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| Avoiding the Crisis du Jour by Paul A. Keller, CQE, CQA It's a pretty safe guess to say that the biggest worry to your operations today may not be the same as yesterday, or last week. Crises come and go, and thankfully so. For generally, we lack the resources to properly confront each day's crisis. So when the crisis du jour vanishes, to be replaced by tomorrow's piece de resistance, we can all breathe a sigh of relief and pat ourselves on the back for putting yet another nightmare behind us. Until it comes back to haunt us once again - a leftover du jour, so to speak. Then, of course, its much easier to "solve," since we just remember who got yelled at last time, and figure they need a reminder. If this sounds too familiar, you have plenty of company. In fact, these engagements are sold out for months in most organizations. What is missing here is the correct approach to problem solving and analysis. For starters, we need to avoid confronting every crisis de jour as if it were indicative of something in and of itself. Many times, it's not. |
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| How standardization fits into business objectives Peter Miller Slides of Mr Miller's presentation (35 KB / 26 pages) Text of Mr Miller's presentation The title of my presentation is ‘How Standardization fits into Business Objectives’ – a rather large subject to cover in half an hour, I think you’ll agree - particularly when the brief is to base my presentation on a wide variety of product sectors, the economic case as well as the practical business issues, and – by the way – to make sure I cover the subject from a national, regional and global standpoint! You’ll understand that if I were to cover the subject in any detail there would be two unfortunate results: firstly, it would take me into areas which will be covered with far greater authority by other speakers on the programme; secondly, it would take all today and most of tomorrow. |
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| Purchasers and BS EN ISO 9000 This document examines the importance to large purchasers of having BS EN ISO 9000 registered suppliers. It dispels the misconceptions surrounding quality standards, and the mistaken attitude that all your suppliers must have the standard. You should have a pragmatic and flexible approach, in which the importance of BS EN ISO 9000 varies in relation to other concerns. Detailed case studies from leading UK firms illustrate the major points. | ISO 9000 QUALITY SYSTEM DEVELOPMENT from Innovation Business Services |
| Northrop Grumman Corporation - El Segundo, CA Information : Corrective Action Program On preliminary review, Northrop Grumman's Corrective Action program is similar to corrective action processes at other industrial facilities. This program consists of four distinct categories. The first involves performing root cause analysis or determining how the defect/problem presented itself. Secondly, a corrective action plan is developed to resolve the immediate situation. Next, the approved corrective action plan is implemented with emphasis placed on process improvement. Finally, a follow-up investigation is performed to evaluate the effectiveness of the corrective action. |
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Sources of Standards Documents
Worldwide ISO Membership- A list of all the Global Members of ISO |
Your Country's RepresentativeContact information for purchasing all ISO Standards including ISO 9000. |
REGISTRARS ON THE WEB | International ISO 9000 Database |
Guidance on interpretation and implementation
| Set Up Ongoing Training The ISO 9000 standard requires that you identify job requirements. This is most frequently achieved through a job description. Training records must indicate how well employees meet those needs. If there is a gap, training needs must be identified and employees trained. Source: ISO 9000 Standard document, International Organization for Standardization, Geneva "Element 4.18 is one of the shortest paragraphs in the ISO standard, but it says the most." That’s how Dan Bridget characterizes the training element of the standard. "In essence, the approach to employee training should be, ‘We wouldn’t think of asking our employees to perform tasks that have an effect on quality without properly training them,’" said Bridget. "Many companies think they don’t have a training program, and thus will have to start one from scratch, but usually they have more of a program than they think. The common-sense tips and instructions that employees pass along to each other are in effect a form of training." |
ISO 9000 + Electronic Commerce
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| Internal Quality System Audits Close this window to return. Protocols, procedures and the approach to an internal audit should be the same as that applied during an external assessment. As well as ensuring compliance, this approach familiarises the staff with the correct style of audit and builds confidence when faced with the " show me? " approach to questioning. New skills may be needed to ensure that the managers understand and become familiar with the role of the audit and programme, to remove the fear and resistance commonly associated with audit activities. |
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04/01/2000 Newsletter Copyright © Innovation Business Services . Source of Information Copyright according to Sources