ISO 9000-3 Digest Thursday, 16 May 1996 Volume 01 : Number 016
In this issue:
FYI: DAMA-NCR Data Mgt Symposium (fwd)
Q: QA Organizational Structures?
Non-member submission from [Lee Stewart ] (fwd)
1st ICIT Conference Proceedings
International SPICE Symposium '96, Acapulco Mexico
REQ: Software Rqmts Writing Workshop
----------------------------------------------------------------------
From: "Bill Casti, CQA (Moderator)"
Date: Wed, 15 May 1996 11:53:45 -0400 (EDT)
Subject: FYI: DAMA-NCR Data Mgt Symposium (fwd)
====================================
For your information and retransmission as you think relevant. This is
going out on multiple mailing lists; so, please excuse duplicates if you
get them.
====================================
- ---------- Forwarded message ----------
THE NINTH ANNUAL DAMA-NCR DATA MANAGEMENT SYMPOSIUM
THEME:
IT'S THE ELEVENTH HOUR, DO YOU KNOW WHAT YOUR DATA IS DOING?
SPONSORED BY:
Data Administration Management Association - National Capital Region (DAMA-NCR)
DATES:
June 13-14, 1996
GOAL:
The goal of the NINTH ANNUAL DAMA-NCR DATA MANAGEMENT SYMPOSIUM is to
increase awareness of the impact data has on organizations and their
employees by sharing information on effective data management techniques.
QUESTIONS/ISSUES
The Information Age is exploding around us. The organization with its data
under control will increase its odds of succeeding while others, stuck in a
morass of conflicting, confusing, and unreliable data will suffer in
comparison. How does an organization gain control of its data? How can an
organization's data be transformed for use as an asset? Is a data warehouse
the answer? Is the object-oriented approach the solution? Can repositories
help? What are the implications to data management arising from
client-server applications? What are the data aspects of system
modernization? What are the problems associated with the year 2000 and what
can be done about them?
Organizations' efforts to address these problems, their experiences,
successes, frustrations, and lessons learned will be shared.
To address these areas, the Symposium features exciting presentations by
internationally recognized experts and practitioners. Join your colleagues
for what promises to be the most exciting and worthwhile DAMA-NCR Symposium yet.
LOCATION:
Sheraton Crystal City Hotel
1800 Jefferson Davis Highway
Arlington, VA 22202
(703) 486-1111
REGISTRATION FEES:
DAMA-NCR Members - $395.00
Non-Members - $495.00
$25.00 Early registration discount if received by May 10, 1996
HOW TO REGISTER:
Advanced Symposium Registration is by mail only-- deadline of May 24, 1996.
Walk-in registrations accepted at Symposium registration.
Payment by check only, made payable to DAMA-NCR.
(Payment Must accompany registration form)
The registration form may be photocopied for registering additional attendees.
Mail completed registration and payment to:
Data Administration Management Association
National Capital Region
6729 Curran Street
McLean, VA 22101
CANCELLATIONS:
Full refund for faxed cancellation 10 days prior to the Symposium
Seventy-five percent refund for less than 10 days notice.
INFORMATION:
To obtain the DAMA-NCR room rate at the Sheraton, you must register 14 in
advance and mention DAMA-NCR.
For additional information, please call the DAMA-NCR business office at
(703) 442-8780.
AGENDA:
June 13, 1996
9:00 a.m.
**Keynote**
"Enterprise Architecture: The View Beyond 2000"
John A. Zachman
President, Zachman International, Inc.
Concurrent Sessions
10:00 a.m.
"Using CDIF to Overcome Data Management Obstacles"
Dr. Yeshayahu (Shaike) Artsy
VP Technology and CTO Transtar, Transtar Software, Inc.
"OLAP and the Data Warehouse"
Henry M. Stewart
Director of Planning and Data Administration, University of Rochester
11:00 a.m.
"Order from Chaos: Rapid Data Rationalization"
Rick J. Orli
Consultant, Advanced Technology Systems, Inc.
"Organizational Incentives for Data Reverse Engineering"
Dr. Peter Aiken
Assistant Professor of Information Systems, VCU School of Business
1:00 p.m.
"Standards for Reusing Metadata with a Data Registry"
M. Paul Hawes
Data Consultant, Bellcore
"Will the 1996 Information Management Reform Act Change Anything?"
Julius "J" Jones
Senior Instructor, DATATRAC Financial Services, Inc.
2:00 p.m.
"Benchmarks for Information Exploration"
Dr. Georges Grinstein
Center for Air Force C3I Systems, MITRE; & Institute for Visualization and
Perception Research UMass Lowell
"Designing the Data Warehouse"
Dan Spar
LogicWorks
3:00 p.m.
"Assessing the Quality of Database Applications"
Pamela D. Campbell
Senior Information Systems Engineer, MITRE
"Are you ready for the Data Warehouse"
Doug Laney
Midwest Region Consulting Manager, Prism Solutions
4:00 p.m.
**Keynote**
"The Business Case for Business Rules"
Barbara Von Halle
Principal, Spectrum Technology Group, Inc
5:00 p.m.
Reception
6:30 p.m.
Tutorials
Data Representation Standards (X3L8)
Case Data Interchange Format (CDIF) Standards
June 14, 1996
9:00 a.m.
Concurrent Sessions
"Are Standards for Open Repository Systems in Your Future?"
Dr. Jerry Winkler
President, ASYSA, Inc
"Getting Data Architecture to the Center of the Systems Development Universe"
Michael K. Miller
Senior Data Architect, Data Planning and Architecture, NCR Corporation
10:00 a.m.
"Integrating Divergent Requirements Views: An Object Approach"
Gary A. Ham
Senior Research Scientist, Battelle Memorial Institute
"Integrating ICASE: An Object Oriented Metamodel"
Christian H. Bremeau
Vice President, Systems Engineering, Stanford Management Group Inc
11:00 a.m.
"Enterprise Data Management Maturity Assessments: Lessons Learned"
Dr. Edward Preston
Senior Information Systems Engineer, Mitretek Systems, Inc.
"Translating CASE Tool Data into Cost Savings"
Pat Scannel
Systems Development Engineer, Transtar Software, Inc.
1:10 p.m.
"Improving Data Quality: The Key to a Data Warehouse's Success"
Michael J. Belak
Director of Quality and Data Administration, NASDAQ
"Corporate Data Model: Prerequisite for Successful Client-Server Applications"
Ronald Boeving
Vice President, Information Systems, HealthCARE Compare Corp.
2:10 p.m.
"Year 2000 Transitions: The Role of the Repository"
Randy B. Zivan
Division Manager, Systems Development, James Martin & Co.
"Information Architecture: Closing the Culture Gap"
Keith McCaughin
Information Architect, SRA Corporation
3:10 p.m.
**Keynote**
"Information Technology Modernization at the City of Philadelphia"
John C. Carrow
Chief Information Officer(CIO), City of Philadelphia Mayor's Office
4:10 p.m.
Concluding Remarks
Registration Form:
- ------------------------Cut here--------------------------
1996 DAMA-NCR Data Management Symposium Registration form
Mail completed registration and payment to:
Data Administration Management Association
National Capital Region
6729 Curran Street
McLean, VA 22101
Please print!!
Name:____________________________________________________
Title:___________________________________________________
Organization/Department:_________________________________
Street Address:__________________________________________
City:____________________________________________________
State & ZIP:_____________________________________________
**IMPORTANT**
Phone
Home:______________________; Work:_______________________
Email Address:___________________________________________
- ------------------------Cut here--------------------------
This E-mail reflects the sender's views, NOT corporate positions
=================================================================
**** WORK SMARTER, NOT HARDER ****
Burton G. Parker Mitretek Systems
703/610w1930 7525 Colshire Drive
703/610f1853 Mail Stop Z668
bgparker@mitretek.org McLean, VA 22102-7400
>>>> LIFE IS A BOWL OF CHOICES <<<<
=================================================================
------------------------------
From: Lee Stewart
Date: Wed, 15 May 1996 16:42:14 -0400
Subject: Q: QA Organizational Structures?
Hi Sports Fans,
Several of you obviously have a Department of Defense background and are
familiar with the QA requirements like MIL-Q.
Several of you have no Government contractor experience but have been
involved with ISO9000 implmentation.
Several of you have been involved with the SEI/CMM approach, some as
commercial and some as Government contractors.
Which QA organizational structure do you believe works best, not only for
the company and its products, but also for the moral and longevity of the QA
professionals career/position?
Some say independance and autonomy? Some say inline QA is O.K.? Some say the
only independant QA person you need is the Internal Auditor?
How say you all?
Sincerely,
Lee Stewart
stewart@arstpa.com
------------------------------
From: "Bill Casti, CQA (Moderator)"
Date: Wed, 15 May 1996 22:23:00 -0400 (EDT)
Subject: Non-member submission from [Lee Stewart ] (fwd)
NOTE: Respond only to the poster's address (see below) and/or to the
list, not to me.
Thanks.
Bill
- ---------- Forwarded message ----------
Date: Wed, 15 May 1996 16:08:35 -0400
To: iso9000-3@quality.org
From: Lee Stewart
Subject: Q: QA Organizational Structures?
Hi Sports Fans,
Several of you obviously have a Department of Defense background and are
familiar with the QA requirements like MIL-Q.
Several of you have no Government contractor experience but have been
involved with ISO9000 implmentation.
Several of you have been involved with the SEI/CMM approach, some as
commercial and some as Government contractors.
Which QA organizational structure do you believe works best, not only for
the company and its products, but also for the moral and longevity of the QA
professionals career/position?
Some say independance and autonomy? Some say inline QA is O.K.? Some say the
only independant QA person you need is the Internal Auditor?
How say you all?
Sincerely,
Lee Stewart
stewart@arstpa.com
------------------------------
From: "Sam Ho"
Date: Thu, 16 May 1996 11:50:42 +0000
Subject: 1st ICIT Conference Proceedings
Dear Mail-group Member,
(I apologise if you have received the same message from other channels.)
Please find the information for the Conference Proceedings below.
You can find similar information at the WWW page:
http://www.dmu.ac.uk/dept/schools/business/corporate/tqmex/icit
Thank you for your attention.
Sam Ho,
Chairman, 1st ICIT.
======================================================
The proceedings of the 1st International Conference on ISO 9000 and
TQM (1st ICIT) has 350 A4 pages. It consists of 54 papers from very
prominent speakers in the field (see contents for details) on
contemporary issues on ISO 9000 and TQM. It is selling at a special
offer of stlg40 (inclusive of surface postage). Please send a
cheque/remittance payable to "Uni Co." and address it to:
Dr. Sam Ho,
Chairman, 1st ICIT,
Leicester Businesss School,
De Montfort University,
Leicester LE1 9BH, UK.
==========================================================
APP.1: SUMMARY OF PAPERS PRESENTED IN THE 1st ICIT
- ----------------------------------------------------------------------------
KEYNOTE SPEECHES:
Dr. Henry Neave (Founder, BDA) -- Deming Memorial Lecture: "I
shall teach .... the theory of a system, and cooperation"
Dr. Michael Sanderson (CEO of ETA and Ex-CEO of BSI) -- ISO 9000
& ISO 9004-4: where do they fit?
Prof. Yoshio Kondo (1971 Deming Prize Winner) -- Are
creativity/work-standardization mutually exclusive?
Mr. Cyril Atkinson (Director, NSQT) -- The Teamwork Evolution
Mr. Jeff Bulled (Business Development Director, BSI) -- ISO
9000 - a route to Total Quality
Mr. Donald Campbell (Secretary General, IQA) on ISO 9000
Quality Auditing
Mr. Kevin Shergold (Director of Award, BQF) -- Striving for Excellence
Dr. John Peters (Editor, TQM Magazine) -- Organisational
Learning Systems
Mr. Matthew Hind (Editor, Training for Quality) - Organisational
Culture for ISO 9000 and TQM
Dr. Sam Ho (Chairman) -- An ISO9000/TQM EXcellence Model: TQMEX
PAPERS PRESENTED in the 1st ICIT:
Part 1 ISO 9000 and TQM Positioning
1.1 An ISO9000-TQM Model for Business Excellence (Keynote)
S.K. Ho
1.2 The ISO 9000 Series of Standards: Where do they fit? (Keynote)
M. Sanderson
1.3 An Integrated Model in QM, Positioning TQM and ISO 9000
J. A. Castle
1.4 TQM in Construction Industry -- Hong Kong Context
P.K. Fung & A.S. Wong
1.5 ISO 9000 & TQM -- Different Approaches to Quality
G.P. Laszlo
1.6 A Model for Managing the Transition from ISO 9000 to TQM
S.T. Meegan
1.7 An Analysis of the Macro-economic Environment Leading to the
Implementation of TQM Systems in Mexico
L.R.P. Reavill, J.H. Cantu-Delgado & M.R. Azarang-Esfandiari
1.8 ISO 9000 as Route to TQM in SMEs: Snake or Ladder?
N. Williams
Part 2 ISO 9000 Quality Management System and Audit
2.1 ISO 9000 - A Route to Total Quality (Keynote)
J. Bulled
2.2 The Quality Continuum
D. Campbell
2.3 The Costs and Benefits of ISO 9000
F. Buttle
2.4 ISO 9000 Implementation: System vs. Command-control Approach
J. Seddon
2.5 Quantitative Analysis and Mutual Mapping between ISO 9001 & CMM
S.Y. Wang, Z. He, M. Ross, G. Staples & I. Court
Part 3 Quality Control Circles and Teamwork
3.1 The Teamwork Revolution (Keynote)
C. Atkinson
3.2 En Route to TQM: Organisational Learning through Quality Circles
F.M. Hill
3.3 Applying TQM to Computer Services in Higher Education
J.M. Young
Part 4 Quality Training and Learning Culture
4.1 I Shall Teach ... the Theory of a System, and Cooperation (Keynote)
H. Neave
4.2 Are the Cultures Required to Attain ISO 9000 and TQM Mutually Exclusive? (Keynote)
M. Hind
4.3 Internal Quality Auditing -- Obstacles or Opportunities
G.D. Beecroft
4.4 Achieving Completeness through TQ Principles and Organisational Learning
S. Cicmil
4.5 Are You Improving the Right Quality?
L. Galloway
4.6 Training Needs Associated with Statistical Process Control
C. Hewson, P. O'Sullivan & K. Stenning
4.7 Growing a Learning Culture
R. Wells
Part 5 Quality Management Tools and Methods
5.1 Are Creativity and Standardization Mutually Exclusive? (Keynote)
Y. Kondo
5.2 Back to Human Resources Development and TQM Basics (Keynote)
J. Peters
5.3 Fourteen Japanese Tools in Software Process Improvement
Z. He
5.4 IT to Support Quality Excellence in the Australian Banking Industry
B. Lloyd-Walker & Y. Cheung
5.5 E.QUALITY.BT...
R.H. Macmillan
5.6 Learning to Learn: From Facts to Knowledge
M.W. Starkey, R. Brewin M. Owen
5.7 Evaluation of TQM and How to Make It Work
P.K.L. Tan
5.8 Using TQM Methods to Improve the Information Systems Security Planning Process
A. Zvesper & E. Swartz
Part 6 Quality Excellence in Manufacturing & Construction
6.1 Risk Assessment for Quality Improvement in Manufacturing
O.J. Akomode, B. Lees & C. Irgens
6.2 Experiences of ISO 9000 with Small Firms in Building Services
M. Atherton & P. Austin
6.3 The Adoption of ISO 9000 and TQM among Malaysian Manu. Companies
M.A. Idris, W. McEwan & N. Belavendram
6.4 A TQMEX Model for the Construction Industry
C.H.K. Fung
6.5 From Systematic to Sytstemic: An Interpretive Approach to Information
Systems in Construction Project Management
M. Mateus, I. Watson, G. Aouad & A. Grilo
6.6 Creating Excellence in Construction Companies: The Experience of
British Contractors of Quality Initiatives
S. McCabe, D. Seymour & J. Rooke
Part 7 Quality Excellence in Service Industry
7.1 Business Process Re-eingineering and Total Integrated Management
M. Azhashem & S.K. Ho
7.2 Organisational Restructuring into Programme Management:
A Successful Step towards Quality Management?
J. F. de Beer
7.3 The Measurement of the Implementation of TQM in Anglian Water
Services Directorate of Engineering
P. Burgess & L.R.P. Reavill
7.4 Is ISO 9000 Sufficient for a System? Can It Make a Spark?
J.V. Chelsom & L.R..P. Reavill
7.5 TQM in the Retail Grocery and Clothing Chain Stores of South Africa
W. Vermeulen
Part 8 Quality Excellence in Public Sector & Education
8.1 Service Excellence in Local Government
M. Donnelly & J.F. Dalrymple
8.2 Quality Management in the Resources Dept. of Leicester City Council
C. Farrell
8.3 Developing Quality in Local Government
J. Davison & J. Grieves
8.4 TQM and the Public Sector
B. Haigh, D. Moris & J. Watkinson
8.5 Achieving Excellence in Teaching: A Development of a Teaching
and Learning Situation Inventory
K. Narasimhan
Part 9 Quality Awards
9.1 Striving for Excellence -- How self assessment using the Business
Excellence Model can result in step improvements in all areas
of business activities (Keynote)
K. Shergold & D.M. Reed
9.2 Learning from the top: Inspiring Management Commitment
through Self-Assessment
S. Black
9.3 Streamlining TQM (Experience from the 1994 Deming Prize Winner)
M. Cassidy
9.4 Developing a Business Process Approach to EFQM Quality Model and
ISO 9000
S. Harding & T. Amos
9.5 Quality Awards -- Recognition or Model?
G.P. Laszlo
9.6 Business Process Re-engineering -- A Retro-fit Analysis of Pre-BPR Change
L.R.P. Reavill
9.7 Are Quality and Corporate Governance Good Bedfellows?
J. Ridley
===========================================================
------------------------------
From: Eduardo Cadena
Date: Thu, 16 May 1996 08:44:13 -0600
Subject: International SPICE Symposium '96, Acapulco Mexico
From: ecadena@serinf.com
Anouncement: International Spice Symposium 96,October 3 & 4
(Apologies for duplicate mailing from various lists)
What comes next after ISO 9000 or Tick IT?, is ISO 9000 enough
for software quality assurance?, which model should we use for
process improvement, CMM or Bootstrap?. These are some of the
questions that we continuously asked ourselves and others and
were not able to get objective answers. One project that
integrates all the models refered above is SPICE (Software
Process Improvement and Capability dEtermination), an iniciative
from ISO/IEC SC7 (subcomitee on software engineering).
For all of you involved in Software Process Improvement,
Software Quality Assurance and/or Software Aquisition please
take note of the following landmark event:
The INTERNATIONAL SPICE SYMPOSIUM '96
will take place at the paradisiac Acapulco in Mexico and will
offer a unique oportunity for the Software comunity in general
to learn about the SPICE Proyect and the latest developments
from the project participants themselves.
Among the information available: SPICE document set, assessment
tool, up to date trials results, and information on trials
participation. You should be able to answer all your questions
and concerns about SPICE and its impact on the software
comunity, first hand, from the project leaders and participants.
Don=B4t miss this great opportunity, seats will be limited.
The confirmed program of the event follows:
International SPICE Symposium 96
Thursday October 3 and Friday October 4, 1996
Acapulco MEXICO
Thursday October the 3rd -- Day One
8:00 - 9:00 Registration and Breakfast
THE PROJECT
9:00 - 9:30 The ISO Project & the SPICE Organization
Alec Dorling, Etnoteam ( UK )
ISO JTC1 SC/7 WG10 Convenor SPICE Project Manager
THE CONCEPTS
9:30 - 10:00 The Principles
Peter Simms, CITI Limited ( UK )
ISO/SPICE project editor, SPICE product architect
10:00 - 11:00 The Reference Model
Allan Graydon, Nortel ( Canada )
ISO/SPICE project editor
11:00 - 11:30 Cofee Break
11:30 - 12:30 Conformant Assessments
Harry Barker & Mac Craigmyle,
Defense Research Agency ( UK ) & COMPITA ( UK )
ISO/SPICE project editors
12:30 - 13:30 Micro Workshop I
Mary Campbell & Arnoldo D=EDaz,
Bellcore ( USA ) & Servicios en Informatica (Mexico )
ISO/SPICE project editors
13:30 15:00 Lunch
15:00 - 16:00 Micro Workshop II
Mary Campbell & Arnoldo D=EDaz,
Bellcore ( USA ) & Servicios en Informatica (Mexico )
ISO/SPICE project editors
16:00 - 17:00 Process Improvement
Adriana Bicego ETNOTEAM ( Italy )
ISO/SPICE project editors
17:00 - 17:30 Coffee Break
17:30 - 18:30 Capability Determination
John Hamilton Defense Research Agency (UK)
ISO/SPICE project editor
19:00 - 20:00 Cocktail
20:00 - 22:00 Dinner
Friday October the 4th -- Day Two
7:00 - 8:00 Breakfast
THE METHODS
8:00 - 8:45 CMM
David Kitson Software Engineering Institue ( USA )
SPICE core team member
8:45 - 9:30 Trillium
Fracois Coallier Bell Canada ( Canada )
ISO SC7 Secretariat
9:30 - 10:15 Bootstrap
Pasi Kuvaja, Department of information processing science,
University of Oulu ( Finland )
ISO/SPICE project editor
10:15 - 11:00 Software Technology Diagnostic
Mac Craigmyle, Compita ( UK )
SPICE core team member
11:00 - 11:30 Coffe Break
11:30 - 12:15 Japan's SPATS
THE TRIALS
12:15 - 13:30 The Americas Trials
Jean Norman Drouin & David Kitson,
Bell Canada ( Canada ) & Software Engineering Institue ( USA)
SPICE Regional Trials Coordinator for Canada and Latin America
& SPICE core team member
13:30 - 15:00 Lunch
15:00 - 15:45 Pacific Rim Trials
Terry Rout,
Software Quality Institue Grifith University ( Australia )
ISO/SPICE project editor
15:45 - 16:30 European Trials
Bob Smith European Software Institue ( UK )
SPICE International Trials Coordinator
16:30 - 17:00 Coffe Break
THE FUTURE
17:00 - 17:45 The Future: Process, People, Product.
Gunther Koch, Managing Director,
European Software Institue ( Germany )
17:45 - 18:00 Closure
Arnoldo D=EDaz, Servicios en Informatica ( Mexico )
ISO/SPICE project editor
For more information and registration contact us by
INTERNET: http://www.serinf.com/Symposium.html
EMAIL: symposium@serinf.com
FAX: (525) 536 8112
MAIL: Luz Savinon 13 - 7 Mexico DF 03650 MEXICO,
or: Siempre Viva Rd. #59, Suite 404 San Diego, CA 92173 USA
=
****************************************************************
* Eduardo Cadena e-mail: ecadena@serinf.com
* Servicios en Informatica fax: (525) 536 8112
****************************************************************
------------------------------
From: Henry Schneider
Date: Thu, 16 May 1996 14:13:41 -0500
Subject: REQ: Software Rqmts Writing Workshop
- ------ =_NextPart_000_01BB4331.E53784A0
Content-Type: text/plain; charset="us-ascii"
Content-Transfer-Encoding: quoted-printable
We are a small software developer (90 people) in Houston, Texas and most =
of our workforce does not have experience in setting and writing =
requirements or writing detailed design specs. I am concerned that if =
left alone, there is the potential for wasting precious resources in =
writing unusable and untestable software documents. Therefore I would =
like to hold a software requirements writing workshop for our staff. I =
am just starting on this journey and have not yet located any materials =
or trainers that offer this type of seminar. If you can help me or know =
of anyone who could, please e-mail me privately at henry@fse.com. I =
would prefer to work with someone from the Houston area if at all =
possible.
Thanks,
Henry Schneider
Manager of Systems & Procedures
FutureSoft
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Pg==
- ------ =_NextPart_000_01BB4331.E53784A0--
------------------------------
End of ISO 9000-3 Digest V1 #16
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