| CONTENTS | Executive Newsletter -
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Change for the Better via ISO 9000 and TQM; Samuel K. M. Ho The fundamentals of TQM are revisited for providing a relevant perspective on business excellence. Judging from the experience of the Japanese TQM movement, there is a need for a step-by-step approach towards TQ. As a result of exploratory research, a model called TQMEX standing for TQM EXcellence Model has been developed based on sound TQM practices. Both the theoretical background, personal experience and results of an intensive questionnaire survey conducted in Hong Kong, Japan and the UK have highlighted the importance of the Japanese 5-S, BPR, QCC, ISO 9000 and TPM on TQM practice. The findings are useful for firms wanting to benchmark against the business excellence of leading firms which have survived and grown despite the two global oil crisis and the recent Asian financial turmoil. | Back Issues of this newsletter are
available at Quality Org Install this Newsletter on
|
| Breaking Into The Trade Game: A Small Business Guide Pricing products to be competitive in international markets can be a challenge; pricing that works in one market may be totally uncompetitive in another. Although there is no one formula for establishing prices for exported products, there are a number of strategic and technical considerations that you can make in order to determine an appropriate pricing structure. | Quality Technical Books the Online Bookstore Offers Discounts on Technical Books |
| Working Smart MAXIMIZE THE PAYOFF FROM INFORMATION TECHNOLOGY Hell is paved with good intentions," said 18th century author Samuel Johnson. In the quality movement, hell is paved with something known as "documentation," a swirl of official scribblings that can overwhelm any well-intentioned administrator. For Sun Microsystems Computer Co., based in Mountain View, Calif., the swirl revolves around a set of quality edicts developed by the International Standards Organization (ISO) in 1987. Known as ISO 9000, it establishes quality baselines for such processes as production, design and service; in qualifying for the standard, companies gain the industrial equivalent of the Good Housekeeping Seal of Approval. ISO 9000's language is purposely vague enough to apply across industries-and stringent enough to create a paper-paved road to you know where. | ISO
9000:2000, The New Standard Click
Here for your ISO Roadmap CD at Systemcorp Free Offer ! |
| Barr-Nunn Earns ISO 9002 Recommendation GRANGER, IOWA Granger, IA., APRIL 1998--Barr-Nunn Transportation of Granger, Iowa announced today it has been recommended for ISO 9002 registration by National Quality Assurance, USA, of Acton, Mass. Barr-Nunn is expecting to receive the formal ANSI-RAB certificate in May. "We are so excited about passing this milestone that we can’t wait to share the news with our employees, customers and, yes, even our competitors," President Robert Sturgeon said about the good news. "Our employees have come through on this two-year commitment toward company-wide quality and they deserve all the credit. ISO 9002 has made our company easier to manage and more consistent, dependable and valuable. With this validation of our quality assurance programs, we are more able than ever to offer outstanding value for our customers well into the new century." | Realizing Vision: Letter to a Restaurateur Q: What is the fastest, most profitable, highly leveraged use of your talent and insight into the Food & Beverage marketplace ? |
Sources of Standards Documents
Worldwide ISO Membership- A list of all the Global Members of ISO |
Your Country's RepresentativeContact information for purchasing all ISO Standards including ISO 9000. |
REGISTRARS ON THE WEB |
Guidance on interpretation and implementation
| The SEI Software Capability Maturity Model By: Larry W. Whittington The Software Engineering Institute uses a conceptual framework based on industry best practices to assess the process maturity, capability, and performance of a software development organization. This framework is called the Capability Maturity Model. The Capability Maturity Model defines five levels of process maturity: 1.Initial (worship the hero) 2.Repeatable (plan the work) 3.Defined (work the plan) 4.Managed (measure the work) 5.Optimizing (work the measures) The extent to which Key Process Areas (related clusters of activities that enhance process capability) are implemented at each level determines the process maturity level rating of an organization. | See what the ISO Man has to say this month |
| Five Steps To "Quality Inherent" Manufacturing Measuring and controlling your metalworking processes is the best route to high quality production. By Jack Teegarden Federal Products Co. Providence, Rhode Island. Many of the basic notions about quality in metalworking have undergone significant change in recent years. Where it once was enough to document part quality in order to satisfy demanding customers, ISO 9000 and the vendor certification schemes of various OEMs now make it necessary to document the quality process itself. Statistical methodologies have largely superseded inspection as the determinant of whether a lot passes or fails. Dimensional accuracy—once virtually synonymous with quality in metalworking—is no longer the only critical criterion. As tolerances in some industries enter the sub-micron level, design engineers are finding it necessary to write—and manufacturers to meet—detailed specifications for part geometry and surface finish. | Other Newsletters Available
on Electronic Data Interchange ( EDI ) AND CALS (Commerce at Light Speed /Continuous Acquisition and Lifecycle Support |
| Tips for Selecting an ISO 9000 Registrar Like most of life’s major purchases for the home or business, it pays to "shop around" for a registrar. Don't take the first one that comes along. Ask for and check the references. Request the resumes of the registrar's proposed audit team. You are their customer. Registrars are there to provide a service to you. Make sure that you get what you pay for. Most importantly, don't let price alone be the deciding factor. Look for the value added. Again, you get what you pay for. | BDCcan guide you through all the steps required to obtain ISO 9000 registration. |
| Benefits
of ISO 9000 Registration Does registering your
organization to the ISO 9000 standard result in any
tangible benefits? A 1992 survey conducted by Lloyd's
Register Quality Assurance Ltd. of ISO 9000 registered
companies in the U.K. found: Data Base of Spanish Enterprises
Certified and Registered accordingly ISO9000, ISO14001
& QS9000. |
Environmentally
Safe Storage Tanks from G.T. Machining & Fabricating Ltd. Vinyl Foam
Decorative Construction Materials |
Please use our Evaluation Form to let us know your opinion and comments about this newsletter.
Copyright 01/03/99 Newsletter Copyright © Innovation Business Services . Source of Information Copyright according to Sources