Customer Service Quality Titles
Beware of the prices that are included here. Amazon's prices are
updated automatically when the publishers change their prices, and the
price at the other end of the link will always be the price you
will be charged. So, be aware that you should always click on the book(s)
you're interested in to check the current price(s).
Be sure your browser is configured to accept "cookies" from Amazon.Com
or you won't be able to purchase more than one title at a time.
Alternately, use your browser's "BACK" button to return to QUALITY.ORG
from AMAZON's site in order to purchase more than one book at a time.
- Say
Please, Say Thank You: The Respect We Owe One Another
~ Usually ships in 2-3 days
-
Donald W. McCullough / Hardcover / Published 1998
Our Price: $15.37 ~ You Save: $6.58
(30%)
- At
the Service Quality Frontier : A Handbook for Managers, Consultants, and
Other Pioneers
~ Ships in 2-3 days
- Mary M. Losardo, Norma M. Rossi / Paperback / Published 1993
Our Price: $15.96 ~ You Save: $3.99 (20%)
Read more about this title...
- Creating a Customer-Centered Culture : Leadership in Quality, Innovation, and Speed
~ Ships in 2-3 days
- Robin L. Lawton / Hardcover / Published 1993
Our Price: $24.00
Read more about this title...
- Customer Inspired Quality : Looking Backward Through the Telescope (Warren Bennis Executive Briefing Series)
- James G. Shaw / Hardcover / Published 1996
Our Price: $22.95
- Customer Inspired Quality : Looking Backward Through the Telescope (Warren Bennis Executive Briefing Series)
- James G. Shaw / Hardcover / Published 1996
Our Price: $22.95
- Customer-Focused Quality : What to Do on Monday Morning
~ Ships in 2-3 days
- Thomas Hinton, Wini Schaeffer / Hardcover / Published 1993
Our Price: $15.37 ~ You Save: $6.58 (30%)
Read more about this title...
- Delivering Quality Service : Balancing Customer Perceptions and Expectations
~ Ships in 2-3 days
- Valarie A. Zeithaml, et al / Hardcover / Published 1990
Our Price: $24.50 ~ You Save: $10.50 (30%)
Read more about this title...
- Design and Management of Service Processes : Keeping Customers for Life (Engineering Process Improvement Series)
- Rohit Ramaswamy / Paperback / Published 1996
Our Price: $44.06
Read more about this title...
- Improving Service Quality : Achieving High Performance in the Public and Private Sectors
- Michael E. Milakovich / Hardcover / Published 1995
Our Price: $27.97 ~ You Save: $11.98 (30%)
Read more about this title...
- Kaizen Strategies for Customer Care : How to Create a Powerful Customer-Care Program-And Make It Work (Kaizen Strategies Series)
~ Usually ships in 24 hours
- Patricia Wellington / Hardcover / Published 1996
Our Price: $17.47 ~ You Save: $7.48 (30%)
Read more about this title...
- Know Your Customer : New Approaches to Understanding Customer Value and Satisfaction (Blackwell Business Dimensions in Total Quality Series)
~ Ships in 2-3 days
- Robert B. Woodruff, Sarah F. Gardial / Paperback / Published 1996
Our Price: $20.95
- Managing Customer Value : Creating Quality and Service That Customers Can See
~ Ships in 2-3 days
- Bradley T. Gale / Hardcover / Published 1994
Our Price: $23.07 ~ You Save: $9.88 (30%)
- On Great Service : A Framework for Action
~ Ships in 2-3 days
- Leonard L. Berry / Hardcover / Published 1995
Our Price: $19.60 ~ You Save: $8.40 (30%)
Read more about this title...
- The Pursuit of Quality Through Personal Change
~ Ships in 2-3 days
- Harry I. Forsha / Hardcover / Published 1992
Our Price: $13.97 ~ You Save: $5.98 (30%)
Read more about this title...
- Quality of Service : Making It Really Work (Quality in Action)
- Bo Edvardsson, et al / Hardcover / Published 1994
Our Price: $27.97 ~ You Save: $11.98 (30%)
- The Service Profit Chain : How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value
~ Usually ships in 24 hours
- James L. Heskett, et al / Hardcover / Published 1997
Our Price: $21.00 ~ You Save: $9.00 (30%)
Read more about this title...
- The Service Quality Handbook : With Contributions from 57 International Experts
~ Ships in 2-3 days
- Eberhard E. Scheuing, William F. Christopher / Hardcover / Published 1993
Our Price: $75.00
Read more about this title...
- Synchroservice! : The Innovative Way to Build a Dynasty of Customers
- Richard J. Schonberger, Edward M., Jr. Knod / Hardcover / Published 1994
Our Price: $22.75 ~ You Save: $9.75 (30%)
Read more about this title...
- Total Quality Service : A Simplified Approach to Using the Baldrige Award Criteria
~ Ships in 2-3 days
- Sheila Kessler / Paperback / Published 1995
Our Price: $16.00 ~ You Save: $4.00 (20%)
Read more about this title...
- Total Quality Service : Principles, Practices, and Implementation
~ Ships in 2-3 days
- Dean H. Stamatis / Hardcover / Published 1995
Our Price: $30.07 ~ You Save: $12.88 (30%)
Read more about this title...
- What Customers Value Most : How to Achieve Business Transformation by Focusing on Processes That Touch Your Customers
~ Ships in 2-3 days
- Stanley A. Brown / Hardcover / Published 1995
Our Price: $24.47 ~ You Save: $10.48 (30%)
Read more about this title...
- When America Does It Right : Case Studies in Service Quality
~ Ships in 2-3 days
- Jay W. Spechler / Hardcover / Published 1996
Our Price: $18.90 ~ You Save: $8.10 (30%)
- At the Service Quality Frontier
- Paperback / Published 1993
(Special Order)
Read more about this title...
- Command Performance : The Art of Delivering Quality Service (The Harvard Business Review Book)
- John E. Martin / Hardcover / Published 1994
Our Price: $29.95
(Back Ordered)
- Creating Value for Customers : Designing and Implementing a Total Corporate Strategy
- William Band / Hardcover / Published 1991
Our Price: $37.95
(Back Ordered)
Read more about this title...
- Customer First : A Strategy for Quality Service
- Denis Walker / Hardcover / Published 1990
Our Price: $64.95
(Special Order)
- Customer Retention Through Quality Leadership : The Baxter Approach
- Deborah G. Fliehman, David D. Auld / Paperback / Published 1993
Our Price: $19.95
(Special Order)
- Implementing Quality With a Customer Focus
- David Griffiths / Paperback / Published 1991
Our Price: $22.50
(Special Order)
- Making Customer Satisfaction Happen : A Strategy for Delighting Customers
- Roderick M. McNealy / Paperback / Published 1996
Our Price: $36.95
(Special Order)
Read more about this title...
- Managing Service Quality (Quality Management in Services, Vol 1)
- Paul Kunst (Editor), Jos Lemmink (Editor) / Paperback / Published 1995
Our Price: $47.95
(Special Order)
Read more about this title...
- The Quality Relationship Challenge : How Businesses Can Establish Relationships That Create Loyalty
- G. Clotaire Rapaille, Clotaire G. Rapaille / Hardcover / Published 1998
Our Price: $17.47 ~ You Save: $7.48 (30%)
(Not Yet Published -- On Order)
- The Quest for Quality : Prescriptions for Achieving Excellence Vol 1
- Phillip S. Wexler, et al / Paperback / Published 1996
Our Price: $13.95
(Back Ordered)
Read more about this title...
- The Service Era : Leadership in a Global Environment
- Franco D'Egidio / Hardcover / Published 1990
(Publisher Out Of Stock)
- Service Quality : New Directions in Theory and Practice
- Roland T. Rust, Richard L. Oliver (Editor) / Hardcover / Published 1994
Our Price: $52.00
(Special Order)
Read more about this title...
- The Service/Quality Solution : Using Service Management to Gain Competitive Advantage
- David A. Collier / Hardcover / Published 1994
Our Price: $40.00
(Back Ordered)
Read more about this title...
- To Satisfy & Delight Your Customer : How to Manage for Customer Value
- William J. Pardee / Hardcover / Published 1996
Our Price: $39.95
(Special Order)
- Total Quality Service
- D.H. Stamatis / Hardcover / Published 1996
Our Price: $39.95
(Back Ordered)
Read more about this title...
- Untangling Organizational Gridlock : Strategies for Building a Customer Focus
- Michele L. Bechtell / Hardcover / Published 1993
Our Price: $27.95
(Back Ordered)
Read more about this title...
- Value-Directed Management : Organizations, Customers, and Quality
- Bernard Arogyaswamy, Ron P. Simmons / Hardcover / Published 1993
Our Price: $55.00
(Special Order)
- Warranty Cost Analysis
- Wallace R. Blischke, D.N. Prabhakar Murthy / Hardcover / Published 1994
Our Price: $225.00
(Special Order)
Read more about this title...
- The Client-Centered Service : How to Keep Them Coming Back for More
- David W. Cottle / Published 1990
(Hard to Find)
- Customer Connection : Quality for the Rest of Us
- John Guaspari / Published 1988
(Hard to Find)
- From Tin Soldiers to Russian Dolls : Creating Added Value Through Services
- Sandra Vandermerwe / Published 1993
(Hard to Find)
Read more about this title...
- Managing service quality
- (Hard to Find)
- Quality Service : How America's Top Companies Are Competing in the Customer-Service Revolution...and How You Can Too.
- D. Keith Denton / Published 1989
(Hard to Find)
Keep hands and feet inside Web site at all times. No
electrons were harmed in the making of this Web site.
Don't forget to
read more books.