ISO 9000 - Executive Digest (September 1996)

Executive Digest - The ISO 9000 Quality Management System

September 1996 Issue

A summary of Web information sources to help organizations understand, implement and maintain an ISO 9000 Quality Management System.Prepared by Innovation Business Services

**CONTENTS**
ISO 9000 Explained	ISO 9000 at Work	Reference Information	ISO 9000 Implementation	System Registration	Electronic Publishing	The Virtual Employee	Quality Assurance

ISO 9000 Explained

ISO 9000 OVERVIEW In 1947, the International Organization for Standardization (ISO) was founded to promote the development of international standards and related activities in order to facilitate the exchange of goods and services on a worldwide basis. ISO is composed of national representatives from over 91 countries, and is located in Geneva, Switzerland.
The 20 ISO 9000 quality assurance system elements An ISO 9000 compliant quality assurance system includes up to 20 system elements documented in a pyramid of inter-connected policies, procedures and work instructions

|TOP|

ISO 9000 at Work

ISO 9000 AND IBM'S TOTAL QUALITY MANAGEMENT PROGRAM By Dr. Jack E. Small, IBM Corporation IBM's "Market-Driven Quality" program is patterned after the Malcolm Baldrige National Quality Award and utilizes the format and philosophy inherent in this total quality management approach. By linking ISO 9000 to IBM's existing "Market Driven Quality" efforts, we have realized additional benefits and substantial quality system improvements.
ISO-9000 The New Buzzword In Banking Industry Sarbajeet K. Sen NEW DELHI , ISO-9000 is the new buzzword in the Indian banking and finance industry, with a large number of banks, financial institutions and non-banking financial companies said to be firming up plans to seek the quality certification.

|TOP|

Reference Information

Sources of Standards Documents

Worldwide ISO Membership - A list of all the Global Members of ISO
Your Country's Representative Contact information for purchasing all ISO Standards including ISO 9000.

|TOP|

ISO Implementation

Guidance on interpretation and implementation

Management and the Quality Plan Elements 4.1 and 4.2 of ISO 9001, 9002, and 9003 deal with management responsibility and the quality plan used at a company. Although these are the key elements of any management based quality system, we have waited until now to discuss them. In the past few articles in this series, we spent time discussing design review and document control in detail, since these are the two elements companies fail most often.
The ISO 9000 Guide Introduction A German company wins a huge contract to sell components to a factory in North Carolina. A Swiss firm becomes the leading supplier of power line filters in the U.S. A Japanese electronics conglomerate outbids several European manufacturers for a project in South America.
ISO 9002 Quality System GECAP has implemented a Quality System that complies with the norm ISO 9002. ISO 9002 is a subset of ISO 9000, a series of international standards worked out by the International Standards Association.

|TOP|

Registering Your System

ALTERNATIVE REGISTRATION SYSTEM READY FOR TEST An alternative to the present third-party system for ISO 9000 registrations will be tested later this year on an undisclosed number of companies. In a February 10 memo to interested parties, proponents of the controversial Supplier Audit Confirmation (SAC) route stated : "WE believe that the SAC route is now sufficiently developed to serve as a basis for a pilot program between a supplier and a registrar.
ISO9000 Registration Bodies This listing provides contact details for ISO9000 Registrars organized into country of operation.

|TOP|

Electronic Publishing

This Digest is an example of our Electronic Publication Service. For more information, please see our Custom Electronic Digests .

|TOP|

Hire a Virtual Employee from Innovation Business Services

We can provide you with a variety of services by telecommuting on a temporary or part time basis - Anywhere in the world. Please see our Electronic Commerce Services for more information.

For a Custom Digest on any topic, please complete our SEARCH FORM

|TOP|

Quality Assurance

If you experienced any difficulty using this document or if you have any comments or suggestions. Please see our Quality Assurance

|TOP|

Copyright

Please Note

All of our Electronic publications are distributed as e-mail attachments using MIME (Multipurpose Internet Mail Extension) protocol. MIME permits virtually any kind of file to be attached to an e-mail document and is rapidly gaining worldwide acceptance as a standard communication tool.

|TOP|