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Thought leadership

Read the latest interviews with CQI and IRCA members; learn more about volunteering for the CQI; and how to solve problems with The Profession Map.

Man listens carefully to a woman

Just listen....

Published: 29 Feb 2024

Last month we took a look at the noble art of questioning. Let’s now explore an even more important skill – how to listen to the answers we get.

Dr W. Edwards Deming

Forces of destruction

Published: 21 Feb 2024

Christopher Chinapoo CQP FCQI and Dr Kevan Leach from the CQI’s Deming special interest group look at the perils of extrinsic motivators in systemic perspectives and how to build functional relationships and teams.

Clipboard and checklist

Nonconformity – not the end of the world?

Published: 6 Feb 2024

When Lead Auditor Andy Lau issues a nonconformity in an audit finding, he resists the urge to change his report in response to client comments. Here, he tells us why

Elina Hajiyeva PCQI

A quality education

Published: 29 Jan 2024

Elina Hajiyeva PCQI, a Lead Auditor at BOS Shelf, Azerbaijan, outlines the importance of a quality education in encouraging graduates into the quality sector.

Asking questions

The art of asking the right question

Published: 25 Jan 2024

In the search for answers, we don’t often stop to think whether we are asking the right questions, but for anyone working in auditing, this key skill should not be underestimated.

Agata Kucharczyk

Overcoming Six Sigma scepticism

Published: 20 Dec 2023

Compliance auditor Agata Kucharczyk outlines the significant benefits of employing Six Sigma methodologies, as well as ISO standards, to improve the quality of an organisation’s output.

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