ISO 9000-3 Digest Friday, 14 March 1997 Volume 01 : Number 040
In this issue:
ANNOUNCEMENT About New Portable Address Domain!
a refutal to the ANNOUNCEMENT About New Portable Address Domain!
A serial mini-survey (No.2)
A serial mini-survey (No.3)
----------------------------------------------------------------------
From: "Bill Casti, CQA (Moderator)"
Date: Wed, 12 Mar 1997 21:03:52 -0500 (GMT-0500)
Subject: ANNOUNCEMENT About New Portable Address Domain!
Hello!
Most of you already know that Casti Consulting leases Portable Email
Addresses at our various domains, for $25.00 a year (per address).
We are pleased to let you know that Portable Addresses are now available
at our newly-registered ISOexperts.com domain, too!
You can read the whole spiel and review the list of available domains at the
QUALITY.ORG website
http://www.quality.org/qc
Thanks!
Bill
=============================================================================
Bill Casti, CQA Email: help@quality.org
- Domain Owner, QUALITY.ORG Pager: +1 800 604 6149
- List Moderator, "TQM in Manufacturing and Service Industries"
- Chairman, Electronic Media
ASQC Section 0511 (Northern VA) Section Email: E-media@quality.org
- Candidate for 1997-98 Chair-elect Position for Section 0511
- Senior Administrator, Internet Systems, Fed. Emergency Mgmt. Agency (FEMA)
- -----------------------------------------------------------------------------
QUALITY RESOURCES ONLINE at: http://www.quality.org/qc
=============================================================================
------------------------------
From: Dave Grummer
Date: Thu, 13 Mar 1997 14:08:48 +0900 (JST)
Subject: a refutal to the ANNOUNCEMENT About New Portable Address Domain!
You can get free E-mail addresses instead of paying $25 a month at either
http://www.juno.com or http://www.hotmail.com. It's absolutely free and
the only downside is that the way the free E-mail is payed for is by
sending you adversizements from your preference categories that you choose
from when you join the service. Basically to keep from getting any of
these advertizements just don't select any preferences and don't give
correct information when they ask for address telephone number and so on.
Good luck with the free E-mail and sorry Bill but you have to keep up with
the times paying for E-mail is so passe=;-)
Dave Grummer
Fusion Systems Japan,Inc.
No.2 Toshin Aobadai Bldg,9th Fl.
Aobadai,3-17-18 Meguro-ku,
Tokyo 153,Japan.
Tel : 011-81-3-5456-7561
Fax : 011-81-3-5458-4422
grummerd@fsj.co.jp
http://www.fsj.co.jp
On Wed, 12 Mar 1997, Bill Casti, CQA (Moderator) wrote:
> From: "Bill Casti, CQA (Moderator)"
>
> Hello!
>
> Most of you already know that Casti Consulting leases Portable Email
> Addresses at our various domains, for $25.00 a year (per address).
>
> We are pleased to let you know that Portable Addresses are now available
> at our newly-registered ISOexperts.com domain, too!
>
> You can read the whole spiel and review the list of available domains at the
> QUALITY.ORG website
>
> http://www.quality.org/qc
>
> Thanks!
> Bill
>
> =============================================================================
> Bill Casti, CQA Email: help@quality.org
> - Domain Owner, QUALITY.ORG Pager: +1 800 604 6149
> - List Moderator, "TQM in Manufacturing and Service Industries"
> - Chairman, Electronic Media
> ASQC Section 0511 (Northern VA) Section Email: E-media@quality.org
> - Candidate for 1997-98 Chair-elect Position for Section 0511
> - Senior Administrator, Internet Systems, Fed. Emergency Mgmt. Agency (FEMA)
> -----------------------------------------------------------------------------
> QUALITY RESOURCES ONLINE at: http://www.quality.org/qc
> =============================================================================
>
>
> To remove yourself from this list, address a message to: MAJORDOMO@QUALITY.ORG with only the words "unsubscribe iso9000-3" (without the quotes) in the BODY of your message.
>
------------------------------
From: Yingxu Wang
Date: Thu, 13 Mar 1997 10:01:40 -0800
Subject: A serial mini-survey (No.2)
Dear colleagues,
- - A Survey of Base Process Activities Towards Software Process Excellency
Attached please find the mini-survey No. 2.
Thank you very much!
Best regards,
Yingxu Wang
- ---------------------------------------------------------------------------
Research Centre for Systems Engineering | Email:wang_s@solent.ac.uk or
Southampton Institute | yingxu.wang@comlab.ox.ac.uk
Southampton SO14 0YN, UK | Tel: +44 1703 319773
In collaboration with IVF, IBM, and ESI | Fax: +44 1703 334441
- ---------------------------------------------------------------------------
***********************************************************************
Questionnaire 1: Base process activities on organization processes (2/4)
***********************************************************************
1.2 Organizational process
1.2.1 Organization process definition
14. (1.2.1.1) Define process goals
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): .................................................
15. (1.2.1.2) Identify current activities/responsibilities
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): .................................................
16. (1.2.1.3) Identify inputs/outputs
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): .................................................
17. (1.2.1.4) Establish organization's standard process
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): .................................................
18. (1.2.1.5) Document standard process
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): .................................................
19. (1.2.1.6) Report standard process
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): .................................................
20. (1.2.1.7) Define tailorability of standard process
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): .................................................
21. (1.2.1.8) Organisation level process coordination
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): .................................................
22. (1.2.1.9) Define entry/exit criteria of processes
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): .................................................
23. (1.2.1.10) Define control points/milestones
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): .................................................
24. (1.2.1.11) Identify external interfaces
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): .................................................
25. (1.2.1.12) Identify internal interfaces
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): .................................................
26. (1.2.1.13) Define quality records
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): .................................................
27. (1.2.1.14) Define process measures
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): .................................................
28. (1.2.1.15) Establish performance expectations
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): .................................................
1.2.2 Organisation process improvement
29. (1.2.2.1) Plan process improvement
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): .................................................
30. (1.2.2.2) Assess current process periodically
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): .................................................
31. (1.2.2.3) Identify improvement opportunities
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): .................................................
32. (1.2.2.4) Define scope of improvement activities
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): .................................................
33. (1.2.2.5) Prioritise improvement
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): .................................................
34. (1.2.2.6) Define measures of impact
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): .................................................
35. (1.2.2.7) Change the process
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): .................................................
36. (1.2.2.8) Pilot trial of new process
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): .................................................
37. (1.2.2.9) Assess new process
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): .................................................
38. (1.2.2.10) Document/confirm process improvement
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): .................................................
39. (1.2.2.11) Report/train new process
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): .................................................
------------------------------
From: Yingxu Wang
Date: Fri, 14 Mar 1997 10:42:29 -0800
Subject: A serial mini-survey (No.3)
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Thank you very much for your response!
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Dear colleagues,
- - A Survey of Base Process Activities Towards Software Process Excellency
Attached please find the mini-survey No.3.
Thank you very much!
Best regards,
Yingxu Wang
- ---------------------------------------------------------------------------
Research Centre for Systems Engineering | Email:wang_s@solent.ac.uk or
Southampton Institute | yingxu.wang@comlab.ox.ac.uk
Southampton SO14 0YN, UK | Tel: +44 1703 319773
In collaboration with IVF, IBM, and ESI | Fax: +44 1703 334441
- ---------------------------------------------------------------------------
***********************************************************************
Questionnaire 1: Base process activities on organization processes (3/4)
***********************************************************************
1.3 Customer services
1.3.1 Customer relations
40. (1.3.1.1) Obtain customer requirements
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ................................................
41. (1.3.1.2) Document customer requirements
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ................................................
42. (1.3.1.3) Define service procedures
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ................................................
43. (1.3.1.4) Understand customer expectation
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ................................................
44. (1.3.1.5) Define customer responsibility
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ................................................
45. (1.3.1.6) Keep customers informed
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ................................................
46. (1.3.1.7) Establish joint audits/reviews
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ................................................
47. (1.3.1.8) Prepare for customer audits/reviews
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ................................................
48. (1.3.1.9) Conduct joint management reviews
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ................................................
49. (1.3.1.10) Conduct joint technical reviews
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ................................................
50. (1.3.1.11) Support customer acceptance review
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ................................................
51. (1.3.1.12) Perform joint process assessment
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ................................................
52. (1.3.1.13) Regular interchange with customers
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ................................................
1.3.2 Customer support
53. (1.3.2.1) Identify operational risks
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ................................................
54. (1.3.2.2) Support software installation
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ................................................
55. (1.3.2.3) Perform operational testing
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ................................................
56. (1.3.2.4) Demonstrate software operation
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ................................................
57. (1.3.2.5) Resolve operational problems
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ................................................
58. (1.3.2.6) Handle user requests
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ................................................
59. (1.3.2.7) Document temporary work-around
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ................................................
60. (1.3.2.8) Monitor system capacity and service
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ................................................
61. (1.3.2.9) Train customer
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ................................................
62. (1.3.2.10) Establish product support
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ................................................
63. (1.3.2.11) Monitor performance
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ................................................
64. (1.3.2.12) Install product upgrades
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ................................................
- --------------60252F1B7042--
------------------------------
End of ISO 9000-3 Digest V1 #40
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