Building Sustainable and Resilient Quality Systems

In celebration of the World Quality Week theme from "Compliance to Performance", this webinar addresses the critical need for organizations to strengthen their quality systems beyond traditional compliance-based approaches. Roxann Dawson, an esteemed expert in quality management, will guide participants through the intricacies of managing context, integrating governance, and effectively addressing risk and opportunity management.

Topics will include governance, the implementation of risk assurance and audit processes using the Three Lines of Defence model, and the critical role of leadership excellence in driving sustainable and resilient quality systems. This session is essential for professionals seeking to enhance their organizational resilience and achieve long-term success through comprehensive and integrated quality management strategies.

Don't miss this opportunity to gain valuable insights and tools to fortify your quality systems in alignment with the theme of World Quality Week 2024.

About the speaker

Roxann Dawson, Director, Business Assurance
Roxann's notable achievements include leading a £820 million project to establish and deliver an ISO 9001 Quality Management System (QMS) and managing the quality assurance delivery of a £9.3 billion sports project. She also contributed significantly to the PPP Rail contract, focusing on station and asset maintenance, renewal, and upgrade.