CONTENTS

Executive Newsletter -
The
ISO 9000 Quality Management System
April 1999 Issue

These are entries from the mechanics' logs of repairs done on airplanes: Discrepancy: "Left inside main tire almost needs replacement." Corrective Action: "Almost replaced left inside main tire."


A summary of Web information sources to help organizations understand, implement and maintain an ISO 9000 Quality Management System. Prepared by Innovation Business Services

The Big Picture

Benefits of ISO 9000 ISO 9000 should be much more than a certificate hanging on the wall of your business. It should be a comprehensive living system that provides measurable bottom line improvements to the health of your company by assisting you to: Increase access to international markets Maintain consistently dependable processes Guarantee less wasted time, materials, and efforts

Back Issues of this newsletter are available at Quality Org

ISO 9000 And International Recognition ISO must be recognized as truly international for ISO 9000 series of standards to fulfill their 9000 purpose of harmonization of quality management systems on an international scale and supporting the growing impact of quality as a factor in international trade. Given the global nature of today’s business, customers must have confidence in the ISO standards and process in any country with which they do business. The term international must be applicable to three areas ISO 9000:2000, The New Standard Click Here for your ISO Roadmap CD at
Systemcorp

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ISO 9000 at Work

What ISO 9000 Means for Kepco's Customers ISO 9000 is an international standard for a quality system. A well-documented quality system ensures that we are consistent in our processes, procedures and product. Product not only means the physical power supply, but also the service and support Kepco provides to its customers. Everyone at Kepco is responsible for implementing the ISO 9000 standard. ISO 9001, a subset of the ISO 9000 standard, is a model for quality assurance in design, development, production, installation and servicing. There are 20 elements making up the ISO 9001 standard: Know where the problems are before it's too late !
I.T. PROJECT AUDITING
from Innovation Business Services
Pulaski Community Hospital Achieves a National First For more information, contact: Pulaski Community Hospital 2400 Lee Highway, Pulaski, VA 24301 540/994-8100 PULASKI, VIRGINIA, June 15, 1998 -- Pulaski Community Hospital is the first and only hospital in the United States to receive ISO 9000 certification for quality performance and JCAHO Accreditation with Commendation. Notification of the certification was received in a letter dated May 12 from Albert J. Egreczky, Vice President Operations, Kemper Registrar Services, Inc., Flemington, NJ. "The Certification Committee has voted to accept the recommendations of the audit team to certify and register Pulaski Community Hospital, New River Valley Cancer Care Center, and Columbia Homecare of Pulaski Community Hospital under Kemper Registrar Services Certification Program." Columbia Homecare of Pulaski Community Hospital is believed to be the first home health agency, and New River Valley Cancer Care Center the first cancer center, in the United States to achieve ISO 9000 certification. Realizing Vision:
Letter to a Restaurateur
Q: What is the fastest, most profitable, highly leveraged use of your talent and insight into the
Food & Beverage marketplace ?

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Reference Information

Sources of Standards Documents

Worldwide ISO Membership

- A list of all the Global Members of ISO

Your Country's Representative

Contact information for purchasing all ISO Standards including ISO 9000.

REGISTRARS ON THE WEB

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ISO Implementation

Guidance on interpretation and implementation

ISO Lessons Learned DEFENSE EVALUATION RESEARCH AGENCY (DERA)/AIR SYSTEMS SECTOR --- Recognize this as the largest and most complex project you are managing. Successful completion involves everyone in the organization. If achieving ISO 9001 registration is your Number 1 priority, make this clear from the beginning. Start NOW, there is never enough time!

See what
the
ISO Man
has to say this month

Documentation FAQ Isn't all this documentation just useless paper? We certainly hope not. If it turns out to be useless, we will have failed our mission. The extent and depth of the documentation is expected to be commensurate with the complexity of the processes and the training and education of the personnel involved. In general, procedures and work instructions are necessary when their absence would result in inconsistent or lesser quality process results. While the amount of documentation in some areas will increase, the amount of documentation in other areas should be reduced as a result of process review and improvement. Are you considering building, expanding or re-locating your business?
Consider the County of Lennox & Addington for manufacturing, distribution and warehousing. Please contact Paul Blais at
pblais@lennox-addington.on.ca
for CD-ROM

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Registering Your System

How Do I Attain Registration or Compliance? After determining on which requirements standard - ISO 9001, ISO 9002 or ISO 9003 - it should base its quality system, an organization performs two primary tasks: The documentation of its business processes in light of the requirements of each of the applicable 20 elements of the ISO 9000 standard. The implementation of these documented processes throughout the organization.

BDC

can guide you through all the steps required to obtain ISO 9000 registration.

CIDB ISO 9000 Certification Scheme The CIDB launched the CIDB ISO 9000 Certification Scheme in 1991. The objective of this scheme is to promote the adoption of an international quality management system standards in the construction industry. A total of over 160 firms has been certified under this scheme currently.

Data Base of Spanish Enterprises Certified and Registered accordingly ISO9000, ISO14001 & QS9000.
Base de Datos deEmpresas Españolas Certificadas y Registradas ISO9000, ISO14001 y QS9000.

Quality System Documentation ISO 9000
Consulting

108 Chestnut Street Towanda, PA 18848 ISO 9000 consulting Prepare and document your processes for ISO CertificationWill also assist in internal auditing. References available 717-268-5082 717-265-4704(Fax)

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Copyright

04/01/99 Newsletter Copyright © Innovation Business Services . Source of Information Copyright according to Sources

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