ISO 9000-3 Digest Thursday, 1 February 1996 Volume 01 : Number 007
In this issue:
CORRECTION TO INFORMATION SENT Important :) (fwd)
Inaugural Internet Conference: Is ISO9000 for TQM?
Am I Missing Something
Inaugural Internet Conference: Is ISO9000 for TQM?
Question: Software Test Tools Control
Qualified ISO Software Auditors
RE: Question: Software Test Tools Contro
Re: Qualified ISO Software A
----------------------------------------------------------------------
From: "Bill Casti, CQA (Moderator)"
Date: Sat, 27 Jan 1996 01:49:17 -0500 (EST)
Subject: CORRECTION TO INFORMATION SENT Important :) (fwd)
- ---------- Forwarded message ----------
Date: Fri, 26 Jan 1996 13:46:32 PST
From: smackay@dhvx20.csudh.edu
Subject: CORRECTION TO INFORMATION SENT - About M.Sc. in Quality Info
re: the MSQA Internet program at CSUDH. I noticed I had made an error in
the copy I had sent to William Trappen. It is located towards the bottom
of the announcement. The address to which students may subscribe to the
CSUDHMSQA listserve should be changed to
CSUDHMSQA-request@dhvx20.csudh.edu.
(the -request is added for new subscribers).
Scott MacKay
------------------------------
From: "Sam Ho"
Date: Thu, 1 Feb 1996 14:16:36
Subject: Inaugural Internet Conference: Is ISO9000 for TQM?
Dear ISO9000 / TQM Fellow,
The Inaugural Internet Conference "Is ISO 9000 for TQM?"
is scheduled on the Conference Page under http://www.mcb.co.uk
I would like to invite you to participate now. It is FREE.
Your contribution to the sub-themes will help improve the
knowledge base in these areas and your ideas will be referenced
in the summary papers for publication in the TQM magazine.
Dr. Sam K. Ho (Convenor)
MIQA, Lead Assessor (ISO 9000),
Subject Leader in TQM,
Dept. of Corporate Strategy,
De Montfort University, Leicester, UK.
Tel: +44 (0) 116 2577248
Fax: +44 (0) 116 2517548
E-mail: skhcor@dmu.ac.uk
Inaugural Internet Conference
========================
Scheduled on http://www.mcb.co.uk
Conference Theme: Is ISO 9000 for TQM? + 12 Sub-themes
Sponsors: MCB University Press & TQM Magazine
Duration: 1 Jan -- 31 Mar 96
Sponsored by the MCB University Press, this inaugural conference
is making use of the fast-growing Internet services to provide a Virtual
Conference environment. This coherent Conferencing structure will
afford the fullest opportunity yet available for Internet Conferencing,
with formal Proceedings, that will rightly qualify for academic and
professional credit. This Conference will be wholly subject to peer
review at all stages by the Editor of the reputable TQM Magazine, and
will merit academic and professional credit because of the guarantee
of quality achieved by the traditional peer review procedures.
Normal editorial review procedures will ensure prior feedback to the
Convenor and Speakers.
Today, many companies are working very hard to achieve good quality
goods and services and using them as competitive advantages in their
business. In the 1990s, there are two main subjects on quality that
capture the attention of most businesses in the world, namely the
International Quality Management Standard ISO 9000 and Total Quality
Management (TQM). Much publicity and promotions have been made
on these two subjects. It is like a fire in the forest amongst the
industrialised nations.
The aim of this conference is to find out what is so special about
ISO 9000 and TQM and why it is necessary for industries and
businesses to acquire them. In order to facilitate the development of
new ideas and sharing of experience, the conference is divided into
a number of sub-themes. The Speakers (in brackets) will be trying to
build a 'bridge' between ISO 9000 and TQM within their own expertise.
The Sub-themes include (Speakers) :
1. Are Standards Relevant to ISO 9000 / TQM?
(Dr. Michael Sanderson, CEO, Engineering Training Authority, UK; ex-CEO, BSI),
2. Synergy between 'Hard' and 'Soft'
(Dr. David Scrimshire, CEO, TEC Consultants Ltd and TEC USE Inc.),
3. Human Factor (Svetlana Cicmil, PhD Candidate, LBS),
4. The Role of SPC (Michael Starkey, Senior Lecturer, LBS),
5. Computer-based Quality Systems
(Dr. Y.P. Cheung, Lecturer, Monash University, Australia),
6. Manufacturing Industry (Dr. John P.T. Mo and Andy M.S. Chan, RMIT, Australia),
7. Service Industry (Les Galloway, Senior Lecturer, LBS),
8. Education Sector: Systems vs. Culture?
(Susan Storey, Head of QA Unit, Wolverhampton Uni.),
9. Choice between ISO 9000 and TQM
(Dennis Woo, Regional Director, PECS QA Far East Ltd.),
10. UK Survey Findings (Christopher Fung, PhD Candidate, LBS),
11. Regional Review in Hong Kong and Southern China
(Victor Lo and D. Sculli, Hong Kong Uni.),
12. TQM and BPR: Strategic Change or Muddling Through? (Prof. Colin Egan, LBS).
Conference Orientation Paper:
Ho S.K. (1994). Is the ISO 9000 Series for TQM?, Int. Journal of Quality
& Reliability Management, MCB, pp.74-89, Vol.11 No.9, MCB, UK, 1994.
Reference:
Ho S. K. (1995). TQM: An Integrated Approach -- Implementing TQ
through Japanese 5-S and ISO 9000, ISBN 0-7494-1561-4, Kogan Page.
=============================================================
Instruction for Logging-in and Sending Messages to and from a Sub-theme:-
1. MCB would prefer you using the Netscape V.1.22. However, if you are
using Netscape V.2.0, and if you do come across some teething problems,
please send Email to Mr. Richard Heal at conferences@mcb.co.uk for advice.
2. After you get into Internet through Netscape, type in LOCATION BOX,
"http://www.mcb.co.uk". (NOTE: If you are not using your own PC for Internet
access, please remember to go into OPTIONS then MAIL AND NEWS and
change the email address to your own, otherwise all return messages will
go to the PC you are using instead of your Email box.)
3. If you have not yet registered, register now under 'VISITOR BOOK'.
4. If you have already registered, type your FIRST NAME and SURNAME.
On the next page, you will possibly be asked to type in POSTAL CODE as
a checking.
5. Single click on "Access MCB Server" button. Then "Qualnet-new", then
"conference", then "GET CONFERENCES", then "TQM Conference:
Is ISO 9000 for TQM?" (In some cases, you might have to move down
the page to get the relevant hypertext.)
6. To Read, Forward and Reply Message in a relevant Sub-theme
To Read Message within a Sub-theme (by both Participant and the Speaker):
6.1 Click on the Sub-theme topic (hypertext).
6.2 Choose Options / Show All Messages
6.3 Double click on any messages appeared on the right-hand column.
To Forward Message to a Sub-theme (usually by Participant):
6.4 Click NEW on the toolbar, then type in 'Subject' and 'Content'.
6.5 Click SEND.
6.6 Click FILE, CLOSE and go back to the Sub-theme again to check if
the message is loaded into the Sub-theme already.
To Reply Message (by the Speaker):
6.7 For reply to be sent into the Sub-theme Area -- Click the REPLY
Icon with double arrows.
6.8 For reply to the sender directly without leaving a copy in the
Sub-theme Area -- Click the REPLY Icon with single arrows.
==============================================================
------------------------------
From: "Schneider, Henry"
Date: Thu, 1 Feb 1996 09:12:00 -0600
Subject: Am I Missing Something
Hi,
I subscribed to this list a couple of days ago. And as of this morning I
have not yet received any e-mail. I got the impression from reading the
ISO 9000 Standards Discussion group that the ISO 9000-3 group was active.
Is it always this quiet?
Henry Schneider
------------------------------
From: "Sam Ho"
Date: Thu, 1 Feb 1996 14:16:36
Subject: Inaugural Internet Conference: Is ISO9000 for TQM?
Dear ISO9000 / TQM Fellow,
The Inaugural Internet Conference "Is ISO 9000 for TQM?"
is scheduled on the Conference Page under http://www.mcb.co.uk
I would like to invite you to participate now. It is FREE.
Your contribution to the sub-themes will help improve the
knowledge base in these areas and your ideas will be referenced
in the summary papers for publication in the TQM magazine.
Dr. Sam K. Ho (Convenor)
MIQA, Lead Assessor (ISO 9000),
Subject Leader in TQM,
Dept. of Corporate Strategy,
De Montfort University, Leicester, UK.
Tel: +44 (0) 116 2577248
Fax: +44 (0) 116 2517548
E-mail: skhcor@dmu.ac.uk
Inaugural Internet Conference
========================
Scheduled on http://www.mcb.co.uk
Conference Theme: Is ISO 9000 for TQM? + 12 Sub-themes
Sponsors: MCB University Press & TQM Magazine
Duration: 1 Jan -- 31 Mar 96
Sponsored by the MCB University Press, this inaugural conference
is making use of the fast-growing Internet services to provide a Virtual
Conference environment. This coherent Conferencing structure will
afford the fullest opportunity yet available for Internet Conferencing,
with formal Proceedings, that will rightly qualify for academic and
professional credit. This Conference will be wholly subject to peer
review at all stages by the Editor of the reputable TQM Magazine, and
will merit academic and professional credit because of the guarantee
of quality achieved by the traditional peer review procedures.
Normal editorial review procedures will ensure prior feedback to the
Convenor and Speakers.
Today, many companies are working very hard to achieve good quality
goods and services and using them as competitive advantages in their
business. In the 1990s, there are two main subjects on quality that
capture the attention of most businesses in the world, namely the
International Quality Management Standard ISO 9000 and Total Quality
Management (TQM). Much publicity and promotions have been made
on these two subjects. It is like a fire in the forest amongst the
industrialised nations.
The aim of this conference is to find out what is so special about
ISO 9000 and TQM and why it is necessary for industries and
businesses to acquire them. In order to facilitate the development of
new ideas and sharing of experience, the conference is divided into
a number of sub-themes. The Speakers (in brackets) will be trying to
build a 'bridge' between ISO 9000 and TQM within their own expertise.
The Sub-themes include (Speakers) :
1. Are Standards Relevant to ISO 9000 / TQM?
(Dr. Michael Sanderson, CEO, Engineering Training Authority, UK; ex-CEO, BSI),
2. Synergy between 'Hard' and 'Soft'
(Dr. David Scrimshire, CEO, TEC Consultants Ltd and TEC USE Inc.),
3. Human Factor (Svetlana Cicmil, PhD Candidate, LBS),
4. The Role of SPC (Michael Starkey, Senior Lecturer, LBS),
5. Computer-based Quality Systems
(Dr. Y.P. Cheung, Lecturer, Monash University, Australia),
6. Manufacturing Industry (Dr. John P.T. Mo and Andy M.S. Chan, RMIT, Australia),
7. Service Industry (Les Galloway, Senior Lecturer, LBS),
8. Education Sector: Systems vs. Culture?
(Susan Storey, Head of QA Unit, Wolverhampton Uni.),
9. Choice between ISO 9000 and TQM
(Dennis Woo, Regional Director, PECS QA Far East Ltd.),
10. UK Survey Findings (Christopher Fung, PhD Candidate, LBS),
11. Regional Review in Hong Kong and Southern China
(Victor Lo and D. Sculli, Hong Kong Uni.),
12. TQM and BPR: Strategic Change or Muddling Through? (Prof. Colin Egan, LBS).
Conference Orientation Paper:
Ho S.K. (1994). Is the ISO 9000 Series for TQM?, Int. Journal of Quality
& Reliability Management, MCB, pp.74-89, Vol.11 No.9, MCB, UK, 1994.
Reference:
Ho S. K. (1995). TQM: An Integrated Approach -- Implementing TQ
through Japanese 5-S and ISO 9000, ISBN 0-7494-1561-4, Kogan Page.
=============================================================
Instruction for Logging-in and Sending Messages to and from a Sub-theme:-
1. MCB would prefer you using the Netscape V.1.22. However, if you are
using Netscape V.2.0, and if you do come across some teething problems,
please send Email to Mr. Richard Heal at conferences@mcb.co.uk for advice.
2. After you get into Internet through Netscape, type in LOCATION BOX,
"http://www.mcb.co.uk". (NOTE: If you are not using your own PC for Internet
access, please remember to go into OPTIONS then MAIL AND NEWS and
change the email address to your own, otherwise all return messages will
go to the PC you are using instead of your Email box.)
3. If you have not yet registered, register now under 'VISITOR BOOK'.
4. If you have already registered, type your FIRST NAME and SURNAME.
On the next page, you will possibly be asked to type in POSTAL CODE as
a checking.
5. Single click on "Access MCB Server" button. Then "Qualnet-new", then
"conference", then "GET CONFERENCES", then "TQM Conference:
Is ISO 9000 for TQM?" (In some cases, you might have to move down
the page to get the relevant hypertext.)
6. To Read, Forward and Reply Message in a relevant Sub-theme
To Read Message within a Sub-theme (by both Participant and the Speaker):
6.1 Click on the Sub-theme topic (hypertext).
6.2 Choose Options / Show All Messages
6.3 Double click on any messages appeared on the right-hand column.
To Forward Message to a Sub-theme (usually by Participant):
6.4 Click NEW on the toolbar, then type in 'Subject' and 'Content'.
6.5 Click SEND.
6.6 Click FILE, CLOSE and go back to the Sub-theme again to check if
the message is loaded into the Sub-theme already.
To Reply Message (by the Speaker):
6.7 For reply to be sent into the Sub-theme Area -- Click the REPLY
Icon with double arrows.
6.8 For reply to the sender directly without leaving a copy in the
Sub-theme Area -- Click the REPLY Icon with single arrows.
==============================================================
------------------------------
From: gdaczkow@telesciences.com (Greta H Daczkowski)
Date: Thu, 1 Feb 96 11:01 EST
Subject: Question: Software Test Tools Control
I have a question for the group regarding the use of script files to execute
some aspects of our verification, then validation procedures on software.
Here is how we are doing it: As the developer chuggs along developing, he
realizes that he ought to verify his code using specific data sets and running
"compares" against the results. Since he knows an automated way of doing the
testing might exist, he asks around "Hey, does anyone have a script file
(batch file for PC users) that does this?" Invariably, someone does have
a similar file hanging around and gives it to the developer. The developer then
tweaks the script file to meet his immediate needs. He tests the code, then
passes the script file on to the validation team for use during final acceptance
of the software.
Now, keeping away from the major conceptual flaw (developer developes code, then
develops test to verify code, then validators just rubber stamp with the assump-
tion that the script file works properly), what about: documentation, config-
uration control, release of these script files to the customer. Etcetera.
Does ISO require that we document and verify these tools in a similar fashion
that we use for product?
Please post replies! Let's get some discussion going...
===================================================================
_/_/_/_/_/ _/_/_/_/ Greta Daczkowski
_/ _/ _/ System Test Engineer
_/ _/_/_/ _/ _/ Securicor Telesciences
_/ _/ _/ _/ (609) 866-1000
_/_/_/_/_/ _/_/_/_/ email:g.daczkowski@telesciences.com
==================================================================
------------------------------
From: "Schneider, Henry"
Date: Thu, 1 Feb 1996 10:26:00 -0600
Subject: Qualified ISO Software Auditors
Last January a group of software quality professionals formed the
Software Industry Quality Forum to respond to the RAB's request for
supplemental auditor requirements. Over the summer wrote the proposal
and then presented it to the RAB on 14 November 1995.
In a nutshell the proposal states any ISO 9000 auditor auditing a
software company or software component of a company must be a qualified
software auditor. We are NOT proposing any additional ISO 9000
requirements, a separate certification scheme, or logo. This is where we
differ from TickIT.
Unfortunately for the SWIQ the RAB did not give us a firm yes or no to
our proposal. We are still waiting for their answer. We have telecon
tomorrow morning with the RAB and hopefully we will at that time get
their official response.
One question we did get from the RAB was how much support is there in the
US software community for requiring qualified software auditors.
So let me ask the list membership. For an ISO audit of your software
division, company, etc. who would you rather have lead the ISO audit a
qualified lead software auditor or a qualified lead (pick your industry)
auditor? Why?
Your response will be greatly appreciated.
Henry Schneider
henry@connect.fse.com
------------------------------
From: "Schneider, Henry"
Date: Thu, 1 Feb 1996 11:48:00 -0600
Subject: RE: Question: Software Test Tools Contro
Now, keeping away from the major conceptual flaw (developer developes
code, then develops test to verify code, then validators just rubber
stamp with the assumption that the script file works properly), what
about: documentation, configuration control, release of these script
files to the customer. Etcetera. Does ISO require that we document and
verify these tools in a similar fashion that we use for product?
A RESOUNDING YES!! What ever you deliver to the customer needs to be
subject to the same controls as the base product.
We had our pre-assessment audit at the beginning of January. Our auditor
wrote up a NCR against 4.11 because we currently do not calibrate our
test plans, test cases, test data, etc. How do we know that our test
docs and data are adequate? And for your situation above, how do you
that all these items are adequate to the task? The ISO standard
explicitly states that just beause another party test the quality of an
item that does not relieve you of your quality responsibilities.
Henry Schneider
------------------------------
From: William Coskren
Date: 1 Feb 1996 13:22:40 -0500
Subject: Re: Qualified ISO Software A
Reply to: RE>Qualified ISO Software Auditors
In order to effectively audit anything the auditor should be familiar with the industry. That being said, I believe that the auditor should be a certified ISO software auditor.
- -Dan
dcoskren@draper.com
- --------------------------------------
Date: 2/1/96 12:46 PM
To: William Coskren
From: Schneider, Henry
Last January a group of software quality professionals formed the
Software Industry Quality Forum to respond to the RAB's request for
supplemental auditor requirements. Over the summer wrote the proposal
and then presented it to the RAB on 14 November 1995.
In a nutshell the proposal states any ISO 9000 auditor auditing a
software company or software component of a company must be a qualified
software auditor. We are NOT proposing any additional ISO 9000
requirements, a separate certification scheme, or logo. This is where we
differ from TickIT.
Unfortunately for the SWIQ the RAB did not give us a firm yes or no to
our proposal. We are still waiting for their answer. We have telecon
tomorrow morning with the RAB and hopefully we will at that time get
their official response.
One question we did get from the RAB was how much support is there in the
US software community for requiring qualified software auditors.
So let me ask the list membership. For an ISO audit of your software
division, company, etc. who would you rather have lead the ISO audit a
qualified lead software auditor or a qualified lead (pick your industry)
auditor? Why?
Your response will be greatly appreciated.
Henry Schneider
henry@connect.fse.com
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Priority: urgent
Date: Thu, 1 Feb 1996 10:26:00 -0600
From: "Schneider, Henry"
Subject: Qualified ISO Software Auditors
To: 'ISO 9000-3 List'
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------------------------------
End of ISO 9000-3 Digest V1 #7
******************************