Quality of Service Titles
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- Command Performance : The Art of Delivering Quality Service (The Harvard Business Review Book)
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- John E. Martin / Hardcover / Published 1994
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- Design and Management of Service Processes : Keeping Customers for Life (Engineering Process Improvement Series)
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- Rohit Ramaswamy / Paperback / Published 1996
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- The Discipline of Market Leaders : Choose Your Customers, Narrow Your Focus, Dominate Your Market
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- Michael Treacy, Frederik D. Wiersema / Paperback / Published 1997
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- Know Your Customer : New Approaches to Understanding Customer Value and Satisfaction (Blackwell Business Dimensions in Total Quality Series)
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- Robert B. Woodruff, et al / Paperback / Published 1996
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- Managing Customer Value : Creating Quality and Service That Customers Can See
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- Bradley T. Gale, Robert Chapman Wood / Hardcover / Published 1994
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- People Power : Tapping the Spirit of Quality Performance and Service in Your Organization
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- Thomas J. Stevenin, Thomas Stevenin / Paperback / Published 1996
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- Principles of Quality Costs
- John T. Hagan (Editor) / Paperback / Published 1986
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- The Pursuit of Quality Through Personal Change
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- Harry I. Forsha, Harry Forsha / Hardcover / Published 1992
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- Quality Management in Nursing and Health Care
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- June A. Schmele (Editor) / Hardcover / Published 1995
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- Quality of Service : Delivering Qos on the Internet and in Corporate Networks
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- Paul Ferguson, Geoff Huston / Paperback / Published 1998
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- Quality of Service : Making It Really Work (Quality in Action)
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- Bo Edvardsson, et al / Hardcover / Published 1994
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- The Service Profit Chain : How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value
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- James L. Heskett, et al / Hardcover / Published 1997
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- What Customers Value Most : How to Achieve Business Transformation by Focusing on Processes That Touch Your Customers
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- Stanley A. Brown / Paperback / Published 1996
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- Applications of Quality Control in the Service Industries (Quality and Reliability Series, Vol 5)
- Arlyn Custer Rosander / Hardcover / Published 1985
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- The Art of Giving Quality Service
- Mary Gober, Robert Tannehill / Paperback / Published 1984
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- The Art of Giving Quality Service in the Motor Carrier Industry
- Charles W. Clowdis / Paperback / Published 1984
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- Communication and Control Processes in the Delivery of Service Quality/Msi 87-100
- Zeithaml, et al / Paperback / Published 1987
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- A Conceptual Model of Service Quality and Its Implications for Future Research (Report No 84-106)
- A. Parasuraman, et al / Paperback / Published 1984
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- Contraceptive Use in Ghana : The Role of Service Availability, Quality, and Price (Lsms Working Paper, No 111)
- Raylynn Oliver / Paperback / Published 1994
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- Customer Retention Through Quality Leadership : The Baxter Approach
- Deborah G. Fliehman, David D. Auld / Paperback / Published 1993
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- Empirical Examination of Relationships in an Extended Service Quality Model
- Parasura / Paperback / Published 1990
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- The Healthcare Customer Service Revolution : The Growing Impact of Managed Care on Patient Satisfaction
- David Zimmerman, et al / Hardcover / Published 1996
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- Improving the Quality of Reference Service for Government Publications
- Charles and Hernon, Peter McClure / Hardcover / Published 1989
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- International Survey of Consumers Perceptions of Product and Service Quality : A Comparison of Attitudes in the United States, Japan, and West German
- Paperback / Published 1991
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- Iso 9000 and the Service Sector : A Critical Interpretation of the 1994 Revisions
- James L. Lamprecht / Hardcover / Published 1994
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- Joint Meeting on the Impact of Structural Adjustment in the Public Services (Effeciency, Quality Improvement and Working Condiitions : Geneva, 24-30)
- Paperback / Published 1995
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- Learning to Teach : A Guide for School-Based Initial and In-Service Training (Quality in Secondary Schools and Colleges Series)
- Julian Stern / Paperback / Published 1995
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- Maintenance Technologies (S P (Society of Automotive Engineers), 1188)
- Na / Paperback / Published 1996
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- Mandate for Quality : Examining the Use of Public Authority to Redesign Mental Retardation Service Systems : Building on Experience Vol 1
- Alan McWhorter, Bruce Kappel / Paperback / Published 1984
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- Mandate for Quality : Examining the Use of Public Authority to Redesign Mental Retardation Service Systems : Missing the Mark Vol 2
- Alan McWhorter, Bruce Kappel / Paperback / Published 1984
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- The Manual of Nursing Quality Assurance Vol 1
- Howard S. Rowland, Beatrice L. Rowland / Hardcover / Published 1987
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- Measuring the Quality of Library Service a Handbook
- M. G. Beeler / Hardcover / Published 1974
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- Mechanisms of Quality : Service and Clinical Outcomes
- Paperback / Published 1989
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- Municipal Productivity : A Comparison of Fourteen High-Quality Service Industries
- David N. Ammons / Hardcover / Published 1984
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- Principles of Quality Costs
- Paperback / Published 1986
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- Principles of Quality Costs : Principles, Implementation, and Use
- Jack, Campanella / Paperback / Published 1990
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- Quality Assurance of Food : Ingredients, Processing and Distribution
- John E. Stauffer / Hardcover / Published 1988
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- Quality Teaching Through Professional Development (Principals Taking Action Series)
- Allan A. Glatthorn, Linda E. Fox / Hardcover / Published 1995
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- Quality Value Banking : Effective Management Systems That Increase Earnings, Lower Costs, and Provide Competitive Customer Service
- Janet L. Gray, Thomas W. Harvey / Paperback / Published 1992
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- Serve Yourself : Customer Service from the Inside Out
- Richard H. Baker / Paperback / Published 1992
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- Services & Quality of Life in Rural Villages in the Former Soviet Union : Data from 1991 & 1993 Surveys
- David J. O'Brien (Editor) / Hardcover / Published 1998
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- Servqual : A Multiple-Item Scale for Measuring Customer Perceptions of Service Quality (Report No. 86-108)
- A. Parasuraman, et al / Paperback / Published 1986
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- Social Development in Times of Economic Uncertainty : Proceedings of the Xxth International Conference on Social Welfare, Hong Kong, July 18-22, 1980.
- International Conference on Social Welfare / Hardcover / Published 1981
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- Special Needs and Services : Philosophy, Programs, and Practices for the Creation of Quality Service for Children Vol 4
- Stevanne Auerbach / Hardcover / Published 1979
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- Synchroservice! : The Innovative Way to Build a Dynasty of Customers
- Richard J. Schonberger, Edward M., Jr. Knod / Hardcover / Published 1994
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- Total Quality Customer Service : How to Make It Your Way of Life
- Jim Temme / Paperback / Published 1994
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- Training for Quality : Improving Early Childhood Programs Through Systematic Inservice Training (Monographs of the High/Scope Educational Research Fo)
- Ann S. Epstein / Paperback / Published 1993
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- Use of Quality Control Circles in Park, Recreation and Leisure Service Agencies
- Tsu-Hong Yen / Paperback / Published 1985
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- Using and Managing Information for Better Health
- Paul Shanahan (Editor) / Hardcover / Published 1998
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- Value-Directed Management : Organizations, Customers, and Quality
- Bernard Arogyaswamy, Ron P. Simmons / Hardcover / Published 1993
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- Warranty Cost Analysis
- Wallace R. Blischke, D.N. Prabhakar Murthy / Hardcover / Published 1994
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- Agriculture
and water quality : proceedings of a conference organized by the
Agricultural Development and Advisory Service and the Agricultural
Research Council, 17-19 December 1974
- Airline
competition; a study of the effects of competition on the quality and
price of airline service and the self-sufficiency of the United States
domestic airlines
- Frederick W. Gill
- Avoidance
of failures in fabrication and service: lectures delivered at the Autumn
Course held jointly by the Institution of Mechanical Engineers and the
Metals and Metallurgy Trust of the Institution of Metallurgists and the
Institute of Metals in association with the Iron and Steel
Institute
- Bank
Service Quality Workbook : A Guide to Improving Quality of Service
- Deborah L. Colletti / Published 1988
- Capacity and quality of service : 7 reports prepared for the 54th annual meeting of the Transportation Research Board
- Customer Connection : Quality for the Rest of Us
- John Guaspari / Published 1988
- Extraordinary Guarantees : A New Way to Build Quality Throughout Your Company and Ensure Satisfaction for Your Customers
- Christopher Hart / Published 1993
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- Fairness, courtesy, and efficiency? : a report on the quality of service provided by the Department of Social Security
- Handbook on quality of service, network management, and network maintenance
- Highway capacity and quality of service evaluation; 6 reports prepared for the 51st annual meeting
- Joint
hearing on quality and limitations of the S-night homeless count : joint
hearing before the Subcommittee on Government Information and Regulation
of the Committee on Governmental Affairs, United States Senate, and the
Subcommittee on Census and Population of the Committee on Post Office and
Civil Service, House of Representatives, One Hundred Second Congress,
first session, May 9, 1991
- Long-Term
Care Insurance Improvement and Accountability Act : hearing before the
Committee on Labor and Human Resources, United States Senate, One Hundred
Second Congress, second session, on S. 2141, to amend the Public Health
Service Act to improve the quality of long-term care insurance through the
establishment of federal standards, and for other purposes, April 29,
1992
- Marketing
of services : leadership in service quality and marketing
effectiveness
- Timothy W. Wright
- Measures
of the quality of traffic service; a compendium
- New
technology and the quality of life : the service sector in Europe : an
annotated bibliography (with supplement in French)
- Occupational
and qualification structures in the field of environmental protection in
the public sector with reference to air pollution control : United
Kingdom
- Organizational
Structure, Problem Solving and Effectiveness : A Comparative Study of
Hospital Emergency Services (Jossey-Bass Social and Behavioral S)
- Basil S. Georgopoulos / Published 1987
- Planning
to Care : Social Policy and the Quality of Life (Studies in Social Policy
and Welfare, Vol Xxii)
- Alex Robertson / Published 1985
- The
President's fiscal year 1993 budget request for the Council on
Environmental Quality, the U.S. Fish and Wildlife Service, and the
National Marine Fisheries Service : hearing before the Subcommittee on
Fisheries and Wildlife Conservation and the Environment of the Committee
on Merchant Marine and Fisheries, House of Representatives, One Hundred
Second Congress, second session ... February 26, 1992
- The
public service of Malaysia : some reflections on quality productivity and
discipline
- A. H. Ahmad Sarji
- Quality
customer service : the art of treating customers as guests
- William B. Martin
- Quality
improvement in the Irish civil service : experience of a pilot
programme
- Evelyn Blennerhassett
- The
quality of care: report of a study tour in Denmark under the leadership of
George W. Lee ... and the Director of the Danish National Service for the
Mentally Retarded 2-10 May 1970
- Quality
of work in the service sector
- H. Krahn
- Quality,
availability, and competitiveness of business services in EC
regions
- Ch. W. Nam
- Reducing
foreign material limits in official soybean standards : economic and
competitive impacts : hearing before the Subcommittee on Agricultural
Research and General Legislation of the Committee on Agriculture,
Nutrition, and Forestry, United States Senate, One Hundred Second
Congress, first session, on a proposal by the Federal Grain Inspection
Service to reduce the tolerance for foreign material in the U.S. standards
for soybeans, October 29, 1991
- Regulation,
Service Quality, and Market Performance : A Model of Airline
Rivalry
- John C. Panzar / Published 1979
- Report
of the Ninety-Second Round Table on Transport Economics, held in Paris on
5th-6th December 1991 on the following topic : marketing and service
quality in public transport
- Review
of the availability and quality of global demographic data : hearing
before the Subcommittee on Census, Statistics, and Postal Personnel of the
Committee on Post Office and Civil Service, House of Representatives, One
Hundred Third Congress, second session, August 2, 1994
- Safe
Drinking Water Act Amendments of 1993 : hearing before the Committee on
Environment and Public Works, United States Senate, One Hundred Third
Congress, first session, on S. 1547, a bill to reauthorize and amend
Title XIV of the Public Health Service Act (commonly known as the
"Safe Drinking Water Act"), and for other purposes, October 27,
1993
- Safe
Drinking Water Act Amendments of 1995 : hearing before the Committee on
Environment and Public Works, United States Senate, One Hundred Fourth
Congress, first session, on S. 1316, a bill to reauthorize and amend Title
XIV of the Public Health Service Act (commonly known as the "Safe
Drinking Water Act"), and for other purposes, October 19,
1995
- Traffic
flow, capacity, and quality of service; 5 reports
- Traffic:
capacity, delay and quality of service; 5 reports prepared for the 52nd
annual meeting
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