| CONTENTS | Executive Newsletter -
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| We Need More Standards Like ISO 9000 Roy Rada Virtual University Academic Officer Washington State University Pullman, WA 99164-2725 Standards are often about a product but can be about management. The pre-eminent standard in the area of management is the international quality management standard ISO 9000. Such standards are more important to an organization's success than are technical standards. Yet, the vast majority of ISO standards are about specific technical products, such as computer operating systems. What is ISO 9000? Why is it important? The standard provides a general framework for quality management and is targeted towards manufacturing organizations. The challenge to the organization is to invest in the additional workload of the maintenance of records for monitoring quality in such a way that the profitability of the company is improved. | Back
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| Trading in the global marketplace
– The International Organization for Standardization (ISO) has been in place for just over 50 years, but for much of that time it has kept a very low profile. ISO's first foray into significantly influencing international trade came with the move to containerization of cargo in the 1960s. The organization again took a higher profile when the move to internationalize manufacturing gained momentum in the 1980s and, although there were many quality systems in use at the time, ISO 9000 emerged as the first one to become truly global. Despite these successes, ISO is hardly a household name today. However, the acceleration of globalization of international trade, which emerged in the 1990s, will ensure that ISO will have a much larger role to play in the next century than ever before. Internet trading is one example of globalized trade that has emphasized the difficulty in imposing national controls on the supply of goods in a global marketplace. |
ISO 9000:2000,
The New Standard Click Here for your ISO Roadmap CD at Systemcorp
Quality Technical Books |
| Move Over, JCAHO There's another game in town, as far as one Louisiana hospital is concerned By Don Babwin The Joint Commission on Accreditation of Healthcare Organizations may have its critics, but one Southern hospital really has no use for the agency. American Legion Hospital in Crowley, La., about halfway between Baton Rouge and the Texas border, is the first U.S. facility to chuck JCAHO, then adopt ISO 9000, a set of quality standards used by businesses ranging from automakers to zener diode producers. The standards, which provide guidance for quality management, cover training, purchasing, document and data control, equipment testing, and process control. ISO--short for International Organization for Standardization--has been around for decades and is used in several foreign hospitals. "They don't tell you how to run this business," says Ame | Know
where the problems are before it's too late ! I.T. PROJECT AUDITING from Innovation Business Services |
| Mustek Cape Town - Certificated by SABS - February 1999 Mustek Limited was founded in 1987 and is today the largest assembler, marketer and distributor of personal computers, (its Mecer range of PCs being the top selling brand of PCs in South Africa for the last 6 years), data processing devices and allied products. The group was listed on the JHB Stock Exchange in April 1997.Over the past decade, Mustek has grown significantly, with annual sales increasing from R20 million in 1987 to R1,1 billion in 1998, operations expanding from one to nine sites and its staff compliment growing from 10 to 600 employees nationwide. From corporate headquarters in Johannesburg, Mustek currently oversees the activities of eight operating divisions, strengthened by inter-dependent relationships. In managing the rapid growth of the group, Mustek continually strives to achieve greater coherence and synergy between the different group activities. | Realizing Vision: Letter to a Restaurateur Q: What is the fastest, most profitable, highly leveraged use of your talent and insight into the Food & Beverage marketplace ? |
Sources of Standards Documents
Worldwide ISO Membership- A list of all the Global Members of ISO |
Your Country's RepresentativeContact information for purchasing all ISO Standards including ISO 9000. |
REGISTRARS ON THE WEB |
Guidance on interpretation and implementation
| Internal Quality System Audits - 4.17 Reviewed Protocols, procedures and the approach to an internal audit should be the same as that applied during an external assessment. As well as ensuring compliance, this approach familiarises the staff with the correct style of audit and builds confidence when faced with the " show me? " approach to questioning. New skills may be needed to ensure that the managers understand and become familiar with the role of the audit and programme, to remove the fear and resistance commonly associated with audit activities | BDCcan guide you through all the steps required to obtain ISO 9000 registration.
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| Making written procedures work by Onno van Ewyk Many procedure manuals are large multi-volume works, the initial drafting of which involved many person.months of work. And yet the work has been completely wasted, because they are never used. How can an organisation make written procedures effective? | Are you considering building,
expanding or re-locating your business? Consider the County of Lennox & Addington for manufacturing, distribution and warehousing. Please contact Paul Blais at pblais@lennox-addington.on.ca for CD-ROM |
| Choosing a Certification Body Choosing an ISO 9000 Certification Body has become a difficult task with many operators in South Africa at present. The Certification Body will be providing a service just like any other supplier that you may have and you will be paying for this. It is therefore important to find out about the size and financial status of the organisation, the certification process itself and the resources to their disposal, especially the expertise related to your field of operation. This relates directly to the competence of the Auditors used. Auditors can register Nationally through The South African Auditor & Training Certification Association (SAATCA) and Internationally through the International Register of Certificated Auditors (IRCA). This registration is applicable to the competence of an auditor in specific industries. | See
what the ISO Man has to say this month Vinyl Foam Decorative Construction Materials from P.C.V. Plastic Extrusion Inc . |
| The Benefits of Registration The ISO certification should not
be seen as a panacea to all quality-related problems. In
fact, it is only a base line model for quality assurance
which can and should be upgraded continuously. It
represents a documented system for quality assurance and
the real benefit (besides improved quality) it offers is
that it raises the confidence of the third party dealing
with the registered unit. There is indeed a facelift in
the organisation’s corporate image and not
surprisingly, an advertising campaign follows the
registration. Data Base
of Spanish Enterprises Certified and Registered
accordingly ISO9000, ISO14001 & QS9000. |
References available. Quality System Documentation ISO 9000 Consulting 108 Chestnut Street Towanda, PA 18848 ISO 9000 consulting Prepare and document your processes for ISO Certification Will also assist in internal auditing. References available 717-268-5082 717-265-4704(Fax) |
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