13 May 2021 – 6:00pm
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1 hour 30 minutes
Location United Kingdom

This is a great opportunity to hear from someone who not only has in-depth experience of the EFQM and how to apply it, but is also now "in the driving seat" for EFQM in Scotland.


Speaker Janet Robertson is the recently appointed Director of EFQM Scotland.

After completing a Law degree, Janet commenced a career in housing, completing a postgraduate diploma in housing then working in local government and for many years for Cairn Housing Association. It was while at Cairn, in a performance improvement role, that she first came into contact with the EFQM Model and became aware of how effective the framework can be in supporting organisations to do what they do, better.