Posted 19 April 2021 –
Closing 3 May 2021 –

The CQI is a respected professional body and charity with a small team of almost 50 people.

Our role is to champion quality in business. We do this by supporting professionals on all levels and companies in all sectors to deliver value to customers, stakeholders and society.

Our Learning and Development team manages a network of 100+ training providers who run our auditing and quality courses globally. We’re looking for an experienced administrator to join the team to help ensure our providers meet our quality requirements and deliver a great learning experience. 

You’ll be involved in all aspects of our quality assurance activity including:

  • Processing applications for training course certification

  • Supporting audits of training providers

  • Responding to queries from training providers and learners

  • Investigating complaints and malpractice allegations

As well as sharing our values of inclusion, integrity and innovation, you’ll bring a range of skills to the Learning and Development team:

  • Communication: Excellent written and oral skills

  • Stakeholder management: Ability to develop good working relationships with internal colleagues and external contacts based around the world

  • Problem solving: Proactive and collaborative approach to solving problems

  • Customer service: Ability to meet and exceed customers’ expectations

  • Process management: Good planning and organisational skills to ensure processes are followed correctly and outputs are delivered on time and to the required quality

  • Time management: Ability to meet deadlines and manage competing priorities

  • Attention to detail: ‘Right first time’ mindset

As well as having the right skills, you have the right approach: you’re a team player with a positive, can-do attitude who takes pride in their work. Ideally you have experience of working in a training or education environment.  However, this is not essential: what’s more important is your willingness to learn on the job.

This is a full-time (35 hrs per week), fixed term contract for 12 months, currently based at home (during the pandemic) and then in our London office in Chancery Lane, with the flexibility to work from home.

Please send your CV and a covering letter (which sets out how you meet the requirements of the role) to L&Dcareers@quality.org. The closing date for applications is midnight on Monday 3 May 2021