- S - ============================================================================ Mark E. Snyder Consulting in Quality Management Practices 33 DiBuono Drive Marlborough, MA 01752 (508)481-9980 Background and Experience 26 years management, staff, teaching and consulting roles in quality practices Experience with service, manufacturing and public sector organizations Member of the Board of Examiners for the Malcolm Baldrige National Quality Award (1992-1996); currently Senior Examiner Advisor to the Massachusetts Council for Quality; trained the 1996 Board of Examiners for the Massachusetts Quality Award Teaching college courses on Quality Management at several institutions Co-author of book, You Deserve the Best: A Consumer's Guide to Product Quality and Total Customer Satisfaction (published in 1993) Areas of Specialization Design and implementation of total quality organizational efforts Diagnosis of "stalled" total quality processes Customer satisfaction systems and practices Organizational assessment of total quality systems Curriculum design / training in quality improvement methodologies & tools Coaching management leadership groups (i.e. Quality Council, Steering Committee); dealing with issues of culture change and resistance Reward and recognition systems and practices Advisor to CEO, Quality "Champion," TQ "Change Agent," etc. Any Baldrige criteria-based activity ------- File Date: 10 April 96 ============================================================================ Date: Fri, 19 May 1995 07:05:02 +0100 (BST) From: John I Stephen As a new member of this group, I wanted to introduce myself briefly. My name is John Stephen and I have been working in Banking and Capital Markets for some 19 years now, the last 10 of which have been devoted to Information Technology. I am now at the point of either going solo or joining an established consultancy. Whilst my areas of IT experience span broad areas, I specialise in :- * Desktop Architectures / OS environments * Object Oriented Technology for Business advantage * Electronic Mail (the "opportunities" beyond the departmental LAN) * IT strategy and Visioning I look forward to meeting many of you "on line" and to share ideas. Regards, --- John I. Stephen Business Technology Consultant Guildford, Surrey ____________________________________________ Email : john@remote1.demon.co.uk Voice : 01483-418007 Faxmail : 01483-418010 ____________________________________________ ============================================================================= Date: Wed, 26 Apr 95 15:38:24 PDT From: Margie Sweeny Subject: Introductions Hi All, I'm Margie Sweeny and I have a database on the Internet called TASL (world wide web address: http://www.tasl.com/tasl/home.html ), which is a resource for people in business and industry to find training, development and education-related resources by excellent providers. It includes a place for consultants, and so I joined this list to keep up with what is going on in consulting. And I thoroughly enjoy being a member! My bachelor's degree is in education, I have a good business education, have worked in corporations for over 20 years, doing a lot of internal consulting particularly in quality, and have managed a number of functional areas including quality, training, libraries, records management, video, graphic art, multimedia development, and technology transfer. I've also trained with W. Edwards Deming, William Bridges and other wonderful consultants and trainers over the years, so I have a high regard for them, and find that my current work is a joy because it brings together for me practical application of much of what I have learned from all of the above. Margie Sweeny Training And Seminar Locators, Inc.(TASL) E-mail: mms@tasl.com Phone: 510-735-8275 WWW homepage: http://www.tasl.com/tasl/home.html 719 Lakemont Place, Suite 2, San Ramon, CA 94583 'The Internet database linking those seeking training and development resources, with those providing them' ============================================================================= Date: Thu, 16 Mar 1995 22:57:09 -0500 (EST) From: "Marcene S. Sonneborn" Subject: Introduction I have been in consulting since 1985. I was the administrative director of a nuclear resonance lab at Syracuse University (half-time), getting an MBA in innovation management, when the lab generated a spin-off company. I did all of the marketing and business plans, and later due diligence documents as well as SBIR grants (federal grant program for small businesses that funds high-risk R&D). Since then, I have been consulting in marketing and business development, primarily for technology-based companies. I also work with inventors (some patent and intellectual property assistance), university professors, venture capitalists, and economic developers. I am a strategic marketer and am not comfortable in the PR and advertising departments. I also work on strategic planning projects and have gotten into futuring in the past eighteen months. My interest in creativity started about two years ago but I do not consider myself a creativity consultant. I work best at the interface between technology types and business types and like to facilitate strategic partnerships. I will probably be going to Croatia (down the Adriatic coast from Trieste, Italy) in June for a one week marketing segment in a 3-week business development training program. I will be spending a second week consulting for various businesses - but lots of travel and tourism. Can anyone give me an intense lesson in marketing travel and tourism (add in recovering from war and how to overcome negative press)? I was through Yugoslavia (now 5 countries) in 1990 and 1991, and in Warsaw doing a similar program. I was challenged when I had planned three weeks of lectures in marketing, and after my first lecture they told me everything was irrelevant. (I had to think fast) They never had to set prices before (government did it); there had not been any competitors and usually there was only one producer of each type of product so there was no need for product differentiation; distribution was one means only and if the product did not come in in time, the customer stopped work until the parts came in (no alternative suppliers); and promotion - all media channels were owned by the government and no one trusted them. (So much for the 4Ps) And try to do market research on a street corner. People ran the other way if approached and asked to answer a few questions. Since then I have realized the importance of creativity in business development. Also, I am the association secretary for the Professional Consultants Association of Central New York. We have about 30 members who are all independent consultants. The organization is two years old and we have started getting at least two or three new potential members at each of our monthly meetings. We discuss price-setting, marketing, ethics, contract negotiation and closing deals, collaborating with other independent consultants for projects, hot new office equipment, legal and tax issues, etc. I have been trying to convince others that they need to get connected electronically - maybe this listserv will be an incentive for them. Marcie Marcie Sonneborn Innovation Management Consulting Inc mssonneb@mailbox.syr.edu ============================================================================== Date: Fri, 17 Mar 1995 13:54:46 -0500 From: GraceMI@aol.com Subject: Introduction Hello, All, I'm Grace Smith, a partner in two consulting firms. I've been consulting full-time since 1990 and part-time before that about 6 years. One firm is a management development and organizational training firm called 3 R SOLUTIONS GROUP. The 3 Rs stand for RETHINKING, RENEWING, AND RESTRUCTURING. We combine many disciplines to help organizations restructure for improved performance. Our clients are both site-base managed schools (SBM) and corporate. Our other consultancy is a non-profit one, for issues that are related to workplace and community safety. It's called The Midwest Coalition for A Safer Workplace. We may have to change the name, though, as we are getting into some other areas - gangs, community development, etc. I also teach communication classes (oral, written, and organizational) at two universities in the Detroit area (part-time) and write, mostly training related articles. I'm the new host (starting in April) for the Biz Writer's Workshop on AOL. I will be looking for guest speakers, and I hope to get some volunteers from this group. BTW, our Midwest Coalition is surveying organizations about workplace safety issues. If you would like to participate, please e-mail me. Glad to be aboard. Grace Smith, Ph.D. (GraceMI@Aol.com) ============================================================================== Date: Fri, 24 Mar 1995 17:38:42 -0500 From: Philip Stein Subject: Introduction: Philip Stein Philip Stein is principal scientist and president of his own consulting firm. For the last thirty years he has solved state-of-the-art systems problems in many diverse fields. He is currently concentrating on using computers for implementing new quality measurement, Total Quality, and statistical process control techniques in manufacturing and service industries. His work in and development of a creative thinking critical thinking curriculum is an outgrowth of those experiences. He has carried out this work for RCA, for the United States National Bureau of Standards, for the National Institutes of Health, and as an independent consultant. His publications include three books in print and three more in preparation, more than two dozen journal articles and other papers, and more than two hundred internal reports. He has lectured widely on measurements, on the analysis, processing, and display of quality and scientific data, and on the applications of creative thinking to these processes. Phil has a Master's degree (Measurement Science) from The George Washington University and a Bachelor's degree from Columbia College (New York City). He is a Senior Member of the ASQC, a Senior Examiner for the Baldrige-based New Jersey Quality Achievement Award, is Certified as a Quality Engineer, Reliability Engineer, Quality Auditor, and Mechanical Inspector, and is currently Chair of the Princeton Section and Vice-Chair of the Measurement Quality Division, ASQC. Philip Stein Consultants in the Physical Sciences, Measurements, and Quality =============================================================================