue Ash Rd Cincinnati, OH 45236 513/794-0080 FAX: 513/793-4541 Robert B. Politzer, President Management Consultants specializing in Manufacturing & Distribution Companies providing Process Re-engineering, Total Quality, ISO 9000 and Management Information Systems Selection, Implementation and Training consulting services ISO 9000 & QS 9000 Pre Assessment, Training, Documentation and Implementation Assistance Trained by the Authors of QS 9000 Actual registration in 6 months or less Business Process Re-Engineering Training & Consulting Management Information Systems: Selection, Implementation & Training Custom Designed Quality Systems Team Training Quality Training Customer Focused Mfg QS 9000 training for the automotive industry 29 years of documentation expertise Certified Facilitator Achieving Manufacturing Excellence benchmarking program Have worked with over 40 ISO registared companies ISO Software WHITE AND ASSOCIATES 17308 Oxford Ave Suite 102 Cleveland, OH 44111 216/941-4448 FAX: 216/941-1466 Macey White, President - PLD Consulting Specializing in Process Problem Solving and Prevention and Quality Systems for Chemical Industry ISO 9000 Preparation Analytical Test Method Development Process/Product Problem Solving On-line Measurements and Advanced Process Control Laboratory Training Programs Quality Audits PERFORMANCE PLUS ASSOCIATES 2324 Fox Run Rd Dayton, OH 45459 513/439-0146 FAX: 513/439-0146 Kenneth F. Moist, President, CQE, Registered Lead Assessor Assisting organizations improve Quality Systems and Customer Satisfaction through consulting implementation and training ISO 9000 Quality Systems Development Baseline Assessments to ISO 9000 and QS-9000 Implementation and Internal Auditor Workshops Custom Satisfaction Strategy Development Process Improvement/Team Problem Solving/Facilitation QS-9000 Workshops M.P. STOVSKY & ASSOCIATES 7695 Key Deer Dr Worthington, OH, 43085 614/847-0431 FAX: 614/847-0431 Dr. Michael P. Stovsky, President, Ph.D., CQE, Certified ISO Auditor, Certified TickIT Auditor Management consulting for quality systems assessment, design, development and implementation; software engineering capability analysis, management, and process improvement services Quality Assurance Systems Assessment and Development ISO 9000 Consulting and Auditing TickIT Consulting and Auditing Software Engineering, Project Management, Quality Assurance, and Training GILBREATH'S 5272 S. Lewis Suite 23 Tulsa, OK 74105 918/743-3111 FAX: 918/749-3418 Dale Morgan, Management Development Full Service for Training and Development for TQM & ISO 9000 Specialized Training in ISO 9000 Hands-on Approach w/results Total Quality Management Seminar/Training Statistical Process Control - Hands-on Development Personal Profiling for Team Building Internal Audit Training HAZELWOOD PRIDDY & ASSOCIATES, INC. 600 Commerce Dr, Suite 608 Coraopolis, PA 15108 412/262-5040 FAX: 412/262-9910 John Hazelwood or Robert Priddy, Principals Quality Leadership Resource Following Dr. Demings Principals Total Quality Management Training & Implementation Reengineering Manufacturing and Office Processes Preparation for ISO 9000 and Customer Audits Quality Leadership Training & Implementation SPC, DOE, Problem Solving and Team Building Training & Implementation PQ Systems Software Distributors GAGE LAB CORPORATION 475 Veit Rd Huntingdon Valley, PA 19006 215/355-5420 FAX: 215/355-7741 S. Scicchitani, President, Past Chair Measurement Quality Division Calibration of Inspection & Test Equipment to Current Regulatory Agency's Requirements System in Compliance with MIL STD 45662A ISO 9002 ANSI 45.2, 10 CFR50 Full Service In-house or Field Traceable to NIST QUALITY QUEST INC. 269 Penhurst Dr Pittsburgh, PA 15235 412/829-2422 Robert G. McGrath, President, PE Assistance to Companies Seeking Continuous Improvement Measured by Baldrige Award Criteria Seminars on Baldrige Award Criteria Consultant on Actions for Achieving Excellence Training and Assistance for Assessing Status Assistance in Structuring Improvement Program Assessment of Progress Versus Baldrige Criteria WILLIAM A. LEVINSON 2 Alpine Court Wilkes-Barre, PA 18702 717/824-1986, William A. Levinson, P.E., CQE, CRE, CMfgE SPC, Design of Experiments Teaching (Seminars, Short Courses) ROSE ASSOCIATES 10 Scenic Heights Dr Westerly, RI 02891 401/596-6093 FAX: 203/536-8835 George P. Sylvia A full service quality management company that specializes in internal improvement programs. Provides nationwide consulting, auditing and training in: Quality Function Deployment Design of Experiment Total Quality Management ISO 9000 Pre-Assessment Audits, Manual/Procedure Development Continuous Process Improvement Quality System Documentation Statistical Process Control Audits-Product, Process, System and Vendor Survey PATTON CONSULTANTS, INC 4 Covington Place Hilton Head, SC 29928-7612 803/686-6650 FAX: 803/686-6651 Joseph D. Patton, PE, CQE, CRE, Fellow Consulting, Education, and Systems for Customer and Product Service Customer and Product Service Reliability and Maintainability, Logistics, QA Maintenance Management Cost/Profit Analysis JOHN T. HERMAN 100 Nathan Forest Dr Hendersonville, TN 37075 615/824-0988 FAX: 615/264-1806 John T. Herman Quality/Statistics Consultant with 27 years experience, mostly in Process Industries Numerous Experimental Design Successes Led Inter-Laboratory Measurement Control Software Project Author of many topics in company's product quality management book Championed inclusion of Process Performance Index in Automotive Industry Action Group's Fundamental SPC Manual SPC (especially Cusum) and Experimental Design Training Instructor Speaker at various ASQC Conferences ROSS, LTD 310 Hale Meade Rd Gray, TN 37615-4636 615/283-0875 FAX: 615/283-0875 Michael A. Ross, Senior Consultant Quality & Environmental Consultants ISO 9000 & 14000, TQM, E4, NQA-1, MIL-STD Quality Systems, Manuals and Procedures Program Development and Implementation Training, Seminars and Workshops Audits and Evaluations SMARTER SOLUTIONS 4005 Burr Oak Lane Austin, TX 78727 512/244-4320 Forrest W. Breyfogle III, President, PE, CQE, CRE Our do-it-smarter approaches help companies reduce defects and development cycle times We wrote Statistical Methods for Testing, Development, and Manufacturing Design of Experiments (DOE) Reliability Evaluations and Improvements Statistical Process Control (SPC) KNOWLEDGE ENGINEERS 3421 Greenview Dr Garland, TX 75044 214/414-9301 FAX: 214/414-5831 Barry Johnson, President, Experience Distributor Business Executive and Quality Award Winner Specialty - Distributor and Distributor Affiliates Quality Improvement Programs - Program Design, Program Management, and Awards Evaluation and Feedback Quality Award Programs Design, Management, Evaluation & Reporting Distributor & Customer Satisfaction Process Design, Research & Analysis Customer Requirements Determination Research & Process Improvement Customer Relationship Management Process Evaluation & Improvement Strategic Planning & Information Reporting System Design & Data Analysis Business Process Results Measurement, Evaluation & Improvement Quality Process Design, Measurement, Evaluation & Improvement ASSURANCE TECHNOLOGY INTERNATIONAL 15922 Heatherdale Dr Houston, TX 77059 PO Box 890506 Houston, TX 77289-0506 713/488-3171 FAX: 713/488-3171 (call first) Jack H. Cohen, President, P.E., Professional Engineer, ASQC- Fellow, CQE, CRE, CQA Principle Quality Consulting, Government, ISO - Assessments, Audits, Training Training - Instruction/Preparation for CQA, CQE, CRE, CMI, CQT Preparation -Quality Manuals, Plans, Policies, Procedures Consulting for ISO, DOD, NASA Audit Preparation Consulting for Proposal Preparation Training Consulting for Executives for Quality Training and Personnel Certifications PRACTICAL HELP 7406 Broken Ridge Dr Houston, TX 77095 713/550-3070 FAX: 713/550-3070 Sharon Johnson, Principal, BS-Chem, CQA, CQE, RAB Registered Auditor Quality Leadership Consultant ISO 9000 Assessment and Compliance TQM, Management Training and Facilitation Team Development Performance Management Training and Training Materials Curriculum Development KEN WARD & ASSOCIATES 2985 East Pineview Dr. Salt Lake City, UT 84121 800/234-8580 FAX: 801/942-0955 Ken Ward, Owner, CFPIM ISO 9000, SPC, DOE, QFD, MRPII, JIT, WCM Consulting & Education Classes Education Classes at Reasonable Price Statistical Process Control Programs Design of Experiments Programs Quality Function Deployment Programs Concurrent Engineering Programs THE SAM GROUP/STAT-A-MATRIX GOVERNMENT SERVICES 2711 Jefferson Davis Hwy Suite 200 Arlington, VA 22202 703/415-2591 FAX: 703/415-1684 Ira J. Epstein, Vice President, Government Services Quality-related Training and Consulting under GSA contract GS-22F-013B On-Site Training and Consulting TQM/SPC for the Public Sector Reinventing Government ISO 9000 Consulting/Training for Government Facilities NACHMAN PRECISION SYSTEMS, INC. 1257 Parkside Place Virginia Beach, VA 23454 804/481-0013 FAX: 804/481-0013 Marc Nachman, President, CQA, RAB Lead Auditor, Performed Audits for a registrar 3 1/2 yrs, Writer/Revision TAG-176 ISO 9000 Development & Training Consulting Services Gap Analysis Management Responsibility Training Quality Manual Development Procedure/Work Instruction Development ISO 9000 Interpreter & Application Service Internal Auditor Training CLIVE SHEARER P.E. MANAGEMENT CONSULTANT 10655 NE 4th St #400 Bellevve, WA 98004 203/643-1233 FAX: 206/746-5912 Clive Shearer, President, P.E., C.Eng TQM and Continuous Improvement for Professional Services - Consultant since 1982 Continuous Improvement Training TQM Remediation/Revitalization A/EC a specialty including partnering SPC for professional services Book - "Practical Continuous Improvement for Professional Services" - ASQC Quality Press 1994 ISO 9000 DOCUMENTATION TEAM (A DIVISION OF EDIT IT) 3225 Hill Crest Dr Brookfield, WI 53495-1529 414/781-5412 FAX: 414/781-EDIT Chris Roerden, Senior Technical Editor & Principal Complete Documentation Support Services and Technical Writing Documenting Procedures & Work Instructions Editing Existing Materials Training and Coaching for Do-it-Yourself Documentation 35+ yrs Technical Editing, Writing, Research & Publishing Technical Writing for Biotechnology, Biomedical, Engineering, Software Industries MRA - THE MANAGEMENT ASSOCIATION 235 N. Executive Dr Brookfield, WI 53005 414/797-7580 x 176 FAX: 414/797-7591 Ruth A. Westbrook Kresse, Director of Quality & Productivity Services Comprehensive & practical implementation of training, consultative and planning services in quality, productivity and employee involvement Customized training and on-site programs (all areas - ISO, TQM, SPC, SDWT, EI, etc) Facilitation and coaching Strategic Quality and Employee Involvement Planning Part-time Quality Managers Assessments, evaluations, audits & surveys Redesign, re-engineering and flow analysis Member Networking events QUALITY ONE ASSOCIATES 12900 W. North Ave Brookfield, WI 53005 414/821-2030 FAX: 414/821-2030 Mike Curran, P.E., CQE, Principal, Former ANSI N45.2 Lead Auditor Establish Quality Systems - Procedures, Audits, Training (Nuclear, Military, Avionics, Commercial, Medical) Write & Implement Quality Programs & Systems (English & Spanish) Write Procedures & Train Personnel Conduct Internal & Supplier Audits Conduct & Assess Customer & Employee Quality Questionnaires Experience in ISO 9000, Nuclear, Military, Commercial, FAA, FDA POINT OF CONTACT INSTITUTE PO Box 427 Germantown, WI 53022 414/251-3604 Ray Ernewein, Director, Consultant Helping people understand the soft side of quality Baseline Gap Analysis with Custom or Standard Assessments TQM, Values, Employee Opinion, Surveys Internal and External Customer Service Profiles Managing Change How Perceptions Affect Communications QUALITY SYSTEMS ASSOCIATES, INC 818 Washington St., Suite 104 Manitowoc, WI 54220 414/682-9045 FAX: 414/682-9045 Jeffrey M. Heinzen, Principal Consultant, RAB QS-LA, ASQC CQA, CEIF Full Service Providers of ISO 9000 Training, Consulting and Assessment Services to improve Organizational Effectiveness Comprehensive ISO 9000 Training: Quality Auditing to ISO 9000; Employee Awareness; Developing Documentation; Steering Committee Qualified Quality System Assessments & Reports Customized Consulting: Documentation, Implementation, Maintenance Quality Manual & Procedure Reviews/Critiques Proven Track Record of ISO 9000 Success - Many Satisfied References (available upon request) Administrative Support Services: Procedures, Forms, Document Control DAVID C. LEAMAN & ASSOCIATES 10134 N. Port Washington Rd Mequon, WI 53092 414/241-5030 David C. Leaman, PE, Fellow ASQC Member Quality Management System Development, Implementation, and Assessment (TQS/TQM/ISO 9000) Education and Training in Quality Sciences and Management Quality Cost and Audit Systems Development and Implementation Statistical Quality Engineering Studies and Problem Solving Q. Systems Surveys and Audits, including ISO 9000 Gap Assessment Quality Improvement Team Building System Modeling and Manual Writing, ISO 9000, Baldrige, Etc Supplier Quality Assurance Reliability and Quality Engineering Applications QUALITY MANAGEMENT ASSOC. 4848 Enchanted Valley Rd Middleton, WI 53562-4100 608/798-2721 FAX: 608/798-4462 David S. Nathanson, President Full Service Management Consultants Strategic Planning, Process Market Plan, Benchmarking, Executive Counsel, Facilitation Evaluation: Market Share, Customer Satisfaction, Financial Performance, Employee Satisfaction, Additional Research Capabilities & Assessment Services Training & Development Managing Organizational Change Executive Placement & Screening Services Development of Multi-Level Partner Relationships Pre-Employment Screening, Behavior Analysis Business Process Reengineering Automotive Industry Expertise, Retailer, Manufacturer, Supplier QUALITY CONSULTING 763 Old Tower Rd Oconomowoc, WI 53066 414/567-2854 Philip R. Heinle, BSME, MBA, PE, CQE, CQA, Trained Lead Auditor ISO 9000 Consulting & Speaking in Manufacturing & Service Industries Pre-Assessment Audits to ISO 9000 Implementation of ISO 9000, SPC, and Problem Solving Tools Application of the Deming Philosophy Total Quality Management Consulting Speaker on Quality, Motivation, and Excellence Seminars on Supply Management, Statistics, and Process Improvement SPINDLER CONSULTING ASSOCIATES 12550 N. LaBelle Ct Mequon, WI 53092 414/242-6446 FAX: 414/242-0430 James R.R. Spindler, President Management Systems for Quality and Productivity Quality Systems Program Evaluation and Audit Consulting Services in Quality Program Development, Planning and Improvement including ISO 9000 systems Education and Training in Quality Management and Quality Engineering including Systems Development, Quality Planning, Audit, Statistics and Problem Solving REGER QUALITY CONSULTANTS 3877 Victoria Dr West Bend, WI 53095 414/338-9393 FAX: 414/335-3859 Phillip C. Reger, President, P.E., CQE, RAB Registered Quality Systems Lead Auditor ISO Consulting Services, Training & Assessments TQM - Baldrige Training & Assessments SPC Training & Implementation Assistance P.C. Local Area Network(LAN)information systems Geometric Dimensioning & Tolerancing Training FMEA, Fault Tree Analysis - DOE & ANOVA Training uuuuuuuuuuuuuuuuCANADAuuuuuuuuuuuuuuuuuu MCCORMICK DELISLE & ASSOCIATES INC. 450 Speedvale Ave. West Unit 110 Guelph, ON N1H 7Y6 Canada 519/767-0725 FAX: 519/767-0983 Michael Delisle, President Total Quality Management & ISO 9000 Services Total Cycle Time/Business Process Re-engineering Malcolm Baldrige Quality Audits Total Quality Management Consortium THE SAM GROUP/STAT-A-MATRIX CANADA 440 Laurier Ave. West Suite 200 Ottawa, ON K1R 7X6 Canada Donald W. Wilson, Vice President, SAM Canada Quality-related Consulting and Training in Canada TQM/SPC Consulting and Training for Industry and Government ISO 9000 Registration/Compliance Consulting, Training, and Auditing ISO 9000 Certified Lead Auditor and Internal Auditor Training QS-9000 Compliance Services for the Automotive Industry Regulatory Compliance Services for the Medical Device and Pharmaceutical Industries MOYE COMPANY LIMITED 59 Breadner Dr., Suite 102 Toronto, ON M9R 3M5 Canada 416/248-9187 FAX: 416/248-9187 Bohdan Dyczkowsky, Director, Professional Engineering, Auditor (RAB and IQA) 8 Step Program leading up to ISO 9000 Registration ISO 9000 Documentation Review ISO 9000 Training ISO 9000 Documentation Development and Implementation Pre-Application Audit Contract Audits for Registrars uuuuuuuuuuuuuuuINTERNATIONALuuuuuuuuuuuuuuu CADD SOLUTIONS LTD 8 Howgill Close Nelson, Lancs BB9 0SX England 44-0-1282-618782 FAX: 44-0-1282-618782 Stuart Daly, Managing Director ISO 9000 Quality Systems Development and Implementation Fully Integrated Systems Tailored to your Business Requirements Help and Support Right up to the Accreditation Process U.S. Partners for Local Support Real Time and Paperless Quality Systems Environmental and Software Management Systems Listed as Consultant with U.K. Dept of Trade and Industry [ASQC Filename: CONSULT.TXT <1-18-95>]