ISO 9000-3 Digest Wednesday, 15 May 1996 Volume 01 : Number 015
In this issue:
FW: Bob Marshall CD of ISO 9000-3
Non-member submission from [Henry Schneider ] (fwd)
Quality Policy Statements
I need a good SQA job!
Thanks for the feedback!
Non-member submission from [Lee Stewart ] (fwd)
Non-member submission from [Lee Stewart ] (fwd)
PERL vs. C/C++ code size factor needed (fwd)
Northern VA ISO Users Group Meeting - May 21st (fwd)
FYI: The SEI Software Engineering Symposium (fwd)
----------------------------------------------------------------------
From: Henry Schneider
Date: Thu, 2 May 1996 12:35:54 -0500
Subject: FW: Bob Marshall CD of ISO 9000-3
A while back Bob Marshall posted a message about ISO 9000-3, I think it was
probably on this list. I didn't keep the message but I had forwarded it on
to Sally James Owens, the editor of TickIT International. Sally liked what
Bob had to say and would like permission to print his comments in the next
issue of the magazine (see below). If Bob Marshall is a member of this
list, please respond back to me and Sally. If he isn't subscribed can
someone help me locate him?
Thanks,
Henry Schneider
- ----------
From: Sally James-Owens[SMTP:100344.661@CompuServe.COM]
Sent: Thursday, May 02, 1996 12:07 PM
To: Henry Schneider
Subject: Bob Marshall CD of ISO 9000-3
Henry,
I'd like permission from Bob Marshall to publish his
words about the latest on ISO 9000-3. Would you ask him for me? - I don't
have a direct link to him so I am obliged to use your good offices!
Thanks in advance.
Best Wishes
Sally
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end
------------------------------
From: "Bill Casti, CQA (Moderator)"
Date: Thu, 2 May 1996 21:03:00 -0400 (EDT)
Subject: Non-member submission from [Henry Schneider ] (fwd)
NOTE: Respond only to the poster's address (see below) and/or to the
list, not to me.
Thanks.
Bill
- ---------- Forwarded message ----------
Date: Thu, 2 May 1996 13:40:54 -0400
From: Henry Schneider
To: "'ISO 9000-3 List'"
Subject: FW: Bob Marshall CD of ISO 9000-3
A while back Bob Marshall posted a message about ISO 9000-3, I think it was
probably on this list. I didn't keep the message but I had forwarded it on
to Sally James Owens, the editor of TickIT International. Sally liked what
Bob had to say and would like permission to print his comments in the next
issue of the magazine (see below). If Bob Marshall is a member of this
list, please respond back to me and Sally. If he isn't subscribed can
someone help me locate him?
Thanks,
Henry Schneider
- ----------
From: Sally James-Owens[SMTP:100344.661@CompuServe.COM]
Sent: Thursday, May 02, 1996 12:07 PM
To: Henry Schneider
Subject: Bob Marshall CD of ISO 9000-3
Henry,
I'd like permission from Bob Marshall to publish his
words about the latest on ISO 9000-3. Would you ask him for me? - I don't
have a direct link to him so I am obliged to use your good offices!
Thanks in advance.
Best Wishes
Sally
begin 600 WINMAIL.DAT
M>)\^(CH1`0:0" `$```````!``$``0>0!@`(````Y 0```````#H``$-@ 0`
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M`0```&\`````````M3O"P"QW$!JAO @`*RI6PA4````V1/_>:]'.$8S^``#
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M= !33510`&ES;SDP,# M,T!Q=6%L:71Y+F]R9P``'@`", $````%````4TU4
M4 `````>``,P`0```!8```!I2YO
M`!\,`0```!4```!&4T4O4$]35$]&1DE#12]H96YR>0`````#``80QYJKT@,`
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M?2*T&8 (P2=]*Z_- L AP#G019A'T:422 :*$DP##C=?0(4!+-&(JD'8`
M<-5U0"Y@54)JTE=HP0>0?V!5*_,_W&!?<(] -ALQ``%\L ,`$! ``````P`1
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`
end
------------------------------
From: "Jeff Wilson"
Date: Mon, 6 May 1996 06:51:33 +10
Subject: Quality Policy Statements
Has anyone got a policy statement for a electrical contractor. I've
got a friend who owns and runs a small electrical firm. She asked me
to find out whether anyone could help with their policy statement.
Thanks in advance
Electronic Documentation Specialist
CSCS - Colonial Soft Computer Services
jwilson@ecn.net.au
Ph 61738513119
Fax 61738513525
------------------------------
From: Lee Stewart
Date: Thu, 9 May 1996 12:45:25 -0400
Subject: I need a good SQA job!
Dear one and all,
I have over seventeen years experience in the Software/Firmware QA and
Software/Hardware CM environs associated with DoD, NASA and now recently
ISO9001.
I understand that the average SQA Manager's salary in the US falls in the
$60K to $80K range.
If anyone knows of a Software QA & CM Manager/Director position/opening,
please let me know.
Sincerely,
Lee Stewart
------------------------------
From: Lee Stewart
Date: Thu, 9 May 1996 15:49:08 -0400
Subject: Thanks for the feedback!
Dear Friends,
Thanks for your feedback with reference to our soon to be announced beta of
ACVS/SPM. Additionally, due to some comments regarding our home page
structure, modifications have been made and more are forth coming.
Visit our home page when you get a chance: http://www.arstpa.com/
Be sure and read the intro to ACVS/SPM.
Sincerely,
Lee Stewart
------------------------------
From: "Bill Casti, CQA (Moderator)"
Date: Thu, 9 May 1996 17:58:52 -0400 (EDT)
Subject: Non-member submission from [Lee Stewart ] (fwd)
NOTE: Respond only to the poster's address (see below) and/or to the
list, not to me.
Thanks.
Bill
- ---------- Forwarded message ----------
Date: Thu, 9 May 1996 12:14:56 -0400
To: iso9000-3@quality.org
From: Lee Stewart
Subject: I need a good SQA job!
Dear one and all,
I have over seventeen years experience in the Software/Firmware QA and
Software/Hardware CM environs associated with DoD, NASA and now recently
ISO9001.
I understand that the average SQA Manager's salary in the US falls in the
$60K to $80K range.
If anyone knows of a Software QA & CM Manager/Director position/opening,
please let me know.
Sincerely,
Lee Stewart
------------------------------
From: "Bill Casti, CQA (Moderator)"
Date: Thu, 9 May 1996 18:02:00 -0400 (EDT)
Subject: Non-member submission from [Lee Stewart ] (fwd)
NOTE: Respond only to the poster's address (see below) and/or to the
list, not to me.
Thanks.
Bill
- ---------- Forwarded message ----------
Date: Thu, 9 May 1996 15:19:10 -0400
To: JENNEJOHNN@UWSTOUT.EDU, iso9000-3@quality.org,
cst-dist@tsunami.jpl.nasa.gov, swtool@ptsun00.cern.ch,
config-mgmt@quality.org, dwe@eng.iac.honeywell.com
From: Lee Stewart
Subject: Thanks for the feedback!
Dear Friends,
Thanks for your feedback with reference to our soon to be announced beta of
ACVS/SPM. Additionally, due to some comments regarding our home page
structure, modifications have been made and more are forth coming.
Visit our home page when you get a chance: http://www.arstpa.com/
Be sure and read the intro to ACVS/SPM.
Sincerely,
Lee Stewart
------------------------------
From: "Bill Casti, CQA (Moderator)"
Date: Tue, 14 May 1996 14:54:27 -0400 (EDT)
Subject: PERL vs. C/C++ code size factor needed (fwd)
NOTE: Respond only to the poster's address (see below) and/or to the
list, not to me.
Thanks.
Bill
- ---------- Forwarded message ----------
Date: Tue, 14 May 96 19:15:36 +0200
From: Andreas Buykx
Subject: PERL vs. C/C++ code size factor needed
Hi,
I'm looking for some info on software metrics.
We make products consisting of PERL code, and we would like to
compare fault density and productivity with other products, coded
in C or C++.
Can you give me a conversion factor for that, with a solid
foundation? Estimates by our designers on efficiency of PERL vs.
C code were between 2.7 and 7.
I have heard of the FunctionPointAnalysis method, and I know that
they use conversion factors. So any pointer to related information
would also be very welcome.
Thanks a lot for your help,
Andreas
NB. Please reply by e-mail, I don't have the time to read the
news regularly! Thanks again.
- --
- --- A.A.Buykx ------------ Ericsson Telefoon Maatschappij ------
- --- memo: ETMANBU -------- e-mail: etmanbu@etm.ericsson.se -----
- --- ETM/RPE kr. 17129 ---- phone: +31-(0)161-24.24.05 ----------
- -=-=-=-=-=-=-=-=-=-=- That's all, folks!!! -=-=-=-=-=-=-=-=-=-=-
------------------------------
From: "Bill Casti, CQA (Moderator)"
Date: Tue, 14 May 1996 23:02:14 -0400 (EDT)
Subject: Northern VA ISO Users Group Meeting - May 21st (fwd)
NOTE: Respond as directed in the message below, not to me.
- ---------- Forwarded message ----------
Date: Tue, 14 May 1996 20:21:44 -0400
From: ISOUserGp@aol.com
Subject: ISO Users Group Meeting - May 21st
"The Trials and Tribulations of ISO Certification" will be the topic of the
next ISO 9000 Users' Group Meeting on May 21st from 6:30pm to 8:30 pm. Larry
Pool, Senior Quality Engineer with Dynatech Corporation will share the ups
and downs of their recent ISO certification effort.
The meeting will be held in the cafeteria of NEC America, 14040 Park Center
Road, Herndon, Virginia (near Dulles Airport). Meetings are open to anyone,
membership and advanced registration are not required. A $3.00 donation is
requested at the time of attendance.
For further information contact Crystal Pilkins at 703-318-6440 or Linda
Lassiter at 703-235-1752.
Hope to see you there!
------------------------------
From: "Bill Casti, CQA (Moderator)"
Date: Wed, 15 May 1996 11:50:06 -0400 (EDT)
Subject: FYI: The SEI Software Engineering Symposium (fwd)
NOTE: Respond only to the poster's address (see below) and/or to the
list, not to me.
Thanks.
Bill
- ---------- Forwarded message ----------
The Software Engineering Symposium
Achieving Maturity Through Technology Adoption
September 9 - 12, 1996
David L. Lawrence Convention Center
Pittsburgh, Pennsylvania
. . . . .
The SEI Software Engineering Symposium is an annual event hosted by the SEI to
provide an opportunity for people to learn about practical solutions to
software-related problems and the role of the SEI in assisting the development
and adoption of those solutions. The primary goal of the symposium is to
provide a forum to facilitate communication among the various sectors of the
software engineering community and to help participants build collaborative
relationships based on their shared interests.
. . . . .
Format
The format of the symposium will include plenary sessions, tutorials, panel
discussions, presentations, and birds-of-a-feather sessions on topics that
fall within three broad topic areas that promise significant sustained impacts
on the state of the practice in the coming decade.
. . . . .
Topics
Topic 1: Trustworthy Systems: Security, Reliability, Safety
As computer-intensive systems grow in scope, and as their information bases
grow ever richer, the users have corresponding concerns and increased needs
for confidence in these systems. Continued successful use of such systems
requires a high degree of reliability and security from harmful intrusions.
Presentations in this topic area will address aspects of systems that lead
them to be considered trustworthy or not. Such presentations will include
descriptions of systems specifically called "trustworthy systems," but will
also includes such related topics as system vulnerability, system reliability,
and information warfare.
Topic 2: Engineering of Software-Intensive Systems
In recent years, primary concepts of program design and program construction
have been influenced and even overturned by developments in such domains as
software reuse, by research in such topics as software architectures, and by
methodologies such as object-oriented construction. As these developments
mature and become ubiquitous, an emerging common thread is the notion of
composition of systems; this notion underlies technologies such as
architecture design languages as well as new system-oriented approaches such
as open systems. Presentations in this topic area will describe a number of
these developments, such as recent work in patterned architectures,
integration of heterogeneous commercial tools, and program understanding.
Topic 3: New Dimensions in Process and Risk
The Capability Maturity Model(SM) (CMMSM) has become the most widely used basis
for achieving process improvement in software engineering, and it has provided
a framework for the development of a number of other maturity models for
improvement efforts within other domains. With the forthcoming release of the
CMM Version 2.0, this vital aspect of software engineering enters a new phase.
New developments, such as integration of measurement technologies with the
CMM, as well as extension of the model toward risk assessment, risk
management, and Personal Software Process (PSP), are extending the domain of
process improvement enormously. Presenters in this topic area will consider
practical and theoretical issues related to the CMM (e.g., CMM integration),
results of industrial-scale process improvement efforts, and issues
surrounding process-related technologies (e.g., current capabilities in
process enactment engines).
. . . . . .
Plenary Sessions
Six keynote speakers representing the views of industry and government will
provide different yet complementary perspectives on current concerns as well
as issues forming just over the horizon. Invited speakers include
representatives from government and industry.
A view from DARPA, where tomorrow's technology is being explored today, will
highlight a number of important issues in software assurance. Speakers from
the Department of Defense will address ways in which information is becoming
increasingly important both as an asset and as a potential threat. Industrial
perspectives on the trials and successes in day-to-day practice will fill out
the picture of the relationships among these various sectors as we approach
the millennium, and how those relationships are changing with the times.
. . . . .
Who should attend?
To address the broad set of concerns represented by the software engineering
community, presentations will cover topics of interest to people with
differing levels of knowledge and technical expertise. A range of topical
sessions will be offered to discuss issues of concern to senior managers,
senior technical staff, and practitioners. The structure of the technical
program will focus on
1. fundamentals of a technology area for those new to the technology or those
who need to brush up on key concepts and developments
2. state-of-the-art or state-of-the-practice discussions to outline the best
industrial practices and the ways in which they improve the baseline on
practices
3. experience reports detailing the results of using particular technologies
or approaches to improvement
4. management issues and answers to some of the fundamental questions that
determine if and when to adopt a technology, such as return on investment or
other business-case analyses
5. transition plans for key technologies that are deemed "close to ready" for
transition into routine use and that offer nontrivial, measurable improvements
to adopters
Plenary sessions, panel discussions, and presentations, are offered Tuesday,
September 10 through Thursday, September 12
. . . . . . .
Tutorials
All tutorials are offered Monday, September 9, 1996.
Identifying Success Strategies for Software Process Automation (Full Day)
Alan Christie, Larry Proctor, Bill Riddle, SEI
As a recent SEI study indicates, software process automation has yet to make
noticeable impact in practical application. The evidence gathered also
suggests that there is still a significant gap between what technology
currently provides and what end-users need. The objective of this one-day
workshop is to explore why this gap is as large as it is, and to identify
strategies to reduce it. The presenters also aim to foster communication
between the diverse elements of the software process automation community.
Part of the workshop will be devoted to a number of presentations on process
automation technology, and on what elements should be put in place for its
successful adoption. We are therefore soliciting 10-15 minute presentations
that deal with limitations in the underlying technology, in what makes for
good or poor process-centered environment design, or in what makes adoption
strategies effective or ineffective. If you are interested in giving a
presentation, please send a 100-150 word abstract to Alan Christie
(amc@sei.cmu.edu). The latter part of the workshop will actively involve the
participants in addressing technology or adoption inhibitors to the use of
process automation, and exploring strategies to mitigate these inhibitors.
The workshop is intended for individuals who have experience in one of the
disciplines needed to address the above issues. Thus we encourage those with
appropriate research, development, adoption, and end-user perspectives to
attend this tutorial, and to contribute their views.
How to Deploy Software Process Improvement Successfully (Half-day, Morning)
John D. Vu, Boeing Software Engineering Research and Technology
The presenter describes a step-by-step process to guide an organization toward
improvement after an assessment has been conducted. The process has been
developed and is being used in the Boeing company with significant success.
Personal Software Process (Full Day)
Watts Humphrey and James Over, SEI
The PSP is a disciplined approach to software engineering that is based on
quality management, scientific, and engineering principles, scaled down for
use by an individual software engineer. The Personal Software Process was
developed to help software engineers improve their engineering skills and
manage their work. Engineers trained in PSP know how to apply the PSP
principles to gain control of their own personal software engineering process,
allowing them to achieve substantially higher levels of quality and
productivity.
Comprehensive Risk Management (Advanced) (Full Day)
Audrey Dorofee, George Pandelios, and Ray Williams, SEI
This tutorial will provide attendees from both customer and supplier
organizations with a comprehensive approach for initiating and sustaining
continuous risk management (CRM) within their own projects, then building to
collaborative team risk management (TRM) with their counterpart (customer or
supplier) project organization. The software risk evaluation (SRE) is the
crucial activity that begins the process; SREs focus on risk identification,
analysis, and mitigation at the project level. Finally, the Best Risk
Practices initiative, just getting under way, monitors the best examples of
software and system development risk management in government and industry,
and will make this information available to the software community; the
presenters will describe the initiative and how it supports comprehensive risk
management.
Sample products and lessons learned from SEI transition efforts in
comprehensive risk management will be provided. Presenters will discuss
return on investment for SREs, CRM, and TRM.
Planning the Cultural Dimensions of Improvement (Full Day)
Chuck Myers, SEI
Many who embark on improvement efforts soon realize that the changes they are
attempting to implement are incompatible with at least some aspects of their
organization's culture. These incompatibilities, which may appear to violate
"unwritten rules" or fly in the face of "conventional wisdom," may stand as
significant barriers to achieving the technical goals of the improvement. Yet
they are rarely addressed explicitly, and are therefore not considered during
the planning process. The end result may be that they sabotage an otherwise
sound technical effort.
In many respects it is easy to understand why culture is not addressed as a
part of planning activities. By its nature, culture is "out of awareness,"
and it would be surprising if it routinely rose to the level of consciousness
for consideration. Even when attention is directed to it, the common notion
of culture is at best fuzzy. Analyzing it is a confusing and dissonant
experience, and those immersed in it have great difficulty identifying its
nature an effects. In addition, a rigorous cultural analysis, such as that
performed by anthropologists, often requires years for trained professionals
- -- hardly a desirable activity in a rapidly changing and competitive business
environment.
The importance of culture on the one hand, and all the difficulties associated
with assessing it on the other, seem to point to an impasse, but this isn't
necessarily so. It is possible, with an understanding of the nature of
culture, to focus on those elements that will interfere with the success of a
particular effort. This information can then be used for planning some
aspects of the effort that might otherwise be neglected.
This tutorial provides an approach to cultural analysis and planning.
Presented in workshop format, it addresses concepts of culture, cultural
analysis, and planning for cultural integration. Participants will be guided
through a series of exercises that will allow them to focus quickly on
cultural barriers to their improvement activities and to formulate initial
strategies for removing cultural barriers.
FODA for Pragmatists (Half Day, Morning)
Karen Schnell, Nortel
The presenter will describe the concepts of feature-oriented domain analysis
(FODA) methodology from the standpoint of its application by Nortel's FODA
Consulting Group, which was recently launched to provide consulting services
in domain modeling & analysis to Nortel and its external customers. The
Consulting Group itself grew out of a recently concluded year-long pilot study
in the application of FODA to requirements analysis and reuse, and the
reengineering of legacy systems. The tutorial will cover the following topics.
1. Overview of domain analysis and FODA.
- preliminary definitions
- motivation
- FODA characteristics and components
(context analysis, domain modeling, etc.)
- benefits and limitations
- uses and applicability
2. Nortel's extensions to FODA; these were driven mostly by corporate
requirements for repeatability and reuse; both at the process and model levels.
- a set of elicitation questions that formalize
and structure the model elicitation process
- construction of product usage scenarios or "use cases"
for the domain definitions, interactions, users, and context operations
- design of an object model for domain-independent representation
of models, providing opportunities for reuse across domains
- use of an interaction matrix to track complex domain interactions
- use of FODA techniques for customer requirements capture
3. The Nortel FODA Process, designed to address technical and organizational
requirements, both being critical to the successful adoption of the
methodology.
- a documentation process for capturing and recording modeling
and other review meetings
- a repertoire of team elicitation techniques incorporating
several known approaches
- duties of FODA core team members (domain analyst,
documentation specialist, project coordinator, et al)
- a range of work products, including analysis workbooks and
reports, and a database representation of the model information
- training materials for potential domain analysts, as well as
subject matter experts participating in domain analysis projects
4. Specific case studies of FODA application, mainly the results from the
pilot study and other FODA projects at Nortel.
5. The FODA Consulting Group, including the main services and activities.
Legacy System Reengineering (Half Day, Afternoon)
Dennis Smith, Scott Tilley, SEI
Reengineering offers an approach to migrating a legacy system toward an
evolvable system in a disciplined manner. The process of reengineering may be
viewed as applying engineering principles to an existing system in order for
it to meet new requirements. However, to be successful, reengineering requires
insights from a number of different perspectives.
The presenters include an overview of the evolutionary systems paradigm, focus
on current issues in reengineering from multiple perspectives, and summarize
the state of the practice using case studies and lessons learned. The
reengineering points of view covered by presenters include: an engineering
perspective, a system perspective, a software perspective, a managerial
perspective, and an economic perspective. While not exhaustive, these
viewpoints serve as a framework for placing reengineering in the context of
evolutionary systems.
Goal-Driven Software Measurement (Half Day, Afternoon)
Robert E. Park, Wolfhart B. Goethert, William Florac, SEI
This tutorial is for people who would like to introduce and use goal-driven
measurement in their software processes. Participants will receive a guidebook
- -- with clearly identified steps and templates -- that will enable them to
begin teaching and using goal-driven software measurement in their own
organizations.
In goal-driven measurement, the primary question is not, "What metrics should
I use?" but, "What do I want to know or learn?" The goal-driven process
begins with identifying business goals and breaking them into manageable
subgoals. It ends with a plan for implementing well-defined measures and
indicators that support the goals. Along the way, it maintains traceability
back to business goals, so that those who collect and process measurement data
do not lose sight of their business objectives.
This tutorial consists of a sequence of nine mini-tutorials, each supported by
examples, team exercises, and worksheets. The materials are based on
experience obtained in a three-day measurement course that we teach at the SEI
and at the sites of sponsoring organizations.
. . . . .
Terms
The SEI will only accept registrations that are accompanied by payment or an
acceptable authorization form. The SEI will refund cancellations received in
writing up to three weeks before the event, minus a $100 administrative
service charge or a 20% credit card transaction fee. Less than three weeks
before the event, cancellations are subject to the entire registration fee,
but you may apply the fee toward a future course.
Cancellations
Less than three weeks before the event, cancellations are subject to the
entire registration fee, but you may apply the fee toward a future event. If
you do not cancel and do not attend, you are still responsible for payment.
Substitutions may be made at any time.
Hotel Information
The Doubletree Hotel will serve as the headquarters hotel for the 1996 SEI
Software Engineering Symposium. Housing is also available at the Pittsburgh
Hilton, The Pittsburgh Marriott City Center, The Ramada Plaza Suites, and the
Sheraton at Station Square.
Each hotel is holding a block of rooms to be assigned through the Housing
Bureau at conference rates. Submit your room request on the form below to
qualify for the conference rate. Use one form per room with photocopies for
any additional rooms. Telephone requests will not be accepted. Submit any
changes or cancellations in writing or by FAX to the Housing Bureau before
August 12th. After August 12, contact hotels directly.
- -----
CMM and Capability Maturity Model are service marks of Carnegie Mellon
University.
The SEI is a federally funded research and development center sponsored by
the U.S. Department of Defense, and operated by Carnegie Mellon University.
. . . . .
Event Registration
Contact Information
Events
Software Engineering Institute
Carnegie Mellon University
Pittsburgh, Pennsylvania 15213-3890
FAX 412 / 268-7401
Internet: registration@sei.cmu.edu
Payment select one
____ purchase order ____MasterCard
____ agency authorization form (e.g., DD 1556) ____Visa
____ check (payable to SEI/CMU) ____American Express
Credit card number: Expiration date:
________________________________________________ signature
Tutorial Registration (check one)
____ Personal Software Process
____ Identifying Success Strategies for Software Process Automation
____ Planning the Cultural Dimensions of Improvement
____ Comprehensive Risk Management
____ How to Deploy Software Process Improvement
____ FODA for Pragmatists
____ Legacy System Reengineering
____ Goal-Driven Software Measurement
Registration Fee (check one)
By August 5 After August 5
____ $845 Conference and tutorials ____ $945 Conference and tutorial
____ $695 Conference only ____ $795 Conference only
____ $250 Tutorials only ____ $250 Tutorials only
Participant Information
organization/company:
division or department:
last name, first name, middle initial:
first name as you would like it on your tag:
salutation (Mr., Mrs., Ms., Dr., other):
street address:
city, state, zip:
business phone: FAX number:
emergency phone number:
email address:
dietary/access requirements:
citizenship: Are you a U.S. Citizen? Yes ____ No ____
identify country where citizenship is held if not the U.S.:
How did you hear about the event?
How would you like to hear about future events?
For SEI Internal Use Only
_________________________________________________________________________
Received Entered Check # PO # J/E # PL App Amount
Housing Form Please note: You must complete the entire form.
Mail or FAX before August 12, 1996 to
Software Engineering Symposium Housing Bureau
Greater Pittsburgh Convention & Visitor's Bureau
Four Gateway Center, Pittsburgh, Pennsylvania, 15222
FAX 412 / 644-5512
The Housing Bureau will inform you by FAX of your hotel assignment. If you
cannot provide a FAX number, you will be notified by mail. A confirmation will
follow directly from the hotel. Please be aware that some properties may
request an advance deposit at the time of confirmation. Rooms are assigned on
a first come, first served basis. Your expressed wishes will be followed if
possible; otherwise, placement is based on room availability.
Indicate 1st, 2nd, 3rd, 4th, 5th choices Conference Rate Government Rate
Single Double Single Double
______ Doubletree Hotel $ 87 $ 87 $ 75 $ 85
______ Pittsburgh Hilton $ 119 $ 119 -Not Available-
______ Pgh. Marriott City Center $ 99 $ 114 $ 75 $ 93
______ Ramada Plaza Suites $ 74 $ 74 $ 74 $ 74
______ Sheraton at Station Square $ 112 $ 122 -Not Available-
Note that a limited number of rooms are blocked at the government rate. You
will be required to show proper identification as proof that you qualify for
this rate. If you cannot verify your government affiliation, you may be
charged a substantially higher rate at the discretion of the hotel. Once the
government rate room block is sold out, reservations will be processed at the
convention rate.
Room Type - Special Needs
____ conference rate ____ government rate ____single ____ double
____smoking ____non-smoking ____other, please explain (e.g., ADA requirements)
Participant Information
Arrival date: Departure date:
Organization/company:
Last name:
First name, middle initial:
Street address:
City/state/zip/country:
Business phone: FAX number:
Room occupants: (List all occupants, including children, and ages of children)
Credit Card Guarantee
Rooms are only held after 4 p.m. on the day of arrival with a credit card
guarantee, or by sending a one-night deposit directly to the hotel after
confirmation is received.
Payment select one
____ MasterCard ____ Visa ____ Discover
____ American Express ____ Diners Club
Credit card number: Expiration date:
____________________________________________ signature
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End of ISO 9000-3 Digest V1 #15
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