Learn to develop a detailed understanding of the complexities of the continual improvement concept, and to become skilled in its application.
Recommended learning hours: 50
Unit aim: To develop a detailed understanding of the complexities of the continual improvement concept, and to become skilled in its application through planning, implementing and maintaining the concepts in an organisation.
Assessment type: Assignment
- Understand continual improvement and its application to business
- Understand the process for identifiying and prioritising areas for improvement
- Be able to manage an improvement project.
Every successful candidate can at the end of this unit:
- Explain the principle of continual improvement and its application in various types of organization
- Evaluate the benefits an organisation and its stakeholders may gain by applying continuous improvement
- Evaluate the cost benefits of use of continual improvement
- Apply methods to identify and prioritise opportunities for improvement
- Use suitable and appropriate tools to perform root cause analysis
- Prepare management reports on the impact of continual improvement activities
- Prepare an improvement plan
- Describe key roles required for the management of improvement projects and the desirable characteristics of those selected
- Evaluate an improvement project
- Explain the common reasons why project teams sometimes fail.
- The principles and benefits
- Examples/case studies of quality related costs in a range of industries
- Prioritising projects for quality improvement from information on the cost of poor quality (COPQ)
- Dr Taguchi’s Quadratic Loss Function
- Juran’s trilogy.
- The improvement process
- Juran ‘Breakthrough’, Six Sigma process improvement and process design processes, automotive 8D
- Application of a range of problem solving tools to suit the problem encountered.
- Managing improvement projects
- Establishing terms of reference
- Selection of methods for data analysis
- Selection of methods for establishing causes of problems inherent in a process
- Selection and verification of remedies
- Preparation for project results presentations
- Graphical presentation aids such as PowerPoint, flip charts, models and data
- Graphical presentation tools including line graphs, frequency distributions, Pareto diagrams, pie charts, scatter diagrams
- Implementation of results
- Stages of a project
- Project planning
- Project reviews
- Standards for project management
- Lean process improvement concepts
- Lean concepts for process improvement
- Managing business improvement
- Support organisation for the continual business performance improvement process including the role of Quality Councils and Steering committees
- The role of upper management middle management and the workforce
- Mandated and voluntary improvement teams and the suggestion scheme concept
- Preparation, publicity, personnel selection, facilitation, monitoring and support for the improvement initiative.