A summary of Web information sources to help organizations understand, implement and maintain an ISO 9000 Quality Management System.Prepared by Innovation Business Services

ISO 9000 Explained

• ISO 9002 INTERNATIONAL STANDARD A BRIEF EXPLANATION OF THE TWENTY CLAUSES
• The Malcolm Baldrige National Quality Award and ISO 9000 Registration: Understanding Their Many Important Difference Curt W. Reimann and Harry S. Hertz Office of Quality Programs National Institute of Standards and Technology Gaithersburg, MD 20899

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ISO 9000 at Work

• SOFTWARE QUALITY ENGINEERING Software Quality Engineering (SQE) is a process that evaluates, assesses, and improves the quality of software. Software quality is often defined as the degree to which software meets requirements for reliability, maintainability, transportability, etc., as contrasted with functional, performance, and interface requirements that are satisfied as a result of software engineering.
• A COMPARATIVE EVALUATION OF CAPABILITY MATURITY MODEL AND ISO 9000 by Cynthia Priscilla Rahardja There is a strong trend in the software industry to adopt a process improvement model. Today, the two most influential models are the CMM and the ISO 9000. The CMM plays an important role in the American software community because of DoD's requirements. Its hierarchical framework is specific for software development and allows software organizations to improve their process step-by-step. Hence, the CMM has benefitted companies that are bidding for government contracts and large software companies that have to change in a consisten

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Reference Information

Sources of Standards Documents

• Worldwide ISO Membership - A list of all the Global Members of ISO
• Your Country's Representative Contact information for purchasing all ISO Standards including ISO 9000.
• What are STEP, SC4 and P-LIB? STEP is an acronym for "STandard for the Exchange of Product data", and is the name commonly used for a major Standards development process within the International Organisation for Standardization (ISO).

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ISO Implementation

Guidance on interpretation and implementation

• Management and the Quality Plan Elements 4.1 and 4.2 of ISO 9001, 9002, and 9003 deal with management responsibility and the quality plan used at a company. Although these are the key elements of any management based quality system, we have waited until now to discuss them. In the past few articles in this series, we spent time discussing design review and document control in detail, since these are the two elements companies fail most often.
• Software Process Assessment and Improvement A predominant approach organisations use in attempting to improve the quality of the software development process could be termed the technology-led approach. By this we mean that a major software development problem area is identified and, in order to make improvements, organisations introduce technology, such as CASE tools.

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Registering Your System

• ALTERNATIVE REGISTRATION SYSTEM READY FOR TEST An alternative to the present third-party system for ISO 9000 registrations will be tested later this year on an undisclosed number of companies. In a February 10 memo to interested parties, proponents of the controversial Supplier Audit Confirmation (SAC) route stated : "WE believe that the SAC route is now sufficiently developed to serve as a basis for a pilot program between a supplier and a registrar.
• ISO9000 Registration Bodies This listing provides contact details for ISO9000 Registrars organized into country of operation.

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