Date: Sun, 18 Jun 1995 15:01:27 -0400
Subject: ISO 9000 Training 

ISO 9000 SERIES CURRICULUM

The Northern Virginia Community College - Loudoun Campus is providing
technology transfer and up-to-date information on the status of ISO 9000
registration requirements, implementation tools and techniques and general
program development support. Continuing Education Units (CEU's) are given for
these programs. Courses can be modified to fit specific company requirements.
For further information call BJ Beyer 703: 450-2597.

For registration information call 703:450-2551 or 2552. 

v ISO 9000 - EXECUTIVE SUMMARY   

Implementing ISO 9000 requires commitment and guidance from the top. This
three hour overview is designed to: provide senior level management with a
basic understanding of the ISO series standards; define the purpose and
benefits a company may realize before, during and after registration; define
the registration process; discuss how to select an appropriate registrar;
discuss management's role in the transition. Information includes:
implementation cost drivers, with tips on how to budget, allocate and measure
costs; implementation models, tools and techniques used to enhance an
organization's current status, identify open issues and develop a plan to
prepare for registration. Course is based on ISO 9000 using the 1994 version.
One session $45.00 (plus $20.00 materials fee paid in class to instructor)
Wed., Sept. 27 OR Jan 31, 7:00 - 10:00 p.m. Loudoun Campus. Instructor:
Donett Murphy

v ISO 9000 - General Overview    
This course is designed to provide a basic knowledge of the history, purpose,
benefits and requirements of the ISO 9000 series standards. Information
includes: the registration process; the differences between ISO 9001, 9002
and 9003; selection criteria for each standard; the general meaning and
implementation requirements of each of the 20 clauses of ISO 9000 using the
1994 version; defining how to conduct a "Gap Analysis"; addressing the method
for defining and documenting compliant processes; outlining the internal
audit criteria; defining cost drivers; tips to assist with company-wide
implementation. Materials include checklists to assess an organization's
current status, questionnaire to measure employee's understanding of ISO
standards and comparison data of ISO to current imposed requirements. One
session $145.00 (plus $20.00 materials fee paid in class to instructor) Sat.,
July 8 OR Oct. 7 OR Feb. 3, 9:00 a.m. - 5:00 p.m. Loudoun Campus. Instructor:
Donett Murphy

v ISO 9000 - QUALITY SYSTEM DOCUMENTATION WORKSHOP  
The basis of an ISO 9000 Quality Management System is documentation. A
company is audited to its documented system and employees must work to and
comply with that documented system. This workshop is designed to provide a
practical approach to the evaluation, clear definition and documentation of
an ISO 9001, 9002, and/or 9003 compliant quality system. Participants will
learn how to interpret and translate the ISO requirements into the Quality
Manual, Procedures, Work Instructions and Quality Records and to cross
reference existing military standard (Mil-Q-9858A, Mil-I-45208) systems with
ISO standards. This workshop will also address how to develop and maintain
effective documentation including the readability factors, writing style,
distribution, usage, review, storage/access and controls. Activities will
include: analyzing tasks; developing flowcharts; translating flowcharts into
procedures and work instructions; developing checklists; and designing
effective quality records. Participants will receive examples of extracts
from Quality Manuals, Procedures, Work Instructions and Quality Records.
Class size limited. $145.00 (plus $30.00 materials fee paid in class to
instructor) Tues. and Thurs., July 11 and 13, 7:00 p.m. - 10:00 (two days) OR
Sat., Nov. 11, 9:00 a.m. - 5:00 p.m. Loudoun Campus. Instructor: Donett
Murphy

v ISO 9000 - INTERNAL AUDITING WORKSHOP  
This workshop is designed to develop audit skills using the ISO 9000 series
of standards as the guiding principles. Focus is on the ISO 9001 and ISO
10011 requirements for internal auditing. Information includes: audit types;
audit cycles; audit schedule requirements; audit strategies. Case studies and
role playing exercises provide an interactive and experiential method for
practical experience. Participants will develop an audit plan, execute the
plan, record and report results. Also addressed in the workshop are the
principles, practices, documentation and follow-up activities of a
non-conforming/corrective action system. Example schedules, corrective
actions documentation and checklist will be included. Class size is limited.
Two sessions $245.00 (plus $30.00 materials fee paid in class to instructor)
Sat. and Sun., Aug. 26 and 27 (two days), OR Feb. 24 and 25, 9:00 a.m. - 4:00
p.m. Loudoun Campus. Instructor: Donett Murphy

v ISO 9000 - STANDARDS APPLICATION TO SOFTWARE 

Commercial, international and global competition is here. With economic
borders becoming less defined how will U.S. companies compete in coming
years? The competitive world-wide discriminator is quality and the
standardization of quality management practices. The International
Organization for Standardization, representing more than 92 countries, has
published a series of quality assurance standards - ISO 9000 Series.
Companies intending to supply software-based products internationally will
need to adapt existing quality systems to the ISO 9000-3 Standard - Guideline
for the Application of ISO 9001 to the Development, Supply and Maintenance of
Software. In this seminar participants will: review the history, benefits and
requirements for ISO certification; learn how ISO 9001 relates to ISO 9000-3
software standard; address registration requirements and the registration
process; define the UK TickIT software scheme; explore the relationship of
SEI Capability Maturity Model to ISO 9000 series.. One session  $145.00 (plus
$30.00 materials fee paid in class to instructor) Sat., Aug. 12 OR Dec. 9, OR
Mar. 30,  9:00 a.m. - 6:00 p.m. Loudoun Campus. Instructor: Donett Murphy

To register call NOVA-Loudoun Campus 703-450-2551 or 2552