CONTENTS

Executive Newsletter -
The ISO 9000 Quality Management System
January 1999 Issue

"For a list of all the ways technology has failed to improve the quality of life, please press three" - Alice Kahn


A summary of Web information sources to help organizations understand, implement and maintain an ISO 9000 Quality Management System. Prepared by Innovation Business Services

A Happy New Year to all of our readers in

ARGENTINA-ARMENIA-AUSTRALIA-AUSTRIA- BANGLADESH-BARBADOS-BELGIUM-BERMUDA-BOLIVIA-BRAZIL BULGARIA-CANADA-CANARY ISLANDS-CHILE-CHINA-COLUMBIA COSTA RICA-CROATIA-CYPRUS-CZECH REPUBLIC-DENMARK- ECUADOR-EGYPT- EL SALVADOR- ESTONIA-FINLAND-FRANCE- GERMANY-GREECE-GUYANA-HAWAII- GREECE-HOLLAND-HONDURAS-HOLLAND-HONDURAS-HONG KONG- HUNGARY-ICELAND-INDIA-INDONESIA-IRAN-IRELAND-ISRAEL-ITALY- JAPAN-JORDAN-KAZAHSTAN-KOREA-KUWAIT-LEBANON-LEICHTENSTEIN- LITHUANIA-LUXEMBOURG-MACAU-MACEDONIA-MADAGASCAR -MALAYSIA-MALTA-MAURITIUS-MEXICO-MORROCO-MOZAMBIQUES- NAMIBIA-NEW ZEALAND-NORWAY-PAKISTAN-PANAMA-PARAGUAY-y PERU-PHILIPPINES-POLAND-PORTUGAL-PUERTO RICA-ROMANIA -RUSSIA-SAUDI ARABIA-SIAM-SINGAPORE-SLOVAKIA-SLOVENIA- SOUTH AFRICA-SOUTH KOREA-SPAIN-SRI LANKA-SWEDEN-SWITZERLAND -TAIWAN-THAILAND-TRINIDAD-TURKEY-UKRAINE-UNITED KINGDOM -UNITED ARAB EMIRATES-URUGUAY-UNITED STATES OF AMERICA-UZBEKISTAN-VENEZUELA-VIETNAM-YUGOSLAVIA-ZAMBIA- ZIMBABWE :

From your Editor - Francis Cottier ( francis.cottier@sympatico.ca )

The Big Picture

Survey on ISO 9000 Quality Management System Implementation in Hong Kong; S. F. Lee, Paul Roberts and W. S. Lau The reasons for the high level of interest in quality standards and quality management have arisen because of the continued growth in world trade and the need for an ever-increasing strategy of countries to have access to the world markets. The far-reaching political changes in many countries, coupled with the transition to market economies and the desire to participate in the global market place contribute well to the interest. The design of questions in the questionnaire was based on the people's thinking, concepts or philosophies of the published ISO quality standards. The amalgamation of these useful thoughts, concepts and philosophies would help in developing some quality management strategies that will lead to business excellence performance. This paper outlines the methodologies and bases used in the design of questionnaire for the investigation of ISO 9000 quality management system status in Hong Kong. The survey itself would also assess the state of development of quality management aspects and identify the business management strategies that suit the needs in Hong Kong.

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Contact Francis Cottier
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cottier@fox.nstn.ca ) for information.

Auto Makers Drive New Quality Standards If you think ISO 9000 certification provides enough quality assurance for your customers, think again. By Amanda Loudin, Editorial Associate If, like many warehouses, you've just gone through the process of becoming ISO 9000 certified, congratulations. But don't rest on your laurels just yet. If your facility is connected to one of the 20,000 Tier One (direct) suppliers or one of the estimated 60,000 to 90,000 Tier Two or Three (indirect) suppliers to the Big Three automotive manufacturers, you've got more standards to face. The standards in question are QS 9000, for which certification is required by all three automotive giants, and MS 9000, for which only Ford requires compliance, but not certification. According to the Automotive Industry Action Group (AIAG), Southland, MI, QS 9000 (Quality System Requirements) is a fundamental quality system that provides for continuous improvement, with emphasis on defect prevention and the reduction of variation and waste in the supply chain. MS 9000 (Materials Management System Requirements), is a Ford document that the company selectively applies to suppliers with large inventories. It takes up where QS leaves off, and adds requirements for inventory management and materials science

ISO 9000:2000, The New Standard Click Here for your ISO Roadmap CD at

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ISO 9000 at Work

ISO 9000 Revisions To ensure that the ISO 9000 model for Quality Management Systems remains relevant the International Organization for Standardization (ISO) regularly reviews and updates the ISO 9000 standards, in order that they evolve in unison with business needs and expectations. The last revision of ISO 9000 was in 1994 and the next is expected to be effective late in the year 2000. Free Offer !
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the desktop of over 1,000
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Contact : Francis Cottier at francis.cottier@sympatico.ca
LinkAGE Online is Now ISO 9002 Certified ---- The First & Only ISP in Hong Kong to Achieve International Quality Management System Standard The leading commercial Internet service provider (ISP), LinkAGE Online, announced today it has successfully achieved the ISO 9002 international quality management system certification. The official certificate was issued by SGS International Certification Services, Inc. in accordance with the indicated standards of ANSI-RAB accreditation. The scopes of services certified include the provision of Internet solutions and management of Internet connectivity, Web hosting, facility management and Internet system integration. Realizing Vision:
Letter to a Restaurateur
Q: What is the fastest, most profitable, highly leveraged use of your talent and insight into the
Food & Beverage marketplace ?

ISO 9000 Consulting
Prepare and document your processes for ISO Certification
References available.

Quality System Documentation
108 Chestnut Street Towanda, PA 18848 (717) 268-5082 Fax (717) 265-4707

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Reference Information

Sources of Standards Documents

Worldwide ISO Membership

- A list of all the Global Members of ISO

Your Country's Representative

Contact information for purchasing all ISO Standards including ISO 9000.

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ISO Implementation

Guidance on interpretation and implementation

Getting organized The international quality standards ISO 9000 can mean sharper operations and more business. Here's a look at the process and why you may want to consider it. By Amanda Loudin, Contributing Editor Crunching the numbers IWLA is offering certification on-line Story resources Unless you've been hiding under a rock, you've at least heard of ISO 9000, the international standards that establish minimum requirements for an organization's quality system.

See what
the ISO Man
has to say this month

The ISO9000 Journey Copyright 1997 Charles J. Scalies/2000+A typical memorandum to employees at the start of an ISO9000 implementation effort) 1. Recently, a group of our managers and supervisors met to begin paving the way toward creating a new quality system for the company. When the new system is up and running, we will join a group of distinguished companies that are recognized throughout the world for consistently meeting customer’s needs. Soon, every associate will join the effort to create and implement the new system. Other Newsletters Available on
Electronic Data Interchange
( EDI )

AND
CALS (Commerce at Light Speed /Continuous Acquisition and Lifecycle Support

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Registering Your System

DNC System Serves As A Stepping Stone Towards ISO 9000 Certification In order to provide quality parts, the company adheres to the Total Quality Management Program (TQM) encompassing the latest in Just In Time (JIT), Statistical Process Control (SPC), Electronic Data Interchange (EDI), and bar coding technology. For Bob Brundage, the company's programming engineer, the pinnacle of quality management is ISO 9000 certification. In pursuit of the certification, Mr. Brundage wanted to establish tighter control over the creation, transfer and tracking of the company's CNC programs; and find a system that would grow as the company's needs expanded.

BDC

can guide you through all the steps required to obtain ISO 9000 registration.

Becoming Registered to ISO 9000 Registering to ISO 9000, the quality systems standard, will help your business become more efficient, increasingly competitive and as a result, more profitable. Your Route to Registration

Data Base of Spanish Enterprises Certified and Registered accordingly ISO9000, ISO14001 & QS9000.
Base de Datos deEmpresas Españolas Certificadas y Registradas ISO9000, ISO14001 y QS9000.

Environmentally Safe Storage Tanks from G.T. Machining & Fabricating Ltd.

Vinyl Foam Decorative Construction Materials from P.C.V. Plastic Extrusion Inc .

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Copyright

01/01/99 Newsletter Copyright © Innovation Business Services . Source of Information Copyright according to Sources

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