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| ISO 9001-2000: What to expect James Lamprecht, PhD Sections of this document include: general observations; measur, measurement and more measurement; other improvements; ISO9000:2000 a predjudiced view; and conclusion. The Draft International Standard (DIS) for ISO 9001:2000 was released in late November 1999. Reaction to this latest revision will no doubt vary and will likely depend on how one approaches the document. A casual, non-critical reading of the DIS will probably leavfeeling of satisfaction vis-à-vis the standard. Indeed, people may even comment that the 9001, 9000 and 9004 standards read better and are clearer than previous editions (1987 and 1994). However, upon closer examination, a more careful and critical reading will no doubt reveal that this latest revision was prepared in haste and is still in need of major editing. Indeed, the DIS is still replete with repetitions (and hence redundancies), as well as vaguely phrased or inelegant sentences. Editing these sentences and removing persistent redundancies would produce a more elegant, concise and thus, clearer DIS. |
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| Exploding the Myths about ISO 9000 The process of attaining ISO 9000 is not only misunderstood but often feared. Media coverage, hearsay, and business-related horror stories have all contributed to its threatening image. If you believe the hearsay, you may also believe that ISO 9000 is an intrusive set of unrealistic and that will make doing business unbearably difficult in the short run and moderately difficult forever thereafter. This is not the case. On the pages that follow, we at Cavendish Scott will examine and refute many of the common myths about ISO 9000. As you read on, keep two things in mind. In the first place, ISO 9000 was designed to help standardize business practices across the globe, making it possible to do business more predictably and more efficiently. Secondly, at Cavendish Scott, we've seen it all. With more than 400 clients on two continents, we have witnessed virtually all of the potential pitfalls - and the simple ways to avoid them. |
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| Windsor Laser Eye Institute Becomes World's First Laser Eye Facility to Earn ISO 9002 WINDSOR, Ontario, April 6 /PRNewswire/ -- One of the world's leading surgeons in laser eye surgery has just broken new ground by becoming the first laser eye clinic in the world to earn ISO 9002 certification from the International Organization for Standardization based in Geneva, Switzerland. The official ISO 9002 presented April 6, 2000 to The Windsor Laser Eye Institute. In less than nine months, the Institute met all the requirements and became the world's first laser eye facility to earn ISO 9002 certification. Many industrial organizations obtaining ISO certification invest at least a year's time to meet the requirements. | ISO 9000 QUALITY SYSTEM DEVELOPMENT from Innovation Business Services |
| Achieving Usability Beyond ISO 9001 by David Dick Reprinted from Usability Interface, Vol 5, No. 4, April 1999 In the January issue, I described how ISO standards 9241-11 and 13407 could be used to create standards and strategies for usability in the product life cycle. Another ISO standard that is an integral part of the product life cycle is called ISO 9001. ISO 9001:1994, 'Model for Quality Assurance in Design, Development, Production, Installation and Serving', specifies (quality system) requirements for achieving customer satisfaction by preventing non-conformity at all stages from design through servicing. What then does it have to do with usability when the word is not even used in the text? ISO 9001 has a lot to do with usability because improving usadesign, the production process, installation, servicing, inspection and test procedures and the applicable documentation to ensure that a product conforms to defined user needs and/or requirements. |
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Sources of Standards Documents
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Guidance on interpretation and implementation
| Making written procedures work by Onno van Ewyk Many procedure manuals are large multi-volume works, the initial drafting of which involved many person.months of work. And yet the work has been completely wasted, because they are never used. How can an organisation make written procedures effective? There are a number of hurdles to be overcome, and most of them stand at the point at which the documents are being written. There has been a lot of work in the past few years on the use of Plain English, an approach to document writing which strives for clarity by, for example, not using a long word where a short word will do. In Australia, a long-time proponent of this approach is Robert Eagleson |
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| Tips for ISO 9000 Preparation ISO 9000 Element 4.9: Process Control The ISO 9000 standard requires that processes affecting quality be controlled. Processes include both products and services delivered to customers. For example, training and customer support, as well as manufacturing, are processes that need to be controlled. Control of a process involves documented work instructions, process monitoring, approval of the use of workmanship standards. Processes for which the results cannot be verified by inspection and testing need to be continuously monitored. Process data should be measured to ensure that the requirements are being met. Personnel must be adequately trained. |
Do you know where your I.S. Department is today? Remember the Y2K fiasco? We can help you manage it better by using the ISO 9000 Quality Management System Innovation Business Services Contact Francis Cottier (email francis.cottier@sympatico.ca ) |
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06/01/2000 Newsletter Copyright © Innovation Business Services . Source of Information Copyright according to Sources