iso9000-3-digest Monday, June 16 1997 Volume 02 : Number 001
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Date: Mon, 14 Apr 1997 12:33:31 -0400 (EDT)
From: "Bill Casti (Moderator)"
Subject: re: QUALITY.ORG
NOTE:
All of you who address your list postings to "LISTNAME@vector.casti.com"
or who have your web browser bookmarked to: "http://www.casti.com/qc" are
advised that QUALITY.ORG has been moved to a separate server and is no
longer "aliased" to the CASTI.COM server. Although "redirect" files are in
place on the old server, you are requested to update your addressing
and/or bookmarks to reflect the correct addresses:
Email Lists: LISTNAME@quality.org (replace LISTNAME with the name of
your list)
URLs: http://www.quality.org
http://www.quality.org/qc will continue to work, too.
Thank you for your patience during this transition.
Regards.
Bill
=============================================================================
Bill Casti, CQA Email: help@quality.org
- Domain Owner, QUALITY.ORG Pager: +1 800 604 6149
- List Moderator, "TQM in Manufacturing and Service Industries"
- Chairman, Electronic Media
ASQC Section 0511 (Northern VA) Section Email: E-media@quality.org
- 1997-98 Chair-elect, Executive Board, ASQC Section 0511
- Senior Administrator, Internet Systems, Fed. Emergency Mgmt. Agency (FEMA)
- -----------------------------------------------------------------------------
Get Your New CyberQ Teeshirt now! See the Design at
http://www.quality.org/qc/html/teeshirts.html
=============================================================================
------------------------------
Date: Fri, 18 Apr 1997 17:40:45 -0400 (EDT)
From: "Bill Casti (Moderator)"
Subject: re: Glossary of Quality Terms
Hello all!
I'm trying to compile a glossary of Quality terminology, to put online at
QUALITY.ORG.
If you have contributions, please send both the TERM and the DEFINITION to
me. And, if you know of any online sites currently having such a
glossary--or the beginnings of one--please send me the complete URL.
Thanks.
Bill
=============================================================================
Bill Casti, CQA Email: help@quality.org
- Domain Owner, QUALITY.ORG Pager: +1 800 604 6149
- List Moderator, "TQM in Manufacturing and Service Industries"
- Chairman, Electronic Media
ASQC Section 0511 (Northern VA) Section Email: E-media@quality.org
- 1997-98 Chair-elect, Executive Board, ASQC Section 0511
- Senior Administrator, Internet Systems, Fed. Emergency Mgmt. Agency (FEMA)
- -----------------------------------------------------------------------------
Get Your New CyberQ Teeshirt now! See the Design at
http://www.quality.org/html/teeshirts.html
=============================================================================
------------------------------
Date: Tue, 22 Apr 1997 14:09:03 -0400 (EDT)
From: "Bill Casti (Moderator)"
Subject: re: Glossary of Quality Terms
Thank you! to all who have sent me your collections of terms, as well as
your favorite links to other sites having glossaries. I'm extremely
gratified by the participation following my request!
I have installed a page on the QUALITY.ORG website, entitled "Links to
Glossaries of Quality Terminology", which includes the links you've sent
me to date. I may not have time to compile the files you've sent until
after the Annual ASQC Qaulity Conference in Orlando May 5-7.
I hope you understand that QUALITY.ORG and its website is a volunteer
effort and it sometimes has to take a backseat to other tasks.
Please check out these outstanding glossary links, and keep the
information coming!
Thanks.
Bill
=============================================================================
Bill Casti, CQA Email: help@quality.org
- Domain Owner, QUALITY.ORG Pager: +1 800 604 6149
- List Moderator, "TQM in Manufacturing and Service Industries"
- Chairman, Electronic Media
ASQC Section 0511 (Northern VA) Section Email: E-media@quality.org
- 1997-98 Chair-elect, Executive Board, ASQC Section 0511
- Senior Administrator, Internet Systems, Fed. Emergency Mgmt. Agency (FEMA)
- -----------------------------------------------------------------------------
Get Your New CyberQ Teeshirt now! See the Design at
http://www.quality.org/html/teeshirts.html
=============================================================================
------------------------------
Date: Thu, 24 Apr 1997 12:58:36 -0400 (EDT)
From: "Bill Casti (Moderator)"
Subject: Safeware: Masterclass in Software Safety (fwd)
NOTE: If interested, please respond as directed in the posting, NOT to me.
Thanks.
Bill
- ---------- Forwarded message ----------
Date: Thu, 24 Apr 1997 08:01:35 -0400
From: Bill Gulland
To: iso9000-3@quality.org
Subject: Safeware: Masterclass in Software Safety
- --------------------------------------------------------
TITLE
Safeware: Masterclass in Software Safety
INSTRUCTOR
Professor Nancy Leveson, Boeing Professor of Computer Science and
Engineering,
University of Washington
GUEST SPEAKER
Professor Trevor Kletz, Department of Chemical Engineering, Loughborough
University of Technology
LOCATION
Cambridge University, UK
DATES
4, 5 and 6 June 1997
This course will be in two parts, which may be attended separately or
together.
PART 1 (Wednesday, 4 June 1997): Management of safety-critical software
projects
DESCRIPTION
This part of the masterclass will focus on the causes of accidents in
high-technology systems, the nature of risk when computers are used to
control hazardous systems, the role of humans in accidents and in
computer-based systems, accident models, and systems and software project
management issues such as organization, documentation, process and tasks.
Part 1 will be of broad interest to project and technical managers with
responsibility for safety-critical systems, as well as to practising
software and safety engineers.
PART 2 (Thursday and Friday, 5 and 6 June 1997): Technical aspects of
software safety
DESCRIPTION
Here the focus will be on the unique problems involved in building
safety-critical software and techniques that can be used to enhance the
safety of software-controlled systems. Emphasis will be on procedures and
techniques that are practical enough to be applied to projects today.
Real-project experiences with these techniques in different application
areas will be described.
Part 2 will be of particular interest to practitioners. Numbers will be
limited to encourage interaction. Attendance of Part 1 is recommended, but
not an essential pre-requisite for participation in Part 2.
ENQUIRIES
Safeware
Conference Contact
42 Devonshire Road
Cambridge
CB1 2BL
United Kingdom
Phone: (+44) 1223 323437
Fax: (+44) 1223 460396
Email: cc@confcon.demon.co.uk
------------------------------
Date: Sun, 27 Apr 1997 22:51:42 -0400 (EDT)
From: "Bill Casti (Moderator)"
Subject: AEA/ASQC Software Quality Seminar (fwd)
NOTE: If interested, use the contact information contained below. Do not
respond to the ISO9000-3 list or to me.
Thanks.
Bill
- ---------- Forwarded message ----------
What: AEA/ASQC ISO 9000 Curriculum Series Seminar
SOFTWARE QUALITY- An Intensive Introduction to ISO 9001 and ISO 9000-3
for Implementors and Auditors in Software Engineering Environments
Presented by Bill Deibler, Software Systems Quality Consulting
When: Wednesday, May 14, 1997 8AM-4:30PM
Who: Sponsored by the American Electronics Association
and the ASQC Santa Clara Valley Section
Where: Techmart Building
Menlo Park Room, 5th Floor
5201 Great America Parkway
Santa Clara, CA
This seminar discusses each clause of ISO 9001 in detail,
capturing the interrelationships among clauses and between ISO
9001 and the guidance in ISO 9000-3. It provides a range of
examples and proven compliance indicators that allow you to:
* Separate fact from fiction and distinguish common solutions
that may not fit your organization's needs, from ISO requirements.
* Identify software engineering practices that comply with
the standard
* Assess and plan for the impact of changes in
organization, methods, and technology
WHO SHOULD ATTEND:
ISO 9000 coordinators, quality system auditors, software engineering
management, and other key personnel who are following the ISO 9000-3
guidelines to implement a quality system that conforms to the
ISO 9000 models. Examples are drawn from software engineering
disciplines.
WHAT YOU WILL LEARN:
This seminar provides participants with the basic
understanding of ISO 9001 and ISO 9000-3 that they need to
guide their organizations up to and beyond registration:
- Gain management commitment
- Define the organizational requirements
- Establish an internal audit process that contributes to
the health and growth of the organization and its
members
- Identify corrective and preventive action as part of
standard business practices
- Leverage existing engineering practices to implement
design and management review
- Define ISO-compliant documentation and record-keeping
methods that:
* Minimize or eliminate paper
* Enhance the capability of the organization to
delivery quality software and support
* Support evolution and growth in development methods
- Avoid the common traps and misinterpretations that
consume time and effort without delivering any bottom-
line benefit to the organization
SEMINAR OUTLINE:
- ISO 9000 series of standards
* Background: guidelines and models
* Content: comparing ISO 9001 and ISO 9000-3
* Choosing an appropriate standard
- The process for obtaining and retaining registration
* The Registration Model
* Costs, time frames and responsibilities
* Roles and responsibilities
* Accreditation and registrar selection
- ISO 9001 and ISO 9000-3
* Understanding the guidance of 9000-3
* Requirements
* Design
* Verification and Validation
* Implementation
* Support
* Configuration Management
- Other models and programs
* TickIT and The SEI CMM(sm)
- Implementation: the practical application of the
standards and guidelines: The Implementation Model
- Demonstrating management commitment
* Corrective Action
* Internal audits
- Documentation: policies, procedures, and standards
- Maintaining registration through continuous
improvement
FOR FURTHER INFORMATION:
CALL MARY HEALY AT (408) 987-4229
FOR ENROLLMENT:
CALL (408) 987-4280 FAX (408) 986-1247
------------------------------
Date: 8 May 97 11:25:35 GMT
From: Zelda_J._Tolley@sedgwick.com
Subject: TickIt & IT Operations/Support
I am information security analyst working in the Operations Support dept of the
Operations division of an in-house Computer Services company in the UK.
We are currently investigation which quality initiatives are appropriate to our
business. Since I personally am chiefly concerned with Information Security, I
have looked at BS7799 (Code of Practice for Information security management) -
however this appears to be a set of standards albeit very comprehensive which
implies that procedures are required but is not a QMS system in itself. In the
Operations division, we are looking for a set of standards & accompanying
procedures to cover all our teams - Help Desk, Technical Support, day to day
Operations - backup, capacity planning, user administration etc.
Our development division is looking at TickIT but I am not sure whether it is
appropriate for our operations division - there is some mention in the TickIT
guide - under Software related service provision. We also have a copy of
PD0005 Code of Practice for IT service management (from BSI) - but this does
not cover everything we do.
Can anyone advise whether TickIT/ISO9000-3 is appropriate for an IT Operations
department - & whether there are any published guidelines or books.
Regards,
Zelda Tolley
e-mail: Zelda_J._Tolley@sedgwick.com
Sedgwick Group
Witham
Essex
UK
------------------------------
Date: Fri, 9 May 1997 11:41:37 -0400 (EDT)
From: "Bill Casti, CQA (System Administrator)"
Subject: Quality Week 97 (fwd)
NOTE: Respond *both* to the poster's address (see below the dotted line)
and to the list's posting address, OR as directed in the posting, but
definitely NOT to me.
Thanks.
Bill
- ---------- Forwarded message ----------
Date: Fri, 9 May 97 7:47:07 PDT
From: Margaret Kenny
To: quality@PUCC.PRINCETON.EDU
Subject: Quality Week 97
Re: 10th International Software Quality Week
San Francisco, California
27-30 May 1997
Only three weeks to Software Quality Week. Get Registered Now!
Following you will find the Technical Program.
Check out our web site at: http://www.soft.com
You can view the following info:
Technical Program
Speaker Abstracts and Bio's
Guided Tour of QW97
Exhibitors
Advisory Board
Conference Sponsors
Facility/Location
Hotel Information
San Francisco Page
You can register via phone, fax or web.
Sincerely,
Margaret Kenny
kenny@soft.com
QUALITY WEEK 1997 -- TECHNICAL PROGRAM -- SCHEDULE ORDER
T U T O R I A L S
Tuesday, 27 May 1997, 8:30 - 12:00 -- AM Half-Day Tutorials
Dr. Boris Beizer (Independent Consultant) "An Overview of Testing (TA)"
Mr. Robert V. Binder (RBSC Corporation) "Test Automation for Object
oriented Systems (TB)"
Mr. William J. Deibler & Mr. Bob Bamford (Software Systems Quality
Consulting) "Software Engineering Models for Quality: Comparing the SEI
Capability Maturity (CMM) to ISO 9001 (TC)"
Mr. Cem Kaner (Falk & Nguyen) "Software Related Law (TD)"
Mr. Tom Gilb (Independent Consultant) "Optimizing Software Inspections
(TE)"
Tuesday, 27 May 1997, 1:30 - 5:00 -- PM Half-Day Tutorials
Mr. John Musa (Consultant) "Applying Operational Profiles in Testing
(TF)"
Mr. Bob Poston (Aonix) "10X Testing: Automating Specification-Based
Testing (TG)"
Mr. Matthew Cooke (European Software Institute) "Introduction to SPICE
(ISO 15504 Software Process Assessment) (TH)"
Mr. Nicholas Zvegintzov (Software Management Network) "Testing for Year
2000 (TI)"
Mr. Michael Deck (Cleanroom Software Engineering, Inc.) "Cleanroom
Development: Formal Methods, Judiciously Applied (TJ)"
- - - - - - - - - - - - - - - - - - - - - - - - - - - -
T E C H N I C A L P R O G R A M
Wednesday, 28 May 1997, 8:30 - 10:00 -- KEYNOTE SESSION #1
Mr. John Seddon (Consultant) "In Pursuit of Quality: The Case Against
ISO 9000 (1P1)"
Prof. Dorothy Denning "Cyberspace Attacks and Countermeasures: How
Secure IS the Internet? (1P2)"
Wednesday, 28 May 1997, 10:30 - 5:00
Parallel Technical Tracks
TECHNOLOGY TRACK...
Prof. Antonia Bertolino & Martina Marre (IEI-CNR) "A General Path
Generation Algorithm for Coverage Testing (2T1)"
Mr. John Musa (Consultant) "Applying Operational Profiles in Software-
Reliablility-Engineered Testing (2T2)"
Dr. James R. Lyle & Dolores R. Wallace (National Institute of Standards
and Technology) "Using the Unravel Program Slicing Tool to Evaluate High
Integrity Software (3T1)"
Hugh McGuire, Prof. Laura K. Dillon & Y. S. Ramakrishan (University of
California, Santa Barbara) "Generating Trace Checkers for Test Oracles
(3T2)"
Mr. Victor Braberman & Ms. Martina Marre & Mr. Miguel Felder
(Universidad de Buenos Aires) "Testing Timing Behaviors of Real Time
Software (4T1)"
Mr. Joachim Wegener & Mr. Matthias Grochtmann (Diamler-Benz AG) "Testing
Temporal Correctness of Real-Time Systems by Means of Genetic Algorithms
(4T2)"
APPLICATIONS TRACK...
Ms. Jennifer Davis & Dr. Daniel Ziskin & Dr. Bryan Zhou (NASA Goddard
Space Flight Center) "The Challenge of Testing Innovative Science
Software on a Rapidly Evolving Production Platform (2A1)"
Mr. Plinio Vilela & Jose C. Maldonado & Mario Jino (DCA-FEEC-UNICAMP)
"Data Flow Based Testing of Programs with Pointers A Strategy Based on
Potential Use (2A2)"
Mr. Michael E. Peters (Digital Equipment Corporation) "Managing Test
Automation: Reigning in the Chaos of a Multiple Platform Test
Environment (3A1)"
Mr. Danny R. Faught (Hewlett Packard Company) "Experiences with OS
Reliability Testing on the Exemplar System (3A2)"
Mr. Taghi Khoshgoftaar (Florida Atlantic University) "Identifying
Fault-Prone Modules: A Case Study (4A1)"
Mr. Ram Chillarege (IBM) "Orthogonal Defect Classification (4A2)"
MANAGEMENT TRACK...
Mr. Kerry Zallar (Pacific Bell) "An Approach to Functional Test
Automation (2M1)"
Mr. John Hedstrom & Mr. Dennis J. Frailey (Texas Instruments) "Mastering
the Hidden Cost of Software Rework (2M2)"
Mr. Lech Krzanik & Dr. Jouni Simila (CCC Software Professionals Oy)
"Incremental Software Process Improvement Under "Smallest Useful
Deliverable" (3M1)"
Mr. Don O'Neill "National Software Quality Experiment, A Lesson in
Measurement (3M2)"
Mr. Paul Taylor (Fujitsu Software Corporation) "Workware & ISO 9000
(4M1)"
Ms. Ana Andres (Eurpoean Software Institute) "ISO-9000 Certification as
a Business Driver: The SPICE (4M2)"
QUICK-START TRACK MINI-TUTORIALS...
Mr. Tom Drake (NSA Software Engineering Center) "Managing Software
Quality -- How to Avoid Disaster and Achieve Success (2Q)"
Mr. Tom Gilb (Independent Consultant) "Making Contracts Testable (3Q)"
Mr. James Bach (STL) "How to be an Expert Tester (4Q)"
SPECIAL PANEL SESSION (5:00 to 6:00)...
Mr. Brian Lawrence (Chair), Cem Kaner, Tom Arnold, Doug Hoffman (Falk &
Nguyen) "Panel Session: Improving the Maintenance of Automated Test
Suites (4P)"
- - - - - - - - - - - - - - - - - - - - - - - - - - - -
Thursday, 29 May 1997, 8:30 - 12:00 -- KEYNOTE SESSION #2
Mr. Lawrence Bernstein (National Software Council) "Software Dynamics:
Planning for the Next Century (5P1)"
Prof. Dick Hamlet (Portland State University) "Keeping The "Engineering"
In Software Engineering (5P2)"
Thursday, 29 May 1997, 10:00 - 5:00
Parallel Technical Tracks
TECHNOLOGY TRACK...
Prof. Lee J. White & Khalil Abdullah (Case Western Reserve University)
"A Firewall Approach for the Regression Testing of Object-Oriented
Software (6T1)"
Dr. Daniel Jackson (Carnegie Mellon University) "Automatic Analysis of
Object Models (6T2)"
Ms. Dolores R. Wallace & Mr. Herbert Hecht (National Institute Of
Standards & Technology) "Error Fault and Failure Data Collection and
Analysis (7T1)"
Prof. William Howden (University of San Diego) "Partial Statistical Test
Coverage and Abstract Testing (7T2)"
Mr. Huey-Der Chu & Prof. John E. Dobson (University of Newcastle upon
Tyne) "An Integrated Test Environment for Distributed Applications
(8T1)"
Mr. Fraser Macdonald & James Miller (University of Strathclyde
Department of Computer Science) "Automated Generic Support for Software
Inspection (8T2)"
APPLICATIONS TRACK...
Mr. Otto Vinter (Bruel & Kjaer) "How to Apply Static and Dynamic
Analysis in Practice (6A1)"
Mr. Joe Maybee (Tektronix, Inc.) "Mother2 and MOSS: Automated Test
Generation from Real-Time Requirements (6A2)"
Mr. Peter Middleton & Mr. Colm Dougan (Queens University Belfast) "Grey
Box Testing C++ via the Internet (7A1)"
Mr. Shankar L. Chakrabarti & Mr. Harry Robinson (Hewlett Packard
Company) "Catching Bugs in the Web: Using the World Wide Web to Detect
Software Localization Defects (7A2)"
Mr. Rob Oshana (Texas Instruments) "Improving a System Regression Test
With a Statistical Approach Implementing Usage Models Developed Using
Field Collected Data (8A1)"
Mr. Larry Apfelbaum (Teradyne Software & Systems Test) "Model Based
Testing (8A2)"
MANAGEMENT TRACK...
Mr. Andrew A. Gerb (Space Telescope Science Institute) "Delivering
Quality Software in Twenty-Four Hours (6M1)"
Mr. Brian G. Hermann & Mr. Amritt Goel (U.S. Air Force) "Software
Maturity Evaluation: Can We Predict When Software Will be Ready for
Fielding? (6M2)"
Ms. Johanna Rothman (Rothman Consulting Group) "Is your Investment in
Quality and Process Improvement Paying Off?? (7M1)"
Ms. Marilyn Bush (Xerox Corporation) "What is an SEPG's Role in the CMM?
(7M2)"
Mr. G Thomas (Vienna University of Technology) "On Quality Improvement
in "Heroic" Projects (8M1)"
Mr. Ian Wells (Hewlett Packard) "Hewlett Packard Fortran 90 compiler
project case study (8M2)"
QUICK-START TRACK MINI-TUTORIALS...
Mr. Brian Marick (Testing Foundations) "The Test Manager at The Project
Status Meeting (6Q)"
Mr. Robert M. Schultz (Motorola) "Test Coverage Analysis (7Q)"
SPECIAL PANEL SESSION
"How Does Java Address Software Quality: A Special Panel Session (8P)"
- - - - - - - - - - - - - - - - - - - - - - - - - - - -
Friday, 30 May 1997, 8:30 - 10:00
Parallel Technical Tracks
TECHNOLOGY TRACK...
Mr. Marc Roper (Strathclyde University) "Computer Aided Software Testing
Using Genetic Algorithms (9T1)"
Mr. Istvan Forgacs & Eva Takacs (Computer and Automation Institute)
"Mutation-based regression testing (9T2)"
APPLICATIONS TRACK...
Ms. Debrorah MacCallum (Bay Networks) "Test Automation Solutions for
Complex Internetworking Products (9A1)"
Mr. Albrecht Zeh & Paul Bininda (Sekas GmbH) "Quality Improvement by
Automatic Generation and Management of Test Cases (9A2)"
MANAGEMENT TRACK...
Mr. Nick Borelli (Microsoft) "Tuning your Test Group: Some Tips & Tricks
(9M1)"
Mr. Dave Duchesneau (The Boeing Company) "Guerrilla SQA (9M2)"
QUICK-START TRACK MINI-TUTORIALS...
Mr. Craig Kaplan (I.Q. Company) "Secrets of Software Quality (9Q)"
Friday, 24 May 1997, 10:30 - 12:30 -- CLOSING KEYNOTE SESSION #3
Prof. Lori A. Clarke (University of Massachusetts) "Gaining Confidence
in Distributed Systems (10P1)"
Dr. Boris Beizer (Independent Consultant) "Y2K Testing: The Truth of the
Matter (10P2)"
- - - - - - - - - - - - - - - - - - - - - - - - - - - - -
REGISTRATION INFORMATION
Complete registration with full information about the conference is
available on the WWW at
where you can register on-line.
We will be pleased to send you a QW'97 registration package by E-mail,
postal mail or FAX on request. Send your E-mail requests to:
qw@soft.com
or FAX or phone your request to SR/Institute at the numbers below.
QW'97: 27-30 May 1997, San Francisco, California USA
+-----------------------------------+----------------------------------+
| Quality Week '97 Registration | Phone: [+1] (415) 957-1441 |
| SR/Institute, Inc. | Toll Free: 1-800-942-SOFT |
| 625 Third Street | FAX: [+1] (415) 957-0730 |
| San Francisco, CA 94107-1997 USA | E-Mail: qw@soft.com |
| | WWW: http://www.soft.com |
+-----------------------------------+----------------------------------+
------------------------------
Date: Tue, 13 May 1997 19:54:09 -0400 (EDT)
From: "Bill Casti, CQA (System Administrator)"
Subject: BOUNCE iso9000-3@quality.org: Header field too long (>1024) (fwd)
NOTE: Respond *both* to the poster's address (see below the dotted line)
and to the list's posting address, OR as directed in the posting, but
definitely NOT to me.
Thanks.
Bill
- ---------- Forwarded message ----------
Date: Tue, 13 May 1997 18:15:56 -0400 (EDT)
From: Jonathan Cook
To: iso9000-3@quality.org
Subject: Announce: Balboa Process Analysis System
Hello,
We are announcing the availability of Balboa 1.0.
The Balboa system is a framework for process data analysis.
This release of Balboa includes two analysis tools: Discovery,
a tool that discovers state-machine patterns from event data;
and Validation, a tool that measures the correspondence
between an event stream (process execution) and a state-machine
model of the process. See below for more detail.
Balboa download: http://www.cs.colorado.edu/~serl/process/Balboa
Papers download: http://www.cs.colorado.edu/~jcook/papers
Please send any suggestions, problems, and requests to
jcook@cs.colorado.edu.
Jonathan Cook, jcook@cs.nmsu.edu, jcook@cs.colorado.edu
Alexander Wolf, alw@cs.colorado.edu
===========================================================
===========================================================
The Balboa process analysis system Version 1.0
===========================================================
===========================================================
Balboa is a server-based process event data analysis system.
It provides a framework for easing the construction of event
data analysis tools. Included in the Balboa distribution
are two analysis tools: Discovery, a tool that discovers
state-machine patterns from event data; and Validation, a
tool that measures the correspondence between an event
stream (process execution) and a state-machine model of the
process.
The Balboa framework consists of a server and data management
tools that let a user define event collections and event
mappings. The server then serves mapped event data to tools
through TCP socket connections. The library that tools use
to talk with a Balboa server also supports accessing local
file-based event data, so that tools can be used independently
of a Balboa server, and without recoding or recompilation.
The Discovery tool (aka Dagama) uses statistical and algorithmic
methods to find state-machine patterns in event data (traces of
executions of a process). The methods in this tool allow control
over the detail that is discovered, and are robust in the
presence of noise in the data.
The Validation tool (aka Vespucci) uses model-searching techniques
to find and measure how closely an event stream matches a model of
the process. This measurement represents how closely the actual
process (the event stream) matches what is expected or prescribed
(the model). The measurements are based on string distance methods,
and count the number of event insertions and deletions that must be
performed to make the event stream match exactly what the model
expects.
===========================================================
Balboa was developed as part of the ongoing research in software
process by the Software Engineering Research Lab at the University
of Colorado. For more information on SERL and its research projects,
please visit http://www.cs.colorado.edu/~serl.
This work was supported in part by the National Science Foundation
under grant CCR-93-02739 and the Air Force Material Command, Rome
Laboratory, and the Advanced Research Projects Agency under Contract
Number F30602-94-C-0253. The content of the information does not
necessarily reflect the position or the policy of the Government and no
official endorsement should be inferred.
------------------------------
Date: Fri, 16 May 1997 08:09:32 -0400 (EDT)
From: "Bill Casti, CQA (System Administrator)"
Subject: Mailing list message (fwd)
NOTE: If interested, respond only as directed below, NOT to me.
Thanks.
Bill
- ---------- Forwarded message ----------
Date: Fri, 16 May 1997 11:41:39 BST
From: Jackie Daly
To: [list]
Subject: Mailing list message
Dear List Owner,
I would be very grateful if you would pass on the message detailed
below to subscribers of your list.
The European Commission have launched an initiative to increase
awareness on software product quality issues. The ESSI-SCOPE Project
is EU Funded, and runs from September '96 to February '98.
The project addresses a range of relevant topics such as software as a
corporate asset, existing and emerging standards relating to software
product, software product quality characteristics and their
application in practice, approaches to the evaluation of software
products, process improvements recommended to achieve greater product
quality, the results of evaluation work in Europe, and tools and
techniques available for software validation.
A range of dissemination activities are being carried out as part of
this project. They include:
· a world wide web service (http://www.cse.dcu.ie/essiscope)
· an electronic mailing list (essiscope)
· a quarterly newsletter
· a number of workshops across Europe, and
· a European Conference
To subscribe, to the mailing list send an email to the following
address.
To: majordomo@cse.dcu.ie
Subject: 'blank'
Text: subscribe essiscope
Jackie Daly
Consultant, Centre for Software Engineering
Dublin City University Campus, Dublin 9, Ireland
email: jackie@cse.dcu.ie
Tel: +353-1-704-5612 Fax: +353-1-704-5605
Web: http://www.cse.dcu.ie
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
CSE assists the software development community to
raise their standards of quality and productivity
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
------------------------------
Date: Mon, 19 May 1997 11:23:32 -0400 (EDT)
From: "Bill Casti, CQA (System Administrator)"
Subject: BOUNCE iso9000-3@quality.org: Non-member submission from [Sean Ellis ] Admin request of type /\badd me\b/i at line 8 (fwd)
NOTE: Respond to the poster's address (see below the dotted line)
and/or as directed in the posting, but definitely NOT to me.
Thanks.
Bill
- ---------- Forwarded message ----------
Date: Mon, 19 May 1997 11:01:14 -0400 (EDT)
From: Sean Ellis
To: "'iso9000-3@quality.org'"
Subject: For distribution
Please could you distribute this to your mailing list. It is to advertise
the European SEPG in June. I am sure it would be of interest to your
subscribers.
Many thanks.
Sean Ellis
ESPI Foundation
TEXT FOR DISTRIBUTION:
__________________________________________________________________________________________
The second annual European SEPG Conference
Amsterdam, June 16-19th 1997
__________________________________________________________________________________________
FULL DETAILS: http://www.espi.co.uk
Leading IT professionals from around Europe will again meet at the
European Software Engineering Process Group (SEPG) '97. Highlights
include:
Year 2000 and Process Track: featuring presentations from Watts Humphrey
(SEI), Virginia Soper (IBM) and Peter Blundell (British Airways) -
Full-day Measurement Symposium with Keynote from Charles Symons (GIFPA)
SPI for Small Companies debate - European SPIN Meeting - Over 60 Tutorials
and Presentations from world-leading organisations, including Boeing,
Ericsson, European Software Institute, Software Engineering Institute and
Siemens - Keynotes include the European Commission and the Netherlands
Ministry of Economic Affairs.
The event is to be held in the Grand Hotel Krasnapolsky.
For further information, please contact Debby Thomas at the European
Software Process Improvement (ESPI) Foundation:
Tel: +44 1908 630500
Fax: +44 1908 630700
email: enquiries@espi.co.uk
Web site: http://www.espi.co.uk
------------------------------
Date: Fri, 6 Jun 1997 10:25:22 -0700
From: moneil@visionsolutions.com
Subject: ISO 9001 Issues
I work for a software company. We are actively working on ISO 9001
certification. Several issues have come up:
1. We are concerned about Change Control - how the ISO auditors will view
our
process for handling revisions, and new releases both internally -program
modifications, source and object module integrity - and externally -
ensuring the current, correct
version/release reaches our customer.
2. We want to make certain that our Software Quality Control process will
satisfy the
audit.
3. The 9000-3 Guidelines suggest the use of a Life-Cycle model for software
development. Is it necessary to reference a specific model?
I would like to learn more about the certification audit process and how to
document reasonable quality processes which will allow us to provide the
highest quality to our customers and which fall within the 9001 standards.
moneil@visionsolutions.com
------------------------------
Date: Sun, 8 Jun 1997 9:44:39 -0400
From: "Paquin, Sherolyn A."
Subject: Re: ISO 9001 Issues
I work for a software company. We are actively working on ISO 9001
certification. Several issues have come up:
1. We are concerned about Change Control - how the ISO auditors will
view
our process for handling revisions, and new releases both internally
- -program modifications, source and object module integrity - and
externally -
ensuring the current, correct version/release reaches our customer.
An ISO auditor will not evaluate your processes, per se. What they
evaluate is that you are doing what your procedures state, and that you
do cover the areas required by ISO 9001. If your procedures are closed
loop, are documented and there is documentation providing verifiable
objective evidence that the procedure has been performed, ISO should be
satisfied.
********************************
2. We want to make certain that our Software Quality Control process
will
satisfy the audit.
What is your Software Quality Control process?
*****************************
3. The 9000-3 Guidelines suggest the use of a Life-Cycle model for
software
development. Is it necessary to reference a specific model?
No, but you should be able to describe your life cycle process.
****************************************
I would like to learn more about the certification audit process and how
to
document reasonable quality processes which will allow us to provide the
highest quality to our customers and which fall within the 9001
standards.
I would recommend reading "ISO 9001 - Interpreted for Software
Organizations" by Ronald Radice.
Good Luck!
Sherry
"Great spirits have always encountered
violent opposition from mediocre minds." Albert Einstein
************************************************************************
Sherry Paquin SAP01@MHS.Sperry-Marine.COM
Sperry Marine w: 804-974-2078
1070 Seminole Trail f: 804-974-2480
Charlottesville, VA 22901-2891
************************************************************************
------------------------------
Date: Thu, 12 Jun 1997 09:37:41 -0700
From: moneil@visionsolutions.com
Subject: Work Instructions
I work in the Quality Control department of a software company and will be
documenting our department processes as part of our 9001 certification.
Our internal QAM has an ISO audit background. One of the things that he
has
listed as a deliverable for Q/C are Work Instructions.
What are Work Instructions?
How are Work Instructions different than pre-defined libary tests?
Mike O'Neil
------------------------------
Date: Sun, 15 Jun 1997 16:14:42 -0400 (EDT)
From: "Bill Casti, CQA (System Administrator)"
Subject: ADVERTISEMENT: Our Portable Email Addresses
Portable Email Addresses are now available for the miniscule sum of $25.00
a year, at the following domains:
CONSULTING.ORG
DIGITAL-EDUCATION.COM
HEALTHCARE.ORG
INFO-SEC.ORG
ISO-EXPERTS.COM
QUALITY.ORG
NEW! RELIABILITY.ORG
Now, you can keep your personal email address at any ISP, yet have a
low-cost address for your business email. PLUS, when you find a better
deal at some other service provider, you don't have to change your
letterhead, business cards or advertising--just let me know and I'll
redirect your portable address to your new address at your new service
provider. All this for just $25/year!
For signup and payment information, read the file at:
http://www.quality.org/html/aliases.html
Regards.
Bill
=============================================================================
Bill Casti, CQA Email: help@quality.org
- Domain Owner, QUALITY.ORG Pager: +1 800 604 6149
- List Moderator, "TQM in Manufacturing and Service Industries"
- Chairman, Electronic Media
ASQC Section 0511 (Northern VA) Section Email: E-media@quality.org
- 1997-98 Chair-elect, Executive Board, ASQC Section 0511
- Senior Administrator, Internet Systems, Fed. Emergency Mgmt. Agency (FEMA)
- North Point Director, Reston Citizens' Association Board, 1997-98
- -----------------------------------------------------------------------------
Get Your New CyberQ Teeshirt now! See the Design at
http://www.quality.org/html/teeshirts.html
=============================================================================
------------------------------
Date: Mon, 16 Jun 1997 00:12:57 -0400 (EDT)
From: "Bill Casti, CQA (System Administrator)"
Subject: Re: ADVERTISEMENT: Our Portable Email Addresses I KNOW FREE EMAIL ADDRESS ON THE WWW
Dear Mr. Chang:
Yes, I'm aware of those, too, and I continue to direct my professional
colleagues and friends to them, too, rather than to the monthly-charge
sites, when all they need is to send and receive email. The money we
charge is for the specific profession-related domain addresses, which a
lot of consultants, contractors and professionals like to have on their
letterhead and business cards.
You can also get free email accounts at the following sites:
http://www.juno.com
http://www.hotmail.com
http://www.deneg.net/email.html
and a dozen others.
I know that you'd like to think that I'm getting rich selling something
that everyone can get for free. But, the fact is that NO ONE else can
provide you or anyone else an email address at RELIABILITY.ORG or
QUALITY.ORG or any of the other domains I own, for free or for any price.
And, that's what those who have rented an address want, the domain name
attached to their name. When they ask, I continue to advise them, however,
to get a free email account and have me point their rented portable address to
it.
Regards.
Bill
P.S. "distribution@quality.org" is a null address and doesn't go anywhere
except into the ether. I'm not nearly as clueless as you might think.
On Sun, 15 Jun 1997, Shan-Chih Chang wrote:
> Hi,dear netters
>
> You can get FREE Email address at http://www.hotmail.com,
> http://www.rocketmail.com, and http://netaddress.usa.net. You don't have
> to spend any money on these Email accounts. ALL FREE.
>
> Ray.
>
> On Sun, 15 Jun 1997, Bill Casti, CQA (System Administrator) wrote:
>
> >
> > Portable Email Addresses are now available for the miniscule sum of $25.00
> > a year, at the following domains:
> >
> > CONSULTING.ORG
> > DIGITAL-EDUCATION.COM
> > HEALTHCARE.ORG
> > INFO-SEC.ORG
> > ISO-EXPERTS.COM
> > QUALITY.ORG
> > NEW! RELIABILITY.ORG
> >
> > Now, you can keep your personal email address at any ISP, yet have a
> > low-cost address for your business email. PLUS, when you find a better
> > deal at some other service provider, you don't have to change your
> > letterhead, business cards or advertising--just let me know and I'll
> > redirect your portable address to your new address at your new service
> > provider. All this for just $25/year!
> >
> > For signup and payment information, read the file at:
> >
> > http://www.quality.org/html/aliases.html
> >
> > Regards.
> > Bill
> >
> > =============================================================================
> > Bill Casti, CQA Email: help@quality.org
> > - Domain Owner, QUALITY.ORG Pager: +1 800 604 6149
> > - List Moderator, "TQM in Manufacturing and Service Industries"
> > - Chairman, Electronic Media
> > ASQC Section 0511 (Northern VA) Section Email: E-media@quality.org
> > - 1997-98 Chair-elect, Executive Board, ASQC Section 0511
> > - Senior Administrator, Internet Systems, Fed. Emergency Mgmt. Agency (FEMA)
> > - North Point Director, Reston Citizens' Association Board, 1997-98
> > -----------------------------------------------------------------------------
> > Get Your New CyberQ Teeshirt now! See the Design at
> > http://www.quality.org/html/teeshirts.html
> > =============================================================================
> >
> >
> >
> >
>
>
>
------------------------------
End of iso9000-3-digest V2 #1
*****************************