ISO 9000-3 Digest Tuesday, 16 April 1996 Volume 01 : Number 013
In this issue:
FW: RE: Question: Control of Development Tools
Q: Tick IT Training
RE: Q: Tick IT Training
Definiation Required
Non-member submission from [Pat Carpenter ] (fwd)
IQN Conference in Ottawa, Canada - June 18/96
MASS-DISTRIBUTION: cyberQuality teeshirts (at cost + shipping)
ASQC San Diego-Quality Software Demo HELP
Back from Cambridge
Non-member submission from [tesseract@avnet.co.uk (Elliott Manley)] (fwd)
Design Validation
SW DESIGN VALIDATION (fwd)
----------------------------------------------------------------------
From: calafut@epix.net (George J. Calafut)
Date: Fri, 15 Mar 96 09:06:36 PST
Subject: FW: RE: Question: Control of Development Tools
Greta,
RE:
<>
______________________________
The European IT Quality System Auditor Guide(version 2.0, 28 Feb, 1992, under the heading
Process Control) provides the following auditor guidance concerning software tools:
"The auditor should check that all software tools used in software development are:
Under Configuration Control
Identifiable by software product name and/or number, issue or version number and
date of issue.
recorded or registered, such that - in addition to the foregoing data- details of their
development and source of supply is available."
Additionally, "The auditor should check how the supplier establishes confidence in external
of proprietary software selected for use on a project" ...
Examples of tools given are Case Tools, CNC, CAD, compilers linkers and assemblers, etc.
The European IT Auditor's Guide is contained in the TickIT Auditors Guide, a very useful
document for Information Technology ISO auditors. The TickIT Guide is available from
DISC TickIT Office
2 Park St.
London, UK W1A 2BS
Tel: +44 (0)71 602 8536
Fax: +44 (0)71 602 8912
Regards,
George Calafut, CQA
==================================================================
=
_/_/_/_/_/ _/_/_/_/ Greta Daczkowski
_/ _/ _/ System Test Engineer
_/ _/_/_/ _/ _/ Securicor Telesciences
_/ _/ _/ _/ (609) 866-1000
_/_/_/_/_/ _/_/_/_/ email:g.daczkowski@telesciences.com
==================================================================
------------------------------
From: Eduardo Cadena
Date: Fri, 15 Mar 1996 10:10:54 -0600
Subject: Q: Tick IT Training
Hello:
Does anyone knows where can I look for Tick IT Lead Assessor
Training Courses. I am specially interested in course availability for
March through May. Please feel free to contact me directly ...
Thank you.
- --
****************************************************************
* Eduardo Cadena
* Servicios en Informatica
* Luz Savinon 13 - 7
* MEXICO DF 03100
* MEXICO
*
* e-mail: ecadena@serinf.com
* voice: (525) 682 4293
* fax: (525) 536 8112
****************************************************************
------------------------------
From: calafut@epix.net (George J. Calafut)
Date: Fri, 15 Mar 96 13:23:21 PST
Subject: RE: Q: Tick IT Training
Eduardo,
RE:
<< Does anyone knows where can I look for Tick IT Lead Assessor
Training Courses. I am specially interested in course availability for
March through May. Please feel free to contact me directly ...>>
Neville Clark is offering a TickIT Lead Assessor class in Boston, May 13-18, 1996 and in
Dallas Aug. 12-17,1996.
I attended this class & recommend it highly. It includes a 1 day practice audit at a local
company in addition to classroom instruction.
For further information or to register contact:
CEEM
10521 Braddock Road
Fairfax, VA 22032
Tel: (800) 745-5565 or
(703) 250-5900
Fax: (703) 250-5313
Regards,
George Calafut, CQA, Software Quality Consultant
- --
****************************************************************
* Eduardo Cadena
* Servicios en Informatica
* Luz Savinon 13 - 7
* MEXICO DF 03100
* MEXICO
*
* e-mail: ecadena@serinf.com
* voice: (525) 682 4293
* fax: (525) 536 8112
****************************************************************
------------------------------
From: Pat Carpenter
Date: Mon, 25 Mar 1996 14:23:20 GMT
Subject: Definiation Required
I have encountered the phase "Worldclass" on an increasing frequency of
late, i.e. in Quality Statements. Can anyone please supply the agreed
definiation of this phase.
Thanks in advance.
Pat Carpenter
QA Auditor
British Post Office
RoyalMail
------------------------------
From: "Bill Casti, CQA (Moderator)"
Date: Mon, 25 Mar 1996 12:01:31 -0500 (EST)
Subject: Non-member submission from [Pat Carpenter ] (fwd)
NOTE: Please respond ONLY to the poster (below) and/or to the list, not
to me. Thanks.
- ---------- Forwarded message ----------
Date: Mon, 25 Mar 1996 09:31:32 -0500
To: iso9000-3@quality.org
From: Pat Carpenter
Subject: Definiation Required
I have encountered the phase "Worldclass" on an increasing frequency of
late, i.e. in Quality Statements. Can anyone please supply the agreed
definiation of this phase.
Thanks in advance.
Pat Carpenter
QA Auditor
British Post Office
RoyalMail
------------------------------
From: "Bill Casti, CQA (Moderator)"
Date: Mon, 25 Mar 1996 12:07:15 -0500 (EST)
Subject: IQN Conference in Ottawa, Canada - June 18/96
AN IQN QUALITY SERVICES EVENT - CONSULTANTS OPEN HOUSE
The Interdepartmental Quality Network (IQN), which includes members from
all levels of government in Canada, is organizing an exposition of
consultants and consulting firms working in the field of quality
management. The Open House will be held from 9:00 AM to 5:00 PM at the
Canadian Government Conference Centre, 1 Rideau Street in Ottawa, Ontario
CANADA on June 18, 1996.
- ---------
The FULL TEXT of this announcement, in both English and French, is
available under the "Conferences" section of the QUALITY.ORG website, at:
http://www.quality.org/qc
==============================================================================
Bill Casti, CQA Email: help@quality.org
Domain Owner Pager: +1 800 604 6149
QUALITY.ORG Fax: +1 703 716 0479
- ------------------------------------------------------------------------------
------> Official Honorary Permanent Oregon Resident <------
- ------------------------------------------------------------------------------
We support open standards and First Amendment rights.
We oppose the censorship provisions of the 1996 Communications Decency Act.
See http://www.aclu.org for details and how you can help defend free speech.
- ------------------------------------------------------------------------------
QUALITY RESOURCES ONLINE at: http://www.quality.org/qc
==============================================================================
------------------------------
From: "Bill Casti, CQA (Moderator)"
Date: Wed, 27 Mar 1996 00:44:59 -0500 (EST)
Subject: MASS-DISTRIBUTION: cyberQuality teeshirts (at cost + shipping)
NOTE: This is going out to multiple lists supported at or through
QUALITY.ORG. If you're on more than one list, you'll get more than one
copy. Sorry.
- ------------
Hello:
QUALITY.ORG has put together a cyberQuality teeshirt (mostly for those
cyberQ's going to the Annual Quality Conference in Chicago in May), which
are also available to the general Quality-driven public.
A black-and-white version of the front of the shirt is up at the top of
the QUALITY.ORG homepage, along with a description and ordering
instructions. NO ONE is making a profit on this deal; I'm selling them at
the same price the wholesaler is selling them to me, plus a couple of
bucks for shipping and handling (first class mail).
It's a way for us to identify one another in Chicago ("In cyberspace, we
are all faceless"), as well as to quietly voice our support for the
various cyberQuality groups, discussions and, of course, the thousands of
supportive people--and friends--we've all met here. Besides, teeshirts
are *fun* (more fun than suits, IMHO).
If you're interested, take a look. If not, that's okay, too. Maybe next time.
Regards & thanks.
Bill
==============================================================================
Bill Casti, CQA Email: help@quality.org
- Domain Owner, QUALITY.ORG Pager: +1 800 604 6149
- List Moderator, "TQM in Manufacturing and Service Industries"
- Chairman, Electronic Media
ASQC Section 0511 (Northern VA) Section Email: E-media@quality.org
- Senior Internet Systems Administrator, Federal Emergency Management Agency
- ------------------------------------------------------------------------------
Attend one of my "Quality Resources on the Internet" presentations at
the Annual Quality Congress in Chicago, May 13-15. Details later.
- ------------------------------------------------------------------------------
QUALITY RESOURCES ONLINE at: http://www.quality.org/qc
==============================================================================
------------------------------
From: "Herb Worsham, PE"
Date: Wed, 27 Mar 1996 14:56:35 -0800
Subject: ASQC San Diego-Quality Software Demo HELP
I am the Program Chair for the San Diego ASQC (703) Section. THIS WILL ONLY
BE OF INTEREST TO THOSE WITH ACCESS TO San Diego. (Sorry to make such a wide
distribution - but at least it may be of interest to others working on
programs.)
There is an opportunity to demonstrate "Quality Software" during our program
pre-clinic on April 9. Location is to the North of San Diego at the Wyndham
Garden Hotel at 5975 Lusk Blvd. (off I805 on Mira Mesa))
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
CAN ANYONE REFER ME TO "QUALITY SOFTWARE" SUPPLIERS/ETC. WHO MIGHT LIKE TO
DISPLAY THEIR SOFTWARE DURING THE PRE-CLINIC PERIOD. There will be no
charge. We can expect 50-75 quality professionals to attend. We will provide
a table in the foyer with power available (bring your own extension cord and
tape).
Currently our slate is NOT full and I would like to hear from either those
who have something to display or those who have suggestions for things to be
displayed.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
WE CAN HANDLE 4-5 more
~~~~~~~~~~~~~~~~~~~~~~~~
April 9, 1996 SCHEDULE
5:15 Start Registration
5:30 - 6:15 Preclinic - Quality Software (main opportunity)
6:15 - 6:45 Informal Discussions - Raffle Drawing (opportunity with
distractions)
6:45 - 7:45 Dinner and announcements by ASQC management
7:45 - 8:45 Program - Skip Carpenter
>>>>> Formal Program <<<<<
C. L. "Skip" Carpenter, Jr. Hybritech Incorporated, San Diego
SOFTWARE QUALITY What Does It Really Mean?
If you are a software developer, manager, maintainer or user quality is
often on your mind. But, what do you really mean by software quality? What
does your customer mean by it? The way we measure quality depends on the
viewpoint we take, So is your definition adequate, does it have relevance?
A good definition must let us measure quality in a meaningful way.
Remember, beauty is in the eyes of the beholder. Tonight's ASQC program
will examine some common and not so common definitions of software quality,
along with some common and not so common means of measuring quality.
PLEASE E-MAIL, FAX, OR CALL
If you want to come to the meeting, please contact me and I will forward
information.
Regards,
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Herb Worsham, PE, Principal, Amity Unlimited
2375 Amity Street, San Diego, CA 92109, USA
Pho 619-581-2857 Fax 619-581-1239
worshamh@electriciti.com
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
------------------------------
From: tesseract@avnet.co.uk (Elliott Manley)
Date: Thu, 4 Apr 1996 16:03:16 +0100
Subject: Back from Cambridge
1 keynote address, 54 presentations of papers, 4 panel discussions and 1
gala dinner later I'm back from SQM'96 at Queen's College Cambridge.
Everyone enjoyed themselves, learned a lot and made new friends. The
problems of earlier years seem to have been completely licked by our new
organisers - congratulations to Kit Stones and the rest of The Conference
Team. It was a resounding success.
The content was characterised by many attacks on ISO 9000 and standards
generally. It was variously held that: the concept of ISO 9000 is sound but
it is poorly implemented; ISO 9000 is OK but TickIT provides inadequate
guidance; TickIT is supposed to lead to improvement but does not in
practice; standardisation is a step backwards - away from quality
objectives; and that improving process quality is a mistaken goal which
cannot succeed without culture change.
Phew! I'm bracing myself for the backlash!
The issue of SQM magazine, due at the end of last month has been
deliberately delayed to include a conference report. The report is
available now on our website, as are early details of SQM'97 which will be
held in Bath, UK. Visit http://www.avnet.co.uk/SQM/
Happy Easter everyone,
Elliott
------------------------------
From: "Bill Casti, CQA (Moderator)"
Date: Thu, 4 Apr 1996 10:35:46 -0500 (EST)
Subject: Non-member submission from [tesseract@avnet.co.uk (Elliott Manley)] (fwd)
NOTE: Respond only to the poster's address (below) and/or to the list,
not to me.
Bill
- ---------- Forwarded message ----------
Date: Thu, 4 Apr 1996 10:04:31 -0500
To: ISO9000@vm1.nodak.edu
From: tesseract@avnet.co.uk (Elliott Manley)
Subject: Back from Cambridge
1 keynote address, 54 presentations of papers, 4 panel discussions and 1
gala dinner later I'm back from SQM'96 at Queen's College Cambridge.
Everyone enjoyed themselves, learned a lot and made new friends. The
problems of earlier years seem to have been completely licked by our new
organisers - congratulations to Kit Stones and the rest of The Conference
Team. It was a resounding success.
The content was characterised by many attacks on ISO 9000 and standards
generally. It was variously held that: the concept of ISO 9000 is sound but
it is poorly implemented; ISO 9000 is OK but TickIT provides inadequate
guidance; TickIT is supposed to lead to improvement but does not in
practice; standardisation is a step backwards - away from quality
objectives; and that improving process quality is a mistaken goal which
cannot succeed without culture change.
Phew! I'm bracing myself for the backlash!
The issue of SQM magazine, due at the end of last month has been
deliberately delayed to include a conference report. The report is
available now on our website, as are early details of SQM'97 which will be
held in Bath, UK. Visit http://www.avnet.co.uk/SQM/
Happy Easter everyone,
Elliott
------------------------------
From: dpsen@tulnepz.unisys.com (Dhruba P. Sen (QMG))
Date: Tue, 16 Apr 1996 11:43:40 +0530 (IST)
Subject: Design Validation
In the context of ISO 9001 registration for SW houses, how does one
accomplish DESIGN VALIDATION ? (Pl also refer to the Draft ISO 9000-3
:9001-94).
- --
Dhruba P Sen,Senior Manager(QMG)
Tata Unisys Ltd, Nepz, India
E-mail: dpsen@tulnepz.unisys.com
Voice : (011-8) 562356, 562376, 562583, 562585, 562588-92
Fax : (011-8) 562584
------------------------------
From: dpsen@tulnepz.unisys.com (Dhruba P. Sen (QMG))
Date: Tue, 16 Apr 1996 11:59:16 +0530 (IST)
Subject: SW DESIGN VALIDATION (fwd)
I posted the following query in the month of Nov'95 to the ISO STD
DISCUSSION LIST but recd no comments. Shall appreciate if anyone in
- -3 list can help.
Tks & regds
Dhruba
Forwarded message:
> From dpsen Thu Nov 23 14:07:10 1995
> Subject: SW DESIGN VALIDATION (fwd)
> To: JENNEJOHNN@UWSTOUT.EDU
> Date: Thu, 23 Nov 1995 14:07:10 +0530 (IST)
> X-Mailer: ELM [version 2.4 PL22]
> Content-Type: text
> Content-Length: 2622
>
>
> > From dpsen Thu Nov 23 13:49:30 1995
> > Subject: SW DESIGN VALIDATION
> > To: JENNEJOHNN@UWSTOUT.EDU
> > Date: Thu, 23 Nov 1995 13:49:30 +0530 (IST)
> > X-Mailer: ELM [version 2.4 PL22]
> > Content-Type: text
> > Content-Length: 2052
> >
> > I have been trying to follow the discussion on Design Validation.
> >
> > Referring to ISO 9001:1994 and CD9000-3:1995 (ISO TC176/SC2/Ad-hoc N6,
> > which contains interpretation of clauses 4.4.8 and 4.10.4, I require your
> > help in defining THE ACTUAL ACTIVITY which ensures Design Validation.
> >
> > Quoting the Commiteee Draft 9000-3:1995 in this regard (clause 5.7.4 )
> >
> > " BEFORE OFFERING the product for delivery and customer acceptance,
> > the supplier should validate the operation of the product in
> > accordance with its specified intended use, when possible under
> > conditions similar to the application environment as specified in
> > the contract. Any differences between the validation environment
> > and the actual application environment, and the risks assiciated
> > with such differences, should be identified and recorded." (upper
> > case mine).
> >
> > System Testing, Acceptance Testing and even Prototyping have been used
> > as a means of validating designs.
> >
> > Again referring to 5.8.1 of the same document " when the supplier is
> > ready to deliver the validated product, the customer should judge ... "
> > (This is the acceptance clause). This possibly rules out Acceptance
> > Testing as a means of validating design.
> >
> > If for a project , the customer provides the High Level Design Document
> > and our work starts from the Low Level Design, what are the means of
> > validating the design ? Do we ask the customer to provide the System
> > Test script ? Do we opt for "Field Testing" ?
> >
> > Is protoyping an acceptable means of design validation for SW ? If yes,
> > in case one cannot absorb the cost of prototyping for design validation
> > does one has to make sure that this cost is accounted for at proposal
> > stage ? If this cost has not been addressed during proposal stage, what
> > does one do for design validation for the ongoing projects ?
> >
> > Thanking you in advance
> >
> >
> > p.s. How does one validate design in a JAD environment ?
> >
> > --
> > Dhruba P Sen,Senior Manager(QMG)
> > Tata Unisys Ltd, Nepz, India
> > E-mail: dpsen@tulnepz.unisys.com
> > Voice : (011-8) 562356, 562376, 562583, 562585, 562588-92
> > Fax : (011-8) 562584
> >
>
>
> --
> Dhruba P Sen,Senior Manager(QMG)
> Tata Unisys Ltd, Nepz, India
> E-mail: dpsen@tulnepz.unisys.com
> Voice : (011-8) 562356, 562376, 562583, 562585, 562588-92
> Fax : (011-8) 562584
>
- --
Dhruba P Sen,Senior Manager(QMG)
Tata Unisys Ltd, Nepz, India
E-mail: dpsen@tulnepz.unisys.com
Voice : (011-8) 562356, 562376, 562583, 562585, 562588-92
Fax : (011-8) 562584
------------------------------
End of ISO 9000-3 Digest V1 #13
*******************************