Miguel Cartañá, Senior Quality Consultant at AQC Group, Spain, explains the importance of Total Quality Management (TQM), and the principles quality teams and their businesses should adopt to achieve success.

Sam Kinch, Quality Management Consultant at qualityinspired.co.uk, highlights the importance of SMART objectives and how businesses should apply them.

Luis Alberto Palacios Vásquez, Technical Director at Integral Consulting Group, Guatemala, South America, explains the importance of risk-based thinking during the audit process.

Tony Brachmanski, CQP MCQI, IRCA Principal Auditor, provides an insight into the purpose and structure of the Approved Contractor Scheme (ACS), and the approach third party ACS- approved auditors are applying to assess businesses against the standard.

Richard Green, CQP FCQI, Managing Director of Kingsford Consultancy Services, UK, provides information on the updates the quality profession could expect to see in the 9000 and 10000 series of quality standards.

Amy Schewe, CQP PCQI, Quality Manager at Thin Metal Parts in Colorado Springs, US, explains how remote audits can help auditors with conducting successful audits during and after the coronavirus pandemic.

As the coronavirus pandemic continues, Jennifer Feasby, Quality Manager at Hart Biologicals, UK, speaks to Daniel Moore about how the company has continued to supply In Vitro Devices to customers, while tackling the challenges and threats posed by Covid-19.

Nina Abbassi, CQP FCQI, Owner and Director of Abbassi Ltd, speaks to Daniel Moore about how she is continuing to deliver training to the quality profession and the lessons to be learnt so far from the coronavirus pandemic.

Neil Stanbury, CQP FCQI, Site Quality Leader at MB Aerospace, speaks to Daniel Moore about his recent achievement of Fellowship status.

Mohamed Attia, Trainer and Auditor at testing and certification centre TÜV Nord Middle East, explains how a strong occupational health and safety (OH&S) culture is critical to business success.