ISO 9000-3 Digest Tuesday, 18 March 1997 Volume 01 : Number 041
In this issue:
A serial mini-survey (No.4)
A serial mini-survey (No.4)
A serial mini-survey (No.5)
----------------------------------------------------------------------
From: Yingxu Wang
Date: Mon, 17 Mar 1997 11:11:58 -0800
Subject: A serial mini-survey (No.4)
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Dear colleagues,
- - A Survey of Base Process Activities Towards Software Process Excellency
Attached please find the mini-survey No.4.
Thank you very much!
Best regards,
Yingxu Wang
- ---------------------------------------------------------------------------
Research Centre for Systems Engineering | Email:wang_s@solent.ac.uk or
Southampton Institute | yingxu.wang@comlab.ox.ac.uk
Southampton SO14 0YN, UK | Tel: +44 1703 319773
In collaboration with IVF, IBM, and ESI | Fax: +44 1703 334441
- ---------------------------------------------------------------------------
***********************************************************************
Questionnaire 1: Base process activities on organisation processes (4/4)
***********************************************************************
1.3.3 Software/system delivery
65. (1.3.3.1) Define software replication procedure
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
66. (1.3.3.2) Define installation procedure
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
67. (1.3.3.3) Define delivery procedure
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
68. (1.3.3.4) Identify installation requirements
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
69. (1.3.3.5) Prepare site for installation
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
70. (1.3.3.6) Pack software package
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
71. (1.3.3.7) Deliver after conformance verified
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
72. (1.3.3.8) Document acceptance of software
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
73. (1.3.3.9) Deliver software on time
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
74. (1.3.3.10) Verify correct receipt
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
75. (1.3.3.11) Provide handling and storage procedures
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
1.3.4 Service evaluation
76. (1.3.4.1) SQA review with customers
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
77. (1.3.4.2) Feedback customer information
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
78. (1.3.4.3) Determine customer satisfaction level
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
79. (1.3.4.4) Compare with competitors
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
80. (1.3.4.5) Review customer satisfaction
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
81. (1.3.4.6) Record customer failure reports
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
- --------------75CA7C6559F4--
------------------------------
From: Yingxu Wang
Date: Mon, 17 Mar 1997 11:30:20 -0800
Subject: A serial mini-survey (No.4)
This is a multi-part message in MIME format.
- --------------7692374C5422
Content-Type: text/plain; charset=gb2312
Content-Transfer-Encoding: 7bit
***************************************
Thank you very much for your response!
***************************************
- --------------7692374C5422
Content-Type: text/plain; charset=gb2312
Content-Transfer-Encoding: 7bit
Content-Disposition: inline; filename="SURVEY34.TXT"
Dear colleagues,
- - A Survey of Base Process Activities Towards Software Process Excellency
Attached please find the mini-survey No.4.
Thank you very much!
Best regards,
Yingxu Wang
- ---------------------------------------------------------------------------
Research Centre for Systems Engineering | Email:wang_s@solent.ac.uk or
Southampton Institute | yingxu.wang@comlab.ox.ac.uk
Southampton SO14 0YN, UK | Tel: +44 1703 319773
In collaboration with IVF, IBM, and ESI | Fax: +44 1703 334441
- ---------------------------------------------------------------------------
***********************************************************************
Questionnaire 1: Base process activities on organisation processes (4/4)
***********************************************************************
1.3.3 Software/system delivery
65. (1.3.3.1) Define software replication procedure
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
66. (1.3.3.2) Define installation procedure
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
67. (1.3.3.3) Define delivery procedure
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
68. (1.3.3.4) Identify installation requirements
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
69. (1.3.3.5) Prepare site for installation
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
70. (1.3.3.6) Pack software package
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
71. (1.3.3.7) Deliver after conformance verified
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
72. (1.3.3.8) Document acceptance of software
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
73. (1.3.3.9) Deliver software on time
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
74. (1.3.3.10) Verify correct receipt
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
75. (1.3.3.11) Provide handling and storage procedures
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
1.3.4 Service evaluation
76. (1.3.4.1) SQA review with customers
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
77. (1.3.4.2) Feedback customer information
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
78. (1.3.4.3) Determine customer satisfaction level
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
79. (1.3.4.4) Compare with competitors
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
80. (1.3.4.5) Review customer satisfaction
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
81. (1.3.4.6) Record customer failure reports
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
- --------------7692374C5422--
------------------------------
From: Yingxu Wang
Date: Tue, 18 Mar 1997 10:37:49 -0800
Subject: A serial mini-survey (No.5)
This is a multi-part message in MIME format.
- --------------44EF1C2A481A
Content-Type: text/plain; charset=gb2312
Content-Transfer-Encoding: 7bit
***************************************
Thank you very much for your response!
***************************************
- --------------44EF1C2A481A
Content-Type: text/plain; charset=gb2312
Content-Transfer-Encoding: 7bit
Content-Disposition: inline; filename="SURVEY35.TXT"
Dear colleagues,
- - A Survey of Base Process Activities Towards Software Process Excellency
Attached please find the mini-survey No.5.
Thank you very much!
Best regards,
Yingxu Wang
- ---------------------------------------------------------------------------
Research Centre for Systems Engineering | Email:wang_s@solent.ac.uk or
Southampton Institute | yingxu.wang@comlab.ox.ac.uk
Southampton SO14 0YN, UK | Tel: +44 1703 319773
In collaboration with IVF, IBM, and ESI | Fax: +44 1703 334441
- ---------------------------------------------------------------------------
***********************************************************************
Questionnaire 2: Base process activities on engineering processes (1/5)
***********************************************************************
2. Software Engineering Processes
2.1 Software engineering methodologies
2.1.1 Software engineering modelling
82. (2.1.1.1) Aware state-of-the-art in software engineering
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
83. (2.1.1.2) Survey methodologies/technologies adopted external
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
84. (2.1.1.3) Evaluate life cycle model
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
85. (2.1.1.4) Evaluate prototyping model
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
86. (2.1.1.5) Evaluate OOP model
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
87. (2.1.1.6) Evaluate combined model
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
88. (2.1.1.7) Evaluate CASE model
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
89. (2.1.1.8) Integrate methodologies and tools into process
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
90. (2.1.1.9) Distinguish development category: system prototype/
new system/improved version
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
2.1.2 Reuse methodologies
91. (2.1.2.1) Determine organisational reuse strategy
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
92. (2.1.2.2) Identify reusable components
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
93. (2.1.2.3) Develop reusable components
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
94. (2.1.2.4) Establish reuse library
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
95. (2.1.2.5) Certify reusable components
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
96. (2.1.2.6) Integrate reuse into life cycle
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
97. (2.1.2.7) Propagate change carefully
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
2.1.3 Technology innovation
98. (2.1.3.1) Plan technology change
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
99. (2.1.3.2) Identify processes needed tech. change
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
100. (2.1.3.3) Identify/replace obsolete technology/process
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
101. (2.1.3.4) Select new technology
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
102. (2.1.3.5) Introduce new technology/metrics/process
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
103. (2.1.3.6) Pilot trial of new technology
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
104. (2.1.3.7) Incorporate trailed technology into current process
Importance in process: (least) [0] [1] [2] [3] [4] [5] (most)
Experience: Practised [ ] Not practised [ ]
Effectiveness: Yes [ ] No [ ]
Comments (if any): ..............................................
- --------------44EF1C2A481A--
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End of ISO 9000-3 Digest V1 #41
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