Learn the impact of organisational values and culture on quality performance and understand how different behaviours can improve business performance.
Recommended learning hours: 30
Unit aim: To appreciate the impact of organisational values and culture on quality performance and understand how different behaviours can improve business performance.
Assessment type: Assignment
- Understand the importance of organisational values and culture to quality performance
- Understand behavioural approaches for getting results through people
- Understand the importance of communication for managing quality.
Every successful candidate can at the end of this unit:
- Describe how organisational culture and values may impact on quality performance
- Explain how human behaviour may positively or negatively influence quality performance
- Outline the strengths and weaknesses of different theoretical approaches to human motivation
- Explain the relevance of these theories to modern quality management
- Describe the elements required for effective team working
- Describe the use of different methods for communication in quality management
- Identify strengths and weaknesses of different communication methods.
- Principles of leadership and motivation
- Group dynamics
- Self directing work teams and Kaizen
- Types of participative performance improvement activities including multi function teams, voluntary improvement activities and suggestion schemes.
- Influence of the quality gurus on work organisation
- Professor Ishikawa – combining craftsmanship with division of labour to create synergy
- Each of Dr Deming’s and Crosby’s 14 points
- Juran’s ‘overcoming resistance to change’
- Feigenbaum quality responsibility.
- Organisational support for team activities
- Steering committees, quality councils and other considerations for the support of participative approaches
- Facilitation and management support for team-based improvement activities
- Training facilitators, team leaders and team member
- Communication: one-to-one versus one-to-many, interactive versus non-interactive.