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| Facilities Impact of ISO 9000 What does ISO mean to facility managers? More than you might think By Barbara L. Vergetis Lundin Assistant EditorNEARLY EVERYONE IN the business world has heard of it, but what really is the ISO 9000 series of international quality standards? Is it a stamp of quality difficult to achieve or merely a buzzword easily attached to a manufacturer's product to promote widespread acceptance? For facility executives that's an increasingly important question. Investments in building products and systems are being scrutinized now more than ever by organizational cost-cutters; being able to justify a given product decision hinges more and more on the facility executive's ability to demonstrate the long-term value of that decision. And what separates the low-cost item from one that offers the best value is quality -- particularly such quality-related characteristics as reliability and durability. The problem is trying to evaluate the quality of a manufactured product. Product manufacturers, of course, face the same dilemma | Back Issues of this newsletter are available at Quality OrgInstall this Newsletter on your
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| ISO 9000 for Service Companies(It's not just for manufacturers anymore!) Background How can a Canadian manufacturer have confidence in the quality of parts bought from a European supplier? It might institute quality controls in its receiving department. This system would allow for acceptance of only those parts that meet the Canadian company's quality standards. However, such a system is not only expensive to administer, but defective parts must be shipped back to the supplier and replacements awaited. Another solution is to look to the quality assurance concept, introduced in the United States in 1950 by buyers for the Department of Defense (armament sector). This concept was directed at suppliers and had as its objective prevention of poor quality rather than its detection after the fact. Thus began the American army standard known as MIL-Q-9858. Then, ten years later in the early 1960s, the United Kingdom launched its own version of quality assurance with the Polaris program. By the 1970s, a number of national standards from a variety of countries had been introduced. Each country had its own set of standards, which created some difficulty when doing business with other countries. | Quality Environmental Services Quality in Service :What is it? Is it important? How can it be measured? How can you develop your quality determination system? Quality
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| ISO 9000:2000 Draft Submitted for Review TC 176 of the International Organization for Standardization has recently submitted working drafts of ISO 9000:2000 and ISO 9004:2000 to its members for review and comment. Since these documents represent the first of several steps in the evolution of the standard's revision, I would be foolish to go into too much detail on their contents as they will likely be substantially changed before their final release. However, some indication of the way they are likely to be changed can be revealed. | See what the ISO Man has to say this monthISO 9000 Consulting Services from the Business Development Bank of Canada (BDC) |
| ISO 9004.2: How to Raise the Standard of Service Delivery Presented at: Interdepartmental Quality Network (IQN) Open House - Ottawa, ON June 18, 1996 Presented by: John F. Young, P. Eng. J.F. YOUNG INTERNATIONAL INC.When an ISO 9000 quality system is implemented using ISO 9004.2 as a guidance document, service providers can realize major improvements. ISO 9004.2 is the guidance document for service providers. Once appropriate standards and a realistic measurement system are developed, a service organization can benchmark for improvement. The implications and benefits for a service provider and program implementation are discussed. Some commonly asked questions are answered. | Free Offer !
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Guidance on interpretation and implementation
| STRATEGIES OF VALIDATION IN GENERAL TESTING COMPARED TO EXPERIENCE IN NDE Open questions in common understanding of the terms reliability and validation Christina Nockemann tina@indi.kb.bam-berlin.de, Carsten Bellon carsten.bellon@bam.de and Sylke Nickisch, BAM Berlin, Germany; European-American Workshop Determination of Reliability and Validation Methods of NDE, June 18 - 20,1997 Berlin, Germany TABLE OF INTRODUCTION There is currently considerable interest in devising appropriate means for measuring how well test methods suit their avowed purpose. One of the major expressions of this interest has been through implementation of standards and guidelines issued by ISO/IEC (International Organization for Standardization/International Electrotechnical Commission) and, in Europe, CEN/CENELEC (European Committee for Standardization/European Commission for Electrotechnical Standardization). Among the goals of the ISO 9000 family of International Standards is provision of quality system guidelines [1] to complement the specific product requirements that are typically incorporated in specifications provided by "customers". These criteria are intended to aid "suppliers" in achieving continuing improvements in product quality and customer satisfaction. | Other Newsletters Available on Electronic Data Interchange ( EDI ) AND CALS (Commerce at Light Speed /Continuous Acquisition and Lifecycle Support |
| Moving Mountains: Faith on the Software Gods by Barry Faith This article first appeared in SQM issue 19. ountless tomes have been written about the reliability of computer software. As we move towards a society in which most of the products and services that we rely upon for our well-being and safety are controlled and run by computer software, the reliability issues become more critical. A manifestation of the concern that is felt, even within the software industry itself, was the high attendance at the recent International Software Quality Management Conference in Southampton, and its focus on testing methods. | See the training simulation for the Hercules CC-130 Fuel Management System from Floating-Point Multimedia |
| Welcome
to the free, searchable directory of ISO 9000 and QS-9000
registered companies offered as a public service by
Quality Digest. Please read this entire page before you
begin your search. We recommend that you print this page
before beginning your search ISO 9001 Registration for Small and Medium-Sized Software Enterprises (Part 1) This book is for executives, quality managers, and project leaders of small and medium-sized enterprises who design, develop, maintain, and evolve software. It provides a comprehensive approach to ISO 9001 registration using ISO 9000-3 guidelines. The phase-by-phase approach incorporates lessons learned by managers of Canadian software companies registered to ISO 9001. For each phase of the registration process, the book provides directives to executives, quality managers, and ISO 9001 project leaders, highlighting what they should focus on. Quotes from quality management system (QMS) auditors and consultants with ISO 9000 registration experience serve as reminders of the lessons learned by others. |
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| Publicizing your ISO 9000 or ISO 14000 certification ISO does not assess or audit quality systems to confirm that they conform to an ISO 9000 standard and ISO does not assess or audit environmental management systems to confirm that they conform to ISO 14001. ISO does not issue either ISO 9000 or ISO 14000 certificates. ISO does not carry out approval of ISO 9000 or ISO 14000 certificates, which are issued by certification (registration) bodies independently of ISO. "ISO certification" or "ISO registration" does not exist, whether to ISO 9000, ISO 14000 or any other of the standards ISO has developed. What is, in most cases, meant is "ISO 9000 certification" or "ISO 9000 registration" (and increasingly in the future, "ISO 14000 certification" or "ISO 14000 registration") – which is performed independently of ISO. The ISO logo is a registered trademark and ISO does not authorize its use in connection | Environmentally Safe
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Machining & Fabricating Ltd. Vinyl Foam Decorative Construction Materials from P.C.V. Plastic Extrusion Inc . |
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