ISO 9000-3 Digest Wednesday, 14 February 1996 Volume 01 : Number 009
In this issue:
Question: Xrefs to ISO9001
[none]
Q: CMM and ISO 9001/ Ingham
Re: Q: CMM and ISO 9001/ Ingham
Re: Q: CMM and ISO 9001/ Ingham
RE: Qualified ISO Software Auditors
Calibration of Sofware
Re: Q: CMM and ISO 9001/ Ingham
subscribe
Re: Calibration of Sofware
RE: Calibration of Sofware
Re: Calibration of Software
Anybody Home?
GUI Testing Schools & Tools?
Re: GUI Testing Methods
RE: GUI Testing Schools & Tools?
----------------------------------------------------------------------
From: Dirk VERSCHOORE
Date: Mon, 5 Feb 1996 12:15:20 +-100
Subject: Question: Xrefs to ISO9001
I am currently writing a Quality Manual (including procedures, ...) )for a Software development company.
It is inspired by ISO 9000-3. I have cross-references to ISO 9000-3. Do I also need to have explicit cross-references to ISO 9001?
Dirk Verschoore
Quality Assurance Manager
AmbraSoft s.a.
Luxembourg
------------------------------
From: "Gomes, A Ferdinand PL"
Date: Mon, 05 Feb 96 08:47:00 GMT
Subject: [none]
Hi Francisco,
In response to your enquiry. The following WWW home page has lists of
REGISTRARs by country. (Mexico was not called out specifically)..
Perhaps you could contact the registrars in Canada for lists of
companies that they have registered. They may be able to provide you with a
reference to a central list of registered companies.. Hope this helps some.
http://www.quality.co.uk/quality/certbody.htm
Regards,
Ferdi Gomes
Unisys, Plymouth, MI.
>
|We need information regarding specific examples in Canada, and
|also looking for a list of all the registered companies under this
|subject. As far as I know publications of the directories do exist, so if
|anyone can help me with this specific information I would really
|appreciate it.
|
|Thank you!
|
|Francisco Robledo
|frobledo@acs.ucalgary.ca
|University of Calgary
------------------------------
From:
Date: Mon, 05 Feb 96 09:34:58 PST
Subject: Q: CMM and ISO 9001/ Ingham
Hello all,
I have a question about ISO 9001 and the SEIs CMM. I am wondering
what advantages CMM (level 3) certification has over ISO 9001, if any,
and what are the major deficiencies of the CMM (level 3) compared to
ISO 9001?
Any insight would be greatly appreciated.
James Ingham
SQE (604) 279-5962
jcingham@ccgate.hac.com
------------------------------
From: sgeorgak@ix.netcom.com (Sotiris Georgakas)
Date: Mon, 5 Feb 1996 13:19:22 -0800
Subject: Re: Q: CMM and ISO 9001/ Ingham
You wrote:
>
> Hello all,
>
> I have a question about ISO 9001 and the SEIs CMM. I am
wondering
> what advantages CMM (level 3) certification has over ISO 9001, if
any,
> and what are the major deficiencies of the CMM (level 3) compared
to
> ISO 9001?
>
>
> Any insight would be greatly appreciated.
>
> James Ingham
> SQE (604) 279-5962
> jcingham@ccgate.hac.com
>
>
There is a paper by Mark Paulk, one of the creators of CMM, that
compares ISO 9001 and CMM. You can get it from the SEI Web server
(http://www.sei.cmu.edu). The paper does a pretty good job of
describing the similarities, differences, and areas where the two
models complement each other. It also provides a complete map between
ISO and CMM.
The document number/code is CMU/SEI-94-TR-12 (approximately 70 pages).
If you cannot get it from SEI, let me know and I will mail it to you.
I am currently coordinating the efforts of my division to get ISO 9001
registration. We are using ISO 9001 as the roadmap and "try" to
incorporate Activity Based Management, CMM, and People-CMM concepts in
the implementation.
If you are doing something similar and would like to discuss, please
send me private e-mail.
Sam Georgakas
Automatic Data Processing, Inc.
175 Jackson Plaza
Ann Arbor, MI 48106
Phone: 313-995-6400
Fax: 313-995-6424
E-mail: sgeorgak@ix.netcom.com
------------------------------
From: Benoit Lemieux
Date: Mon, 5 Feb 1996 19:54:52 -0500
Subject: Re: Q: CMM and ISO 9001/ Ingham
For a mapping of ISO 9001 to the Capability Maturity Model visit SEI's
site at:
http://www.sei.cmu.edu/products/publications/94.reports/94.tr.012.html
for a specific article relating to the subject.
Benoit Lemieux,
MultiQualite inc.
multiqualite@lancite.net
------------------------------
From: "Schneider, Henry"
Date: Wed, 7 Feb 1996 13:03:00 -0600
Subject: RE: Qualified ISO Software Auditors
Sam,
Please contact Nancy Selby (SWIQ Chairperson) at naselby@CCGATE.HAC.COM
if you want more information or wish to participate in the SWIQ.
Thanks,
Henry Schneider
----------
From: Sotiris Georgakas[SMTP:sgeorgak@ix.netcom.com]
Sent: Monday, February 05, 1996 8:45 AM
To: Schneider, Henry
Cc: iso9000-3
Subject: Re: Qualified ISO Software Auditors
In response to the message below from Henry Schneider:
I think that anyone auditing a software company should have a basic
understanding of the software development process. I am not sure how
the Software Industry Quality Forum "interprets" this view though.
Would it be possible to share the proposed qualifications for a
software auditor?
Sam Georgakas
Automatic Data Processing, Inc.
Ann Arbor, MI
Phone: 313-995-6400
Fax: 313-995-6424
E-mail: sgeorgak@ix.netcom.com
--------------------------------------------------------------------
You wrote:
>
>
>Last January a group of software quality professionals formed the
>Software Industry Quality Forum to respond to the RAB's request for
>supplemental auditor requirements. Over the summer wrote the proposal
>and then presented it to the RAB on 14 November 1995.
>
>In a nutshell the proposal states any ISO 9000 auditor auditing a
>software company or software component of a company must be a
qualified
>software auditor. We are NOT proposing any additional ISO 9000
>requirements, a separate certification scheme, or logo. This is where
we
>differ from TickIT.
>
>Unfortunately for the SWIQ the RAB did not give us a firm yes or no to
>our proposal. We are still waiting for their answer. We have telecon
>tomorrow morning with the RAB and hopefully we will at that time get
>their official response.
>
>One question we did get from the RAB was how much support is there in
the
>US software community for requiring qualified software auditors.
>
>So let me ask the list membership. For an ISO audit of your software
>division, company, etc. who would you rather have lead the ISO audit a
>qualified lead software auditor or a qualified lead (pick your
industry)
>auditor? Why?
>
>Your response will be greatly appreciated.
>
>Henry Schneider
>henry@connect.fse.com
>
------------------------------
From: "Schneider, Henry"
Date: Wed, 7 Feb 1996 13:45:00 -0600
Subject: Calibration of Sofware
Just thought that I would through this question to see what everyone
thinks.
What does calibration of software and software test tools mean (element
4.11)?
Henry Schneider
------------------------------
From: "William J. Deibler II"
Date: Wed, 7 Feb 1996 17:09:49 -0800 (PST)
Subject: Re: Q: CMM and ISO 9001/ Ingham
> You wrote:
> >
> > Hello all,
> >
> > I have a question about ISO 9001 and the SEIs CMM. I am wondering
> > what advantages CMM (level 3) certification has over ISO 9001, if any,
> > and what are the major deficiencies of the CMM (level 3) compared to
> > ISO 9001?
> >
> >
> > Any insight would be greatly appreciated.
> >
> > James Ingham
> > SQE (604) 279-5962
> > jcingham@ccgate.hac.com
James,
In October of 1993, the first version of SSQC's paper comparing and
contrasting the CMM with ISO 9001 was published in IEEE COMPUTER.
Updates to the paper have been published and tested in numerous conference
proceedings.
In response to your questions, there is not a direct
correlation between the SEI/CMM levels and ISO registration. The
advantage of the CMM is that it is focused on and written in the
language of software engineering. ISO encompasses a broader portion
of the organization. The difference between the models is in their
scope of application (and in their length ;} ).
The good news about the models is that they're mutually supportive
and compatible.
In February and March we're offering a one-day course comparing ISO 9001
and the CMM v1.1 through university extension programs. A short talk on the
topic with be done at the 8th Annual Software Technology Conference in
Salt Lake City, Utah in April 96.
If you have any additional questions feel free to contact me off-line via
e-mail or check out our web page. Information about obtaining the comparison
papers is on our web page as well.
Sincerely,
Bill
- --------------------------------------------------------------------
Bill Deibler SSQC
http://www.billboard.com/ssqc/index.html 2269 Sunny Vista Drive
Phone/Fax (408) 985-4476 San Jose, CA 95128
------------------------------
From: Peter Martiniello
Date: Thu, 8 Feb 1996 10:58:55 +0900 (JST)
Subject: subscribe
auth 4c33bb9f
subscribe iso9000-3 Peter Martiniello
------------------------------
From:
Date: Thu, 8 Feb 1996 23:57:06 +0100
Subject: Re: Calibration of Sofware
> Just thought that I would through this question to see what everyone
> thinks.
>
> What does calibration of software and software test tools mean (element
> 4.11)?
>
> Henry Schneider
>
This is my interpretation:
One thing is to ensure that software does not deteriorate, to
register and to approve the software as a test tool and to keep
a backup copy.
Additionally it is necessary to check from time to time whether the
test tool is still appropriate. For example when you use a software
test tool to check complex hardware you need to ensure that the test
software is still capable to find hardware faults. This is
relevant when the hardware configuration is changed or when you
change the design of the hardware etc.
Bye,
Helmut
- ----------------------------------------------------------
Helmut Burckhardt
Schyrenstr. 16
81543 Munich
Germany
helmutb@muc.de
Ph: +49 89 669741
email: helmutb@muc.de
------------------------------
From: Peter Truman
Date: Fri, 9 Feb 1996 09:41:36 -0000
Subject: RE: Calibration of Sofware
It could also be 'verification' of software via manual tests (yuck!) or =
automated test scripts/cycles against changing environments.
These environments could be operating systems (eg: for cross platform =
development - Win 3.x, Win NT, Win 95, AIX, SunOS/Solaris, etc), =
different versions of operating systems (eg: Win 3.1, Win 3.11, Win 32s =
versions, Win 95), different versions of ODBC data sources (Oracle 7, =
7.1, 7.2, SQL Server 6....6.5...), different versions of HTML (1.0, 2.0, =
3.0, extensions from...), different driver software, and so on.
Inotherwords, can you be sure that your:
i) software applications, and
ii) automated software test scripts
work correctly with all (and changing versions of) different operating =
systems, hardware configurations, driver software combinations, database =
system versions, and so on.
See also ISO9000-3 and the TickIT Guide...
Peter Truman
peter@truman.demon.co.uk
- ----------
From: helmutb@muc.de[SMTP:helmutb@muc.de]
Sent: 08 February 1996 22:57
To: iso9000-3@quality.org
Subject: Re: Calibration of Sofware
> Just thought that I would through this question to see what everyone =
> thinks.
>=20
> What does calibration of software and software test tools mean =
(element =20
> 4.11)?
>=20
> Henry Schneider =20
>=20
This is my interpretation:
One thing is to ensure that software does not deteriorate, to=20
register and to approve the software as a test tool and to keep=20
a backup copy.
Additionally it is necessary to check from time to time whether the=20
test tool is still appropriate. For example when you use a software=20
test tool to check complex hardware you need to ensure that the test=20
software is still capable to find hardware faults. This is=20
relevant when the hardware configuration is changed or when you
change the design of the hardware etc.
Bye,
Helmut
- ----------------------------------------------------------
Helmut Burckhardt
Schyrenstr. 16
81543 Munich
Germany
helmutb@muc.de
Ph: +49 89 669741
email: helmutb@muc.de
------------------------------
From: dbarnes@cix.compulink.co.uk (Dave Barnes)
Date: Fri, 9 Feb 96 19:33 GMT
Subject: Re: Calibration of Software
> Just thought that I would through this question to see what
> everyone thinks.
>
> What does calibration of software and software test tools
> mean (element 4.11)?
>
> Henry Schneider
My understanding of this is ensuring that the software has been
through a validation suite (eg for an ADA compiler then I would
expect to see information in the release documentation which
indicated if any of the DoD-defined tests had failed with
warnings or errors).
I think that it's only really relevant for software which has a
de jure national or international standard (eg POSIX, ADA,
OSI-layers, ISO-Pascal etc).
Dave Barnes
dbarnes@cix.compulink.co.uk
Regards,
Dave
------------------------------
From: Lee Stewart
Date: Tue, 13 Feb 96 14:28:22 -0500
Subject: Anybody Home?
Hi Sports Fans,
Its been too quite lately. Whats going on?
Sincerely,
Lee Stewart
stewart@tpa1.arstpa.com
------------------------------
From: Lee Stewart
Date: Wed, 14 Feb 96 12:11:03 -0500
Subject: GUI Testing Schools & Tools?
Hi Sports Fans,
Who is considered to be the best at teaching GUI testing methods?
What tools are considered to be the best GUI test tools?
We are about to begin transistion from character based applications
development to GUI applications development.
Sincerely,
Lee Stewart
------------------------------
From: gdaczkow@telesciences.com (Greta H Daczkowski)
Date: Wed, 14 Feb 96 13:41 EST
Subject: Re: GUI Testing Methods
Lee,
We are translating much of our code over to a GUI interface. We use motif
in a Unix environment. I have stumbled into some great materials:
Testing Tools Reference Guide from Software Practices Research Center. Call
(800) 423-8378 or singlesource@sqe.com. The guide costs about $120. What a
great resource.
A Guide to Test Automation Tools for GUI SOftware from Revision Labs, Inc. (503)
531-4020 or rli@teleport.com OR (a clip from an e-mail) :
Software Research, Inc. (SR) announces major updates to our WWW pages:
http://www.soft.com
We invite your comments and suggestions.
+----------------------------------+----------------------------------+
| Software TestWorks (STW) (tm) | Phone: [1] (415) 957-1441 |
| Unix and Windows Test Tools | Tollfree (USA): 1-800-942-SOFT |
| Software Research, Inc. | FAX: [1] (415) 957-0730 |
| 625 Third Street | Email: info@soft.com |
| San Francisco, CA 94107-1997 USA | WWW-URL: http://www.soft.com |
+----------------------------------+----------------------------------+
Plus, there are two very informative sessions coming up:
AUtomated Software Test and Evaluation 3/25 - 3/27 in DC area $1000
call (310) 534-3922
The other one is in mid-May in Orlando, $875, but my manager currently has the
brochure. This one is more "commercial" than "military"
in it's focus.
One more resource: I found quite a few discussions regarding GUI automation
on the web. (I searched for Software+Automation on the web and researched
200 hits). Every hit that I liked came from a newsgroup/forum at NASA. To
subscribe, send "subscribe cst" to: Majordomo@tsunami.jpl.nasa.gov
===================================================================
_/_/_/_/_/ _/_/_/_/ Greta Daczkowski
_/ _/ _/ System Test Engineer
_/ _/_/_/ _/ _/ Securicor Telesciences
_/ _/ _/ _/ (609) 866-1000
_/_/_/_/_/ _/_/_/_/ email:g.daczkowski@telesciences.com
==================================================================
------------------------------
From: "Gomes, A Ferdinand PL"
Date: Wed, 14 Feb 96 14:17:00 GMT
Subject: RE: GUI Testing Schools & Tools?
Lee:
You asked about GUI tools... I have a contact that offers a suit of GUI
tools that you may wish to pursue..
Contact.
Denis McCarthy at Innovision Technologies Inc.
39555 Orchard Hill Place, Suite 100, Novi, MI.
810- 449 7691
net address iti@micromac.win.net
Hope you find what you need.
Ferdi Gomes,
Unisys, Plymouth MI.
|Hi Sports Fans,
|
|Who is considered to be the best at teaching GUI testing methods?
|
|What tools are considered to be the best GUI test tools?
|
|
|We are about to begin transistion from character based applications
|development to GUI applications development.
|
|Sincerely,
|
|Lee Stewart
|
|
------------------------------
End of ISO 9000-3 Digest V1 #9
******************************