Winning At TQM

The first comprehensive TQM training program prepared by an A/E/C professional exclusively for your A/E/C professionals.

ALL NEW!

A three-video course with accompanying workbook especially designed for:


Prepared by Bill Hayden, who created the original video on quality management for the American Consulting Engineers Council, this all new video course leads you step-by-step through TQM, from such fundamentals as determining the real meaning of quality and its importance to your firm, to learning the interpersonal and analytical skills necessary to keep a successful TQM process running smoothly.

The Winning At TQM course is divided into three logically organized video cassettes, and is accompanied by a comprehensive, annotated workbook. The cassettes let you study the subject matter at your own pace and share it over and over again with your firm's staff.

Irreverent...inspiring...humorous...and insightful, Bill Hayden literally brings Quality to life. with this course, you learn by doing, building a solid foundation that will enable you to develop your firm's unique roadmap to success. The bottom line benefit is the proven competitive advantage to be gained from a cost-effective TQM process.

To receive pricing and ordering information on the Winning At TQM video course, contact:

William M. Hayden, Jr.
Wendel
95 John Muir Drive, Suite 100
Buffalo, New York 14228-1147
U.S.A.

Phone: +1-716.688.0766
Fax: +1-716-625-6825

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