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Five steps: Transforming your risk register into a quality manual

Published: 25 Mar 2019

Khubaib Asadullah, Quality Manager at Hawkins & Associates Limited, recommends five steps to comply with ISO 9001:2015 - Quality management system requirements for your business management system, either if you have successfully transitioned to ISO 9001:2015 or if you are thinking of getting

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Linking measures to the voice of your customer

Published: 15 Mar 2019

Dennis Crommentuijn-Marsh, Director Consultant, Practice Head Data Analytics and Insights at PMI, looks at the process for linking measures to the voice of your customer.

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Customer loyalty and the role of the quality professional

Published: 14 Mar 2019

Mark Eydman, CQP MCQI, Managing Director at Six Pillars Consulting, considers how organisations can measure, respond to, and develop customer loyalty to support sustainable, profitable growth.

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A joint effort for the environment

Published: 20 Feb 2019

Environmental auditing is not a one man, or woman, job. Nigel Leehane, Chair of the ISO sub-committee on Environmental Auditing, speaks to Alicia Dimas about the sub-committee work and how it liaises with the CQI to guide organisations to achieve their environmental goals

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BS 9009 – 2019 open for consultation

Published: 19 Feb 2019

BS 9009 External Providers - Trust Tests is now open for public comments until 4 April 2019. Mike Pearson, Director at Pearson Associates, and expert in BS 9009, explains the standard and its context.

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The importance of human behaviour in healthcare

Published: 19 Feb 2019

Hing-yu So, CQP FCQI, Services Director of Quality and Safety at New Territories East Cluster, Hong Kong Hospital Authority, explains how a focus on human interaction can improve patient safety.

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