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Rating quality

Published: 11 Apr 2018

Ratings systems could change the way we view quality standards and the role that organisations, such as ISO, play in quality certification.

The egg came before the chicken!

Published: 10 Apr 2018

Charlotte Laverty, CQP MCQI, on why the closure of KFC restaurants comes from the chain putting all their eggs in one basket.

Sharing the power of knowledge

Published: 6 Apr 2018

ISO 9001:2015, the world’s leading quality management system standard, addresses the importance of knowledge in supporting quality. To learn more, the CQI London Branch invited Andrew Trickett, a highly experienced Knowledge Manager at Arup to speak at their event ‘Using Knowledge Management to Improve Quality’ on 20 February.

Beyond the quality standards

Published: 29 Mar 2018

Bob Goodwin, MSc (TQM), CQP, MCQI, takes a look at what businesses need in order to develop a quality culture, and how quality professionals can drive this improvement beyond what is required by ISO standards.

Planning for different possibilities

Published: 27 Mar 2018

Huw Williams, Principal at SAMI Consulting, talks to Alicia Dimas about how quality professionals should be planning for different future scenarios and what changes are most likely to disrupt their organisations.