ISO 9000-3 Digest Wednesday, 17 July 1996 Volume 01 : Number 019
In this issue:
Downsizing List Digest Now Available!
Need Suggestions (fwd)
Service disruptions
Service disruptions
ISO9000-3
Q 4.11 Calibration
ISO 9000 Course for Software/Systems Providers
Re: Q 4.11 Calibration of Sfw Tools
ISO900-3 alignment
Non-member submission from [ISO Standards Discussion (by way of "ISO25 Moderator, Greg Gogates" )] (fwd)
iso9000-3 alignment with9001
----------------------------------------------------------------------
From: "Bill Casti, CQA (Moderator)"
Date: Thu, 20 Jun 1996 23:23:18 -0400 (EDT)
Subject: Downsizing List Digest Now Available!
This list is now also available in a digest format. A digest will be
generated at every 150,000 characters (about four days' worth of messages).
To Subscribe to the Digest
- --------------------------
1. Address your message ONLY to our automated list management tool, at:
majordomo@quality.org
(Do NOT send your request to the Downsizing list *or* to me!)
2. In the BODY of your message, put ONLY these two words:
subscribe downsizing-digest
If you are subscribed to the "message-by-message" list and wish to leave
it (thereby receiving ONLY the digest version of the list), you can also
add a second line reading ONLY:
unsubscribe downsizing
(Put NO OTHER TEXT in the body of your message, as it will confuse the
program.)
Your subscription addition/changes may take up to six (6) hours to take
effect on the system, depending on when your message is received. The
servers comprising this system update one another every six hours each
day, at 0600, 1200, 1800 and 2400 hours EDT, so your request will not
take effect until the next closest system update window.
If you have any questions or problems with this process, or with anything
else at QUALITY.ORG, be sure to contact the System Administrator (me).
Regards.
Bill
==============================================================================
Bill Casti, CQA Email: help@quality.org
Domain Owner Pager: +1 800 604 6149
QUALITY.ORG Fax: +1 703 716 0479
- ------------------------------------------------------------------------------
Browse my homepage and resume at: http://www.casti.com/casti/Bill.html
- ------------------------------------------------------------------------------
QUALITY RESOURCES ONLINE at: http://www.quality.org/qc
==============================================================================
------------------------------
From: "Bill Casti, CQA (Moderator)"
Date: Fri, 21 Jun 1996 19:03:10 -0400 (EDT)
Subject: Need Suggestions (fwd)
These sound like questions the ISO9000-3 List may best be able to respond
to. :)
Please contact Sherry DIRECTLY at her email address below.
Thanks.
Bill
- ---------- Forwarded message ----------
Date: Fri, 21 Jun 96 08:20:41 -0400
From: Paquin, Sherolyn A.
To: help@quality.org
Subject: Need Suggestions
Bill,
I don't know which groups to ask this of, but I need some help with the
following two questions. Would you please route them to appropriate
forums?
1. I need a method of determining failure density data. Some way of
determining a go/no-go on a product release. I am aware of defects/SLOC,
but is this a good measure for object oriented designed code? Is there a
better way? How do you determine SLOC for objects?
2. What questions do you ask a customer to determine if your product is
"user friendly"?
Thanks,
Sherry
WHEN QUALITY IS INVISIBLE, WE WILL HAVE WON!
**************************************************************
* Sherry Paquin SAP01@MHS.Sperry-Marine.COM *
* Sperry Marine Inc. w: 804-974-2078 *
* 1070 Seminole Trail fax: 804-974-2480 *
* Charlottesville, VA 22901-2891 *
**************************************************************
------------------------------
From: "David Casti"
Date: Wed, 26 Jun 1996 18:00:13 -0400
Subject: Service disruptions
Hi folks,
Due to several changes in the configuration of the Casti Estate over the next
four weeks (including elements of buying a house, changing jobs, etc.) there
will be service outages of various lengths.
Obviously we have a vested interest in keeping these outages to the shortest
period possible, and will work aggressively to that end. However, you may
experience interruptions in mail, web, ftp, or other services in the many
domains that we host. If you find service has been disrupted, please be
patient with us and try again later.
Thank you for your support,
David Casti
------------------------------
From: "David Casti"
Date: Wed, 26 Jun 1996 18:00:13 -0400
Subject: Service disruptions
Hi folks,
Due to several changes in the configuration of the Casti Estate over the next
four weeks (including elements of buying a house, changing jobs, etc.) there
will be service outages of various lengths.
Obviously we have a vested interest in keeping these outages to the shortest
period possible, and will work aggressively to that end. However, you may
experience interruptions in mail, web, ftp, or other services in the many
domains that we host. If you find service has been disrupted, please be
patient with us and try again later.
Thank you for your support,
David Casti
------------------------------
From: Peter Lambert <100665.2143@CompuServe.COM>
Date: 04 Jul 96 08:50:32 EDT
Subject: ISO9000-3
subscribe iso9000-3
------------------------------
From:
Date: Fri, 05 Jul 96 16:10:24 PST
Subject: Q 4.11 Calibration
Hello,
I have a question regarding ISO 9001 4.11 "control of inspection
measuring and test equipment".
Does this section apply to the software tools that we use to assess
our developed software for complexity, SLOC counts and other metric
measurements used during the development process?
Do these tools have to be calibrated and controlled even though thet
are not used to measure an acceptance requirement of a contract?
Any clarification on this would be appreciated.
Respond to:
James Ingham
jcingham@ccgate.hac.com
------------------------------
From: "William J. Deibler II"
Date: Mon, 8 Jul 1996 04:12:59 -0700 (PDT)
Subject: ISO 9000 Course for Software/Systems Providers
I thought the following course announcement information might be of
interest to your listserv members.
University contact information is included at the end of the announcement.
Sincerely,
Bill Deibler
- --------------------------------------------------------------------
Bill Deibler SSQC
SSQC Webinfo-> http://www.cris.com/~ssqc 2269 Sunny Vista Drive
Phone/Fax (408) 985-4476 San Jose, CA 95128
- ----------------------------CUT HERE----------------------------------
University of California, Santa Cruz Extenstion
Presents An ISO 9000 SEMINAR
August 1, 5-6, 1996
This course addresses topics of immediate interest to any individuals
pursuing ISO registration for software engineering and IT organizations.
The three day course provides a complete curriculum, covering all aspects
of achieving ISO registration - from understanding the standards, to gaining
management commitment, to writing procedures.
This course is one of a series beginning on July 29 and ending on August 8.
In eight training days, professionals can complete the ISO 9000 series
through this accelerated format and earn a Professional Sequence Award.
For further information on the entire series call (408) 342-0232 or
fax (408) 342-0164. Series information and on-line enrollment is available
via the WWW at http://www.ucsc.edu/unex/busman/iso9000.html
THREE DAY SEMINAR TITLE: ISO 9001 - A Practical Approach to Implementation
for Software and Systems Providers - EDP 961B09
DAY 1: An Intensive Introduction to ISO 9001 and ISO 9000-3 and the impact
of related models such as TickIT, SPICE, Trillium, and the SEI/CMM
DAY 2: Process Mapping - Creating a visual summary of a process, identifying
opportunities and requirements for improvement, gaining consensus
DAY 3: Documentation and Implementation Planning
Part 1: Documentation: Defining content, writing effective policies and
procedures, structuring policies and procedures for use and
maintenance
Part 2: Implementation: A road map, tools and techniques for creating
and managing a plan for achieving registration on time and within
budget
Who Should Attend:
- - ISO 9000 coordinators, quality system auditors, management, and other key
personnel who are following the ISO 9000-3 guidelines to implement a
quality system that conforms to the ISO 9000 models
- - SEPG team members, assessors, or managers who are implementing a quality
system that conforms to the SEI/CMM or ISO 9000 models
- - Managers in a TQM environment looking for ways to revitalize lagging
process improvement efforts
- - Software or hardware engineers or engineering managers exploring ways to
further an organization's engineering practices - and to coordinate
activities across organizations
- - Anyone involved in defining and documenting systems to baseline or improve
organizational performance and planning accuracy
You Will Receive:
- - A participant's guide, which includes numerous sample ISO-compliant
policies and procedures, exercises, forms, and examples
Date: 3 meetings: Thursday, Monday-Tuesday, 9 am-5 pm, August 1, 5-6
(no meetings on August 2, 3-4).
Place: UCSC Extension
10420 Bubb Rd., Cupertino, California (Stevens Creek at Hwy. 85).
Contacts:
A full BROCHURE and FURTHER INFORMATION on ENROLLMENT can be
obtained by calling Mary Rimovsky, UC Santa Cruz Extension at
(408) 342-0232 or faxing (408) 342-0164. Enrollment is limited.
Course information and on-line enrollment is available via the WWW
at http://www.ucsc.edu/unex/busman/961B09.html
EDP 961B09
Applies as an elective toward:
Continuous Improvement & Quality Management
Professional Sequence Award in ISO 9000 International Standards
------------------------------
From:
Date: Tue, 09 Jul 1996 09:13 -0500 (EST)
Subject: Re: Q 4.11 Calibration of Sfw Tools
Date: Mon, 08 Jul 1996 19:09 -0500 (EST)
From: Michael_S_Berens%bal-skyline-cc-p@ccmail.orl.mmc.com
Subject: Re: Q 4.11 Calibration of Sfw Tools
To: ISO9000-3@quality.org, jcingham@ccgate.hac.com
MIME-version: 1.0
Content-type: TEXT/PLAIN
Whether bad numbers are due to GIGO or sloppy tooling -- QA is supposed to stand
behind any measurements provided whether or not required.
Bad numbers are a subset of untruth, and so fit into the Pinnochio parable.
______________________________ Reply Separator _________________________________
Subject: Q 4.11 Calibration
Author: jcingham@ccgate.hac.com at ORL-SMTP-G
Date: 7/5/96 7:10 PM
Hello,
I have a question regarding ISO 9001 4.11 "control of inspection
measuring and test equipment".
Does this section apply to the software tools that we use to assess
our developed software for complexity, SLOC counts and other metric
measurements used during the development process?
Do these tools have to be calibrated and controlled even though thet
are not used to measure an acceptance requirement of a contract?
Any clarification on this would be appreciated.
Respond to:
James Ingham
jcingham@ccgate.hac.com
------------------------------
From: ISO Standards Discussion (by way of "ISO25 Moderator, Greg Gogates" )
Date: Tue, 16 Jul 1996 22:06:11 -0400
Subject: ISO900-3 alignment
From: "Arter@quality.org" "Dennis R. Arter"
Here's a verbatum copy of Don Marquardt's report to the USA Technical
Advisory Group (TAG) to ISO/TC176. It is dated 96 July 5.
- ---------------------------------------------------------
"Several key events occurred during the London meetings of TC176
Subcommittee 2, and concurrent meetings of the TC176 Officers Group, the
TC176 Chairman's Advisory Group, and the Subcommittee 3 working group on
auditing standards.
"Dr. Jeffrey H. Hooper was elected unanimously to the position of Project
Leader for the revision of ISO 9001 and ISO 9004 as a "consistent pair" of
standards. The plenary session of Subcommittee 2 acted upon the results of
international ballots among the participating member countries, approving
the project team approach to the revision of these standards, and upon the
recommendation of the delegation leaders at their meeting earlier in the week.
"Hooper is a Vice Chair of the US Delegation and of the US Technical
Advisory Group to ISO/TC176, and has served as Convener of several
international TC176 groups, including the working group on Quality
Management Principles. That document was approved by Subcommittee 2 at
London for international circulation as a Committee Draft.
"A temporary task group was named to work with Dr. Hooper prior to the next
meeting of the full Technical Committee 176, to formulate detailed plans for
implementing the project team approach. US delegate Dr. Lawrence A. Wilson
was named a member of the temporary task group.
"Another key event was the vote by Subcommittee 2 regarding the revision of
the standard on guidelines for the application of ISO 9001 to the
development, supply, and maintenance of software. The initial, ans still
current, version of this standard (ISO 9000-3) is not structurally aligned
with ISO 9001. The US, Canada, and other countries have pushed to have the
next revision structurally aligned, as well as being brought up to date with
the 1994 version of ISO 9001. Subcommittee 2 addressed this issue in its
opening plenary session, voted to produce an aligned version, and succeeded
in advancing the aligned version to Draft International Standard status in
the closing plenary.
"In other activities, agreement was reached cooperatively among the TC
Officers Group, the TC Chairman's Advisory Group, and Subcommittee 2
regarding key organizational arrangements for producing in a sinngle working
group a combined and integrated revision of the standards ISO 8402 and ISO
9000-1. Subcommittee 2 Working Group 10 at London completed work on
recommendations for the portions of ISO 9000-1:1994 that are to be
incorporated into the combined standard.
"Subcommittee 2 Working Groups 11, 12 responsible for ISO 9001, ISO 9004-1
revisions respectively, completed work on the specifications for revision of
these documents, and recommendations for revising them as a consistent pair
of standards.
"Subcommittee 3 Working Group 7 also met in London. This group is
responsible for revising the auditing standards ISO 10011, Parts 1, 2, 3.
Significant progress was made.
"Prepared by Donald W. Marquardt, Chair, US TAG to TC176, 96 July 5"
- ---------------------------------------------------------
Dennis R. Arter, "The Audit Guy" -->NEW E-MAIL ADDRESS<--
Columbia Audit, 6951 W Grandridge, Kennewick, WA 99336
509/783-0377, fax/783-1115, internet: arter@quality.org
------------------------------
From: "Bill Casti, CQA (Moderator)"
Date: Tue, 16 Jul 1996 22:59:38 -0400 (EDT)
Subject: Non-member submission from [ISO Standards Discussion (by way of "ISO25 Moderator, Greg Gogates" )] (fwd)
NOTE: Respond only to the poster's address (see below) and/or to the
list, not to me.
Thanks.
Bill
- ---------- Forwarded message ----------
Date: Tue, 16 Jul 1996 21:54:11 -0400
To: iso9000-3@quality.org
From: ISO Standards Discussion (by way of "ISO25
Moderator, Greg Gogates" )
Subject: ISO900-3 alignment
From: "Arter@quality.org" "Dennis R. Arter"
Here's a verbatum copy of Don Marquardt's report to the USA Technical
Advisory Group (TAG) to ISO/TC176. It is dated 96 July 5.
- ---------------------------------------------------------
"Several key events occurred during the London meetings of TC176
Subcommittee 2, and concurrent meetings of the TC176 Officers Group, the
TC176 Chairman's Advisory Group, and the Subcommittee 3 working group on
auditing standards.
"Dr. Jeffrey H. Hooper was elected unanimously to the position of Project
Leader for the revision of ISO 9001 and ISO 9004 as a "consistent pair" of
standards. The plenary session of Subcommittee 2 acted upon the results of
international ballots among the participating member countries, approving
the project team approach to the revision of these standards, and upon the
recommendation of the delegation leaders at their meeting earlier in the week.
"Hooper is a Vice Chair of the US Delegation and of the US Technical
Advisory Group to ISO/TC176, and has served as Convener of several
international TC176 groups, including the working group on Quality
Management Principles. That document was approved by Subcommittee 2 at
London for international circulation as a Committee Draft.
"A temporary task group was named to work with Dr. Hooper prior to the next
meeting of the full Technical Committee 176, to formulate detailed plans for
implementing the project team approach. US delegate Dr. Lawrence A. Wilson
was named a member of the temporary task group.
"Another key event was the vote by Subcommittee 2 regarding the revision of
the standard on guidelines for the application of ISO 9001 to the
development, supply, and maintenance of software. The initial, ans still
current, version of this standard (ISO 9000-3) is not structurally aligned
with ISO 9001. The US, Canada, and other countries have pushed to have the
next revision structurally aligned, as well as being brought up to date with
the 1994 version of ISO 9001. Subcommittee 2 addressed this issue in its
opening plenary session, voted to produce an aligned version, and succeeded
in advancing the aligned version to Draft International Standard status in
the closing plenary.
"In other activities, agreement was reached cooperatively among the TC
Officers Group, the TC Chairman's Advisory Group, and Subcommittee 2
regarding key organizational arrangements for producing in a sinngle working
group a combined and integrated revision of the standards ISO 8402 and ISO
9000-1. Subcommittee 2 Working Group 10 at London completed work on
recommendations for the portions of ISO 9000-1:1994 that are to be
incorporated into the combined standard.
"Subcommittee 2 Working Groups 11, 12 responsible for ISO 9001, ISO 9004-1
revisions respectively, completed work on the specifications for revision of
these documents, and recommendations for revising them as a consistent pair
of standards.
"Subcommittee 3 Working Group 7 also met in London. This group is
responsible for revising the auditing standards ISO 10011, Parts 1, 2, 3.
Significant progress was made.
"Prepared by Donald W. Marquardt, Chair, US TAG to TC176, 96 July 5"
- ---------------------------------------------------------
Dennis R. Arter, "The Audit Guy" -->NEW E-MAIL ADDRESS<--
Columbia Audit, 6951 W Grandridge, Kennewick, WA 99336
509/783-0377, fax/783-1115, internet: arter@quality.org
------------------------------
From: gregory_gogates@Merck.Com (Gregory Gogates)
Date: Wed, 17 Jul 1996 09:27 -0500 (EST)
Subject: iso9000-3 alignment with9001
From: "Arter@quality.org" "Dennis R. Arter"
Here's a verbatum copy of Don Marquardt's report to the USA Technical
Advisory Group (TAG) to ISO/TC176. It is dated 96 July 5.
---------------------------------------------------------
"Several key events occurred during the London meetings of TC176
Subcommittee 2, and concurrent meetings of the TC176 Officers Group, the
TC176 Chairman's Advisory Group, and the Subcommittee 3 working group on
auditing standards.
"Dr. Jeffrey H. Hooper was elected unanimously to the position of Project
Leader for the revision of ISO 9001 and ISO 9004 as a "consistent pair" of
standards. The plenary session of Subcommittee 2 acted upon the results of
international ballots among the participating member countries, approving
the project team approach to the revision of these standards, and upon the
recommendation of the delegation leaders at their meeting earlier in the
week.
"Hooper is a Vice Chair of the US Delegation and of the US Technical
Advisory Group to ISO/TC176, and has served as Convener of several
international TC176 groups, including the working group on Quality
Management Principles. That document was approved by Subcommittee 2 at
London for international circulation as a Committee Draft.
"A temporary task group was named to work with Dr. Hooper prior to the next
meeting of the full Technical Committee 176, to formulate detailed plans for
implementing the project team approach. US delegate Dr. Lawrence A. Wilson
was named a member of the temporary task group.
"Another key event was the vote by Subcommittee 2 regarding the revision of
the standard on guidelines for the application of ISO 9001 to the
development, supply, and maintenance of software. The initial, ans still
current, version of this standard (ISO 9000-3) is not structurally aligned
with ISO 9001. The US, Canada, and other countries have pushed to have the
next revision structurally aligned, as well as being brought up to date with
the 1994 version of ISO 9001. Subcommittee 2 addressed this issue in its
opening plenary session, voted to produce an aligned version, and succeeded
in advancing the aligned version to Draft International Standard status in
the closing plenary.
"In other activities, agreement was reached cooperatively among the TC
Officers Group, the TC Chairman's Advisory Group, and Subcommittee 2
regarding key organizational arrangements for producing in a sinngle working
group a combined and integrated revision of the standards ISO 8402 and ISO
9000-1. Subcommittee 2 Working Group 10 at London completed work on
recommendations for the portions of ISO 9000-1:1994 that are to be
incorporated into the combined standard.
"Subcommittee 2 Working Groups 11, 12 responsible for ISO 9001, ISO 9004-1
revisions respectively, completed work on the specifications for revision of
these documents, and recommendations for revising them as a consistent pair
of standards.
"Subcommittee 3 Working Group 7 also met in London. This group is
responsible for revising the auditing standards ISO 10011, Parts 1, 2, 3.
Significant progress was made.
"Prepared by Donald W. Marquardt, Chair, US TAG to TC176, 96 July 5"
---------------------------------------------------------
Dennis R. Arter, "The Audit Guy" -->NEW E-MAIL ADDRESS<--
Columbia Audit, 6951 W Grandridge, Kennewick, WA 99336
509/783-0377, fax/783-1115, internet: arter@quality.org
------------------------------
End of ISO 9000-3 Digest V1 #19
*******************************