Learn to evaluate the range of popular quality management standards in order to choose the right one, and how to integrate standards and models appropriately.

Recommended learning hours: 50

Unit aim: To evaluate the commonalities and differences of the range of popular quality management standards and models in order to select a standard/model appropriate to a given organisation. To be able to evaluate the effectiveness and business benefit of a management system against selected standards and models. To be able to integrate standards and models appropriately.

Assessment type: Assignment

Learning outcomes

  1. Understand the use of quality models in business
  2. Understand the role of standards in quality assurance
  3. Understand the use of integrated management systems within organisations
  4. Be able to assess the effectiveness of a management system.

Every successful candidate can at the end of this unit:

  1. Evaluate the use of a range of quality models and standards and their benefits to business
  2. Describe how a quality model could be implemented within an organisation
  3. Evaluate different approaches to standardization that have evolved over the years
  4. Evaluate the effectiveness of a range of methods for conformity assessment
  5. Evaluate the business case for implementing an integrated management system
  6. Compare the key principles of a quality management system standard with another management systems standard
  7. Prepare a business case for implementing an integrated management system of two or more management system standards
  8. Prepare a plan to integrate a new management system standard into an existing management system
  9. Analyse different approaches to assessing management systems for effectiveness
  10. Evaluate a management system for compliance with a range of standards/models
  11. Report on the level of compliance against the standard.

Indicative content:

  • Management system models and standards
    • ISO 9000 / 1 / 4
    • Investors in People (IIP)
    • EFQM Excellence Model
    • Malcolm Baldridge National Quality Award
    • Customer Service Excellence Standard.
  • Standards
    • Evolution of standards for product conformity and variety reduction, weights and measures, safety, and management systems
    • Company standards.
  • Other applications for standards and conformity assessment
    • Product certification schemes
    • CE Marking
    • The role of government, accreditation bodies, certification bodies, standards bodies, regulatory bodies, professional bodies, national and international quality award schemes, customers, consultants; interfaces.
  • Integrated management systems
    • Common elements of management systems
      • Policy
      • Document control
      • Responsibility and authority
      • Audit
      • Management review.
    • Principles required for the integration of management system standards to avoid replication of activities in the management process
    • Examples of standards that can be integrated into a single management system include some specific named examples of:
      • Company standards
      • Management system standards
      • Regulations
      • Sector standards
      • Codes of practice
      • Customer standards.
  • Assessment of conformance with models and standards
    • Methods used for assessing the integrity of quality system models including the EFQM RADAR approach
    • Regulatory standards.