ISO 9000-3 Digest Thursday, 14 March 1996 Volume 01 : Number 012
In this issue:
Need help defining input/output requirements
[none]
FYI: Results of ASQC CQA Cyber-survey (fwd)
Changing from Waterfall to Spiral Process
What does "ticket" stand for
Non-member submission from ["Wikramanayake, Nihal" ] (fwd)
RE: Non-member submission from ["Wikramanayake, Nihal" ] (fwd)
Opportunities in SW Quality at Bell Atlantic in Silver Spring MD
Cyber-Q's Dinner during Annual Quality Congress, Chicago, 5/14
Question: Control of Development Tools
Announcement: Measurement Quality conference
----------------------------------------------------------------------
From: "Melanie Hopwood"
Date: Tue, 5 Mar 1996 11:22:43 CST6CDT
Subject: Need help defining input/output requirements
Hello
I work for a medical device software organization. We are certified
to ISO-9000 and TickIT.
We are in the process of changing our software development process
from a traditional Waterfall model to a more Spiral Process. With
the traditional Waterfall model it was easy to define our
input/output requirements for each software development phase. Our
development phases were for example: Research/Feasibility,
Requirements, Design, Implementation/Integration and Alpha. Now we
are going to be combining the Requirements, Design, and
Implementation/Integration Phases. I am looking for some suggestions
on setting up requirements for our development process and how to
define steps when to perform development audits.
Any help with this would be greatly appreciated. Have a great
day!!
You can e-mail me at hopwoodm@cms-stl.com.
Melanie Hopwood
Software Quality Assurance Engineer
Computerized Medical Systems
1195 Corporate Lake Dr.
St. Louis, MO 63132
phone: (314)993-0003
fax: (314)993-0075
------------------------------
From: raychel@bns101.bng.ge.com (Rick Raychel ph2109)
Date: Fri, 8 Mar 96 08:32:37 EST
Subject: [none]
subscribe iso9000-3-digest raychel@bng.ge.com
___________________________________________________________________________
Rick Raychel E-Mail: raychel@bng.ge.com
Lockheed Martin Control Systems Phone Number: 607-770-2109
600 Main Street FAX: 607-770-2954 / 8*255-2954
Johnson City, NY 13790-1888
___________________________________________________________________________
------------------------------
From: "Bill Casti, CQA (Moderator)"
Date: Sat, 9 Mar 1996 00:57:23 -0500 (EST)
Subject: FYI: Results of ASQC CQA Cyber-survey (fwd)
NOTE: Mr. Arter's survey was distributed to all of the QUALITY.ORG email
discussion lists last month. These are the results of his informal
cyber-survey. We both thank those of you who responded for your
participation.
If you are subscribed to more than one list, you will receive duplicates
of this message, one for each list you're on. My apology for the
unavoidable duplication.
Regards.
Bill
- ---------- Forwarded message ----------
In February of 1996, I asked participants in the several internet
discussion lists whether the ASQC's Certified Quality Auditor
should be changed. I estimate that about 5,000 people read the
message. In order to provide data for discussion of the issue in
Kansas City, I asked the participants to vote for one of three
choices:
A. The CQA should not be changed
B. The CQA should include knowledge of ISO 9001/2/3
C. The CQA should become equivalent to the ISO 9000 Lead
Assessor Course final exam
I must have touched something dear to many of you, as the
responses came within two hours of posting on a Friday afternoon!
Many were well thought-out and presented good information.
Date A B C Unknown
2/2 14 5 1 6
2/3 1 4 3 1
2/4 3 3 - 1
2/5 9 4 5 5
2/6 4 2 1 1
2/7 4 2 1 1
2/8 4 4 1 -
2/9 3 3 1 -
2/10 2 2 - 1
2/12 2 5 1 -
2/13 1 - - -
2/14 3 2 1 -
2/15 3 - - -
Total 54 36 15 16
Cyber Summary:
The A respondents generally felt the CQA exam should cover the
principles of good auditing which would be applicable to any
Standard. B's respondents were concerned with doing business
internationally, affirming that ISO Standards hold a lot of sway
in that arena. The C respondents seemed to feel the CQA exam could
use more tooth, which they do feel is present in the ISO 9000 Lead
Assessor exam. The Unknown column represents responses that were
more complicated than the clear choices offered in the other three
columns.
ASQC Quality Audit Division Recommendation
(Kansas City, February 24)
Similar to the internet discussions, the members of the Quality
Audit Division expressed passion in their CQA and its exam. After
a round of discussion, five voted to "include more specific
information from quality management system standards, including
ISO 9001/2/3, but only in a situational context." Thirty voted to
"keep the CQA exam independent of specific knowledge of any
particular quality standard." We have passed this information on
to the ASQC's Certification Committee.
Thank you all for your participation!
- --------------------------------------------------------
Dennis R. Arter, "The Audit Guy" ->NEW ADDRESS<-
Columbia Audit, 6951 W. Grandridge Blvd, Kennewick, WA 99336
509/783-0377, fax/783-1115, internet: darter@mcimail.com
- ------------- End of Forwarded Message ---------------------
==============================================================================
Bill Casti, CQA Email: help@quality.org
- Domain Owner, QUALITY.ORG Pager: +1 800 604 6149
- List Moderator, "TQM in Manufacturing and Service Industries"
- Chairman, Electronic Media
ASQC Section 0511 (Northern VA) Section Email: E-media@quality.org
- Senior Internet Systems Administrator, Federal Emergency Management Agency
- ------------------------------------------------------------------------------
We support open standards and First Amendment rights.
We oppose the censorship provisions of the 1996 Communications Decency Act.
See http://www.aclu.org for details about how you can help defend free speech.
- ------------------------------------------------------------------------------
QUALITY RESOURCES ONLINE at: http://www.quality.org/qc
==============================================================================
------------------------------
From: calafut@epix.net (George J. Calafut)
Date: Sun, 10 Mar 96 13:44:50 PST
Subject: Changing from Waterfall to Spiral Process
Melanie,
RE: Changing from a waterfall to a spiral development process, looking for help on setting up
requirements, defining steps, and performing audits(posted March 5, 1996)
My impression is that your spiral process is home grown rather than an existing process('off the shelf").
The easiest way to define requirements & steps is to map your process to an existing spiral process model.
This mapping should ensure that your process is complete & addresses all TickIT requirements, e.g.
planning, validation, verification, etc.
I'll fax you an example of a spiral model that should be useful. This model was taken from a TickIT
Auditor's training course I attended..
For many years, I worked at an ISO/TickIT certified programming laboratory at IBM. Initially, we used
the waterfall model exclusively but later began experimenting spiral/rapid prototyping methods. Before
rolling out the new process to the whole organization, we piloted it on specific projects. The pilots helped
expose glitches, allowed time for refinements, and provided an opportunity to train development
staff(important for TickIT). You might try piloting your process before using it consistently.
Regarding development audits, your audit schedule will depend on your specific situation, e.g. do you
have specific problem areas that need attention, or do you want to cover all phases of the development
process evenly.
If I can be of further assistance, my email address is calafut@epix.net.
Regards,
George Calafut, CQA.
------------------------------
From: "Wikramanayake, Nihal"
Date: Mon, 11 Mar 96 17:46:51 MST
Subject: What does "ticket" stand for
What does 'Ticket' stand for in relation to iso9000-3 (Software)
certification issued in Europe?
Thanks
------------------------------
From: "Bill Casti, CQA (Moderator)"
Date: Mon, 11 Mar 1996 21:04:03 -0500 (EST)
Subject: Non-member submission from ["Wikramanayake, Nihal" ] (fwd)
NOTE: Respond ONLY to the poster (below) and/or to the list, not to me.
Bill
- ---------- Forwarded message ----------
Date: Mon, 11 Mar 1996 19:48:12 -0500
From: "Wikramanayake, Nihal"
To: iso9000-3@quality.org
Subject: What does "ticket" stand for
What does 'Ticket' stand for in relation to iso9000-3 (Software)
certification issued in Europe?
Thanks
------------------------------
From: calafut@epix.net (George J. Calafut)
Date: Tue, 12 Mar 96 12:03:54 PST
Subject: RE: Non-member submission from ["Wikramanayake, Nihal" ] (fwd)
Nihal,
Heres a definition of TickIT from ISO Easy(online).
Q: What is TickIT?
A: The TickIT program was created by the government of the United Kingdom to provide a
method for registering software development systems based on the ISO 9000-3 standard. (Note,
that's dash 3, not 9003.) The scheme was jointly developed by the United Kingdom Department
of Trade and Industry (DTI) and the British Computer Society. TickIT is fully explained in the
Guide to Software Quality Management System Construction and Certification Using EN
29001. The Guide is available from DISC TickIT Office / 2 Park Street / London W1A 2BS /
England. Phone 44-71-602-836, Fax 44-71-602-8912.
The ISO 9000-3 Standard is named "Quality management and quality assurance standards - Part
3: Guidelines for the application of ISO 9001 to the development, supply and maintenance of
software." It was originally written as a "guidance standard." The TickIT program turns it into a
compliance standard.
TickIT auditors must several years experience as software developers, giving them the specialized
knowledge and experience required to audit under the scheme. They then must take the TickIT
lead auditor course and pass required exams.
In summary, TickIT is a UK certification scheme for software that sets professional requirements for
software auditors & provides special guidance for software audits.
Regards,
George J. Calafut, CQA
- ---------------Original Message---------------
NOTE: Respond ONLY to the poster (below) and/or to the list, not to me.
Bill
- ---------- Forwarded message ----------
Date: Mon, 11 Mar 1996 19:48:12 -0500
From: "Wikramanayake, Nihal"
To: iso9000-3@quality.org
Subject: What does "ticket" stand for
What does 'Ticket' stand for in relation to iso9000-3 (Software)
certification issued in Europe?
Thanks
------------------------------
From: ASQC Section 0511
Date: Wed, 13 Mar 1996 12:39:03 -0500 (EST)
Subject: Opportunities in SW Quality at Bell Atlantic in Silver Spring MD
I've just received some new position postings from Bell Atlantic,
specifically for SW Quality professionals. Positions will be at their
Silver Spring MD facility. They are online under the "Telecom
Opportunities" section at the top of the QUALITY.ORG homepage, as well as
in the "Employment Opportunities" section. If you cannot access the
homepage and want a copy of the postings, let me know.
Regards.
Bill
==============================================================================
Bill Casti, CQA Pager: +1 800 604 6149
Chairman, Electronic Media, Section Email: asqc0511@quality.org
ASQC Section 0511 (Northern VA) General Email: e-media@quality.org
- ------------------------------------------------------------------------------
E-media Mailing Address: PO Box 1412
Herndon VA 22070-1412
- ------------------------------------------------------------------------------
Section 0511's PGP public key is available by fingering asqc0511@quality.org
- ------------------------------------------------------------------------------
Online Quality Resources at http://www.quality.org/qc
==============================================================================
------------------------------
From: "Bill Casti, CQA (Moderator)"
Date: Thu, 14 Mar 1996 01:13:26 -0500 (EST)
Subject: Cyber-Q's Dinner during Annual Quality Congress, Chicago, 5/14
Here's the announcement and current list of those who've RSVP'd so far.
If any of you are going to be in Chicago for the ASQC Annual Quality
Congress and would like to join us for some informal socializing and
conversation with some of the foremost Quality folks and the rest of us,
at our 2nd Annual Offsite Cyber-Q's Dinner Gathering, email your RSVP
directly to me, at: help@quality.org, *not* to this list's posting address.
NOTE: This message is being distributed to a number of Quality lists, so
you may get duplicates, if you're subscribed to more than one list. My
apology for the unavoidable duplications.
Thanks.
Bill
- ------------
[Please send your dinner RSVPs only to: help@quality.org, and NOT to the
list. Thanks!]
!!!!! The Cyber-Q's' Eat Again !!!!!
Who: THE CYBER-Q's 2ND ANNUAL AQC OFFSITE DINNER GATHERING
When: Tuesday, May 14th
Time: Cocktails from 5:45-6:45pm
Start Ordering Dinner at 6:45pm
Where: Giordano's Pizza
236 S. Wabash (at Jackson)
Chicago, IL
(312) 939-4646
Type of Food: Pizza, Italian Vegetarian Available? Yes.
Handicapped Acessible? Yes.
Prices: Average cost of a dinner entree: less than $15-20
*****
Here's who has committed to being there, as of posting date:
Bill Casti, CQA help@quality.org
Dan O'Leary doleary@mr.picker.com
Cindy Visscher Cvisscher@aol.com
Sam Friedman FriedSH@aol.com
Boyce Grier Boyce.H.Grier__Jr@att.com
Chuck Messall Messall.Chuck.MM7@MacMail1.nb.rockwell.com
Mr. & Mrs. Tom Slaughter us022066@interramp.com
Chris Seow cseow@pmc1.pmc.port.ac.uk
Hal Popplewell GaltJohn22@aol.com
Dave Miller djm@ihgp.ih.att.com
Robert Matthews rfmatth@sandia.gov
John Hankwitz JHANKWITZ@qtiworld.com
Tess Ailshire Tbailsh@aol.com
John Shoemaker Administrator@qof.com
Dennis & Mary Lynn Arter darter@mcimail.com
Becky Knight BKnightB@aol.com
Lew Atkinson atkinsol@vitro.com
Thanks. I hope to see all of you on the 14th of May!
Bill
==============================================================================
Bill Casti, CQA Email: help@quality.org
- - Domain Owner, QUALITY.ORG Pager: +1 800 604 6149
- - List Moderator, "TQM in Manufacturing and Service Industries"
- - Chairman, Electronic Media
ASQC Section 0511 (Northern VA) Section Email: E-media@quality.org
- - Senior Administrator, Internet Systems - Federal Emergency Management Agency
- ------------------------------------------------------------------------------
We support open standards and First Amendment rights.
We oppose the censorship provisions of the 1996 Communications Decency Act.
See http://www.aclu.org for details about how you can help defend free speech.
- ------------------------------------------------------------------------------
QUALITY RESOURCES ONLINE at: http://www.quality.org/qc
==============================================================================
------------------------------
From: gdaczkow@telesciences.com (Greta H Daczkowski)
Date: Thu, 14 Mar 96 15:15 EST
Subject: Question: Control of Development Tools
Hello all!
We are performing our first internal audits and ran across a good question:
If Engineering uses software on a TECELEK (data generation) which is provided
by Tekelec (however you spell it), should this software be under some "control
process" whereby the original software assigned a control number and archived
in a location where it will not be damaged by environment or just lost.
We also have some firmware that falls into this category. The key here is,
the items are used in the development process. They do not become a part of
the final product, but they will be used to troubleshoot problems or to
assist in future software development.
Let me know your opinions on where we draw the line. It's the hardware guys
operating in the lab who are effected. They do not want to have to archive
their tools.
===================================================================
_/_/_/_/_/ _/_/_/_/ Greta Daczkowski
_/ _/ _/ System Test Engineer
_/ _/_/_/ _/ _/ Securicor Telesciences
_/ _/ _/ _/ (609) 866-1000
_/_/_/_/_/ _/_/_/_/ email:g.daczkowski@telesciences.com
==================================================================
------------------------------
From: Philip Stein
Date: Thu, 14 Mar 1996 19:55:24 -0500
Subject: Announcement: Measurement Quality conference
Final Announcement
Measurement Quality Conference
The Fourth Annual National Conference of the
ASQC Measurement Quality Division
April 23-25, 1996
Rockville, MD
Preceded by a One-Day Tutorial:
Basics of Measurement Science for Industry and Business
April 22, 1996.
The tutorial and the conference are open to the
public and are not restricted to ASQC members.
The annual Measurement Quality Conference has
been established to provide a forum for topics
where the interests of metrology and quality
professionals intersect, i.e., the quality
aspects of good measurement and the measurement
aspects of effective quality management. There
will be a mix of panel discussions and individual
presentations. The Measurement Quality Conference
devotes ample time for informal discussion with
the speakers and other participants, both during
and between the sessions. This year's theme is
on assuring and maintaining measurement
traceability and uncertainty.
Sponsored by:
American Society for Quality Control (ASQC)
Measurement Quality Division
and
the National Institute of Standards and Technology
U.S. Department of Commerce
Location:
The DoubleTree Hotel
1750 Rockville Pike
Rockville, MD
(301) 468-1100,
FAX: 301-468-0163
Rate of $114 single, or $125 double, includes tax.
Transportation:
BWI Super Shuttle, (301) 369-0009
Suburban Airport Shuttle, (301) 279-2222
Washington Metro Red Line train towards "Shady Grove"
to the Twinbrook station.
The hotel is immediately across the street from the Twinbrook
station.
Technical Information:
Carroll S. Brickenkamp, NIST
Telephone: (301) 975-4291 Fax: (301) 926-0416
e-mail: Carroll.Brickenkamp@nist.gov
Registration Fees:
The April 23-25 Conference Registration fee is $290
per person, and includes continental breakfasts,
coffee breaks, lunches, a reception, and the proceedings.
The Basics of Measurement Science for Industry and Business
Tutorialon April 22
Fee is $225 per person, and includes materials, workbook, and
two coffee breaks.
Both Master and Visa credit cards are accepted.
TO REGISTER:
Send your name, company affiliation, address, telephone,
fax, and e-mail address to:
Dan Harper, Treasurer
822 NW Murray Blvd., Suite 238
Portland, OR 97229
Telephone: (503) 646-1380
Fax: (503) 646-1380
THE PROGRAM:
Tutorial:
Basics of Measurement Science for Industry and Business
April 22, 1996 Preceding the Conference.
Doubletree Hotel, Rockville, MD 8 a.m. to 5 p.m.
The tutorial, taught by Philip Stein and Woody
Eicke, will cover the following topics:
Principles of standardization
Calibration and traceability
Industrial and business measurements
Metrology requirements of ISO 9000 and QS 9000
Fundamentals of dimensional measurement
Fundamentals of DC and low frequency electrical measurements
Overviews of temperature, time, mass, and color measurements
- ---------------------------------------------------------------
Conference:
- -----------
Tuesday, April 23
8:30 a.m. Registration and continental breakfast
9:00 a.m. Welcome & Overview of the Measurement Quality Division
Future of the Measurement Quality Conference
Dan Carlson, MQD Chair
9:30 a.m. to 5:00 p.m. Workshop on Quality in the Measurement Laboratory
Organized by M. Carroll Croarkin, NIST Statistical
Engineering Division, and presented by her and others on the NIST staff.
Specific topics will include:
Uncertainty Analysis and Guidelines.
This tutorial will describe how to evaluate and report uncertainties
in terms of the ISO guidelines.
Control (Check) Standards and Their Use in Measurement Process
Monitoring and Uncertainty Analysis.
This tutorial explores incorporating "known" measurement values into
routine measurement processes in order to quantify your
own measurement uncertainty, and to track (and control) drift and shift.
Case Studies for Uncertainty Analysis.
Simple and advanced techniques for estimating measurement
uncertainty and for using test reports in calculating your own
measurement uncertainty will be provided.
5:30 p.m. Reception
Measurement Quality Division Council Meeting
Open to all attendees
- ------------------------
Wednesday, April 24, 1996
8:30 a.m. Measurement Aspects of Quality Standards
This session focuses on specific areas of written standards and guides
that deal with measurements primarily from a management
perspective.
ISO 9000, ISO Guide 25, and ANSI Z540-1 are the primary standards under
discussion. The relationships among various quality standards, concepts,
and philosophies such as TQM and the Malcolm Baldrige National
Quality Award and their implications for measurement practitioners will
also be discussed.
Ted Doiron, Dimensional Metrologist at NIST, and
Dennis Sanchez, Lockheed Martin will speak.
10:30 a.m. There's More to Quality Than Standards
There seems to be an insidious belief that adherence to quality standards
is quality. While written standards give basic elements of
quality systems, attainment of the highest quality levels requires
motivated, educated, and well-assigned staff.
This panel discussion will offer a look at motivational needs
and tools for fulfilling them.
Panelists include
Linda Doherty, Director of the Navy's Total Quality Leadership Office,
Carl Thor of Jarretthor International,
Tom Kimbrell from the Community College of Aurora, Colorado,
Jack Pekar, Kennemetal,Inc. and noted author.
1:30 p.m. Preparing the Calibration Laboratory for Accreditation.
Presentations will be made by representatives from the two accreditation
bodies in the U.S. dealing with calibration laboratories
-- the American Association for Laboratory Accreditation (A2LA) and
the NIST National Voluntary Laboratory Accreditation
Program (NVLAP) -- and from two recently accredited laboratories,
one laboratory maintaining its accreditation for nearly 10
years, and one now preparing for accreditation. Among the issues dealt
with will be the meaning of accreditation and the body of knowledge
of the measurement process required for successful auditing.
Panelists include
Jim Cigler, Chief of the National Voluntary Laboratory Accreditation
Program
Pete Unger from A2LA
Bud Stott, Fluke Corp
Lynne Neuman, Entela Inc
Tom Wiandt, Hart Scientific, and
Peter Crisp, Wavetek.
This panel session will provide guidance by your peers
on the preparations and considerations necessary to become and stay
accredited.
3:30 p.m. Introduction to Statistical Thinking
Statistical Thinking is a philosophy of learning and action
based on recognition that (1) all work is a system of
interconnected processes; (2) variation exists in all processes;
and (3) understanding and reducing variation will lead to success
Lynne Hare, Chief of the NIST Statistical Engineering Division
will introduce the participants to the philosophy and
application of statistical thinking in the three major levels of
an organization: strategic, managerial and operational.
By using an experiential learning exercise emphasizing a
diversity of learning styles, he will show how to implement
Statistical Thinking in an organization. Also provided will be a
demonstration illustrating the advantages of reducing of variation.
- ----------------------
Thursday, April 25
8:30 a.m. What's New?
This is a new kind of
session, one in which participants explain their tools and techniques
for improved measurement quality. New training and educational
information will be highlighted. There will be opportunities
for announcements and new industry area briefings.
10:30 a.m. Traceability: SI Units to Accuracy Ratios
This session will cover the concept of traceability in all
of its aspects: from the establishment and maintenance of national
measurement standards to assuring proper performance of
instrumentation on the production floor. Companies using, manufacturing,
providing, importing, or exporting measurement-sensitive
goods take the measurement infrastructure for granted until they perceive
themselves as a part of it.
This session will provide insight as to where a company or its
laboratory fits into this infrastructure and what questions must be
answered to maintain confidence in the measurements being made.
Norm Belecki, Group Leader for NIST Electrical Calibrations will
describe how NIST realizes the SI Units and translates these standards
into calibration services.
Bill Sorrells from Hewlett-Packard will describe how HP sets their
equipment specifications.
1:30 p.m. Measurement as a Process
Technical aspects of the measurement process will be
covered in this session. Some of the specific
topics are:
* Proficiency Testing Using Reference Materials
by Roger Johnson, Eastman Kodak
* Using Interlaboratory Comparisons for Process
Improvement by Georgia Harris, NIST Office of Weights and Measures
* Test Accuracy Ratios, Tolerance Testing, and the
Concerns of the Shop Floor
3:30 p.m. Standards for Measurements
Traceability and uncertainty of the result of a measurement are
critical whether the stated reference is to national or international
artifact standards such as the International Prototype Kilogram or
whether the reference is to an industry-wide measurement,
such as moisture content of industrial scrap aluminum.
This session will provide participants with a perspective on
the evolution of a measurement process to a national or international
standard from former Chairman of ASTM, Nancy Trahey, NIST
Standard Reference Materials Program. In addition, you will have
a unique opportunity to have your questions answered by members of a
panel of experts on training, physical measurements, and sources
for consensus standards.
Philip Stein O-
Consultants in the Physical Sciences, Measurements, and Quality
Chair-elect, ASQC Measurement Quality Division
------------------------------
End of ISO 9000-3 Digest V1 #12
*******************************