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Linking measures to the voice of your customer
Dennis Crommentuijn-Marsh, Director Consultant, Practice Head Data Analytics and Insights at PMI, looks at the process for linking measures to the voice of your customer.
- Milton Keynes
- Buckinghamshire
- England
CQI Milton Keynes - ISO 19011:2018 – the good, the bad and the downright ugly
Learn more about ISO 19011:2018 where the standard writers got it right and where they got it terribly wrong.
Customer loyalty and the role of the quality professional
Mark Eydman, CQP MCQI, Managing Director at Six Pillars Consulting, considers how organisations can measure, respond to, and develop customer loyalty to support sustainable, profitable growth.
- Bristol
- Avon
- England
CQI Avon: Amanda McKay - My journey; a lifelong transition
Join CQI Avon branch and Amanda Mc Kay discovering the changes that helped her progress in her career.
- Reigate
- Surrey
- England
CQI Surrey & Sussex: CQI Update Followed by Defining Failure
Learn more about the CQI's centenary and failure modes
- Beeston
- Midlands
- England
CQI Derby and Nottingham Branch - ISO 45001:2018 - Health And Safety Systems
CQI Derby and Nottingham - ISO 45001:2018 - Health And Safety Systems
Quality for 21st century top management
The roundtable 21st Century Top Management Challenges in Quality and the Implications for Implementation and Culture Change was an exclusive event for CQI Corporate Partners that took place on 5 March at the CQI offices in London, held in collaboration with The Oakland Institute for Business Research and Education
The ‘Understanding the International Standard’ report range
Our range of the ‘Understanding the International Standard' reports provide a detailed analysis and interpretation of the ISO Standards for quality occupational health and safety, and environment management systems, and auditing guidelines.
International Women’s Day
8 March is International Women’s Day.
It is a day when industries, organisations and individuals across the world celebrate the social, economic, cultural and political achievements of women.
- Cambridge
- Cambridge
- England
CQI GP&C: Improving Quality of Care with Clinical Audit (Part Two)
Join GP&C and Josefina Gil Moya on the second part of her talk "Improving Quality of Care with Clinical Audit"