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Bill's forte is guiding firms like yours in the development and implementation of a successful TQM road map. Bill believes that quality is an "inside job" and his goal is to help you achieve self-sufficiency as quickly as possible.
Typically, the ramp-up process begins with an initial quality assessment consultation and takes five to eight months, allowing time for due diligence, decision making and plan development. The implementation rollout process takes another 12 months and brings you to the end of the beginning of your TQM process. You will then be fully prepared to train your people and learn by doing.
One of Hayden's early steps in helping you get started is a self-assessment of your firm, with data gathered from listening to your employees and your clients. This produces a "gap study", so named because it shows how things are really done in your firm compared with how you and other senior executives believe they are done.
This information is vital to a three-day, in-house workshop, when Hayden takes off his coat and interacts with your management team in crafting the TQM process to fit the critical issues of your firm.
Explains Hayden: "The executive who starts with a workshop, without the self-assessment steps which precede it, is like a tailor who refuses to measure a customer before starting to cut the cloth."
The TQM payoff: Enhanced relationships with employees and clients and an incredible competitive advantage in the marketplace.
For specific information about the next step in your Quality journey, contact Bill Hayden directly at:
William M. Hayden, Jr.
Wendel
95 John Muir Drive, Suite 100
Buffalo, New York 14228-1147
U.S.A.
Phone: +1-716.688.0766
Fax: +1-716-625-6825
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