Learn to implement quality management principles across the organisation in order to achieve stakeholder satisfaction and continuous performance improvement.
Recommended learning hours: 50
Unit aim: To be able to implement quality management principles across the organisation in order to achieve stakeholder satisfaction and continuous performance improvement.
Assessment type: Examination
- Understand how quality principles can improve business performance
- Understand the use of the 'Plan, Do, Check, Act' (PDCA) cycle within management systems
- Understand process design and improvement
- Understand the quality management function within an organisation
- Be able to assess and report on quality costs.
Every successful candidate can at the end of this unit:
- Assess the extent to which a management system can deliver stakeholder outcomes
- Analyse the effectiveness of the application of the quality management principles in an organisation
- Make recommendations for improvement, based on this analysis
- Advise how the PDCA cycle can be applied at different levels of an organisation
- Illustrate how PDCA can contribute to the process of continuous performance improvement
- Explain different types of business processes and their interactions
- Evaluate a business process and recommend changes to improve performance and reduce risk
- Explain the role of different quality activities within an organisation
- Evaluate the structure for quality within an organisation for appropriateness and make recommendations
- Evaluate alternative approaches to apportioning quality costs
- Make recommendations for implementing a quality costing programme in an organisation
- Prepare a management report highlighting areas of quality cost and recommend appropriate actions
- Key components of quality management
- Overview of quality planning
- Overview of quality control
- Overview of quality improvement.
- Principles of quality
- Quality management principles underpinning management systems
- Business benefits – reduce waste, efficiency and effectiveness
- The typical identities of stakeholders, customers and interested parties
- Customer and stakeholder needs identified as stated (specified) needs and unstated or hidden needs.
- The PDCA cycle
- The role of each element of PDCA in quality management and the business performance improvement process.
- Process design
- Examples of core business processes and support processes
- Management of key business processes, support processes and the development of a complete management system to deliver customer and stakeholder needs.
- Quality management function
- Examples of different arrangements for quality and their application to organisations
- Case studies of quality management structures
- Overview of process ownership within management systems from initial primary suppliers to ultimate end users
- Organisation structure and quality roles in the organisation.
- Quality-related costs
- The basic Failure, Appraisal, Prevention (FAP) cost optimisation argument and the impact of competition
- Other quality costing models.