​Managing Management Systems

Course code: PT203

Who is it for?

This course is designed for those who are practising in quality and aspire towards middle management.

Indicative course content

• Management system structure and framework:
  • Systems thinking
  • PDCA thinking model and representation in Annex SL
  • Seven quality management principles (from ISO 9001)
  • Process-based approach
  • Process management and standardisation
  • Risk-based thinking
  • Definitions of customer focus, process approach, risk-based thinking, opportunity, context, policy, quality objectives, support, operation, external providers, documented information, audit programme, management review, non-conformity, corrective action and types of improvement
  • Overview of other related standards (ISO 14001, OHSAS 18001, ISO/IEC 27001)
• Organisational scope and context:
  • Mapping an organisation as a system. Representation and management of an organisation as a system. Mapping the organisation as a system of processes (core, enabling, strategic, external data generation)
  • Listening processes to gather data on the organisational environment
  • Policy deployment overview. Relationship between customer focus, risk, opportunity and context in setting quality policy and objectives, and overview of a Hoshin Kanri. Attributes of effective quality objectives and plans
  • Management review for learning. Attributes of effective management review conducted for learning
• Roles in the management system:
  • System leaders (top management). The role of ‘top management’ in leading the organisation as a system of interrelated process
  • Process owners
  • Process managers
  • Improvement roles
• Overview of the role of the following in a management system:
  • Quality objectives: risk, opportunity, strategy development and deployment
  • Risk management and overview of key tools
  • Process management and standardisation
  • Types of improvement: correction, corrective action, continual improvement, breakthrough change, innovation and reorganisation
  • Quality planning
  • Performance measurement, selecting measures and attributes of effective performance evaluation, monitoring and measurement. This will include customer satisfaction, process performance and understanding variation (interpretation of control charts)
  • Auditing for learning and process confirmation. Definitions and uses of assurance, process confirmation, audit, auditing for learning and the role of the auditor
  • Supply chain management.
• Designing a management system framework:
  • Typical implementation framework
  • Organisational needs for implementation
  • Documented information
  • Key engagement and resource requirements
  • Certification process
  • Assessment and gap analysis
• Planning your implementation

This course includes a one-hour multiple choice examination.

Click on the link below to view the related course at foundation level.

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