ISO 9000-3 Digest Thursday, 1 August 1996 Volume 01 : Number 020
In this issue:
Tools, ISO 9000 and CM
re: QUALITY.ORG Website Downtime
ISO/DIS 9000-3
RE: Tools, ISO 9000 and CM
"ISO 9000 for Small Businesses"
"Inappropriate decision by ISO committee
BOUNCE iso9000-3@quality.org: Non-member submission from [tesseract@avnet.co.uk (Elliott Manley)] (fwd)
subscribtion
help
help
[none]
Anybody Need a Job in SQA?
Re: ISO/DIS 9000-3
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From: Susan Dart
Date: Thu, 18 Jul 1996 17:46:56 -0700
Subject: Tools, ISO 9000 and CM
I'm seeking some expert advice, ideally from ISO 9000 certifiers.
My simple understanding of ISO 9000 (and its pieces) regarding configuration
management (CM) is that: document what you do and do what you document.
Now, what does "document" actually mean? For instance, if a company has a
powerful CM tool that automates all their CM processes, is it enough that
that process is captured in the tool? Does that satisfy the "document"
criteria? That is, if the entire CM process is visible by looking at the
tool (its commands, interface, lifecycle drawings, etc.) is this enough?
Or, does the company have to have an additional document (such as a CM Plan)
that physically documents the entire process?
Thanks for your feedback
Susan Dart
- ---------------------------------------------------------------------
Susan Dart, President | Business: +1 (714) 224-9929
Dart Technology Strategies | Fax: +1 (714) 759-8349
1280 Bison, Suite B9-510 | Home: +1 (714) 759-7573
Newport Beach, CA. 92660 | Email: sdart@earthlink.net
------------------------------------------------------
| Configuration management and technology-based |
| process improvement solutions |
------------------------------------------------------
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From: "Bill Casti, CQA (Moderator)"
Date: Thu, 18 Jul 1996 23:55:17 -0400 (EDT)
Subject: re: QUALITY.ORG Website Downtime
(This message is being sent to all lists supported at QUALITY.ORG. If you
belong to more than one of those lists, you will receive duplicate
copies. There is no easy way to avoid that, so accept my apology and
throw away the extras.)
- ---------
The QUALITY.ORG WWW server (not the email lists or email itself) will be
offline for about a day, while we relocate the machine that supports it.
We regret that you will not be able to access the webpage during that
time, but it's time to move the server to its new home.
Thanks.
Bill
==============================================================================
Bill Casti, CQA Email: help@quality.org
Domain Owner Pager: +1 800 604 6149
QUALITY.ORG Fax: +1 703 716 0479
- ------------------------------------------------------------------------------
QUALITY RESOURCES ONLINE at: http://www.quality.org/qc
==============================================================================
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From: Bob Marshall
Date: Fri, 19 Jul 1996 18:20:28 EDT
Subject: ISO/DIS 9000-3
ISO/TC176/SC2 met during the week of 24-28 June, in London.
During that week, SC2/WG17 continued it's work in revising ISO
9000-3, to update that guideline standard, to make it
consistent with ISO 9001:1994, and to incorporate
improvements, reflecting advancements in the software quality
assurance and software engineering industry since the
publication of the original standard in 1991.
A major issue which had arisen during this revision work,
concerned the structure of the document. Nine countries had,
as part of their response to the second committee draft
(ISO/CD 9000-3.2) ballot, requested a change, to align ISO
9000-3 with ISO 9001. Both Canada and France submitted a
document which had such an alignment (i.e., the guidance was
provided on a clause-by-clause basis, matching ISO 9001:1994)
but was technically identical to ISO/CD 9000-3.2. At the
opening plenary, the TC176/SC2 member countries decided in
favour of the 9001-aligned version.
By week's end, the working group satisfactorily addressed the
87 pages of comments that had been submitted against the CD.
In contrast to previous meetings, this meeting was noteworthy,
in that clear and solid consensus was achieved. The resultant
document has reached a higher level of maturity and stability,
and this was reflected by the approval, at the SC2 closing
plenary, of the resolution to advance the document to Draft
International Standard (DIS).
Since ISO policy dictates that DIS documents are distributed
in English and French, it is expected that there will be
several months delay, before the DIS is translated and
available for ballot. The ballot period will be five months.
Upon successful completion of the DIS stage, there remains
only the Final Draft International Standard stage (FDIS), for
a further two month ballot then, upon acceptance, publication
as an approved International Standard.
Bob Marshall
Tony Morgan
Co-conveners, ISO/TC176/SC2/WG17
------------------------------
From: calafut@epix.net (George J. Calafut)
Date: Mon, 22 Jul 96 08:53:25 PDT
Subject: RE: Tools, ISO 9000 and CM
<>
Susan,
The objective of CM is control of the product and its component parts
throughout its lifecycle.
You can rely on your tool to demonstrate control of successive versions
of the product, control of variants for different platforms, change
notification, change authorization, doc control, traceability, process flow,
etc. No additional document is needed.
Other documents may be needed to cover the setup, configuration and
maintenance of the tool itself, security, CM training, CM control of
specs, etc. if these are not captured by your tool.
Remember that an auditor is looking for objective evidence to
demonstrate compliance with the ISO standard. It is not necessary to
duplicate evidence captured by a tool somewhere else, e.g. a plan. Your
CM system, however, should address all elements of the standard.
Regards,
George J. Calafut
Registered TickIT Auditor
------------------------------
From: gregory_gogates@Merck.Com (Gregory Gogates)
Date: Mon, 22 Jul 1996 11:17 -0500 (EST)
Subject: "ISO 9000 for Small Businesses"
Return-Path:
Date: Sun, 21 Jul 1996 18:16:00 +0200
From: "Nagano, Juichi"
To: "'Listserv-guide25'"
Subject: "ISO 9000 for Small Businesses"
"ISO 9000 for Small Businesses"
(ISO 9000 made easy for small businesses)
ISO has just published a new Handbook giving advice in plain language for
small businesses on the interpretation of the ISO 9000 standards and the
implementation of a quality system.
ISO 9000 for Small Businesses (ISBN 92-67-10238-9) is available for the
moment in English only, although several national members of ISO
(International Organization for Standardization) intend translating it (such
as into French). The book, 128 pages, A5 format, ring binder, can be
obtained from ISO members and from the ISO Central Secretariat at 48.5 Swiss
francs, at the following:
ISO Central Secretariat
1, rue de Varembe
Case postale 56
CH-1211 Geneve 20, Switzerland
Telephone: + 41 22 749 01 11
Telefax: + 41 22 733 34 30
Internet: CENTRAL@ISOCS.ISO.CH
The new Handbook has been prepared under the auspices of ISO Technical
Committee ISO/TC 176, Quality management and quality assurance, which is
responsible for developing and maintaining the ISO 9000 family of
International Standards. It was developed by the Small Business Task Group,
an ad hoc group of experts of ISO/TC 176 Subcommittee SC 2, Quality systems,
and has been endorsed for publication by both SC 2 and ISO/TC 176.
The Handbook which is subtitled What to do Advice from ISO/TC 176 is
not a normative document and is not, therefore, an additional standard of
the ISO 9000 family. It is informative in intent and status, and seeks to
provide advice. The book s authors say that much of this advice will also be
relevant to larger organizations, although they caution that the features of
small businesses on which that advice is based may not exist in larger ones.
For the purposes of the Handbook, a small business is not a matter of the
number of people it employs, but rather a philosophy of the way it is run.
(Simple and direct)
With only a few people involved, communications can be simple and more
direct, the authors state. Individuals are expected to undertake a wide
variety of tasks within the business. Decision-making is confined to a few
people (or even one).
Explaining the background to the Handbook, the authors state: Most
businesses have some problems with putting a quality system in place. In a
small business these problems are potentially greater due to:
? minimal available resources:
? difficulty in understanding and applying the standards; and
? costs involved in setting up and maintaining a quality system.
This Handbook gives guidance to a small business on putting an ISO 9000
quality system in place. It explains how quality system standards apply to
the small business sector and also explains the requirements of such
standards. However, this advice does not set any requirements, or add to, or
otherwise change the requirements of the standards.
Addressing the small business manager, the authors point out that
implementing a quality system costs time and money and should, therefore, be
looked at in the same way as any other investment.
For it to be viable, you have to be able to achieve a return for your time
and effort, through improvements in marketability and/or internal
efficiency. Your decisions at the early stages of introducing/developing
your quality system will have a major influence in these areas.
Avoiding mistakes at an early stage is essential and an aim of this
Handbook is to give you a better understanding of what you have to do and
what you don t need to do.
(Seeking confidence)
The first section demystifies what an ISO 9000 quality system is. It says
that customers in both public and private sectors may seek the confidence
which comes from knowing potential suppliers operate a quality system. A
small business which has a quality system may therefore be able to compete
on the market and bid for contracts on the same basis as larger competitors.
Quality systems are not just for big companies, the authors say. Since
quality systems are about how the business is managed, they can be applied
to all sizes of companies and to all aspects of management, such as
marketing, sales and finance, as well as the basic business.
The authors point out, All businesses, large and small, already have an
established way or system of doing business. In a small business, the
likelihood is that the system is quite effective, but informal and probably
not documented. Quality system standards identify those features which can
help a business consistently meet its customers requirements. They are not
about imposing something totally new.
Quality systems are about evaluating how and why things are done, writing
down how things are done and recording the results to show they were done.
And the authors go on to give the following advice to small business
managers: Quality systems should not result in excessive bureaucracy or
paperwork or lack of flexibility. Remember all businesses already have a
management structure and this should be the basis on which the quality
system is built.
You may find that you are already carrying out many of the requirements
included in these standards but have not recorded how. Changes or additions
should be made only if they are necessary to meet the requirements of the
standard or are otherwise helpful to the business.
The section on quality systems is followed by one which gives the small
business manager practical advice on how to get started with the
introduction of an ISO 9000-based quality management system into the
organization.
The main part of the book is devoted to guidance on the three quality
assurance models ISO 9001, ISO 9002 and ISO 9003 against which quality
systems can be assessed, by the business itself, its customers, or an
independent registrar who then issues an ISO 9000 certificate .
(Concrete examples)
The Handbook includes the actual text of the quality system requirements of
ISO 9001, each requirement being followed by an explanation in plain
language, often with concrete examples relevant to small businesses.
The annexes to the main text include a detailed sample methodology for
implementing a quality system in a small business, which goes from a
consideration of the way the business is run at present, through setting up
the quality system, to its improvement.
An annex giving a concise description of certification (also known as
registration ) of a quality system completes ISO 9000 for Small Businesses.
The Chairman of ISO/TC 176, Mr. R.N. Shaughnessy, has paid tribute to the
Small Business Task Group for its work in developing this Handbook and he
stated: ISO/TC 176 wishes to acknowledge the dedication and commitment of
Mr. John R. Owen, of Standards Australia, demonstrated by his excellent
leadership of this project.
The text of ISO 9000 for Small Businesses is the copyright of ISO.
Reproduction of the full text or of extracts for any purposes, including for
use in conference presentations or in training material (including in-house
training programmes) requires the permission of ISO. Anyone wishing to
reproduce all or part of this Handbook should first contact ISO Central
Secretariat.
------------------------------
From: tesseract@avnet.co.uk (Elliott Manley)
Date: Mon, 22 Jul 1996 23:59:58 +0100
Subject: "Inappropriate decision by ISO committee
"I find the decision to revise ISO 9001-3 by TC176/SC2 committee, to make
it follow the same section numbering as ISO 9001, quite inappropriate for
the needs of software practioners....[it will] irritate and
increase cynical tendencies." writes Shoaib Qureshi of Philips Research Labs.
Visit the letters pages of Quality in Computing to read Qureshi's
objections in full.
http://www.avnet.co.uk/SQM/
------------------------------
From: "Bill Casti, CQA (Moderator)"
Date: Tue, 23 Jul 1996 08:48:04 -0400 (EDT)
Subject: BOUNCE iso9000-3@quality.org: Non-member submission from [tesseract@avnet.co.uk (Elliott Manley)] (fwd)
NOTE: Respond only to the poster's address (see below) and/or to the
list, not to me.
Thanks.
Bill
- ---------- Forwarded message ----------
Date: Mon, 22 Jul 1996 19:00:35 -0400
To: ISO9000-3@quality.org
From: tesseract@avnet.co.uk (Elliott Manley)
Subject: "Inappropriate decision by ISO committee
"I find the decision to revise ISO 9001-3 by TC176/SC2 committee, to make
it follow the same section numbering as ISO 9001, quite inappropriate for
the needs of software practioners....[it will] irritate and
increase cynical tendencies." writes Shoaib Qureshi of Philips Research Labs.
Visit the letters pages of Quality in Computing to read Qureshi's
objections in full.
http://www.avnet.co.uk/SQM/
------------------------------
From: christ@copa.rio.com.br (Marcia da Silva Christ)
Date: Wed, 24 Jul 1996 13:03:26 -0300
Subject: subscribtion
subscribe iso9000-3
------------------------------
From: christ@copa.rio.com.br (Marcia da Silva Christ)
Date: Fri, 26 Jul 1996 12:35:23 -0300
Subject: help
info refcard
------------------------------
From: christ@copa.rio.com.br (Marcia da Silva Christ)
Date: Fri, 26 Jul 1996 16:14:11 -0300
Subject: help
info refcard
------------------------------
From: Lee Stewart
Date: Mon, 29 Jul 1996 14:40:27 -0400
Subject: [none]
Hi Sports Fans,
I am attempting to locate a better Software Quality Assurance Management
position/opportunity!
Does anyone have a line on any openings in the Software QA Management area?
Sincerely,
Lee Stewart
stewart@arstpa.com
------------------------------
From: Lee Stewart
Date: Thu, 1 Aug 1996 19:29:39 -0400
Subject: Anybody Need a Job in SQA?
>X-POP3-Rcpt: mls@linux1.arstpa.com
>Return-Path: RCIALO@nms.com
>Date: Thu, 01 Aug 1996 08:45:43 -0400
>From: Rich Cialone
>To: stewart@tpa1.arstpa.com
>Subject: Request your help
>Content-Disposition: inline
>
>Dear Mr. Stewart:
>
>My firm is looking for a few software QA specialists. The positions are
>located in Allendale, NJ and Bothell, WA. I was wondering if you knew
>of any interested candidates. The salaries are in the $40's or $50's,
>depending on experience. I've included a copy of a recent ad we ran.
>Please pass it along to anyone you think would qualify.
>
>Thanks for your help.
>
>Regards,
>
>Rich Cialone
>Nova MicroSonics
>__________________________
>
>SOFTWARE QA SPECIALISTS
>
>Nova MicroSonics, a subsidiary of Advanced Technology Laboratories
>(ATL), is a rapidly growing software company that develops
>client/server image management systems for use with medical
>ultrasound instrumentation.
>
>Join our team and work in a state-of-the-art development environment
>using industry-standard networked workstations. The positions are
>located in Allendale, NJ (an beautiful suburb just south of the NY Sate
>border), and in Bothell, WA.
>
>Serving as the primary QA representative of the project team, you will
>execute functional, performance and stress component and system test
>plans for a client/server GUI application; formulate test strategies for
>product releases; and develop and utilize innovative test tools that
>enhance and improve the effectiveness and efficiency of our SWQA
>process.
>
>Qualified candidates will have a demonstrated ability to develop both
>automated and manual test cases from functional and performance
>requirements; have a working knowledge of the software and validation
>life cycle; and a solid understanding of good testing methodologies.
>Desirable qualifications include GUI experience, client/server testing,
>knowledge of ISO9000 and FDA GMPs, hands-on experience developing
>and implementing test automation, and a BSEE or BSCS degree.
>
>We offer a congenial, team-oriented work environment with competitive,
>comprehensive benefits including 401(k), a flexible Paid Time Off (PTO)
>plan, and profit sharing. Relocation assistance is available. Interested
>candidates should send a resume (it would be very helpful if you would
>indicate either your salary history or preferences) to: Richard Cialone,
>Dept. O-801, Nova MicroSonics, 1 Pearl Court, Allendale, NJ
>07401-1610. Fax: 201-818-0273. E-mail: rcialo@nms.com
>
>
------------------------------
From: Lee Stewart
Date: Thu, 1 Aug 1996 21:36:35 -0400
Subject: Re: ISO/DIS 9000-3
- --=====================_838960476==_
Content-Type: text/plain; charset="us-ascii"
Hi Bob and Tony,
I am very interested in your activities. Please read on.
At 06:20 PM 7/19/96 EDT, you wrote:
>ISO/TC176/SC2 met during the week of 24-28 June, in London.
>-----SNIP-------
>By week's end, the working group satisfactorily addressed the
>87 pages of comments that had been submitted against the CD.
>-----SNIP-------
>The ballot period will be five months.
>Upon successful completion of the DIS stage, there remains
>only the Final Draft International Standard stage (FDIS), for
>a further two month ballot then, upon acceptance, publication
>as an approved International Standard.
>
>Bob Marshall
>Tony Morgan
>Co-conveners, ISO/TC176/SC2/WG17
>
Dear Sirs,
I was a member of the First Space Shuttle Launch Team. I have been involved
in Software Quality Assurance, Software Configuration Management and
Software Development Management for over seventeen years.
At the invitation of NASA Headquarters, Washington, D.C., I participated in
the Software Management Assurance Program which resulted in the development
and implementation of the first NASA Agency-wide software development
oriented policies. Additionally, I wrote the first draft of the software
policies and procedures for the Space Shuttle at Kennedy Space Center in the
early 1980's. I am currently employed by a software development company
which has recently been certified as ISO9000 and ISO9001.
I am extremely interested in participating and contributing where I may in
any efforts to refine the ISO standards which address Software Developement
and Information Technologies. I am particularly interested in assisting in
"Process Management" definitions and methods.
My resume home page can be viewed at:
http://vector.casti.com/casti/colleagues/lee-stewart.html
The attached "stewart.txt" file contains my resume.
Please send e-mail messages regarding any tasks in which I may participate to:
stewart@arstpa.com
Sincerely,
Lee Stewart
Software Quality Assurance Manager
Automation Research Systems, Ltd.
1000 N. Ashley Dr., Suite 800
Tampa, FL 33602
W: (813) 228-8711
stewart@arstpa.com
- --=====================_838960476==_
Content-Type: text/plain; charset="us-ascii"
Content-Disposition: attachment; filename="STEWART.TXT"
LEE STEWART
2710 Belle Chase Circle
Tampa, FL 33634
H: (813) 881-9593 (machine)
e-mail: stewart@arstpa.com
HTML Resume URL: http://vector.casti.com/casti/colleagues/lee-stewart.html
__________________________________________________________________________________
PROFESSIONAL SUMMARY
This seasoned and flexible management professional has responded to challenging assignments in
software quality assurance, software/hardware configuration management, systems analysis & design,
contract proposal preparation, training design & presentation, as well as marketing, sales, and project
management for blue chip companies.
Functional skills encompass executive and customer liaison, customer service, strategic planning,
marketing analysis, contractual negotiations, systems analysis, technical writing, seminar design and
presentation, communications, problem solving, and operations.
__________________________________________________________________________________
CAREER CHRONOLOGY
Automation Research Systems, Ltd., Tampa, FL - Software Quality Assurance Manager
Established and implemented the software quality assurance and software configuration
management process within the Tampa facility of ARS, Ltd.. This SQA & SCM function was
designed to be compliant with ISO 9000. Additioinally, designed and implemented a custom
software development process management system in the
ORACLE/UNIX/NOVELL/WINDOWS environment. An overview is located at:
http://www.arstpa.com/acvs.html
American Software Quality Associates, Inc., Tampa, FL - Consultant,
One of a select group of consultants invited to participate in the NASA Software Management
Assurance Program (SMAP), sponsored by NASA Headquarters, Washington, D.C.. Attended
National Conferences and participated in workshops, assisting in the definition and refinement of
NASA Software Management Policies for the NASA Agency. Lectured at NASA Space
Centers, on sub-contract to NASA Headquarters, Washington, D.C., to promote the
establishment of a consistent NASA agency-wide understanding of software management
methodologies and techniques. Provided training classes in software development management,
software quality assurance and software configuration management in both DOD and NASA
environs.
Sr. Management Consultant specializing in servicing client organizations in the areas of
Software Development Management, Software Quality Assurance and Software Configuration
Management. Specializing in full scale start-up activities of Software Quality Assurance &
Software Configuration Management including policies, procedures and organizations in the
DOD and NASA contractor communities.
LEE STEWART Page 2 of 3
CAREER CHRONOLOGY (continued)
GOULD Systems and Simulation Division, Tampa, FL - SQA Manager,
Hired by Gould to establish Software Configuration Management and Software Quality
Assurance organizations, policies and procedures for their new Tampa location.
Lockheed Space Operations Company, Kennedy Space Center, FL -
Sr. Management Systems Analyst
Member of Technical Staff (MTS) for the Director of Management Information Systems, as one
of five Sr. Management Systems Analyst responsible for project management, strategic planning
and systems analysis. This MIS organization exceeded 250 personnel and was responsible for all
Space Shuttle related MIS systems at Kennedy Space Center.
Personally responsible for user group requirements gathering, coordination of further systems
analysis, comparative systems analysis, resource estimations, cost estimations, design,
implementation, customer negotiations and liaison activities with senior management.
Chaired/Coordinated team activities with representatives from other contractors (e.g. Rockwell,
EG&G, Martin Marietta, etc.); as well as with NASA & USAF customer representatives.
Rockwell International, Kennedy Space Center, FL - Configuration Management Specialist
Team Leader for Management Information Systems Assessment Team
Assigned the Lead Position for the MIS Assessment Team, as a part of Rockwell's Shuttle
Processing Contract (SPC) Proposal Team effort. Proposal Team Member for a period of two
years, during competition for the $2.5 Billion dollar contract. The MIS Assessment team
compiled information on over 150 MIS systems on Kennedy Space Center which were used in
direct support of the Space Shuttle Program.
Senior Configuration Management Analyst
One of two senior staff members reporting to the Manager of Configuration Management in a
CM organization of 80 personnel. Performed research, marketing, analysis, proposal
preparation, cost estimates, and resource requirements analysis regarding CM & QA functions.
Participated in contract negotiations with NASA/USAF customer representatives. Performed
System Analysis for the integration of configuration status accounting MIS applications in direct
support of the Space Shuttle Program for hardware and software configuration items.
LEE STEWART Page 3 of 3
CAREER CHRONOLOGY (continued)
Rockwell International, Kennedy Space Center, FL - Configuration Management Specialist
Software Control - Lead.
Member of the First Space Shuttle Launch Team. Prepared the proposal for the establishment of
Software Configuration Management and Software Quality Assurance contractual requirements.
Upon contractual acceptance by NASA, promoted to the Lead position to develop related
policies, procedures, management information systems and organizations. Hired, trained, and
provided work direction to four people initially; this grew to 27 software quality assurance and
software configuration management personnel responsible for over 90 Million lines of source
code used in the Launch Processing System and for the Flight Software on-board the Shuttle.
Harris Corp., Melbourne, FL - Configuration Management Analyst
Chaired the hardware Configuration Control Board for the Tracking & Data Relay Satellite
System Antenna System manufactured by Harris Corporation on sub-contract to TRW.
Established Software Configuration Management policies and procedures for this Division of
Harris Corporation.
Sperry-Univac, Oldsmar, FL - Configuration Management Analyst
Chaired the Change Control Board for the Navy UYK-20 mini computer.
__________________________________________________________________________________
EDUCATION: B.S. Business Management, University of Tampa, 1979, Minor: Economics.
Undergraduate work in Electrical Engineering.
Certified Novell Administrator (CNA).
Seventeen Computer Programming Languages.
AWARDS: Achievement Award, Department of Labor, "For demonstrated perseverance and
resilience in achieving your scholastic and career goals in spite of seemingly
overwhelming obstacles.", 1995.
Certificate of Achievement, PIC Council, Hillsborough County, 1995.
Space Transportation System Design, Development, Test and Evaluation
Achievement Award; Rockwell International Space Shuttle Launch Operations
Division, 1983.
First Shuttle Flight Achievement Award; NASA 1981.
LISTING: "Who's Who In Aviation and Aerospace: U.S. Edition"; 1983
- --=====================_838960476==_--
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End of ISO 9000-3 Digest V1 #20
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