CQI unit: Management systems models
Learn the spectrum of quality-related standards and models, their commonalities and differences, and their purpose and benefits.
Recommended learning hours: 40
Unit aim: To understand the spectrum of quality-related standards and models, their commonalities and differences, their purpose and benefits to organisations and their underlying principles.
Assessment type: Examination
Learning outcomes
- Understand the use of quality models in business
- Understand the role of standards in quality assurance
- Understand the use of integrated management systems within organisations
Every successful candidate can at the end of this unit:
- Compare the different uses of standards, regulations and management system models
- Explain the benefits and limitations to organisations of using a quality model or standard
- List quality standards and models used by organisations
- Describe a recognised quality standard or model and explain its component parts
- Explain the evolution and purpose of product/service standards
- Explain how management system model requirements can be used to develop a quality management system
- Explain the purpose of conformity assessment
- Explain the role of bodies involved in standards setting and assessment of conformity
- Describe reasons an organisation might choose to have an integrated management system
- Provide examples of standards that might be included in an integrated management system
Indicative content:
- Management system models and standards
- ISO 9000 / 1 / 4
- Investors in People (IIP)
- EFQM Excellence Model
- Malcolm Baldridge National Quality Award
- Customer Service Excellence Standard
- Standards
- Evolution of standards for product conformity and variety reduction, weights and measures, safety and management systems
- Company standards
- Other applications for standards and conformity assessment
- Product certification schemes
- The role of Government, accreditation bodies, certification bodies, standards bodies, regulatory bodies, professional bodies, customers, consultants national and international quality award schemes, interfaces
- CE marking
- Integrated management systems
- Common elements of management systems
- Policy
- Document control
- Responsibility and authority
- Audit
- Management review
- Principles required for the integration of management system standards to avoid replication of activities in the management process
- Examples of standards that can be integrated into a single management system, include some specific named examples of:
- Company standards
- Management system standards
- Regulations
- Sector standards, customer standards, codes of practice