iso9000-3-digest      Thursday, January 15 1998      Volume 02 : Number 004




----------------------------------------------------------------------

Date: Thu, 6 Nov 1997 19:52:00 -0500 (EST)
From: "Bill Casti, CQA (System Administrator)" 
Subject: Non-member submission from [Mohamed Fayad ]    (fwd)

NOTE: Respond *both* to the poster's address (see BELOW line reading
"Forwarded Message") and to the list's posting address, OR as directed in
the posting, but definitely NOT to me.

Thank you for your cooperation.
Bill

=============================================================================
 Bill Casti, CQA                                     Email: help@quality.org
 Domain Owner, QUALITY.ORG                           Pager: +1 800 604 6149
=============================================================================


- ---------- Forwarded message ----------
Date: Thu, 6 Nov 1997 19:37:45 -0500 (EST)
From: Mohamed Fayad 
To: iso9000-3@quality.org
Subject: Process Column


Hello all,

I am writing a column for the Communications of ACM.  The column title is 
Thinking OObjectively.  

My first column was published Sept. 97 "Software  Development Process: 
The Necessary Evil."

My second column is published Nov. 97 "Process Assessments Considered 
Wasteful."  All the observations raised in this column must be addressed 
by any assessment model.

You can also obtain both columns from my web site:
	http://www.cs.unr.edu/~fayad
Click on Publications and click on Columns.

Both columns received a large number of responses.

My next column will be published in January 98.

Please let me know what do you think. 


Cheers,

M. Fayad
fayad@cs.unr.edu
URL: http://www.cs.unr.edu/~fayad

------------------------------

Date: Thu, 27 Nov 1997 16:02:10 -0500 (EST)
From: "Bill Casti, CQA (System Administrator)" 
Subject: re: New at QUALITY.ORG

Please click on the image at our Online Quality Resources website, for a
FREE Online Anti-Virus scan of your computer using HouseCall from
TrendMicro, Inc., one of the world's foremost anti-virus vendors. The
HouseCall program will scan your local machine for viruses and will repair
or remove (your option) any it finds. And, it's FREE.

Our website is at: http://www.quality.org

Regards.
Bill

=============================================================================
 Bill Casti, CQA                                     Email: help@quality.org
 Domain Owner, QUALITY.ORG                           Pager: +1 800 604 6149
 President, Associated Quality Consultants, Inc.       Fax: +1 703 834 8209
- -----------------------------------------------------------------------------
        Visit our Online Quality Resources Website and Bookstore at
                          http://www.quality.org
=============================================================================

------------------------------

Date: Wed, 3 Dec 1997 09:43:45 -0700
From: Arnold Miller 
Subject: Q: ISO 9000 Lead Assesor Courses

To: ISO 9000-3 e-mail list

Are there particular RAB accredited registrars that give better, 
or more widely recognized, Lead Assessor certification courses? 
People in the Boulder ASQ section (1313) are looking to get certified.

- --- Arnold Miller (miller@SignalSoftCorp.com) 303-443-7006 x 19
- --- ASQ Section 1313's ISO-9000 person

------------------------------

Date: Tue, 16 Dec 1997 12:22:55 -0700
From: Arnold Miller 
Subject: Q: MKS Source Integrity

TO: ISO 9000-3 e-mail list
Subj: Information & Evaluation of MKS Source Integrity

This is a request on behalf of ASQ section 1313 member Nancy Brzycki. 

Her company, Respironics, is looking in to MKS Source Integrity for their 
engineering department to do Source Code Management and wants some
information, feed-back and evaluation of this product. Before they buy it.
She does not what Computer Platform or Computer Environment, 
the engineering department has. The Quality department use Win95 or NT.

You can response to myself or Nancy Brzycki. 
I will forward all response messages to her.
Nancy Brzycki's e-mail is  "Nancy.Brzycki@respironics.com"

FYI: The MKS web site is "http://www.mks.com"

- --- Arnold Miller (miller@SignalSoftCorp.com) 303-443-7006 x 19
- --- ASQ Section 1313's ISO-9000 person

------------------------------

Date: Wed, 17 Dec 1997 05:23:48 -0500 (EST)
From: "Bill Casti, CQA (System Administrator)" 
Subject: FYI: Class (fwd)

NOTE: If interested in the information described below, use the contact
information provided therein to access it. Do NOT respond to the list's
address (or to mine).

Thanks.
Bill

=============================================================================
 Bill Casti, CQA                                     Email: help@quality.org
 Domain Owner, QUALITY.ORG                           Pager: +1 800 604 6149
						       Fax: +1 703 834 8209
=============================================================================


- ---------- Begin Forwarded Message ----------

Date: Mon, 15 Dec 97 10:10:55 -0600
Subject: Class

     "Oklahoma State University - Oklahoma City is offering an online 
     course this upcoming Spring semester entitled, "Introduction to Total 
     Quality".  The course will begin 12 Jan 1998 and end 10 May 1998.  The 
     course will be facilitated by OSU-OKC faculty and worth 3 credit 
     hours. It is a web based course, so you can take the course at your 
     leisure as long as it is finished by 10 May 1998. For more information 
     or to enroll, e-mail Mike DeLong at:  mdelong@okway.okstate.edu or 
     call (405) 945-8611."
     
     Mike DeLong
     Assistant Professor
     Quality Assurance/Management
     (405) 945-8611
     E-mail:  mdelong@okway.okstate.edu

- ---------- End Forwarded Message ----------

------------------------------

Date: Sat, 20 Dec 1997 13:17:17 -0500 (EST)
From: "Bill Casti, CQA (System Administrator)" 
Subject: Non-member submission from [Bill Deibler ]    (fwd)

NOTE: Respond *both* to the poster's address (see BELOW line reading
"Forwarded Message") and to the list's posting address, OR as directed in
the posting, but definitely NOT to me.


Thank you for your cooperation.
Bill

=============================================================================
 Bill Casti, CQA                                     Email: help@quality.org
 Domain Owner, QUALITY.ORG                           Pager: +1 800 604 6149
=============================================================================


- ---------- Forwarded message ----------
Date: Tue, 16 Dec 1997 23:14:10 -0500 (EST)
From: Bill Deibler 
To: Arnold Miller , Nancy.Brzycki@respironics.com
CC: iso9000-3@quality.org, JENNEJOHNN@UWSTOUT.EDU
Subject: Re: Q: MKS Source Integrity/White Papers Available.

Arnold Miller wrote:
> 
> TO: ISO 9000-3 e-mail list
> Subj: Information & Evaluation of MKS Source Integrity 
> This is a request on behalf of ASQ section 1313 member Nancy Brzycki.
> 
> Her company, Respironics, is looking in to MKS Source Integrity for their
> engineering department to do Source Code Management and wants some
> information, feed-back and evaluation of this product. Before they buy it.
> She does not what Computer Platform or Computer Environment,
> the engineering department has. The Quality department use Win95 or NT.
> 
> You can response to myself or Nancy Brzycki.
> I will forward all response messages to her.
> Nancy Brzycki's e-mail is  "Nancy.Brzycki@respironics.com"
> 
> FYI: The MKS web site is "http://www.mks.com"
> 
> --- Arnold Miller (miller@SignalSoftCorp.com) 303-443-7006 x 19
> --- ASQ Section 1313's ISO-9000 person

Arnold/Nancy,

My partner and I wrote two papers, one of the regarding configuration
management and how MKS's Source Integrity product addresseses CM needs.
The other is a generic paper on CM and ISO 9001.  They are both
available on MKS's web site.  We did an independent evaluation of the
product and believe it to be a strong candidate for cross platform
development.

The papers and links are:

Configuration Management and ISO 9001
http://www.mks.com/solution/si/2134.htm

and

MKS Source Integrity Version 7.3 and ISO 9001
http://www.mks.com/solution/si/2132.htm

Hope these papers are of use to you.

Sincerely,
Bill
- -- 
- --------------------------------------------------------------------
Bill Deibler                       SSQC
http://www.ssqc.com                           2269 Sunny Vista Drive
Phone (408) 985-4476  Fax 248-SSQC               San Jose, CA  95128

------------------------------

Date: Mon, 22 Dec 1997 12:35:41 -0600
From: ctluk1@mmm.com
Subject: TickIT Guide

Is there anyone that can spare me a copy of TickIT guide?  I need it 
before Jan 5.  When I put in the order last week thru a certification
body in UK (BSI), I was told that it will take 6 weeks for delivery. 
Please give a call at 612-733-8009 if you can help me out.  My e-mail
address is ctluk1@mmm.com

Thanks,
Cathy Luk 
3M

------------------------------

Date: Wed, 24 Dec 1997 10:08:45 -0600
From: ctluk1@mmm.com
Subject: TickIt Guide Responses

My sincere thanks to all who responded to my request for a copy of the
TickIT guide, particularly the gentleman who is lending me his copy
until I receive my own.

Merry Christmas!

Cathy Luk

------------------------------

Date: Tue, 06 Jan 1998 15:43:36 +1100
From: Peter Teng 
Subject: Update to ISO 9000-3

Anyone know about any update to ISO 9000-3:1991? 

Since ISO 9001 has been revised in 1994, I thought as guidelines, ISO
9000-3:1991 would be outdated.

Standards Australia (http://www.standards.com.au) has published guidelines
for software industry as AS/NZS 3905.8:1996 Is this guidelines accepted by
international communities. Will it be adopted by ISO?


Peter Teng	
email: peter.teng@ot.com.au
		OPEN TECHNOLOGY
  _--_|\  	Intelligent Networks Group
/       \       Level 2, 53 Walker Street,
\_.--. _*       North Sydney, Australia, 2060
       v        Phone:(612)9964 9633 Fax:(612)9929 8477
_________________________________________________________

------------------------------

Date: Tue, 6 Jan 1998 09:26:43 -0500
From: 
Subject: RE: Update to ISO 9000-3

Nope, it is the conflict we all have to live with until they issue an
updated joint set, presumably in the 1999 time frame. See
www.software.org/quagmire for more.
Sarah Sheard

Sarah Sheard                                   Senior Systems Engineer
Software Productivity Consortium       sheard@software.org    
2214 Rock Hill Rd, Herndon VA 20170            (703) 742-7106


>-----Original Message-----
>From:	Peter Teng [SMTP:peter.teng@ot-link.ot.com.au]
>Sent:	Monday, January 05, 1998 11:44 PM
>To:	iso9000-3@quality.org
>Subject:	Update to ISO 9000-3
>
>
>Anyone know about any update to ISO 9000-3:1991? 
>
>Since ISO 9001 has been revised in 1994, I thought as guidelines, ISO
>9000-3:1991 would be outdated.
>
>Standards Australia (http://www.standards.com.au) has published guidelines
>for software industry as AS/NZS 3905.8:1996 Is this guidelines accepted by
>international communities. Will it be adopted by ISO?
>
>
>Peter Teng	
>email: peter.teng@ot.com.au
>		OPEN TECHNOLOGY
>  _--_|\  	Intelligent Networks Group
>/       \       Level 2, 53 Walker Street,
>\_.--. _*       North Sydney, Australia, 2060
>       v        Phone:(612)9964 9633 Fax:(612)9929 8477
>_________________________________________________________

------------------------------

Date: Tue, 6 Jan 1998 09:06:55 -0700
From: Arnold Miller 
Subject: RE: Update to ISO 9000-3 & Australia Standards

Just back from the ISO web site "http://www.iso.ch" with information
about ISO 9000-3. There is a 1997 version with the description:

"ISO 9000-3:1997
Quality management and quality assurance standards -- Part 3: 
Guidelines for the application of ISO 9001:1994 to the development, 
supply, installation and maintenance of computer software 

Edition: 2 (monolingual) 
Number of pages: 32
Price code: P
Technical committee / subcommittee: TC 176 / SC 2
ICS: 03.120.10
Descriptors: computer software, implementation, international 
standards, quality assurance, quality assurance programme, quality 
assurance systems, quality management, rules (instructions), 
standards

Last updated on 1998-01-03
"

Other ISO 9000 type standards released in 1997 via web page
"http://www.iso.ch/cate/0312010.html"

ISO 9000-2:1997 Quality management and quality assurance 
   standards -- Part 2: Generic guidelines for the application 
   of ISO 9001, ISO 9002 and ISO 9003 
ISO 10006:1997 Quality management -- Guidelines to quality 
   in project management 
ISO 10012-2:1997 Quality assurance for measuring equipment
   -- Part 2: Guidelines for control of measurement processes 
ISO/TR 13352:1997 Guidelines for interpretation of ISO 9000 
   series for application within the iron ore industry

I do not know if the Australia Standard AS/NZS 3905.8:1996 is
the same or different from the ISO standard.

The Australia Standard  web site "http://www.standards.com.au"
also 9000 guide lines for various industries. These are:

AS 3905.1-1991  Quality system guidelines - 
   Guidelines to AS 3901/NZS 9001/ISO 9001 for 
   chemical and allied industries 
AS/NZS 3905.2:1997  Quality system guidelines - 
   Guide to AS/NZS ISO 9001, AS/NZS ISO 9002, and 
   AS/NZS ISO 9003 for construction 
AS/NZS 3905.3:1994  Quality system guidelines - 
   Guide for the hospitality industry 
AS/NZS 3905.4:1995  Quality system guidelines - 
   Guide to quality system Standards AS/NZS ISO 9001:1994 and 
   AS/NZS ISO 9002:1994 for the pressure equipment industry 
AS/NZS 3905.5:1995  Quality system guidelines - 
   Guide to AS/NZS ISO 9001:1994 for education and training 
AS/NZS 3905.6:1995  Quality system guidelines - 
   Guide to AS/NZS ISO 9001:1994 for the legal profession 
AS/NZS 3905.7:1995  Quality system guidelines - 
   Guide to AS/NZS ISO 9001:1994 for the road freight 
   transport industry 
AS/NZS 3905.8:1996  Quality system guidelines - 
    Guide to AS/NZS ISO 9001:1994 for the software industry
AS 3905.9-1996  Quality system guidelines - 
   Guide to AS/NZS ISO 9001:1994 for telecommunications 
   call charging and call billing 
AS 3905.10-1997  Quality system guidelines - 
   Guide to AS/NZS ISO 9001:1994 for the finance industry 

- --- Arnold Miller (miller@SignalSoftCorp.com) 303-443-7006 x 19

- -----Begin Original Message-----
From:	Peter Teng [SMTP:peter.teng@ot-link.ot.com.au]
Sent:	Monday, January 05, 1998 9:44 PM
To:	iso9000-3@quality.org
Subject:	Update to ISO 9000-3

Anyone know about any update to ISO 9000-3:1991? 

Since ISO 9001 has been revised in 1994, I thought as guidelines,
 ISO 9000-3:1991 would be outdated.

Standards Australia (http://www.standards.com.au) has published 
guidelines for software industry as AS/NZS 3905.8:1996 Is this 
guidelines accepted by international communities. Will it be 
adopted by ISO?

Peter Teng
email: peter.teng@ot.com.au
- -----End Original Message-----

------------------------------

Date: Tue, 6 Jan 1998 15:12:42 -0500 (EST)
From: Bill Deibler 
Subject: RE: Update to ISO 9000-3

Once again....a consultant speaks without checking the issue thoroughly.

I would agree that there is chaos in the standards world as I've worked on
numerous standards projects.  In fact, our company has developed and has
offered courses since 1992 that compare and contrast standards such as ISO
9000 and the CMM, therefore I am intimately aware of the confusion.

I am however, surprised, Susan, that you were unaware of the activity
related to ISO9000-3 if you claim to have researched the standards
"quagmire" as you call it, so carefully.

Check out the following link on the ISO Web Site:

http://www.iso.ch/cate/d26364.html

ISO 9000-3:1997
Quality management and quality assurance standards -- Part 3: Guidelines
for the application of ISO 9001:1994 to the development, supply,
installation and maintenance of computer software 

Edition: 2 (monolingual) 
Number of pages: 32
Price code: P
Technical committee / subcommittee: TC 176 / SC 2
ICS: 03.120.10
Descriptors: computer software, implementation, international standards,
quality assurance, quality assurance programme, quality assurance systems,
quality
management, rules (instructions), standards

Last updated on 1998-01-03 

Although this version of ISO 9000-3 does have warts, it has been updated
to take into account the 1994 version of 9001.  Probably the most
significant change is the clause by clause alignment with 9001 to make it
more readable.  There are other changes that are a wee bit disconcerting,
but I'll leave that to another post....which is more extensive.

Let's get the facts straight on the standards before we lambast them
entirely.  A little research would have told you about the ISO TC 176 SC2
and ISO/IEC JTC1 SC7 work that was done on this standard.

I suggest that anyone that is interested on the release of standards
consult ISO's homepage.

By the way, check with your national standards body (e.g. ANSI/ASQ) on
availability of ISO 9000-3 in your area.  ANSI has not received copies yet
but they should be soon.  They still have a listing for the 1996 DIS on
their website.

bill
- --------------------------------------------------------------------
Bill Deibler                       SSQC
http://www.ssqc.com                           2269 Sunny Vista Drive
Phone (408) 985-4476  Fax 248-SSQC               San Jose, CA  95128

On Tue, 6 Jan 1998 sheard@software.org wrote:

> Nope, it is the conflict we all have to live with until they issue an
> updated joint set, presumably in the 1999 time frame. See
> www.software.org/quagmire for more.
> Sarah Sheard
> 
> Sarah Sheard                                   Senior Systems Engineer
> Software Productivity Consortium       sheard@software.org    
> 2214 Rock Hill Rd, Herndon VA 20170            (703) 742-7106
> 
> 
> >-----Original Message-----
> >From:	Peter Teng [SMTP:peter.teng@ot-link.ot.com.au]
> >Sent:	Monday, January 05, 1998 11:44 PM
> >To:	iso9000-3@quality.org
> >Subject:	Update to ISO 9000-3
> >
> >
> >Anyone know about any update to ISO 9000-3:1991? 
> >
> >Since ISO 9001 has been revised in 1994, I thought as guidelines, ISO
> >9000-3:1991 would be outdated.
> >
> >Standards Australia (http://www.standards.com.au) has published guidelines
> >for software industry as AS/NZS 3905.8:1996 Is this guidelines accepted by
> >international communities. Will it be adopted by ISO?
> >
> >
> >Peter Teng	
> >email: peter.teng@ot.com.au
> >		OPEN TECHNOLOGY
> >  _--_|\  	Intelligent Networks Group
> >/       \       Level 2, 53 Walker Street,
> >\_.--. _*       North Sydney, Australia, 2060
> >       v        Phone:(612)9964 9633 Fax:(612)9929 8477
> >_________________________________________________________
> 

------------------------------

Date: Thu, 8 Jan 1998 00:00:50 -0500 (EST)
From: "Bill Casti, CQA (System Administrator)" 
Subject: FYI: SEPG Conference, March 9-12, Chicago (fwd)

NOTE: If you're interested, use the contact information they've provided
below; if you're not interested, tap your "delete" key.

Thanks.
Bill

- ---------- Begin Forwarded Message ----------
Date: Wed, 07 Jan 98 15:42:27 EST
From: Carol Biesecker 
Subject: please publicize



SEPG `98  Preliminary Program
Software Engineering Process Group Conference
March 9-12, 1998
Hyatt Regency Hotel, Chicago, Illinois

Theme:  Process Synergy
Process and Mindset:  Real-World Perspectives

February 4, 1998: Deadline for Early Bird Registration Discount

Sponsors
This conference is planned in cooperation with the Chicago Software Process
Improvement Network (C-SPIN) and the Software Engineering Institute (SEI).
. . . . .
SEPG 98 is the international conference and exposition for software process
professionals, sponsored by the Software Engineering Institute (SEI) and the
Chicago Software Process Improvement Network (C-SPIN). This year we are
celebrating a decade of service and preparing ourselves to migrate to a new
decade and a new level. This four-day event brings together representatives
from government, industry, and academia for a truly global perspective on
software process improvement.

NOTE: The information in this program is subject to change.
Please visit our Web site for updates:
		 http://www.sei.cmu.edu/products/sepg98

The conference will include 
. plenary sessions
. invited and contributed presentations
. tutorials
. presentations and panel discussions
. informal birds-of-a-feather (BOF) meetings
. vendor exhibits 
. . . . .
Keynote Speakers

Tuesday, March 10
  Watts Humphrey, Software Engineering Institute
  The Team Software Process (TSP)

  Sanjiv Ahuja, Bellcore
  Process Improvement in a Rapidly Changing Technical Environment

  George Yamamura, Boeing Information, Space and Defense Systems
  Reflections on the Journey to SEI SW-CMM Level 5

Wednesday, March 11
  Victor Basili, University of Maryland
  A Look at Business Life-Cycle Models for the Software Business
  
  Susanne Kelly, Citibank
  Citibank, Complexity, and the CMM
  
  Cora L. Carmody, Litton PRC Inc.
   Quality: The Value of Culture in the Delivery of Technology 
   Or Everything I Needed to Know to be CIO I Learned in Quality
    and Process Improvement
. . . . .
Special Conference Events

SEI Information Day, March 8

SEI Information Day will be held Sunday, March 8, 1998, from 2:00 p.m. - 6:00
p.m. at the Hyatt Regency. This event is a forum for the SEI to describe its
initiatives through a series of briefings and follow-on discussions between
customers and key members of the SEI technical staff.  The program will also
feature demonstrations of specific technologies that represent opportunities
for improved practices.  There is no charge to attend Information Day but
registration is required.

For more information please contact 

SEI Customer Relations
Phone, Voice Mail, and  On-Demand FAX:  412 / 268-5800
Internet: customer-relations@sei.cmu.edu

Social Events, March 9 & 10

Happy hour (cash bar) in the exhibit area on Monday, March 9 from 5:00 p.m. -
7:00 p.m., and for an informal reception (cash bar), Tuesday, March 10 
from 6:00 p.m. - 8:00 p.m.

For more information, contact
	
Events
Software Engineering Institute
Carnegie Mellon University
Pittsburgh, PA 15213-3890
FAX: 412 / 268-7401
. . . . .
Birds-of-a-Feather (BoF) Sessions, March 9, 10, & 11

Please direct BoF inquiries to the BoF Chair: 
Dean Fritz, Cellular Infrastructure Group, Motorola, Inc.
Phone:	847 / 632 2950
FAX:	847 / 632 7521
Internet: fritz@cig.mot.com
. . . . .
Exhibits

Exhibits will be offered throughout the conference. Approximately 70
companies, consultants, government organizations, SPINs, and the SEI will have
information on projects and products that support software engineering.

For the latest information on who will be exhibiting,
please visit our Web site 
	 http://www.sei.cmu.edu/products/sepg98/special.events.html   

Exhibit Hours
Monday		9:30 a.m. - 7:00 p.m.	
Tuesday		9:30 a.m. - 3:30 p.m.	
Wednesday	9:30 a.m. - 3:30 p.m.	

Further questions concerning exhibits should be directed to:
Heather Stupak, Software Engineering Institute 
Phone:	412 / 268-7388
. . . . .
Housing Information

The Hyatt Regency is easily accessible from both the O'Hare International
Airport and Midway Airport. The Chicago Convention & Tourism Bureau will be on
site to assist with questions and to provide general information about
restaurants and other local activities. For directions or general information,
please call the Chicago Convention & Tourism Bureau at 312 / 567-8500.

The Hyatt Recency Chicago will serve as the host hotel for the 1998 SEPG
Conference and is easily accessible from both O'Hare International Airport and
Midway Airport. A block of sleeping rooms has been reserved.  To secure hotel
accommodations, please contact the Hyatt Regency Chicago directly. To receive
the group or government rate, please mention the 1998 SEPG Conference.

			Group Rate	Government Rate	 

Hyatt Regency 		$125.00		prevailing		
151 East Wacker Drive
Chicago, IL 60601
312 / 565-1234

Please Note: Rates honored until February 7, 1998
. . . . .
For More Information

For general information about the Software Engineering Institute 
or for more details on the SEPG Conference and other events,
please contact 

Customer Relations
Software Engineering Institute
Carnegie Mellon University
Pittsburgh, PA 15213-3890
Phone, Voice Mail, and  On-Demand FAX:  412 / 268-5800
Internet: customer-relations@sei.cmu.edu
World Wide Web: http://www.sei.cmu.edu

(SM)  Capability Maturity Model, IDEAL, Personal Software Process,
Team Software Process, and PSP are service marks of Carnegie Mellon
University.

(R) CERT and CMM are registered in the U.S. Patent and Trademark Office. 

Copyright 1997 Software Engineering Institute.  All rights reserved. 

The Software Engineering Institute (SEI) is a federally funded research and
development center sponsored by the U.S. Department of Defense and operated by
Carnegie Mellon University.

. . . . .
Participant Registration

To Register

An registration form (ascii) is included at the end of this message.
Complete the entire registration form.
Submit the completed form in one of the three ways listed below.
Full payment must be received with your registration prior to the conference.
Please Note: We can not process registrations by phone.

1.  MAIL the form with a check (payable to SEI/CMU), credit card billing 
    information, or a copy of your completed purchase order to:
	SEI Events
	Software Engineering Institute
	Carnegie Mellon University
	Pittsburgh, PA 15213-3890

2.  FAX the form with credit card billing information or a copy of your
    completed purchase order to: 412/268-7401 (24 hours daily).
    If you are FAXing your registration form, please do not also mail the form.

3.  E-MAIL your credit card billing information to: registration@sei.cmu.edu 
    If you are e-mailing your registration information, please do not
    also mail the registration form.
. . . . .
Payment Options

Payment in full must accompany registration. (The method of payment may 
not be changed after submission of registration. We are unable to honor 
requests that do not have accompanying payment.) Acceptable forms of 
payment include:
. Company or personal check (payable to SEI/CMU)
. Credit card (Mastercard, Visa, and American Express). 
  Credit card payments will be processed upon receipt.
. Corporate/organizational purchase order. (Must be completed in full, 
  indicate "Advance Payment Required," and must be signed by the designated 
  fiscal officer in your organization.)
. Government purchase order. (Must be completed in full, indicate 
 "Advance Payment Required," and must be signed by the designated fiscal 
  officer in your organization. We recommend you submit DD Form 1556 as a 
  prepaid training form.)

For example: DD Form 1556 should state "Advance Payment Required" in block
#37, and be signed by the fiscal officer in block #29.

International Processing Fee (wire transfers only)

This fee applies only to international attendees and is required to cover the
cost of wire transfers. For each registration requiring a wire transfer, a $25
fee has been added to your registration fee.

On-site Registration After February 26, 1998

Registrations received after 12:00 midnight (EST) on February 26, 1998, will
be processed on site at an increased rate. After February 26, 1998, only
checks or credit cards will be accepted.

Refund Policy
Cancelations received in writing by February 16, 1998, will receive a refund,
minus a $50 administrative fee. No refunds will be issued after February 16,
1998. If you do not cancel and do not attend, you are still responsible for
payment. Substitutions are acceptable when provided in writing prior to the
conference or at on-site registration. Registration fees are not transferable
to other SEI events.

Confirmation
The SEI will mail a confirmation letter within seven working days of receiving
your registration form (for registrations received by February 26, 1998).
Thereafter, registrants will receive their confirmation at on-site
registration.

Dietary Restrictions
Due to facility restrictions, only three types of dietary meals will be
offered: vegetarian (also low-fat), kosher, and diabetic.  If applicable,
please select one of these options on the registration form.  (Please note
that dietary meals will only be offered at lunch. Please prepare accordingly
for other meals.)  We are unable to honor dietary requests after February 26,
1998.

Registration and On-site Assistance at the Conference

Registration will be located in Wacker Hall, on the lower level of the Hyatt
Regency. To avoid congestion, attendees are encouraged to check in and pick up
materials during the Sunday evening hours. All conference participants will
receive one set of conference proceedings (on CD-ROM) and a bio/abstract book.

The full registration fee (Monday through Thursday) includes admission to
tutorials, general sessions, and track presentations as well as continental
breakfasts, lunches, breaks, one happy hour (cash bar), and one evening
reception (cash bar).

The tutorial registration fee (Monday and Thursday) includes admission to
tutorials as well as continental breakfasts, lunches, breaks, and one happy
hour (cash bar).

The conference registration fee (Tuesday and Wednesday) includes admission to
the general sessions and track presentations as well as continental
breakfasts, lunches, breaks, and one evening reception (cash bar).
. . . . .

Registration Form 

You must complete the entire registration form to be registered.  Upon
submission of this registration form you are responsible for the terms
previously stated.

Contact Information - Hours: Monday-Friday, 8:30 a.m. to 4:00 p.m. (EST)
Events			
Software Engineering Institute
Carnegie Mellon University
Pittsburgh, Pennsylvania,  15213-3890
Phone: 412 / 268-7388			
FAX: 412 / 268-7401	
Internet: registration@sei.cmu.edu	

Registration Fees

Early Bird (by Feb. 4)		Regular	    Wire Transfer	
Conference & tutorials		$745		$770
Conference only			$495		$520
Tutorials only			$495		$520

Discount (by Feb. 26)		Regular	    Wire Transfer
Conference & tutorials		$845		$870
Conference only			$595     	$620
Tutorials only			$595		$620

On-site (after Feb. 26)		Regular	    Wire Transfer
Conference & tutorials		$945		$970
Conference only			$695	        $720
Tutorials only			$695            $720

Tutorial Registration
For each day (Monday and Thursday), please register for one full-day tutorial,
or one A.M. and one P.M. tutorial.  Note: We can not accept substitutions.

Monday, March 9, 1998  
___ Full-Day  The Level 5 SEPG
___ Full-Day  The Personal Software Process (PSP)
___ Full-Day  Software Acquisition and Development:  What to Do with All 
              the Choices!
___ Half-Day A.M.  Risk Management
___ Half-Day A.M.  Software Process Improvement 101
___ Half-Day A.M.  Practical Software Measurement
___ Half-Day P.M.  Statistical Process Control of Software
___ Half-Day P.M.  Dealing with the Underworld:  Accelerating SPI
___ Half-Day P.M.  Measuring for Process Management and Improvement

Thursday, March 12, 1998

___ Full-Day  An Emerging International Standard for Software Process 
              Assessment
___ Full-Day  The Process Change Methodology:  A Guide for SEPGs and PATs 
              Conducting CMM-Based Software Process Improvement
___ Full-Day  Software Project Planning, Tracking, and Oversight
___ Half-Day A.M.  Implementing a Project Management Discipline Across a 
                   Large Software Organization
___ Half-Day A.M.  Expanding the SPI Focus to Include Systems Engineering
___ Half-Day A.M.  Software Quality Engineering for Project Leaders
___ Half-Day P.M.  Process Mapping -- Applying Visual Roadmaps to Build 
                   Consensus
___ Half-Day P.M.  Practical Application of Cleanroom Software Engineering
___ Half-Day P.M.  How to Improve Your "Peer Review" Processes
			
Payment Options
___ MasterCard   ___Visa   ___ American Express 	
Credit card number _________________
Expiration date _____________________             
Signature ______________________________________________
___ corporate/organizational purchase order	
___ government purchase order (e.g., DD 1556) 	
___ check (payable to SEI/CMU) 

Participant Information		

___ Please check if you do NOT want your name and contact information printed
on the participant lists available to conference participants and vendors.

Organization/company:
Last name:			First name, middle initial:
Title:		Division or department: 
First name to appear on name badge:
Salutation (Mr., Mrs., Ms., Dr., other): 
Mailing address:		City/state/zip/country: 
Business telephone number:		FAX number:
Emergency number:		Email address: 
Dietary requirements: __ vegetarian __ kosher __ diabetic 
Access requirements:	 
Are you a U.S. citizen?  __ yes __no 	
Identify country of citizenship if not the U.S.:
________________________________________________________________________
Internal Use Only		

Received	Entered    Check#   PO#	  J/E#	 PL App	   Amount	
				

- ---------- End Forwarded Message ----------


=============================================================================
 Bill Casti, CQA                                     Email: help@quality.org
 Domain Owner, QUALITY.ORG                           Pager: +1 800 604 6149
 President, Associated Quality Consultants, Inc.       Fax: +1 703 834 8209
- -----------------------------------------------------------------------------
        Visit our Online Quality Resources Website and Bookstore at
                          http://www.quality.org
=============================================================================

------------------------------

Date: Fri, 9 Jan 1998 12:01:02 +0100
From: Tomasz Byzia 
Subject: [none]

Dear Sirs,

The first step on a way of software process/quality improvement is an 
assessment of current organization practices.
There are many standards/approaches as CMM, BOOTSTRAP, Trillium, TickIt and 
SPICE. I am looking for a description of the approaches and their 
comparison with respect to various conditions as size of organization that 
the model is recommended for, fitness for different types of software 
applications, conformance to ISO 9000 standard, etc.

I will be grateful for any suggestions.
My current task is to prepare overview of above methods to allow a 
management staff to choose the best one for our further activities.

Best regards,
Tomasz Byzia

=================================
PZ Inter-Design Tessel Systems
Marysinska 16
04-617 Warsaw, Poland
email: Tomasz.Byzia@interdesign.com.pl
=================================

------------------------------

Date: Thu, 15 Jan 1998 13:06:13 -0500 (EST)
From: "Bill Casti, CQA (System Administrator)" 
Subject: ANNOUNCEMENT: New FOOD-QUAL Email Discussion List

NOTE: This is an announcement of a new list at QUALITY.ORG. It is being
delivered to all subscribers of other QUALITY.ORG lists. You will get
duplicate messages if you are subscribed to more than one QUALITY.ORG
list. My apology for the unavoidable duplications. 

- ------

At the request of many people, including some of you being cc:'d on this
announcement, QUALITY.ORG is pleased to announce that we have created
another topic-specific quality-related email discussion list on Quality
Issues in the Food Processing Industry.

At this time, the list is NOT moderated. If the volume becomes great
enough--and a suitably-qualified volunteer emerges--turning it into a
moderated list is possible.

This list also has a Digest version, which you can subscribe to in
addition to or instead of the "single-message-at-a-time" list. A new
Digest will be generated and emailed to the Digest subscribers whenever
over 25,000 characters have been posted to the list. Digests are not
generated on the basis of date or time-elapsed since the previous Digest.
Digests will also be archived at the QUALITY.ORG website.


As with all lists at QUALITY.ORG, you must be a subscriber to the list in
order to post a message to the list. This also means that the address from
which you, as a subscriber, are trying to post a message must be EXACTLY
the same as the address at which you are subscribed to the list. We use
very good list management software--called Majordomo--to manage the
automated subscription/unsubscription processes. But, it is not artificial
intelligence or intuitive; it has no way of telling that
"john.brown@aol.com" is the same person as "john_brown@cisco.com". All it
does is compare the "from:" line of your attempted post to the lines in
the subscriber file. If it doesn't find one EXACTLY the same, it won't
post the message. So, it's very important for you to subscribe yourself to
the list from the address (if you have more than one) that you expect to
be using most of the time.

To Subscribe to the FOOD-QUAL List:

1. Address your message ONLY to:	Majordomo@quality.org
2. In the BODY of your message, place ONLY these two words:
	subscribe food-qual

and/or	subscribe food-qual-digest  (if you want to subscribe to the
				     Digest version; you can subscribe to
				     both list versions, BUT each command
				     line must be on a separate line)

** (DON'T put any other text in the BODY of your message or Majordomo will
try to interpret it against the commands it knows. It won't be able to and
will bounce it back to you.) **

3. Majordomo will respond by sending an authentication message back to
you. You will need to return the authentication code and command line back
to Majordomo@quality.org in order for your subscription request to be
completed. The authentication message will be sent to the address
being subscribed, not the address from which the message originated. We do
this so you can verify that YOU are the person requesting your address to
be added to the list. A common malicious act is to subscribe people to
thousands of lists; so, we request Majordomo to verify the wish to join
the list with the address being subscribed.

4. When your subscription request has been authenticated and completed,
Majordomo will also send you an "informational" file about the list.
Please SAVE that message, as it will also contain instructions telling
you how to remove yourself from the list. It is "bad form" to send your
"remove me from this list" messages to the list itself, so KEEP THE
MESSAGE.


To Post a Message to Everyone Else on the List:

1. Address your posting to:	food-qual@quality.org

2. I recommend that all new subscribers to the list start off by posting an
introduction to the other members of the list, to get the conversational
ball rolling. Since it is not a moderated list, the only way any
discussion will occur is when the subscribers themselves initiate it. If
everyone waits around for someone else to post, it will be a very boring
list.

3. Please don't send large attachments with your messages. It's better to
just let people know that you are willing to send them "this file",
whatever it may be, and let those who are genuinely interested request it
from you, rather than forcing everyone to deal with, whether they want to
or not. This way is also much more courteous to your fellow subscribers.
Remember that not everyone may have a similar connection to yours, so
large attachments may crash their system or may be restricted from
receipt. Take the "world view".

4. Please be professional and deal with the issues, not with the
personalities behind the opinions. While the posting may strike you as
"juvenile", there is nothing to be gained from "flaming" or insulting the
poster because you have differing opinions. If I am repeatedly notified of
an obnoxious poster, that person may have his/her subscription removed,
possibly being banned from the QUALITY.ORG system entirely. Remember that
this site is not a democracy; it is privately-owned and -operated. Even as
a subscriber, you are just a guest here. So, behave yourself.


Enjoy the discussions!

Regards.
Bill

=============================================================================
 Bill Casti, CQA                                     Email: help@quality.org
 Domain Owner, QUALITY.ORG                           Pager: +1 800 604 6149
 President, Associated Quality Consultants, Inc.       Fax: +1 703 834 8209
- -----------------------------------------------------------------------------
        Visit our Online Quality Resources Website and Bookstore at
                          http://www.quality.org
=============================================================================




 

------------------------------

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