ISO 9000-3 Digest Saturday, 5 October 1996 Volume 01 : Number 025
In this issue:
Re: Quality Handbook
Re: Quality-Handbook
ISO 9000 Claims Ruled Untrue
Re: Quality-Handbook
Re[6]: Guidelines ... [ref.inspection bibliog.]
RE: Re[4]: Guidelines ... protocol
NIST Withdrawing 32 FIPS -- The sky is starting to fall ...
Employment: QA Manager
Is software different?
ANNOUN: New Prentice Hall PTR book
re: SQA Engineer Needed (fwd)
Re: I'm seeking new employment in Wash DC Metro area
----------------------------------------------------------------------
From: dbarnes@cix.compulink.co.uk (Dave Barnes)
Date: Wed, 11 Sep 96 19:12 BST-1
Subject: Re: Quality Handbook
> Dear subscribers,
>
> does anybody of you have experience in writing a quality
> handbook which ist oriented on iso 9000-3 and does anybody
> knows a good guidance for implementing a quality system?
>
> The most quality handbooks are oriented on iso 9001 (20
> quality system elements).
>
> Regards
> Thomas Nolte
> noltet.mt-consult.da@t-online.de
Thomas,
I prefer to see a Quality Manual and Quality System which is
based on the processes used by the organisation - no matter
what business the organisation is in.
I think that the breakdown into the clauses of ISO9001 or
ISO9000-3 produces a Quality System which is extremely
difficult to use and maintain. The customer for a Quality
System is the people working in the organisation - *not* the
external auditor or the QA department.
When I am auditing, I have no limits (apart from those in the
scope statement). All the clauses of the standard are
applicable to *every* task in *every* part of the organisation
(no matter what the QM tries to tell me :-) ).
Dave Barnes
"My views not my employer's - and they may change at short
notice in the light of more experience"
------------------------------
From: alicek@spc.ca (Alice Kloosterboer)
Date: Wed, 11 Sep 1996 13:19:47 -0700
Subject: Re: Quality-Handbook
I'm glad to hear that you are looking for a Quality Manual alining with ISO
9000-3, as opposed to the 20 elements of ISO 9001.
I am of the opinion that a company will have a more workable system if their
Quality Systems Documentation is based upon the processes that exist in
their company. Most software development organizations do not have an
organizational structure nor processes that line up nicely with ISO 9001.
At the Software Productivity Centre, I helped develop one of our products,
ISOplus, which is a complete sample set of Documentation (Quality Manual and
Procedures). It is quite useful to get you started, especially if you
haven't had to opportunity to see what documentation other companies have.
If you have more specific questions, please email me (alicek@spc.ca) or if
you want info on ISOplus email (tools@spc.ca).
.....Alice Kloosterboer (SPC)
THOMAS WRITES:
>does anybody of you have experience in writing a quality handbook which is
>oriented on iso 9000-3 and does anybody knows a good guidance for implementing
>a quality system?
>
>The most quality handbooks are oriented on iso 9001 (20 quality system
>elements).
======================================================================
Alice Kloosterboer _/_/_/_/ _/_/_/_/ _/_/_/_/
Senior Software Engineer _/ _/ _/ _/
Phone: (604) 662-8181 Ext. 104 _/_/_/_/ _/_/_/_/ _/
Fax: (604) 689-0141 _/ _/ _/
Email: alicek@spc.ca _/_/_/_/ _/ _/_/_/_/
WWW: http://www.spc.ca/ Software Productivity Centre
Vancouver, CANADA
======================================================================
------------------------------
From: tesseract@avnet.co.uk (Elliott Manley)
Date: Wed, 11 Sep 1996 22:26:11 +0100
Subject: ISO 9000 Claims Ruled Untrue
The Advertising Standards Authority has upheld a complaint that the British
Standards Institution has been untruly claiming that international quality
standard ISO 9000 improves productivity.
This means the productivity claim can no longer be made advertisements in
UK newspapers, magazines or on posters.
The complainant was John Seddon, a long-time opponent of ISO 9000. Relying
on his own research, Seddon has taken the opportunity to launch a
blistering attack on the standard. "It has nothing to do with quality and
it actually damages productivity and competitive position", Seddon claims.
For the full text of Seddon's attack, visit the news pages of Quality in
Computing on http://www.avnet.co.uk/SQM/QiC/ This is where you will also
find BSI's reponse as soon as we receive it.
------------------------------
From: Doug Thiele
Date: Thu, 12 Sep 1996 08:07:24 +1000
Subject: Re: Quality-Handbook
At 18:20 11/09/96 +0100, you wrote:
>does anybody of you have experience in writing a quality handbook which ist
>oriented on iso 9000-3 and does anybody knows a good guidance for implementing
>a quality system?
Have a look at:
Modelling a Software Quality Handbook
ISBN 9979-9004-0-7
1991
It was produced by an Inter-Nordic group and is apparently available from
standards organisations in Iceland (how I got mine), Denmark, Finland,
Norway and Sweden.
regards
- --
Doug Thiele
Mincom Pty Ltd, Brisbane, Australia tel +61 7 3303-3139
doug@mincom.com fax +61 7 3303-3232
------------------------------
From:
Date: Thu, 12 Sep 1996 13:20 -0500 (EST)
Subject: Re[6]: Guidelines ... [ref.inspection bibliog.]
Thanks to George Kambic for the excellent WWWeb site cite. Especially
see the very extensive annotated bibliography:
http://www.ics.hawaii.edu/~johnson/FTR/Bib/bib-master.html#Johnson94
------------------------------
From: Michael Emeigh
Date: Thu, 12 Sep 1996 17:58:33 -0400
Subject: RE: Re[4]: Guidelines ... protocol
On Wednesday, September 04, 1996 1:10 PM, Mike Berens wrote:
(snip)
>> should we
>> broadcast a message or reply which was private (even if inadvertently
>> sent privately)?
Generally speaking, what I do when this happens is respond by private
E-mail first, asking the initiator of the message if it's OK to repost
publicly. I "never" post a private message (even if it's obvious that it
was intended for public consumption) without first making sure that it's
OK with the original poster; that's simply a matter of common courtesy.
Mike Emeigh
SW Test Engineer
NOMOS Corporation
mwe@nomos.com
------------------------------
From:
Date: Tue, 17 Sep 1996 20:36 -0500 (EST)
Subject: NIST Withdrawing 32 FIPS -- The sky is starting to fall ...
For full info and comment address see their WWWeb page ....
http://www.nist.gov/itl/div879/pubs/32-withd.htm
Is this the beginning of the end for Commerce Dept.?
------------------------------
From: "Daniels, Bev"
Date: Thu, 19 Sep 96 14:49:00 EDT
Subject: Employment: QA Manager
Applied Innovation Inc. has the following opening for a QA Manager in it's
Dublin, Ohio facility:
Description:
*Position reports to the President
*Manage a staff of 5 individuals
*Hardware & software design process quality
*Maintaining ISO-9001 registration
*Incoming and In-process Inspections for an electronic assembly line
*Supplier quality for purchased parts, subcontractor assembly houses, and
subcontracted hardware & software designs
*Field quality improvement
*Metrics development and reporting.
*Basic understanding of statistics and metrics
*Lead company wide quality improvement initiatives
Requirements:
*Strong team building, leadership and change management skills
*4 year technical degree. BSEE or BSCS preferred.
*A minimum of 8-10 years of experience as a Quality Engineer and Manager in
the electronics and/or telecommunications industry.
*Experience with ISO-9000 or other similar formal quality systems.
*Some combination of experience with Design quality (Hardware & Software)
and Manufacturing quality.
Some software background is a plus. Experience with Fagan's Inspection
methodology is definite plus. Experience with other six sigma type programs
would also be beneficial.
If you are interested in this position please respond to any of the
following:
email: larendaj@aiinet.com
fax: (614) 798-1770
mail: Applied Innovation Inc, 5800 Innovation Drive, Dublin, OH 43016
You may visit our corporate web site at http://www.aiinet.com to learn more
about Applied Innovation Inc.
------------------------------
From: David Morgan
Date: Wed, 25 Sep 96 13:04:00 PDT
Subject: Is software different?
A few weeks ago there was a discussion on whether software was
"different" and the example of a car was used. I've thought about this
and offer the comparison below for your comment. In summary the
development of a car and the development of software are very similar,
the manufacture of a car and the manufacture of software are somewhat
different.
1. CAR - System requirements e.g. passengers, top speed, fuel economy.
1. SW - System requirements, often involves hardware and software.
2. CAR - Identify and specify subsystems e.g. braking, fuel, engine,
cooling.
2. SW - Identify and specify hardware and software configuration items.
3. CAR - For each subsystem produce a high level design. Consider the
braking system. This could be disc brakes front and rear, pipes inside
the car thus not exposed underneath.
3. SW - For each software configuration item produce a high level
design.
4. CAR - For the braking subsystem produce a low level design. This could
include calculations of spring tension required to retract the brakes
after operation, the brake fluid reservoir size needed.
4. SW - Produce a low level design. This might include class diagrams,
data flow diagrams, state transition tables, buffer size calculations.
5. CAR - Draw the braking subsystem piece part and assembly drawings.
5. SW - Code.
6. CAR - Make the first braking subsystem in the model/prototype shop.
6. SW - Compile and link.
7. CAR - Test the braking subsystem (perhaps using a test harness).
7. SW - Unit test the software.
8. CAR - Iterate through steps 3 to 7 until the braking subsystem is
satisfactory.
8. SW - Iterate through steps 3 to 7 until the software configuration
item is satisfactory.
9. CAR - Integrate the braking subsystem with other subsystems and test
the system.
9. SW - Integrate the software configuration item with other
configuration items and test the system.
10. CAR - Iterate through steps 1 to 9 until the system is satisfactory.
10. SW - Iterate through steps 1 to 9 until the system is satisfactory.
At this point both the car and the software have been put together and
tested satisfactorily for the FIRST TIME. The process has been quite
similar. Step 11 introduces the major difference.
11. CAR - Manufacture lots of cars from the instructions in the piece
part and assembly drawings generated in step 5.
11. SW - Manufacture lots of software from the executable code generated
in step 6. e.g. disk copy or blow ROMs.
12. CAR - Test the car for manufacturing errors e.g. road test, visual
inspection of paint finish.
12. SW - Test the software for manufacturing errors e.g. CRC the disk,
checksum the ROMs.
Note: Verification (are we developing the car subsystem/software right)
and validation (are we developing the right car/software) can take place
throughout this process.
David Morgan
AWA Sydney Australia
dmorgan@awa.com.au
------------------------------
From: "Michael Tingey"
Date: Thu, 3 Oct 96 18:37:07 EDT
Subject: ANNOUN: New Prentice Hall PTR book
Dear Group Members,
This is to announce my recently released book entitled "Comparing ISO
9000, Malcolm Baldrige, and the SEI CMM for Software: A Reference and
Selection Guide". Please see the description below.
You can also visit the Prentice Hall WEB page at
http://www.prenhall.com/013/376269/37626-9.html
If this marker has moved then please try
http://www.prenhall.com
and do a search for 'tingey'.
**********************************************************************
COMPARING ISO 9000, MALCOLM BALDRIGE, AND THE SEI CMM FOR SOFTWARE:
A REFERENCE and SELECTION GUIDE.
**********************************************************************
**************************** SUMMARY *********************************
This book compares three Quality Management System Assessment
Methodologies, the Malcolm Baldrige National Quality Award(MBNQA,
1995), which was created by Public law in 1987 to promote the
improvement of quality in the United States; the International
Organization for Standardization 9000 (ISO 9000, 1994), a set of
quality standards whose purpose is to standardize quality systems
implemented by organizations; and the Software Engineering Institute
(SEI) Capability Maturity Model (CMM) for Software(Version 1.1), a
federally funded research and development center operated by Carnegie
Mellon University (Pittsburg, Pennsylvania, USA) under contract and
sponsorship by the United States Department of Defense.
Includes the following important features;
o Introduction to Total Quality Management and Quality Management
Systems
o Review of Quality Management System Assessment Models
o Detailed requirements for MBNQA, ISO 9001, and SEI CMM are provided
o Illustrations showing a comparison of the methodologies using the
author's unique Quality Management System Assessment Framework
o Detailed review which compares/contrasts each methodology's
requirements in relation to the corresponding requirements of the
other two methodologies
**********************************************************************
AUTHOR Tingey, Michael.
TITLE Comparing ISO 9000, Malcolm Baldrige, and the SEI CMM for
Software: A Reference and Selection Guide.
PUBL Prentice Hall PTR, Upper Saddle River, NJ 07458, USA.
NUMS ISBN # 013-376260-2.
PUB.DATE September 1996 ** PHONE ORDERS 800-643-5506
**********************************************************************
Sincerely,
Michael O. Tingey
IBM Corporation | Tel. : +1 607 752 1539
1701 North Street | Fax. : +1 607 752 3681
Endicott, New York 13760, USA | email: tingey@vnet.ibm.com
------------------------------
From: "Bill Casti, CQA (Moderator)"
Date: Thu, 3 Oct 1996 21:27:16 -0400 (EDT)
Subject: re: SQA Engineer Needed (fwd)
NOTE: Respond *only* to the poster's address (see below) or as
directed in the posting, NOT to the list address and definitely NOT to me.
Thanks.
Bill
- ---------- Forwarded message ----------
SQA Position Available
Software QA
Salary: $50K+ depending on experience
Knowledge of Department of Energy QA methods and NQA-2, part 2.7 preferred;
IEEE and DOD definitely considered. NQA-1, NQA-2, and/or NQA-3 QA
audit/survey/vendor qualification experience desired.
Duties will include review and audit of contractors' software quality programs,
including review of software baselines and data packages, and guiding
contractors in developing and implementing their software QA programs.
Successful candidate will work with a team of professionals in the quality
field and will be responsible for software quality program development, review,
and assessments. Work includes providing consulting and assistance for the
Carlsbad Area Office of the Department of Energy on the Waste Isolation Pilot
Plant (WIPP). This work includes interfacing with scientists at National
Laboratories on state of the art modeling and analysis activities in support of
the WIPP. Some travel required.
Relocation to Carlsbad, New Mexico area required. Relocation assistance
provided. One year minimum commitment required. Current contract is through
9/1998 with possible extensions.
Location: Carlsbad, NM
Cost of Living Index: 80/100
Mention this e-mail and send resume and salary requirements to:
E-mail
ctactask4@carlsbadnm.com
[put "SQA Resume" in the subject line, and use ASCII text
to ensure readability on our system.]
Paper
Jim Ziemba
Manager, Task 4 - Quality Assurance
CTAC
101 E. Mermod
Carlsbad, NM 88220
Phone: 505-234-3201 (please send resume before calling)
Fax: 505-234-3195
- ----------
==============================================================================
Bill Casti, CQA Email: help@quality.org
- Domain Owner, QUALITY.ORG Pager: +1 800 604 6149
- List Moderator, "TQM in Manufacturing and Service Industries"
- Chairman, Electronic Media
ASQC Section 0511 (Northern VA) Section Email: E-media@quality.org
- Senior Internet Systems Administrator, Federal Emergency Management Agency
- ------------------------------------------------------------------------------
Browse my homepage and resume at: http://www.casti.com/casti/Bill.html
- ------------------------------------------------------------------------------
QUALITY RESOURCES ONLINE at: http://www.quality.org/qc
==============================================================================
------------------------------
From: "Bill Casti, CQA (Moderator)"
Date: Sat, 5 Oct 1996 17:52:35 -0400 (EDT)
Subject: Re: I'm seeking new employment in Wash DC Metro area
Hello:
I'm Bill Casti. I've been supporting most of you for years, with
Quality-related email and email discussion lists. Now, I'm hoping you'll
be willing to help me out a bit, too. I'm looking for a new job. I stil
have my current job, but it's getting about time to move on to new
challenges and a new setting.
My professional activities website, along with resume and references, is at:
http://www.casti.com/casti/Bill.html
I'm currently the Internet and Firewalls System Administrator for a large
federal government agency, with my office at their HQ in downtown DC.
I've been managing Unix (SunOS and DEC Alphas) servers, running http, ftp,
gopher, CGI, etc. and I have some experience with WindowsNT, too. I'm also
trained as the administrator for the TIS Gauntlet Firewall system.
Additionally, I have 20+ years in QA/QC--including the design and
implementation of inspection programs and practices, and a few years as a
Quality Manager--and am a nationally Certified Quality Auditor for ISO9000
functions. And, I will be sitting for the national Certified Software Quality
Engineer (CSQE) exam on Oct. 19th. I can write Perl, HTML and other stuff,
too. I customarily work from home (I have a 24x7 T-1 into the house) one
or two days a week, and put in "face time" the other days. I would like
to be able to continue a similar schedule.
I'm looking for a similar permanent--or long-term (2 year min.)
contract--position. I just bought a house in Reston, so I'm not willing
to move my family or do a job that requires too much travel or home
absences right now. I will, however, be a panel member at the Computer
Law Conference in Los Alamos NM in January, as well as a
roundtable speaker for the Security Software Quality conference in DC in
January. I also do frequent presentations for Quality societies on
"Quality Resources on the Internet", in relation to my QUALITY.ORG domain.
If you can help or know of a position, please feel free to contact me
directly and/or to pass this URL and note on to your colleagues, friends
and favorite headhunters.
Thanks.
Bill
==============================================================================
Bill Casti, CQA Email: help@quality.org
- Domain Owner, QUALITY.ORG Pager: +1 800 604 6149
- List Moderator, "TQM in Manufacturing and Service Industries"
- Chairman, Electronic Media
ASQC Section 0511 (Northern VA) Section Email: E-media@quality.org
- Senior Internet Systems Administrator, Federal Emergency Management Agency
- ------------------------------------------------------------------------------
Browse my homepage and resume at: http://www.casti.com/casti/Bill.html
- ------------------------------------------------------------------------------
QUALITY RESOURCES ONLINE at: http://www.quality.org/qc
==============================================================================
------------------------------
End of ISO 9000-3 Digest V1 #25
*******************************