Learn the principles of continual improvement as part of a general understanding of the role of the quality function and as a foundation for future involvement in business improvement activities.
Recommended learning hours: 40
Unit aim: To provide understanding of the principles of continual improvement as part of a general understanding of the role of the quality function and as a foundation for future involvement in business improvement activities.
Assessment type: Examination
- Understand continual improvement and its application to business
- Understand the process for identifying and prioritizing areas for improvement.
Every successful candidate can at the end of this unit:
- Explain the principle of continual improvement
- Describe the benefits of continual improvement for an organization
- Describe the process of continual improvement from problem identification to problem prevention
- Outline methods an organization could use to identify and prioritize opportunities for improvement
- List and explain the purpose of the basic tools of problem solving
- Use tools and methods to identify the root cause of a problem
- Identify and explain possible constraints to improvement.
- Principles and benefits
- Principle of continual improvement
- Different reasons for change such as problems in the process, changes in environment
- Improvement project case studies showing benefits obtained.
- The problem solving process
- Application of a range of problem solving tools to suit the problem encountered
- Methods for data analysis such as:
- Paired ranking
- Pareto analysis
- Scatter plots.
- Means of identification of causes of problems inherent in a process including:
- Cause and effect diagrams
- Relationship charts
- Process mapping
- Process analysis
- Spot or defect location charts.