ISO 9000-3 Digest Saturday, 27 January 1996 Volume 01 : Number 006
In this issue:
Re: Pilot ASQC Certified Quality Software Engineer exam
quality.org story (fwd)
subscription inquiry
UC Berkeley Workshops on CMM, BPR and ISO 9000
REMINDER: Acquiring ISO documents
List Subscription Policy at QUALITY.ORG
1st Int. Conference on ISO9000 and TQM (fwd)
Internet MSQA Degree CSUDH (fwd)
----------------------------------------------------------------------
From: "Bill Casti, CQA (Moderator)"
Date: Sun, 7 Jan 1996 00:46:40 -0500 (EST)
Subject: Re: Pilot ASQC Certified Quality Software Engineer exam
re: The Draft CQSE Body of Knowledge
I've scanned, hypertexted and installed ASQC's draft Body of Knowledge for
the CQSE. The pilot exam will be offered in some parts of the US in April.
The Body of Knowledge can be obtained in hard copy from ASQC
(1-800-248-1946) and is also now accessible from the "ASQC National
Information" section of the QUALITY.ORG homepage (look for the "NEW"
buttons). Unfortunately, ASQC did not provide me with an email contact
address you can send to for more information about the pilot exam. I do
know that Boston is one of the sections where the pilot will be held. If
you're in the Boston area--or can easily travel there--you can contact:
Johanna Rothman
who can give you some more information about it.
If I can acquire a listing of the cities in which the pilot exam will be
offered and contact information for each of those sites, I'll add that
data to the site and post a note that it's now there. In the meantime,
call ASQC.
(NOTE: This posting is being mass-mailed to multiple lists, so if you
belong to more than a single Quality-related distribution list, you may
get more than one copy. I apologize for the duplication, but there's
really no easy way around it.)
Regards.
Bill
==============================================================================
Bill Casti, CQA Email: help@quality.org
- Domain Owner, QUALITY.ORG Pager: +1 800 604 6149
- List Moderator, "TQM in Manufacturing and Service Industries"
- Chairman, Electronic Media
ASQC Section 0511 (Northern VA) Section Email: E-media@quality.org
- Senior Administrator of Internet Systems, Federal Emergency Mgmt. Agency
- ------------------------------------------------------------------------------
"The first court-sanctioned wiretap on the Internet led to the arrest of
three people today..." -- 12/29/95 newswire
- ------------------------------------------------------------------------------
Send me your PGP public key! Mine is available by fingering help@quality.org
- ------------------------------------------------------------------------------
QUALITY RESOURCES ONLINE at: http://www.quality.org/qc
=============================================================================
------------------------------
From: "Bill Casti, CQA (Moderator)"
Date: Tue, 9 Jan 1996 21:11:48 -0500 (EST)
Subject: quality.org story (fwd)
NOTE: If any of you want a copy of the MfgNet newsletter containing an
article about QUALITY.ORG, they are being offered--in hard copy or via
email--free of charge to any QUALITY.ORG list subscriber. Contact Chet at
his EMAIL ADDRESS below, providing him with your name and--if you want a
hard copy--your full snail-mail address. Be sure to specify that you want
a copy of the MfgNet newsletter, specify if you want a hard- or
email-copy, and that you're a QUALITY.ORG list recipient.
Thanks for your support of QUALITY.ORG!
Bill
- ---------- Forwarded message ----------
Date: Tue, 9 Jan 1996 10:52:07 -0800
From: Chet Marchwinski
To: help@quality.org
Subject: quality.org story
Bill,
The story about quality.org has run in our MfgNet newsletter. You've
seen an email copy of the story, but I'd be happy to send you some hard
copies of the entire issue containing your story. Just email me an
address where you want the issues sent.
If you think subscribers to any of the lists supported by quality.org
would be interested in a hard copy or an email copy, feel free to let
them know free copies are available to quality.org list members. If they
email me a postal address or email address at p.inc.@ix.netcom.com , I'd
be glad to fulfill their requests. (MfgNet newsletter describes how
manufacturers are using the internet to improve competitiveness and
achieve manufacturing excellence.)
Thanks for you help.
Chet Marchwinski
------------------------------
From: Benoit Lemieux
Date: Thu, 11 Jan 1996 13:43:19 +0000
Subject: subscription inquiry
multiqualite@lancite.net
------------------------------
From: "William J. Deibler II"
Date: Mon, 15 Jan 1996 01:11:27 -0800 (PST)
Subject: UC Berkeley Workshops on CMM, BPR and ISO 9000
I thought the following enclosure might be of interest to the
listserver members. U.C. Berkeley is doing another ISO/CMM series
this year and has added a third course on Business Process
Re-engineering (BPR). I have enclosed the information for your
review. Please feel free to pass it along as you see fit.
Contact information is included at the end of the announcement.
Sincerely,
Bill
---------------------------CUT HERE-----------------------------
U.C. Berkeley's ISO, BPR and CMM Seminars - A Practical Approach
----------------------------------------------------------------
During the WEEK of MARCH 18, 1995, in San Francisco CA, U.C. Berkeley
Extension will offer three seminars focusing on the ISO 9000 series
of standards, Business Process Reengineering, as well as the
Software Engineering Institute's Capability Maturity Model (CMM).
These ISO/CMM seminars go beyond the routine to address advanced
topics such as the long term implications of maintaining ISO
registration, common myths promoted by a variety of books and
inconsistent interpretations of the standard, and how a new
international model called SPICE is attempting to harmonize
the ISO model for software and the CMM. The Business Process
Re-engineering (BPR) session addresses the application of technology
in process definition, work flow, and group collaboration.
Versions of these courses have been offered to international
audiences through other non-profit professional organizations
including Semiconductor Equipment and Materials International (SEMI)
and the American Society for Quality Control (ASQC).
ISO REGISTRATION FOR SOFTWARE AND SYSTEM PROVIDERS, MARCH
18-20, 1996, focuses on preparing software and information
technology organization ISO implementation teams to define
effective processes that deliver consistency, flexibility, and
ISO compliance. The seminar prepares the student to manage
their ISO registration activities with the same attention,
rigor, and return on investment associated with the introduction
of a new product or service. The seminar ensures that the
attendee will:
* Understand how ISO 9001 and ISO 9000-3 apply to software
engineering and information technology organizations.
* Plan and manage implementation activities to achieve
registration on time and within budget.
* Gain and maintain organization-wide support.
* Understand the long term benefit of registration through proper
implementation and continuous improvement.
Course modules and frequent exercises focus on the specific
skills required to develop ISO compliant business systems that
improve organizational effectiveness and sustain product quality:
* Detailed overview of the standards - understand the practical
application of the ISO requirements.
* Mapping processes - create a visual road map to define and
analyze processes.
* Documenting processes - communicate objectives and methods in as
few words as possible.
* Implementing processes - anticipate obstacles that can delay or
block the introduction of new policies, procedures, and
standards.
BUSINESS PROCESS REENGINEERING: BEYOND TECHNOLOGY, MARCH
21, 1996, prepares the student to anticipate the impact,
obtain the potential benefits, and avoid the pitfalls in
applying technology to reengineering business processes.
The seminar ensures that the student will be able to:
* Determine organizational need and readiness for change
* Plan for all aspects of the implementation of new
technology
* Identify processes that benefit most from the application
of computers and information technology
* Select technology that fits your organization's needs for
management control and productivity
* Avoid the assumptions that dilute the success of process
reengineering
* Managing information
COMPARING THE SEI CAPABILITY MATURITY MODEL (CMM) TO ISO 9001,
MARCH 22, 1996, allows the student to identify and leverage
the strengths of these two models to improve software
engineering practices in their company. The seminar prepares
the attendee to build durable, maintainable business practices
that incorporate both the SEI and ISO frameworks. The seminar
ensures that the student will be able to:
* Apply ISO 9001 to software engineering through the guidance in
ISO 9000-3.
* Resolve apparent discrepancies between ISO 9000-3 and ISO 9001.
* Use the CMM to answer key questions asked by ISO 9001.
* Identify the areas of overlap and difference between ISO 9001
and the CMM.
Instructors:
Bob Bamford and Bill Deibler have a long and successful history of ISO
implementation in a variety of software and IT companies throughout
the United States. Bob and Bill are the principals of SSQC. Since 1990,
SSQC has specialized in supporting organizations in Software Engineering
Life Cycle Definition, Software Quality Assurance and Testing, Business
Process Reengineering, and ISO 9000 Registration.
They have developed and published numerous courses, auditing tools,
research papers, and articles on interpreting and applying the ISO 9000
standards and guidelines. They are frequent instructors at international
conferences; their bibliography includes the Standards article in the
October 1993 issue of IEEE Computer, "Comparing, contrasting ISO 9001
and the SEI capability maturity model".
They have been participating members of standards committees, including
the ANSI/RAB Software Quality System Registration committee, and were
principal authors and editors of "A Guide to Software Quality System
Registration under ISO 9001". They are active United States TAG members
in the ISO/IEC JTC1 SC7 - Software Engineering Standards subcommittee.
Bob and Bill are also active as contract third-party auditors for the
British Standards Institution (BSi).
Contacts:
A full BROCHURE and FURTHER INFORMATION on ENROLLMENT can be
obtained by calling UC Berkeley Extension at (510) 642-6117 or
faxing (510) 642-9948.
------------------------------
From: "Bill Casti, CQA (Moderator)"
Date: Tue, 16 Jan 1996 15:23:54 -0500 (EST)
Subject: REMINDER: Acquiring ISO documents
REMEMBER:
ISO documents are copyrighted and are FOR SALE ONLY. ISO documents can be
purchased in the USA from the ISO body here, at:
USA (ANSI)
Address:
American National Standards Institute
11 West 42nd Street
13th floor
New York, N.Y. 10036
Telephone: + 1 212 642 49 00
Telefax: + 1 212 398 00 23
Internet: smazza@ansi.org
You can reach the ISO International Organization's homepage, where you
can click on the country and acquire the ISO Member information in that
country, at:
http://www.iso.ch/isob/direct/member/e
Regards.
==============================================================================
Bill Casti, CQA Email: help@quality.org
Domain Owner Pager: +1 800 604 6149
QUALITY.ORG Fax: +1 703 716 0479
- ------------------------------------------------------------------------------
------> Official Honorary Permanent Oregon Resident <------
- ------------------------------------------------------------------------------
QUALITY RESOURCES ONLINE at: http://www.quality.org/qc
==============================================================================
On Tue, 16 Jan 1996, Kaiser Saifudin wrote:
>
>
> 16 Jan 96
>
> From: Kaiser Saifudin
> To: Bill Casti
>
> I would like to have a copy of ISO10007. How can I get it?
> Please let me know ASAP.
> Thanks
>
> ksaifudin@balt8.dcmds.dla.mil
> ----------------------------------------------------------------------------
>
>
> Received: from matrix.casti.com by balt8.dcmds.dla.mil (5.65/1.35)
> id AA05553; Tue, 16 Jan 96 13:15:48 -0500
> Received: from casti.com (vector.casti.com [204.91.98.64]) by matrix.casti.com (8.6.12/8.6.12) with ESMTP id LAA04725 for ; Tue, 16 Jan 1996 11:55:01 -0500
> Received: by casti.com (8.6.9/NX3.0M)
> id LAA01016; Tue, 16 Jan 1996 11:54:58 -0500
> Received: from dub-img-5.compuserve.com by casti.com (8.6.9/NX3.0M)
> id LAA01001; Tue, 16 Jan 1996 11:54:42 -0500
> Received: by dub-img-5.compuserve.com (8.6.10/5.950515)
> id LAA04964; Tue, 16 Jan 1996 11:54:06 -0500
> Date: 16 Jan 96 11:41:57 EST
> From: Patrick Redmond
> To:
> Subject: Re: CM Plan per ISO10007
> Message-Id: <960116164156_555063.0_EHF82-2@CompuServe.COM>
> Sender: owner-config-mgmt@quality.org
> Precedence: bulk
> Reply-To: config-mgmt@quality.org
>
> Neil
>
> I haven't seen any requirements for CM Plans in accordance with ISO
> 10007. In fact, I have the definition of CM from 10007 posted in front of
> my office for all to see. EVERY SINGLE ISO/QA type in the company has
> asked me what 10007 is. They haven't even heard of it. We have a 9003
> yearly audit coming up in a few weeks. I'll ask the auditors if they
> audit to 10007 or if they even know it exists.
>
> Pat Redmond
> REDMOND@ATITECH.CA
>
>
>
>
------------------------------
From: "Bill Casti, CQA (Moderator)"
Date: Mon, 22 Jan 1996 21:37:29 -0500 (EST)
Subject: List Subscription Policy at QUALITY.ORG
22 January 96
NOTICE TO ALL:
- --------------
QUALITY.ORG frowns on those who would subscribe to lists here for the sole
purpose of then "spamming" the other subscribers with "junk mail" advertising
their conferences, seminars, workshops and the like.
Swift and definitive action will be taken against anyone foolish enough to
attempt that, action which will include their being *permanently* barred
from *ever again* subscribing to any list supported at this site.
Additionally, their home (or Internet Service Provider's) System
Administrator will be notified of their attempting to "spam" the list
users at this system; under the existent policy of most of the world's
universities, colleges, corporations and Internet Service Providers, such
action is sufficient to result in the user's account(s) being immediately
cancelled on their home system).
Anyone wishing to publicize a Quality-related convention, conference,
etc., is has always been STRONGLY urged to contact me first, so that I can
make reasonable efforts to assure that our users get your message, without
flooding their mailboxes with multiple or repeated "spams" or other "junk
mail".
This is the POLICY of QUALITY.ORG.
Regards.
Bill
==============================================================================
Bill Casti, CQA Email: help@quality.org
Domain Owner Pager: +1 800 604 6149
QUALITY.ORG Fax: +1 703 716 0479
- ------------------------------------------------------------------------------
------> Official Honorary Permanent Oregon Resident <------
- ------------------------------------------------------------------------------
QUALITY RESOURCES ONLINE at: http://www.quality.org/qc
==============================================================================
------------------------------
From: "Bill Casti, CQA (Moderator)"
Date: Thu, 25 Jan 1996 07:44:15 -0500 (EST)
Subject: 1st Int. Conference on ISO9000 and TQM (fwd)
NOTE: This was submitted as a 12K message about the conference. That's
too long to be posted generally to the list, so I've truncated it. If you
want the referenced registration form, etc., please contact Dr. Ho
directly at HIS email address, or connect to their homepage, as specified
below, and download it from there.
This is the only posting you will see here for this gathering, as these
announcements are not really a part of the list's focus.
Thanks.
Bill
- ---------- Forwarded message ----------
Date: 25 Jan 1996 11:32:50 GMT
From: Sam Ho
Subject: 1st Int. Conference on ISO9000 and TQM
Dear ISO 9000 / TQM Fellows,
Please find the International Conference on ISO 9000 and TQM, the first of
its kind which you may be interested to participate. Get into the home
page address below for further details:-
http://www.dmu.ac.uk/dept/schools/business/corporate/welcome
Alternatively, read the following Conference Details:-
and Email to the Chairman at skhcor@dmu.ac.uk
=====================================================
1st ICIT: 1st INTERNATIONAL CONFERENCE ON ISO 9000 & TQM
10-12 April 1996
Leicester, UK
Organised by:
De Montfort University, Leicester, UK
Supported by:
British Deming Association
British Quality Foundation
British Standards Institution
Engineering Training Authority
Institute of Quality Assurance
International Register of Certificated Auditors
National Society for Quality through Teamwork
TQM Magazine, MCB University Press
Training for Quality Journal, MCB Uni. Press
Conference Secretariat:
Business Solutions,
Leicester Business School,
De Montfort University,
LEICESTER, LE1 9BH, UK.
Tel: 0116-2577222 Fax: 0116-2577264
Email: skhcor@dmu.ac.uk
CONFERENCE OBJECTIVES
TQM provides the overall concept that fosters continuous improvement in an
organisation. The TQM philosophy stresses a systematic, integrated,
consistent, organisation-wide perspective involving everyone and
everything. It focuses primarily on total satisfaction for both the
internal and external customers within a management environment that seeks
continuous improvement of all systems and processes.
TQM is a necessity. It is a journey. It will never end. It makes
Japanese industry a miracle. It is the way to survive and succeed. The
first objective of the 1st ICIT is to provide a forum for the
identification of the contemporary development in the theories and
practices of TQM, and for the sharing of experience.
ISO 9000 series sets out the methods that can be implemented in an
organisation to assure that the customers' requirements are fully met.
Moreover, the organisation's requirements will be met both internally and
externally and at an optimum cost. This is the result of efficient
utilisation of the resources available, including material, people and
technology.
By the end of 1995, over 80,000 ISO 9000 certifications had been achieved
world-wide -- a significant increase from the end 1992 figure of 28,000.
UK accounts for approximately half of the world share, with the rest of
Europe and the rest of the world sharing the remaining half. Because of
the significance of the ISO 9000 standard, and its relationship to TQM,
the second objective of this Conference is to identify the impact of ISO
9000 implementation on TQM.
Your participation in this 1st ICIT is vital to the advancement of
knowledge in ISO 9000 and TQM.
Dr. Sam HO,
1st ICIT Chairman,
Member of the ISO QS/1 Committee for ISO 9000,
1st Quality Expert to the Malaysian Government,
Sub-editor for 3 international journals in quality,
ISO 9000 Lead Auditor and Subject Leader in TQM,
Leicester Business School, De Montfort University, UK.
CALL FOR PAPERS
Papers are invited for the following Subject Sessions:
1. ISO 9000 and TQM Positioning
2. ISO 9000 Quality Management System and Audit
3. Quality Training and Learning Culture
4. QC Circles and Team Work
5. Quality Management Tools and Methods
6. Quality Excellence in Manufacturing/Construction
7. Quality Excellence in Service Industry
8. Quality Excellence in Public Sector
9. Quality Excellence in Education
10. Quality Awards
A 500-word abstract and a 100-word biographical note should be received by
the Conference Chairman together with the Application Form not later than
11 Feb 96. (The same details as contained in the Application Form should
be sent if Email is used.) All authors will be advised by 18 Feb 96
whether their papers have been accepted or not. The summary paper,
written in 4-page camera-ready format provided by the secretariat, should
be received by 10 Mar 96.
------------------------------
From: "Bill Casti, CQA (Moderator)"
Date: Sat, 27 Jan 1996 01:08:02 -0500 (EST)
Subject: Internet MSQA Degree CSUDH (fwd)
NOTE: I've just installed a separate site at the QUALITY.ORG homepage
for UNIVERSITY and COLLEGE coursework that is being offered in Quality
areas (no commercial seminars or training will be placed in this area).
If any of you know of--or are affiliated with--any colleges or
universities offering credit courses in Quality areas, especially degree
programs, anywhere in the world, please send me the URL or text
information that I can link at this site.
Here is a Master of Science in Quality being offered by a Califronia
State University, completely over the Internet (no campus site visits
required--ever). Their webpage is linked under the new "Education"
heading. The QUALITY.ORG homepage is located at URL:
http://www.quality.org/qc
Regards.
Bill
- ---------- Forwarded message ----------
Date: Fri, 26 Jan 1996 10:11:31 -0800
From: William Trappen
Subject: Internet MSQA Degree CSUDH
Master Of Science In Quality Assurance (MSQA) offered over the
Internet by California State University!!!!!!!
California State University Dominguez Hills is proud to announce the
offering of it's Master of Science Quality Assurance (MSQA) entirely
over the Internet. Students who have access to the Internet either at
home or from work will be able to complete the degree without ever
having to come to the CSUDH campus. List serves, private and group
e-mail, comprehensive syllabi, videos when applicable, text books and
other materials will provide a complete academic experience for all
participants. Students will have access to library services, individual
counseling and tutoring via the Internet.
The MSQA Internet program should not be confused with the more
solitary correspondence or satellite offerings; this will be a highly
interactive learning environment .
Course work will be offered three times each year: Fall and Winter
Semesters and Summer Session. Students will also complete a Project
but no thesis is required. The program schedule will allow the degree to
be completed in approximately two and a half years even taking into
consideration the demands of the working adult student.
Students may participate in three courses (nine units) before having to
officially enroll in the entire degree program. Students may also take
courses for personal interest or professional development.
The first course in the series, QAS 520, Quality Cost & Supplier
Evaluation will be offered starting February 19th. Enrollment is allowed
through Friday, February 16th. Information regarding withdrawals and
refunds will be available at the time of registration. Here is some
pertinent information about QAS 520.
QAS 520, QUALITY COST & SUPPLIER EVALUATION
Instructor: William Trappen e-mail: wtrappen@dhvx20.csudh.edu
Dates: February 19, 1996 - May 24, 1996
Cost: $414 (To register please call (310)-516-3880)
Materials: $50 (Order from CSUDH Bookstore at (310) 327-0197)
Textbooks: Principles of Quality Cost, 2nd ed. Jack Campanella, editor
Supplier Manager Handbook, James L. Bossert, editor
(order textbooks from the American Society for Quality Control at
(800) 248-1946)
For further information please sign up on the MSQA program List Serve
by sending a message to CSUDHMSQA@dhvx20.csudh.edu and in the
body of the message type the word- subscribe. You may also contact
William Trappen at:
wtrappen@dhvx20.csudh.edu or contact
Gene Watson, Program Coordinator at (310) 516-3880. Check us out on
the WWW
at http://orca.csudh.edu/~msqa/index.html.
We'll see you on the net!
wtrappe@wcd.fw.hac.com
------------------------------
End of ISO 9000-3 Digest V1 #6
******************************