CONTENTS

Executive Newsletter -
The ISO 9000 Quality Management System
February 2000 Issue

"Most computer technicians are complicators, not simplifiers. They're trying to make it look tough. Not easy. They're building a mystique, a priesthood, their own mumbo-jumbo ritual to keep you from knowing what they - and you - are doing. " Robert Townsend


A summary of Web information sources to help organizations understand, implement and maintain an ISO 9000 Quality Management System. Prepared by Innovation Business Services

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The Big Picture

Industry warms to the latest ISO 9000 Quality Drafts Australian industry has given the newest version of the next generation ISO 9000 family of Quality Standards a resounding 'thumbs up' in public comment received on the latest drafts of the Standards. Comment on the drafts closed in June as part of an International Organization for Standardization (ISO) revision of the ISO 9000, ISO 9001 and ISO 9004 quality management system Standards. There are presently more than 10,500 certifications to the existing ISO 9000 Standards in Australia, making Australian industry one of the world's highest users of the ISO 9000 series. Standards Australia, the national ISO member, is coordinating Australia's response during the revision process for the series.

Back Issues of this newsletter are available at Quality Org

ISO 9000 : 2000 With roughly 200,000 companies in around 120 countries certified to the requirements of ISO 9000 series of standards,speculations are on rise concerning how quality management system based on revised standard, expected to be released in year 2000 will affect the business. This paper looks at ISO 9000:2000 in following contexts · Why the change is required? · What is the response of users on 1994 version of this standard? Did the revision 1994 achieved it function? · What is the process of revision? · What are the essential changes being proposed in next revision in respect of its structure and approach? · What the companies should do to meet the requirements of coming standard? Why change? In 1987 first version of ISO 9000 series of standards were published. ISO protocol requires all standards to be reviewed at least every five years to determine whether they should be confirmed, revised or withdrawn. In 1990 ISO/TC 176 adopted two phase revision proccess. In first phase limited changes were made and was completed in 1994. The second phase will be major overhaul, which is under progress.The task to accomplish this phase has started in 1996. Quality Technical Books
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ISO 9000 at Work

ELVEY ACHIEVES SABS ISO 9002 CERTIFICATION Elvey International (PTY) LTD has recently achieved ISO 9002 certification by the South African Bureau of Standards (SABS). This certification endorses compliance of the Elvey International Quality Management System to meet the requirements of the internationally accepted ISO 9002 standard. Elvey has a group of companies which collectively constitute a service provider and distributindustry in Sub Saharan Africa. Being the first ISO 9002 certified company in this niche market in South Africa emphasises the group’s lead in its industry. There are many different organisations giving ISO certificatidirector of Elvey, the group chose the SABS because of the high standard it sets and because of the international esteem in which the organisation is held. " Our certification," says Edery, " Covers quality systems for all aspects of our business." ISO 9000 QUALITY SYSTEM DEVELOPMENT from Innovation Business Services
Project Management Institute’s Project Management Professional Certification Program Department Attains ISO 9001 Certification -Becomes First Certification Department in the World to Achieve Honor - Newtown Square, PA USA – The Project Management Institute (PMI®) announces that it has attained ISO 9001 and Q9001 certification for its Project Management Professional (PMP®) Certification Program Department. The department has become the first professional certification program of its kind in the world to receive the ISO 9001 certification, a globally recognized mark of a quality management system. "This is truly a great achievement for PMI." said Virgil Carter, FAIA, Executive Director of PMI. "Attaining the ISO 9001 certification demonstrates to the world that PMI is dedicated to global quality management." Contact TechRite for Multimedia ISO 9000 Documentation Services

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Reference Information

Sources of Standards Documents

Worldwide ISO Membership

- A list of all the Global Members of ISO

Your Country's Representative

Contact information for purchasing all ISO Standards including ISO 9000.

REGISTRARS ON THE WEB

International ISO 9000 Database

 

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ISO Implementation

Guidance on interpretation and implementation

Tips for ISO 9000 Preparation Auditing From Within If correctly designed and managed, an ISO 9000-compliant internal auditing system can be the glue that holds the quality system together and spreads goodwill among plant-floor employees about the company’s ongoing quality efforts. If it’s not managed correctly, it can derail the entire process. That’s because the employees the company chooses, trains, and deploys as internal auditors must be observant, impartial, diplomatic, conscientious, and well-organized. In addition to possessing this Boy Scout list of attributes, they must be considered part of the organization, or "one of us." Management’s perception of ISO 9000 activities as disruptive to normal production and operations can undermine their vital support of the effort.

See what
the ISO Man
has to say this month

Comparison of ISO 9001 and the Capability Maturity Model for Software, A Technical Report Paulk, M. The Capability Maturity Model for Software (CMM), developed by the Software Engineering Institute, and the ISO 9000 series of standards, developed by the International Standards Organization, share a common concern with quality and process management. The two are driven by similar concerns and intuitively correlated. The purpose of this report is to contrast the CMM and ISO 9001, showing both their differences and their similarities. The results of the analysis indicate that, although an ISO 9001-compliant organization would not necessarily satisfy all of the level 2 key process areas, it would satisfy most of the level 2 goals and many level 3 goals. Because there anot addressed in ISO 9000, it is possible for a level 1 organization to receive 9001 registration; similarly, there are areas addressed by ISO 9001 that are not addressed in the CMM. A level 3 organization would have littleISO 9001 certification, and a level 2 organization would have significant advantages in obtaining certification.
The DO's and DON'Ts of ISO 9000 implementation:
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pblais@lennox-addington.on.ca for CD-ROM

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Registering Your System

IAAR POLICY REGARDING LISTING OF REGISTERED FIRMS I AAR members are obligated by accreditation bodies to maintain a listing of clients they have registered against the various management system standards. There are also a number of voluntary listing services available for general knowledge of firms registered by any Registrar including, QSU's ISO 9000 Registered Company Directory, Globus Information Services, Inc. Directory, Quality Digest Directory and others. In the absence of an official United States listing service, these unofficial directories provide value in at least two important ways:

BDC

can guide you through all the steps required to obtain ISO 9000 registration.

Find A Registrar We have listed several registrars for your convenience. For additional information about any of the following registrars, refer to the registrar's contact information provided.
Common findings during certification audits:

Vinyl Foam Decorative Construction Materials from P.C.V. Plastic Extrusion Inc .

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Copyright

02/01/2000 Newsletter Copyright © Innovation Business Services . Source of Information Copyright according to Sources

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