CONTENTS


10 Reasons for Poor Return on your I.T.Investment
An Executive Checklist

Executive Newsletter -
The ISO 9000 Quality Management System
January 1998 Issue

"Many a wife has turned an old rake into a lawnmower"

A Happy New Year to
all of our readers in

ARGENTINA-AUSTRALIA-AUSTRIA -BANGLADESH-BARBADOS-BELGIUM-BRAZIL-BULGARIA -CANADA-CANARY ISLANDS-CHILE-CHINA-CROATIA -CZECH REPUBLIC-DENMARK-EGYPT-EL SALVADOR -FRANCE-GERMANY-GREECE-HOLLAND-HONG KONG -HUNGARY-INDIA-INDONESIA-IRELAND-ISRAEL-ITALY -JAPAN-KOREA-KUWAIT-LEBANON-LITHUANIA-LUXEMBOURG -MEXICO-MACEDONIA-MADAGASCAR-MALAYSIA -MAURITIUS-MEXICO-NEW ZEALAND-NORWAY-PAKISTAN -PERU-PHILIPPINES-POLAND-PORTUGAL-PUERTO RICA -ROMANIA-RUSSIA-SAUDI ARABIA-SINGAPORE- SLOVENIA-SOUTH AFRICA-SPAIN-SRI LANKA- SWEDEN-SWITZERLAND-TAIWAN-THAILAND-TRINIDAD AND TOBAGO-TURKEY-UAE-UK-UKRAINE-US-VENEZUELA


FREE OFFER - Reach all of these readers with your message and links to your site
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A summary of Web information sources to help organizations understand, implement and maintain an ISO 9000 Quality Management System.Prepared by Innovation Business Services


The Big Picture

The Modern Day Archimedes: Using International Standards to Leverage World Markets by Stephen C. Lowell The Greek mathematician and scientist Archimedes once boasted that given a spot to stand and place a lever, he could move the world. Today's Archimedeans are still interested in leverage, but of the entrepreneurial type - gaining access to world markets and increasing trade. And one of the levers used by the modern Archimedeans is international standards. Twenty years ago, companies asked themselves whether they were in a global industry and to what extent (if at all) they should have a global strategy. .

Back Issues of this newsletter are available at Quality Org

If you would like copies for your site please contact Francis Cottier at cottier@fox.nstn.ca

ISO 9001 In the Next Millennium: The Future Revisions of ISO 9001, ISO 9002, and ISO 9003 by: Joe Tsiakals and Charles Cianfrani The need for integration of the three quality assurance models into one model requires a revised structure. A review of the 1994 edition of ISO 9001 resulted in identification of four candidate structures for the next revision.

Quality Environmental Services Quality in Service :

What is it? Is it important? How can it be measured? How can you develop your quality determination system?

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ISO 9000 at Work

ISO 9000 CERTIFICATION - A STEP TOWARDS TOTAL QUALITY By J. F. Piffard, Air Liquide Electronics Europe. Introduction "Quality" is a term that is now used by almost everyone, and in industry in particular. It may have many meanings depending on the context in which it is used. As the Marketing and Sales Manager of a company involved in leading-edge technology, quality is an integral part of daily life. When the subject of quality comes up between a customer and a supplier, the question of ISO 9000 certification is immediately asked. Environmentally Safe Liquid Storage Tanks from G.T. Machine and Fabrication
ISO 9002 After six months of internal audits and re-engineering, Microsoft Hong Kong Product Support Services (PSS) department was awarded ISO 9002 quality certification in June 96. A taskforce was set up in November 95 and given the challenge of developing and modifying internal procedures to conform to the international standards proposed by the International Organisation for Standardisation.

See what the ISO Man has to say this month

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Reference Information

Sources of Standards Documents

Worldwide ISO Membership

- A list of all the Global Members of ISO

Your Country's Representative

Contact information for purchasing all ISO Standards including ISO 9000.

Other Newsletters Available on Commerce at Light Speed
( CALS )
AND
Electronic Data Interchange (EDI)

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ISO Implementation

Guidance on interpretation and implementation

Choosing Quality Management Software for ISO 9000 Now that the business world has come to terms with ISO 9000, total quality management and the Baldrige Award, many companies are simplifying their operational processes to spend more time innovating and responding to customer demands. Often, quality management professionals rely on computer programs to achieve this simplification.

See the training simulation for the Hercules CC-130 Fuel Management System from Floating-Point Multimedia

Essential Tools for Quality Managers Or, What I Wish I Knew Before I Took This Job --by J. Michael Crouch The Quality Policy's written and posted, The CEO's speech is done. A New Day has dawned for the Organization, The Improvement Process is begun! Wisdom and secrets we bought from the Gurus, With Saddlebags full they rode on. But now I must find and fit all the pieces, And make the whole thing start to run. Hire a Virtual Employee from Innovation Business Services We can provide you with a variety of services by telecommuting on a temporary or part time basis - Anywhere in the world. Please see our Electronic Commerce Services for more information.

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Registering Your System

Publicizing your ISO 9000 or ISO 14000 certification Businesses and other organizations which have invested time, energy and money to obtain an ISO 9000 or ISO 14000 certificate understandably wish to publicize their achievement. This leaflet aims to help ISO 9000 and ISO 14000 certificate holders avoid the pitfalls of false, misleading or confusing claims in advertisements, promotional material, including videos, and other means of letting the market know that they operate a quality management system which has been independently assessed and certified as conforming to ISO 9001, ISO 9002 or ISO 9003, or an environmental management system assessed and certified to ISO 14001. This Newsletter is an example of our Electronic Publishing
Service. For more information, please see our Custom Electronic Newsletters .
THE ROAD TO ISO 9002 REGISTRATION by L. E. Whited and D. M. Thomas The General Manager of Operations in the Process Systems Group (PSG) decided in 1991 to have 109 [now at 145 - Ed] facilities which produced more than eight different products, meet the requirements of the ISO 9000 standards. On january 11, 1993, a certificate of approval from Lloyd's Register Quality Assurance was issued certifying that the quality management System of GSG met the ISO 9002-1987 standard.

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Copyright

1/1/98Newsletter Copyright © Innovation Business Services . Source of Information Copyright according to Sources

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