iso9000-3-digest Monday, September 22 1997 Volume 02 : Number 002
----------------------------------------------------------------------
Date: Mon, 16 Jun 97 07:58:55 -0000
From: Kees de Bondt
Subject: Re: Work Instructions
>What are Work Instructions?
>How are Work Instructions different than pre-defined libary tests?
Work instructions are written instructions (often called level III
documents in a quality system) for quality related activities that
include a list of the equipment and critical resources needed to complete
the activity. This includes the obvious tasks of testing, inspection, and
auditing. However, it also includes less obvious tasks such as,
preventive maintenance, design review, keeping communication records,
housekeeping, supplier evaluation, and so on.
One of the resources needed are directives for testing.
IMO
Kees de Bondt
==============================================
QUALITY BY DOCUMENTATION
AlQuin Business Engineering
Amstelveen, Home of CoBrA - NL
e-mail: cbon@pi.net ph/fx +31.20.6450976
http://www.pi.net/~cbon/ The Quality Homepage
==============================================
------------------------------
Date: Tue, 17 Jun 1997 8:53:20 +0200
From: jklein@ndc.co.il
Subject: Software Predictive Models
As part of a measurement plan, given as a Powerpoint presentation, I
would like to propose in some slides a method for evaluating the
effort needed to implement a given set of requirements.
Grady and Caswell (Software Metrics, 1987) propose COCOMO, SLIM and
COPMO.
I am not pretty sure if the Function-Point method is for evaluating
the size of a software product before of after its implementation.
Our applications are in C++ and Assembler, and they include hardware
development, as well as databases.
I would appreciate if you could give some arguments in favour of an
up-to-date method. I would like also to briefly (there are slides)
present the way the data would be actually collected. For example it
could be a questionnaire form (to be filled by?) containing no more
than 7 questions.
Thanks,
Joshua H. Klein
jklein@ndc.co.il
------------------------------
Date: Tue, 17 Jun 1997 13:26:47 -0400
From: Michael Emeigh
Subject: RE: Work Instructions
On Thursday, June 12, 1997 12:37 PM, moneil@visionsolutions.com wrote:
>>
>> I work in the Quality Control department of a software company and will be
>> documenting our department processes as part of our 9001 certification.
>>
>> Our internal QAM has an ISO audit background. One of the things that he
>> has
>> listed as a deliverable for Q/C are Work Instructions.
>>
>> What are Work Instructions?
>> How are Work Instructions different than pre-defined libary tests?
>>
>> Mike O'Neil
>>
>>
A work instruction is exactly what the name implies that it is - it
defines and describes the procedures by which you accomplish the work
which is the subject of the instruction. Your pre-defined library tests
are *part* of the procedure which you follow to perform your QC; I
assume there are other things that you do as part of your standard
quality checks, and it is the sum of those things that you must document
in your work instructions.
------------------------------
Date: Tue, 17 Jun 1997 15:38:59 -0400 (EDT)
From: Bill Deibler
Subject: Re: ISO 9001 Issues
On Fri, 6 Jun 1997 moneil@visionsolutions.com wrote:
> I work for a software company. We are actively working on ISO 9001
> certification. Several issues have come up:
>
> 1. We are concerned about Change Control - how the auditors will view our
> process for handling revisions, and new releases both internally -program
> modifications, source and object module integrity - and externally -
> ensuring the current, correct version/release reaches our customer.
Hello M.,
Fundamental configuration management practices will address the
requirements contained within 9001. Primarily we are talking about 4.4
Design Control, 4.5 Document Control, 4.8 Product identification and
traceability, and 4.12 Inspection and test status.
We've written a paper on the subject, which can be obtained directly from
our company. There is a publications catalogue that we have on our web
site with information on how to obtain this paper and other papers related
to ISO 9000 implementation in software engineering environments.
A derivative chapter on implmenting ISO 9000 in software companies was
devoted the the 3rd Edition of the ISO 9000 Handbook from Irwin
Publishing. I think you can find it in most bookstores.
> 2. We want to make certain that our Software Quality Control process will
> satisfy the
> audit.
ISO 9001 contains both quality assurance (prevention) and quality control
(appraisal) elements. It is important that you address both.
> 3. The 9000-3 Guidelines suggest the use of a Life-Cycle model for software
> development. Is it necessary to reference a specific model?
No. You do not need to reference a specific lifecycle. But you need to
define your development process...which really speaks to the lifecycle of
product development. Most development processes are derivatives of some
type of model that someone else hatched.
> I would like to learn more about the certification audit process and how to
> document reasonable quality processes which will allow us to provide the
> highest quality to our customers and which fall within the 9001 standards.
> moneil@visionsolutions.com
The key is putting practices in place that hold up over time and that
support getting software out the door faster and better. In the simplest
sense, an implementation strategy that has worked for all the
implementations I've been involved with is....put fundamental, good
software development practices in place that are achievable and can act as
a baseline for improvement.....check the standard to make sure you've
covered your bases....and evolve the practices as the market and business
changes.
As regards documentation......it is tougher to write a 5 page design
review procedure than a 50 page design review procedure because it
requires that you communicate in a cogent fashion. But that's the subject
of a "Streamlining Documentation" course that I teach.
Drop a line if you have any further questions.
Sincerely,
Bill
- --------------------------------------------------------------------
Bill Deibler SSQC
http://www.concentric.net/~ssqc 2269 Sunny Vista Drive
Phone/Fax (408) 985-4476 San Jose, CA 95128
------------------------------
Date: Mon, 23 Jun 1997 11:24:51 -0400 (EDT)
From: "Bill Casti, CQA (System Administrator)"
Subject: Job Posting for SW Configuration Manager (fwd)
NOTE: If interested, use the contact information contained below.
Thanks.
Bill
- ---------- Forwarded message ----------
POSITION: Software Configuration Manager LOCATION: Greenbelt,
MD
HUGHES STX Corporation, a provider of high-tech scientific and
engineering support, is seeking qualified candidates to provide
software configuration management for the Hubble Space Telescope
ground software. The successful candidate should have a good
understanding of the software development, integration, and test
processes in UNIX, C, and C++ environment.
A B.S. in Computer Science or equivalent and 4 years of related
experience is required. Hands-on experience in UNIX scripting and CM
tools such as ADC/Pro or ClearCase is also required.
We offer competitive salaries, outstanding benefits, and substantial
growth opportunities. For immediate consideration, apply through our
on-line application form at (www.stx.com) and say that you saw our
posting through the SSQ. You may also apply via the following:
> recruiting@ccmail.stx.com
> Hughes STX Corporation
7701 Greenbelt Road, 4th Floor
Greenbelt, MD 20770
> Fax: 301/441-3612
For more information on Hughes STX and our other current openings,
visit our web site at www.stx.com.
Hughes STX is an equal opportunity employer.
------------------------------
Date: Fri, 11 Jul 1997 10:46:08 -0700
From: franco_martinig
Subject: 1997 Banking Software Development Benchamrk
Martinig & Associates is currently performing an international benchmark
on software development quality in the banking industry. The benchmark
is targeted to banks or producers of software for the banking industry
located in Europe and in North America.
For more information about the participation's conditions, you can look
on the web:
http://www.martinig.ch/bank
or e-mail: franco@martinig.ch
- --
Martinig & Associates Tel: +41-21-922-1300
Avenue Nestle 28 Fax: +41-21-921-2353
CH-1800 Vevey / Switzerland Mail: franco@martinig.ch
http://www.martinig.ch
------------------------------
Date: Tue, 5 Aug 1997 04:46:44 -0400 (EDT)
From: "Bill Casti, CQA (System Administrator)"
Subject: Big NEWS from Your QUALITY.ORG Host!
Hello!
In association with AMAZON.COM, the world's biggest online bookseller,
stocking over 2.5 million titles, we are pleased to announce that all
visitors to our website can also now browse our new Online Quality
Resources Bookstore, a diverse selection of Quality-related books, all of
which can also be purchased online using Amazon's Secure Commerce Server.
So, please come visit and look over the books we've selected to help meet
your Quality needs. We'll rotate them from time to time, as well as add
the latest releases in these categories as soon as they are available.
And, be sure to let me know what other Quality-related categories you'd
like to have stocked.
Thank you for your time and for all your past support of QUALITY.ORG, its
website and its many email discussion lists!
Regards.
Bill
=============================================================================
Bill Casti, CQA Email: help@quality.org
Domain Owner, QUALITY.ORG Pager: +1 800 604 6149
=============================================================================
------------------------------
Date: Fri, 8 Aug 1997 10:38:06 -0400 (EDT)
From: "Bill Casti, CQA (System Administrator)"
Subject: Request for Assistance (fwd)
- ---------- Forwarded message ----------
Marygrace McKay of Concept Five Technology Inc. is looking for information
regarding current practices concerning the design, development,
measurement, and benchmarking metrics used by the software industry.
Those who wish to contribute such information are please asked to call her
on (703) 610-1540 or E-mail her at mgmckay@conceptv.com
- ---------- End of Forwarded message ----------
=============================================================================
Bill Casti, CQA Email: help@quality.org
Domain Owner, QUALITY.ORG Pager: +1 800 604 6149
Owner/President, Associated Quality Consultants, Inc.
- -----------------------------------------------------------------------------
Visit our Online Quality Resources Website and Bookstore at
http://www.quality.org
=============================================================================
------------------------------
Date: Mon, 11 Aug 1997 00:40:38 -0400 (EDT)
From: "Bill Casti, CQA (System Administrator)"
Subject: Re: Request for Assistance (fwd)
Ms. McKay's email address was incorrect in the original posting. Here's
the posting with the corrected email address. If you responded to her
before and it bounced, please resend it to the corrected email address.
Thanks.
Bill
- ---------- Forwarded message ----------
>
> Marygrace McKay of Concept Five Technology Inc. is looking for information
> regarding current practices concerning the design, development,
> measurement, and benchmarking metrics used by the software industry.
>
> Those who wish to contribute such information are please asked to call her
> on (703) 610-1540 or E-mail her at mgmckay@concept5.com
>
>
> ---------- End of Forwarded message ----------
=============================================================================
Bill Casti, CQA Email: help@quality.org
Domain Owner, QUALITY.ORG Pager: +1 800 604 6149
Owner/President, Associated Quality Consultants, Inc.
- -----------------------------------------------------------------------------
Visit our Online Quality Resources Website and Bookstore at
http://www.quality.org
=============================================================================
------------------------------
Date: Sat, 23 Aug 1997 03:02:11 -0400 (EDT)
From: "Bill Casti, CQA (System Administrator)"
Subject: BOUNCE iso9000-3@quality.org: Non-member submission from [Chris FitzGibbon ] (fwd)
NOTE: If interested, respond as directed below. --Bill
- ---------- Forwarded message ----------
Date: Fri, 22 Aug 1997 17:49:21 -0400 (EDT)
From: Chris FitzGibbon
To: "'iso9000-3@quality.org'"
Subject: Does ISO 9001 improve software quality?
Hello ISO 9000-3 list members,
Although many software process improvements are attributed to ISO 9001 registration, there is no empirical research to validate the claim ISO 9001 improves quality in software organizations. I am inviting North American software development organizations
of any size to participate in this research by having a project manager in their organization complete the brief questionnaire below. The results of the research will be sent to all respondents as soon as the data analysis is complete (early fall). I am f
ar short of the required number of respondents and would greatly appreciate your assistance in obtaining responses.
The research strategy is to compare the software projects of ISO 9001 and non-ISO organizations to determine any significant differences between the two samples. Participation in the study is limited to the completion of a brief questionnaire (approximate
ly 5 minutes) by a project manager. All 20 questions are of a non-sensitive nature and answering each question typically take only a few seconds. Respondents are discouraged from spending time researching "exact" answers; approximations are satisfactory.
The responses remain completely confidential and the respondent's project is anonymous.
The research is being conducted through Carleton University and is a follow-up to my book "ISO 9001 for Small & Medium Sized Software Enterprises" (co-author: Tony Bailetti) which discusses the experiences of several software companies. Your participation
in this study would be greatly appreciated. If you have any questions, please do not hesitate to contact me.
Most Sincerely,
Chris FitzGibbon
Carleton University
Tel: (613) 591-8383
Fax: (613) 591-8384
Email: cfitzgib@ccs.carleton.ca
- ----------------- < survey > -----------------
Dear Software Project Manager,
I am seeking your cooperation in the collection of data towards research on the differences in project management practices between ISO 9001 and non-ISO 9001 software organizations.
To complete the questionnaire, consider a project you managed that was completed within the last 3 years. The questions pertain to the project management practices and project characteristics for that project. Please type your answers within the brackets,
for example: [your response]. If you have difficulty answering a question, please leave it blank.
All data provided will be kept completely confidential. No link will ever be made between you, your employer or the answers you provided. This page will be detached upon receipt of a completed questionnaire.
Your cooperation is much appreciated. If you require any clarification, please do not hesitate to contact me. I may be reached by telephone: (613) 591-8383, by fax: (613) 591-8384, or email: cfitzgib@ccs.carleton.ca.
In the case of incomplete responses, I may need to contact you personally. Please provide your:
Name: [ ]
Email Address: [ ]
Phone Number: [ ]
Place an 'X' here [ ] if you wish to receive a copy of the research results.
Thank you for your participation.
Most Sincerely,
Chris FitzGibbon
- --------------------- < Questionnaire > ---------------------
Instructions
Please consider a custom software project completed within the last 3 years for which you were the project manager. A custom software project is defined as a project with software developed to internal or external customer expectations such as requirement
s, schedules and budgets.
Part I: The Project Characteristics and Milestones
1. What was the total number of person-months dedicated to the project?
[ ] months
2. For the project in question, please provide the three milestones below:
Project Start Date:
- when personnel were first assigned to analyze the software requirements
[ ]month/year
Estimated Project Completion Date:
- date of final sign-off by client estimated in the initial project plan.
[ ]month/year
Actual Project Completion Date:
- date of final sign-off by client
[ ]month/year
3. What was the approximate software development budget for this project?
[$ ]
Part II: Project Activities
In question #1, you provided the total number of person-months dedicated to the project. Please provide the approximate number of person-months allocated to the following activities.
4. How many person-months were devoted to project planning?
Planning may include activities such as requirements analysis,
specification development, project scheduling, risk analysis,
estimating, budgeting, and establishing commitments.
[ ] person-months
5. How many person-months were devoted to testing? Testing is
defined as the execution of a program to find its faults.
[ ] person-months
6. How many person-months were devoted to software coding?
Coding includes writing the code, the program instructions and
implementing re-usable code.
[ ] person-months
7. How many person-months were devoted to maintaining project
records? Project records are documented historical data on a
project.
[ ] person-months
8. How many person-months were devoted to conducting design
reviews and code inspections, including formal and informal
inspections, walkthroughs and peer reviews?
[ ] person-months
Part III: Project Participation
For the following questions, please place an X in the appropriate bracket to select whether or not software engineers or clients actively participated in the following tasks:
9. Did software engineers actively participate in project planning?
Yes [ ]
No [ ]
10. Did clients actively participate in project planning?
Yes [ ]
No [ ]
11. Did clients actively participate in testing?
Yes [ ]
No [ ]
12. Did clients actively participate in design reviews and code
inspections?
Yes [ ]
No [ ]
Part IV: Importance Rankings
13. Please rank the following project characteristics in order of the most important contributor to project success to the least important contributor to project success. Place a number from 1 (most important) to 8 (least important) beside each characteri
stic.
____ Time spent in planning
____ Time spent testing
____ Time spent developing software code
____ Time spent maintaining project records
____ Time spent conducting design reviews and code inspections
____ Customer involvement in the software development process
____ Involvement of software engineers in project planning
____ Project manager power
Part V: The Project Manager
Software project management is defined as the process of planning, organizing, staffing, monitoring, controlling, and leading a software project.
For the next question, please place an X in the appropriate bracket to select your degree of agreement with the description of the project manager for the project in question (1 = strongly disagree, 5 = strongly agree):
14. The project manager could influence the
distribution of resources when needed
Strongly Disagree Strongly Agree
1 [ ], 2 [ ], 3 [ ], 4 [ ], 5 [ ]
For the following questions, please place an X in the appropriate bracket to describe how extensive a role the project manager took in each of the following two areas for the project in question (1 = limited, 5 = extensive):
15. Degree of responsibility for specifications,
features, and layout
Limited Extensive
1 [ ], 2 [ ], 3 [ ], 4 [ ], 5 [ ]
16. Direct contact with clients
Limited Extensive
1 [ ], 2 [ ], 3 [ ], 4 [ ], 5 [ ]
Part VI: Project Outcome
As project manager, what was your degree of satisfaction that the project met the client's requirements? Please place an X in the appropriate bracket to select the degree of satisfaction. (1 = very dissatisfied and 5 = very satisfied)
17. Your satisfaction the software met the
client's requirements
Very Dissatisfied Very Satisfied
1 [ ], 2 [ ], 3 [ ], 4 [ ], 5 [ ]
Part VII: Conclusion
18. Was the organization registered to the ISO 9001 quality standard when the project started?
Yes [ ] (if yes, go to question 20)
No [ ]
19. IF NO, is the organization now ISO 9001 registered or is it actively working toward achieving ISO 9001 registration?
Yes [ ]
No [ ]
20. Do you attribute any differences in software project management to ISO 9001 registration? Please Comment:
[ ]
Thank you for your participation!
------------------------------
Date: Mon, 25 Aug 1997 03:28:22 -0400 (EDT)
From: "Bill Casti, CQA (System Administrator)"
Subject: please post - SEI Conference on Risk Management Cancelled (fwd)
FYI....
Bill
- ---------- Forwarded message ----------
Date: Fri, 22 Aug 97 17:23:13 EDT
From: Carol Biesecker
To: help@quality.org
Subject: please post - SEI Conference on Risk Management Cancelled
Software Engineering Institute (SEI) Conference on Risk Management Cancelled
At the Software Engineering Conference on Risk Management held in April 1996
at Virginia Beach, we began integrating the themes of software acquisition
improvement and the software acquisition capability maturity model into the
conference. Risk management was a key process area (KPA) within that model.
Over the last several years, the SEI has added the topic of risk management to
the Software Engineering Process Group (SEPG) Conference and, for the last two
years, to the European SEPG (E-SEPG) Conference.
Feedback from past Risk Conference attendees indicates that with
increasingly limited travel budgets, attending a single-topic conference is
becoming harder to justify. Therefore, we believe it will be more advantageous
to disseminate information on risk management through larger, more diverse
forums, both here in the United States and abroad.
We also recognize that there may be a continued need for smaller, more focused
forums such as workshops on single topics (for example, risk management), and
we will continue to investigate alternatives to meet that need.
Therefore, we are regretfully cancelling the Risk Conference that was to be
held in June 1998 in Crystal City, Virginia. We are encouraging contributors
to submit their work to other forums such as the Software Engineering Process
Group (SEPG) Conference and the European SEPG (E-SEPG). For more information
about these conferences, please visit these Web pages:
. Software Engineering Process Group (SEPG) Conference
http://www.sei.cmu.edu/products/sepg98/
. European SEPG (E-SEPG)
http://www.exemplar.co.uk/EAI/ESPI/
. . . . .
For more information about other SEI conferences and events, contact
Customer Relations
Software Engineering Institute
Carnegie Mellon University
Pittsburgh, PA 15213-3890
Phone, Voice Mail, and On-Demand FAX: 412 / 268-5800
Internet: customer-relations@sei.cmu.edu
. . . . .
The Software Engineering Institute is a federally funded research and
development center sponsored by the U.S. Department of Defense and operated by
Carnegie Mellon University.
(SM) Capability Maturity Model, CMM, IDEAL, Personal Software Process,
PSP, Team Software Process, and TSP are service marks of Carnegie Mellon
University. CERT is a registered service mark of Carnegie Mellon University.
------------------------------
Date: Mon, 25 Aug 1997 03:42:14 -0400 (EDT)
From: "Bill Casti, CQA (System Administrator)"
Subject: European Conference (fwd)
FYI...
Bill
- ---------- Forwarded message ----------
First European Conference on
Achieving Software Product Quality
Developing, testing, evaluating for 'good enough' quality
________________________________________________
Dublin, 15 & 16 September 1997
FULL DETAILS: http://www.cse.dcu.ie/essiscope
Providing, over 2 days, 2 keynote addresses,
10 presentations, a number of case studies, and 4 half-day tutorials
with a selection across 2 parallel streams each day
Presentations will address testing and evaluation, software
development, usability and standards and focus on improving and
evaluating software product quality. A number of short case studies
will give practical experiences.
Keynotes: Les Hatton, UK and Mary Corbett, Ireland
The event is to be held in Trinity College, Dublin, Ireland
For further information, please contact :
Fiona Clince, Centre for Software Engineering, DCU Campus, Dublin 9,
Ireland Tel: +353 1 704 5750 Fax: + 353 1 704 5605 Email:
admin@cse.dcu.ie Web site: http://www.cse.dcu.ie/essiscope
________________________________________________
About the conference
This is the first conference on Product Quality to be held in Europe.
The event is split across two days. The 15th September is conference
day. Les Hatton will open the conference with a lively presentation
entitled, Why do we keep making the same mistakes.
The conference will then divide into two parallel strands, one dealing
with Testing and Evaluation the other with aspects of Software
Development related to product quality.
Following lunch a number of short case studies will be presented on
evaluation, and certification experiences and also the results of a
number of process improvement experiments (PIE) will be discussed,
then once again the conference will divide into two parallel streams,
one on the User Perspective and one on Standards.
The conference will end with a second keynote speaker, Mary Corbett,
who will address many key aspects of designing for usability.
The 16th September is the tutorial day, there are 4 tutorials in
total, 2 in parallel both in the morning and afternoon. The tutorials
will cover quality function development (QFD) to define requirements,
structured testing using TMAP, user oriented software product
specification and evaluation, and methods for specifying and
evaluating usability as quality in use.
We hope to see you there!
Jackie Berkery
Consultant, Centre for Software Engineering
Dublin City University Campus, Dublin 9, Ireland
email: jackie@cse.dcu.ie
Tel: +353-1-704-5612 Fax: +353-1-704-5605
Web: http://www.cse.dcu.ie
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
CSE assists the software development community to
raise their standards of quality and productivity
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
------------------------------
Date: Mon, 25 Aug 1997 13:42:30 -0400 (EDT)
From: "Bill Casti, CQA (System Administrator)"
Subject: Dennis Arter: ISO Lessons on Internet-Post Where You Wish (fwd)
NOTE: Mr. Arter is preparing to distribute ISO Knowledge, free of charge,
through an email distribution list.
Questions or comments should be directed to Mr. Arter, at:
arter@quality.org
Regards.
Bill
- ---------- Forwarded message ----------
Date: Mon, 25 Aug 1997 10:04:17 -0800
From: "Dennis R. Arter"
Subject: ISO Lessons on Internet-Post Where You Wish
Deep and lasting knowledge. Before you can achieve, measure, or
influence the quality of what you do, you must understand some
basic concepts. A new series of essays will explain those basic
concepts of quality management. The concepts are not complex, but
they are often difficult to do. If it were so easy, our world
would be perfect and your hair would always be shiny and
manageable.
I will use the twenty concepts set forth in a popular document
commonly known as "ISO 9000." That's not the real name, but it's
close. I will also show how these concepts are useful in
factories, shops, and even churches. They apply everywhere.
Once a week, I will send out a short essay on one of the twenty
"ISO 9000" concepts. I will try to keep the size of each essay
under four pages. That way, we won't get hung up on the details.
You can achieve that deep and lasting knowledge.
The series will start on October 1, 1997. Each weekly installment
will be sent out by e-mail to those wishing to participate. Once
you put yourself on the list, the series will automatically be
sent to your inbox. You will continue to receive each article
until you tell the computer to stop. You can (and should) sign up
prior to the October 1st date.
Those wishing to subscribe to the list should address a message to:
Majordomo@quality.org
with ONLY these two words in the BODY of the message:
subscribe knowledge
To remove yourself from the list, send to:
Majordomo@quality.org
with ONLY these two words in the BODY of the message:
unsubscribe knowledge
No other text should appear in the BODY of the message. See how
easy that is?
After you sign up, the computer will automatically send you a
"welcome" message. This lets you know that everything has worked.
By the way, each article will be released to the public for
additional distribution without charge. I only have two
restrictions: You must not claim the work to be yours. You must
not make money from my material without prior permission.
I believe those restrictions are quite reasonable.
I hope you find the series to be valuable.
- --------------------------------------------------------
Dennis R. Arter, "The Audit Guy"
Columbia Audit, 6951 W. Grandridge Blvd, Kennewick, WA 99336
509/783-0377, fax/783-1115, internet: Arter@quality.org
http://home.earthlink.net/~auditguy/
------------------------------
Date: Thu, 28 Aug 1997 09:52:10 -0400 (EDT)
From: "Bill Casti, CQA (System Administrator)"
Subject: European Conference - Trinity College, Dublin (fwd)
NOTE: If interested, respond using the contact information contained in
the posting below.
Thanks.
Bill
- ---------- Forwarded message ----------
Date: Tue, 26 Aug 1997 12:15:36 +0000
From: Jackie Berkery
Subject: European Conference - Trinity College, Dublin
Less than three weeks to go to the First European Conference on
Achieving Software Product Quality to be held in Trinity College
Dublin on 15 & 16 September 1997.
- ---------------------------------------------------------------------
Book your reservation now by contacting: Fiona Clince, Centre for
Software Engineering, DCU Campus, Dublin 9, Ireland
Tel: +353 1 7045750 Fax: + 353 1 704 5605
Email: admin@cse.dcu.ie
For more information, see our web site at:
http://www.cse.dcu.ie/essiscope
This conference will focus on Software Product Quality, and will
include a variety of presentations addressing:
- - Testing
- - Software Product Evaluation,
- - Software Development
- - Usability, and
- - Standards
A number of short case studies will give practical experiences.
Keynote speakers include Les Hatton, UK and Mary Corbett, Ireland
- ----------------------------------------------------------------------
About the conference
This is the first conference on Product Quality to be held in Europe.
The event is split across two days.
The 15th September is conference day. Les Hatton will open the
conference with a lively presentation entitled, "Why do we keep making
the same mistakes". The conference will then divide into two parallel
strands, one dealing with Testing and Evaluation the other with
aspects of Software Development related to product quality.
Following lunch a number of short case studies will be presented on
evaluation, and certification experiences and also the results of a
number of process improvement experiments (PIE) will be discussed.
The conference will once again divide into two parallel streams, one
on the User Perspective and one on Standards. The conference will end
with a second keynote speaker, Mary Corbett, who will address many key
aspects of designing for usability.
The 16th September is the tutorial day. There are 4 tutorials in
total, 2 in parallel both in the morning and afternoon.
The tutorials will cover:
- - Quality function development (QFD) to define requirements,
- - Structured testing using TMAP
- - User oriented software product specification and evaluation, and
- - Methods for specifying and evaluating usability as quality in use.
We look forward to seeing you there!
Jackie Berkery
Consultant, Centre for Software Engineering
Dublin City University Campus, Dublin 9, Ireland
email: jackie@cse.dcu.ie
Tel: +353-1-704-5612 Fax: +353-1-704-5605
Web: http://www.cse.dcu.ie
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
CSE assists the software development community to
raise their standards of quality and productivity
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
------------------------------
Date: Fri, 29 Aug 1997 02:55:21 -0400 (EDT)
From: "Bill Casti, CQA (System Administrator)"
Subject: A new O-O Design Book to be released Sept/97
NOTE:
This book can be ordered from the QUALITY.ORG Online Bookstore. See
under "software quality".
- ---------- Forwarded message ----------
Date: Mon, 25 Aug 1997 13:22:03 -0700 (PDT)
"Object Oriented Design Measurement"
by
Scott A. Whitmite, Scott A. Whitmire
List: $49.99 -- Our Price: $49.99
Subjects: Object-oriented programming ; Computer software;
Development; Quality control; Object-Oriented Programming
Publisher: John Wiley & Sons
Binding: Hardcover
Expected publication date: September 1997
ISBN: 0471134171
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Bill Casti, CQA Email: help@quality.org
Domain Owner, QUALITY.ORG Pager: +1 800 604 6149
Owner/President, Associated Quality Consultants, Inc.
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Date: Mon, 01 Sep 97 12:11:00 PDT
From: "B.Henderson"
Subject: ISO 9000 Admin. software
I've just been invited to a seminar to view Q-Pulse which is ISO 9000
Record Management software. It has been developed by a Scottish company
and they boast 4,500 licenses in 35 countries.
Does anyone out there use Q-Pulse ?
Drop me a line if you can give me the benefit of your experience :
b.henderson@cadcentre.co.uk
Thanks
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Date: Mon, 22 Sep 1997 10:20:22 -0700
From: "John J Noronha"
Subject: Q: Re: SPICE v CMM/John
Dear Larry Jones,
I have seen the SPICE version 1.0 documentation and agree with you
completely that the structure and presentation is very elegant and readable
indeed.
However, what are the goals for this standard (or guideline) ? Where will
it stand vis a vis TickIT (or ISO 9000-3) or SEI CMM in terms of providing
a quality model or guidance for software organizations ?
I quote from the preface to the TickIT guide (issue 3.0) which makes
reference to the "competing standards"
a. ISO 9000-3 as follows:
"..ISO 9000-3 no longer appears as an integral part of the Guide as it may
be purchased as a separate document. The appendix which previously listed
Quality Assessment Guides subsumed into TickIT, has disappeared completely
....."
b. The SPICE project as follows :
"Approaches such as SPICE, which addresses capability determination and
software process improvement, can be included within the umbrella of
good-practice which TickIT promulgates, so that no conflicts or divergence
of interests occurs." And later, without explicitly referring to SPICE,
"While some of these developments in themselves are not certifiable as a
quality system in their own right under the ISO 9001 standard, they could
nevertheless be incorporated into a quality system that is certifiable
under TickIT".
Being issued by ISO (as opposed to BSI for the TickIT) will the SPICE
guideline take precedence over TickIT for software organizations wishing to
obtain ISO 9001 certification ? and what about ISO 9000-3 ? has TickIT
obviated the need for it ?
With Regards,
John J Noronha, CQA
Abu Dhabi, UAE
Tel: +971-2-7031(483), Fax: +971-2-742265
- ----------
> From: ISO Standards Discussion
> To: ISO9000@LISTSERV.NODAK.EDU
> Subject: Q: SPICE v CMM/Jones
> Date: 21 September 1997 15:23
>
> From: IN%"joneslf@curvet.com" 21-SEP-1997 00:01:10.79
>
>
> Lawrie,
>
> I just sat on the first SPICE Assessor Training Course, held in Ottawa,
> Canada Sept 8-12, 1997, provided by our ASQ Ottawa Valley Section 0407.
> I am the Education Chair for the section.
>
> I had only very briefly reviewed some of the Parts (9) previously. My
> knowledge of CMM is primarily from reading various books, some papers in
> IEEE -CS Software and Computer, ASQ Software Division materials, and ,
> of course, some of the SEI CMM materials available from the SEI Web
> Site.
>
> I find the ISO 15504 (standard to be) both elegant and very usable and
> adaptable to any size organization, providing a 2 dimensional view of
> process capability. It is my understanding that CMM is primarily
> focussed on large orgnizations and only provide a single view of
> capability level for the organization.
>
> We are intending on hosting a second SPICE Assessor Training Course in
> November 1998.
>
> Regards,
>
> Larry
> Larry F. Jones, M.M., CQA, CSQE ASQ 0407 Education Committee Chair
> Email: asq0407@quality.org
> ASQ 0407 EDCOM Courses:
> http://www.quality.org/ASQC_Sections/Section_0407/0407.html
> .........
> CIPS National Software Quality Assurance Committee Chair
> .........
> LFJ Group
> Quality Management Services
> Ph. (613) 837-8823
> FAX (613) 841-6038
> Pager: (613) 760-8836
> Email: joneslf@hookup.net
> Web Site: http://www.hookup.net/~joneslf/main.html
>
>
> JE>From: IN%"mlb@adsme.co.za" 18-SEP-1997 06:23:05.47
>
> JE>What thoughts are out there w.r.t. comparison between the (CMM)
> JE>Compatibility Maturity Model and the 'still under development'
> JE>ISO/IEC15504 (SPICE) Software Process Improvement and Capability
> JE>dEtermination standard.
> JE>Regards,
> JE>Lawrie Bima mlb@adsme.co.za
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