| CONTENTS | Executive Newsletter -
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| An Introduction to ISO 9000 ISO 9000 is a generic term used to describe a set of five separate yet related standards developed by the International Organization for Standardization (ISO). These standards were introduced in 1987, and have to date been adopted by more than 96 countries. They are generic in nature and are designed to be utilized by manufacturing, process, and service industries alike. | Back Issues of this newsletter are available at Quality Org |
| A Study of ISO 9000 In today's global market, customer requires that their expectations and needs are continually met. Quality of products, services, and processes has become a crucial factor in the performance of an organization. As a result of the trend to ensure the customer's needs, ISO 9000 quality standards were developed, mainly by professionals fromlarge companies. The standards then started being used by smaller business. The purposes of this paper is to explore ISo 9000 quality standards. It is based both on a review of existing studies and on a recent application in a manufacturing environment. I begin with a look at an overall explanation of ISO 9000, including ISO 9000 in America. Then, I illustrate an application of the path to ISO 9002 registration for Air Products and Chemical Inc. Later in the paper is an analysis of the results why the application was considered a sucees or why the application failed, including benefits and implecation. The paper ends with the future of ISO 9000, including the top five industrial trends. | Quality Technical Books the Online Bookstore Offers Discounts on Technical Books |
| Inject ISO into health-care system Nobody can afford to rest on reputation anymore. In the case of the health-care industry, competition gets tougher as health care become more global. That means what was considered “good” today is seen as minimal tomorrow. What we need to strive for are systems that promote excellence. The attraction of this approach is primarily due to the idea of “getting geared-up for excellence” rather than settling for minimum level. ISO 9000 standards provide the yardstick to assess performance. Today, health care is under pressure to reform and must take steps to operate like a business. ISO 9000 is an excellent way to do that. Health-care organizations have always recognized quality as an important part of their mission and have a strong orientation to quality concepts. Even though quality has been the foundation in health care, quality has not been defined as what is important to the patient. In the case of the health-care industry, an ISO 9000 quality system can help: | Know
where the problems are before it's too late ! I.T. PROJECT AUDITING from Innovation Business Services |
| Senator Charles S. Robb presents 1997 U.S. Senate Productivity and Quality Award for Virginia to Pulaski Community Hospital For more information, contact: Pulaski Community Hospital 2400 Lee Highway, Pulaski, VA 24301 540/994-8100 PULASKI, VIRGINIA, July 17, 1998 -- Senator Charles S. Robb presented the U.S. Senate Productivity and Quality Award to Pulaski Community Hospital during a special awards presentation at the hospital on July 18. Accepting the award on behalf of the hospital were Jack Nunley, Chief Executive Officer; Dr. Richard Gehrz, Pediatrician, Chief of the Medical Staff and member of the hospital Board of Trustees; Karen Wohlford, Chief Nursing Officer; and Katy Kirk, Director of Human Resources. The hospital was one of sixteen Virginia organizations which were named recipients of the 1997 U.S. Senate Productivity and Quality Awards (SPQA). PCH received a Certificate for Significant Achievement. The SPQA process began in 1982 after the United States Senate passed a resolution establishing an award to foster awareness of the need for productivity improvement and to recognize organizations at the state level that demonstrate such improvements. | Realizing Vision: Letter to a Restaurateur Q: What is the fastest, most profitable, highly leveraged use of your talent and insight into the Food & Beverage marketplace ? |
Sources of Standards Documents
Worldwide ISO Membership- A list of all the Global Members of ISO |
Your Country's RepresentativeContact information for purchasing all ISO Standards including ISO 9000. |
REGISTRARS ON THE WEB |
Guidance on interpretation and implementation
| VENDOR NONCONFORMANCE REPORT QAP-102 PURPOSE: To assure a high standard of quality is being met by all subcontractors/vendors by verification and tracking of product nonconformance and their resolutions. PROCEDURE: Stamp purchase order noting Quality Assurance Inspection required when a QA audit is needed due to the nature of product. Responsibility: Purchasing Agent | See what
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| Tips for ISO 9000 Preparation Gain Control over Product/Process Design Melissa Larson Senior Editor ISO 9000 Element 4.4: Design Control Key requirements of design control (in part): Design and development functions for both products and services must be controlled. Design input and design output in terms of requirements and calculations must be documented. The design output must be verified so that it meets the design input requirements. All design changes and modifications must be documented and fully implemented. Design output documents must be reviewed prior to release. At appropriate stages of the development cycle, formal reviews must be conducted. Design review records must be maintained. The design must be validated to ensure that product conforms to the user’s needs and/or requirements. Changes to the design must be identified, documented, reviewed, and approved by authorized personnel before their implementation. | Are you considering building,
expanding or re-locating your business? Consider the County of Lennox & Addington for manufacturing, distribution and warehousing. Please contact Paul Blais at pblais@lennox-addington.on.ca for CD-ROM |
| How do Registrars Measure Up? Despite all the grumbling about the ISO 9000 registration process that has always followed the registration industry, clients are actually satisfied with the level of customer service provided by their registrars, according to Quality Digest's recent survey of ISO 9000-registered sites in the United States and Canada. In this first-of-its-kind survey conducted in conjunction with Pyzdek Management Inc., SPSS Inc. and Scantron Technologies, Quality Digest provides the first comprehensive look at how the registration industry is viewed by its clients. This survey is intended to show the correlation of the various aspects of registrar/client interaction to the perceived level of customer service. | BDCcan guide you through all the steps required to obtain ISO 9000 registration. |
| ISO 9000: Conformity vs. Registration Though some may be tempted to conclude that simply conforming to ISO standards is enough to satisfy customers, Registration is essential to true continuous quality improvement. It is also the route to international recognition of ISO standards. To simply conform, a supplier may use internal auditors, whose experience and training are not subject to outside control. Registration, on the other hand, requires qualified, currently certified ISO auditors who bring to suppliers their continuous audit experience and training. ISO auditors, being independent of the supplier’s system, are also better able to identify non-conformities, areas for improvement, and ensuring the system is connected to their products/services. | References available. Quality System Documentation ISO 9000 Consulting 108 Chestnut Street Towanda, PA 18848 ISO 9000 consulting Prepare and document your processes for ISO Certification Will also assist in internal auditing. References available 717-268-5082 717-265-4704(Fax) |
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