| CONTENTS | Executive Newsletter -
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| ISO 9000 and ISO 14000 user feedback At IBM, the ISO 9000 standards have proven to be a template for the creation of a sound quality system, regardless of whether the target market is located in the United States or overseas. By embarking on the ISO 9000 journey, it is reasonable to expect lower costs, improved customer satisfaction, greater brand loyalty, and stronger market performance associated with this quality effort. The ISO 9000 quality process can be an important step on the road to total quality management. Dr. Jack E. Small, Director ISO 9000, IBM, USA, from ISO 9000 News article, ‘IBM’s worldwide ISO 9000 strategy’ | Back Issues of this newsletter are available at Quality Org |
| New Thoughts on an Old Concept: The Cost of Quality More than any other subject of interest to business people the world over in the past decade, Quality has become a focal point of activity. But unfortunately, the most reliable and accurate measure of that "elusive" attribute, namely, the Cost of Quality, is still unclear in a lot of people's mind. You hear, I am sure, a lot of different definitions of what Cost of Quality is, what is included in it and what is excluded from it, how do you go about calculating it, etc.. | Quality Technical Books the Online Bookstore Offers Discounts on Technical Books |
| Wharncliffe Chrysler Achieves ISO 9002 Quality Registration London, ON - In a continuing commitment to provide the best possible level of service, Wharncliffe Chrysler has become one of the few automotive retailers in Canada to achieve ISO 9002 registration. This designation recognizes the dealership has met or exceeded a series of international standards of quality assurance. "Wharncliffe Chrysler has long been recognized for the quality of its service," said Sales Manager, Stephen Kennedy. "We decided to implement the programme to ensure the company always measures up to world class standards." | ISO 9000 QUALITY SYSTEM DEVELOPMENT from Innovation Business Services |
| Applying ISO 9000 Quality Management to Internet Services In the general case of doing business within the international community, the ISO 9000 and 9000.3 quality management and quality improvement specifications are mandated by international commonly accepted business practice standards. In the case of European Community members, many government and large industrial contracts cannot be let without a certification that the contract recipient has, or is actively pursuing, a ISO 9000 certification. As the operation and administration of computer networks and internetworks involving the Internet become core requirements of business strategy and performance, including the internetworking services and Internet presence of the corporation within the overall ISO 9000 compliance plan becomes a significant component in building and managing a high-quality successful enterprise. | Contact TechRite for Multimedia ISO 9000 Documentation Services |
Sources of Standards Documents
Worldwide ISO Membership- A list of all the Global Members of ISO |
Your Country's RepresentativeContact information for purchasing all ISO Standards including ISO 9000. |
REGISTRARS ON THE WEB |
Guidance on interpretation and implementation
| Guidelines for the Application of ISO 9001 to Software Development This section summarizes the document ISO 9000-3: Guidelines for the Application of ISO 9001 to the Development, Supply, and Maintenance of Software. The guidelines for the QMS are organized into 1) Framework; 2) Life-Cycle Activities; and 3) Supporting Activities.6 The issuance of a revised ISO 9001 standard in August 1994 made the 1991 edition of ISO 9000-3 obsolete. It is not clear when a replacement to ISO 9000-3 will be issued. | See what
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| Tips for ISO 9000 Preparation Establish and Track Corrective Action Melissa Larson Senior Editor Key Requirements of Element 4.14: Corrective and Preventive Action A system for investigating nonconformance or potential nonconformance must be established. This system needs to create a permanent solution that prevents or avoids process, quality, and supplier problems.Preventive actions relate to long-term prevention solutions to anticipated or possible problems.Procedures for corrective action should include handling of customer complaints, investigating the root cause of nonconformity, implementation of a corrective action, and verification of the effectiveness of the corrective action. Procedures for preventive action should include review of source information from processes that affect product quality, concessions, audit results, quality records, service reports, and customer complaints. | Are you considering building,
expanding or re-locating your business? Consider the County of Lennox & Addington for manufacturing, distribution and warehousing. Please contact Paul Blais at pblais@lennox-addington.on.ca for CD-ROM |
| ISO Registrations to be Valid Internationally NORTHBROOK, Il, (Cutting Tool Engineering) -- One complaint many have lodged against the ISO 9000 registration process is that a registration earned in one country is not recognized in other countries. This has forced companies doing business internationally to seek out one of the few registrars accredited in more than one country or spend additional time and money to be audited and registered by registrars accredited in those countries in which they are doing business. | BDCcan guide you through all the steps required to obtain ISO 9000 registration. |
| Benefits of ISO 9000 Registration Implementing a quality management system based on ISO 9000 is important for many reasons, most of which fall into two categories: internal benefits and external benefits. | Vinyl Foam Decorative Construction Materials from P.C.V. Plastic Extrusion Inc . |
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November 1999 Newsletter Copyright © Innovation Business Services . Source of Information Copyright according to Sources